1,017 Customer Reviews over 26 pages
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- Location
- West Calder
- Reviewing
- Origin
- Date
- 2018-10-04
- Comments
-
What a totally rubbish company....
Avoid like the plague and pay more for a reliable provider,
I spent over 4 hours trying to connect the service and still ended up with a massive bill for cancelling the non existent service...
Go BT
- Location
-
- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2017-05-02
- Comments
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If I could give less stars I would. The customer service is horrendous.
They have removed their live chat and ignore their emails. If you have the time to call them (as you will be on hold for well over 20 minutes) then you are met by rude staff who read off scripts and couldn't care less about helping.
I'm furious with my service and locked into a 12 month contract. Can't wait to get away from these time wasters, roll on 12 months!
- Location
-
- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2024-01-16
- Comments
-
Used to be with SSE, was moved without my say so. Orgin are terrible. I phoned up to cancel after my renewal date the 4th Feb but was told I had to do 28 days which is 12th February. So not sure if they put me on another tariff. Woman on the phone was rude and useless. Cancelling my direct debit after final payment not sure who to complain too
- Location
-
- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2020-10-16
- Comments
-
Been with these for a couple of months now and I'm still waiting for the customer portal issue to be resolved How long does it take to sort out a technical issue so I can at least view my account?? Tried the 'live chat' and end up waiting up to 40 minutes to speak to someone even thou they apparently reply in 10 minutes or so? Sort out the portal issue please!
- Location
-
- Location
- West Sussex
- Reviewing
- Origin
- Date
- 2018-07-10
- Comments
-
OK broadband when it works.
HOWEVER - Been without DSL for 25 days.
After waiting for an engineer, simply was issue with router. Why oh why takes this long for simple fix.
Most incompetent and slightly rude customer service I have ever encountered. So far they have £15 credit note. Insulting.
- Location
-
- Location
- West Sussex
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
-
I have been with Origin since October 2019. Overall the service has been patchy at best, with unreliable speeds and dropped connections periodically, but I can live with that.
Two weeks ago I tried to log onto my work server and the connection was refused, after some investigation it turns out that Origin had started giving me an IP address in Moscow. My work server, online bank, Sky TV and a number of other internet uses do not like Russian IPs so I called Origin.
2 hours on hold, to be told that they were aware of the problem, they didn't know what had caused it and there was no telling when it would be fixed. Had I tried resetting my router? I did this, no change.
I called again 3 days later (90 minutes on hold) to explain that I still had no usable internet connection, and was told that technical support would help me, so I was transferred (45 more minutes) and was told to run a test to check my IP, I did, and it was in Russia, they noted this and explained same as above.
I called again the following day and logged a complaint. This was after a further hour on hold. No further developments, or offers of help.
I called again 2 days later, as I was having to take each day off work as holiday as I could not work from home. 105 minutes on hold in total to be told the same as above, and when I asked about my complaint I was told that they do not respond to complaints until 3-5 working days had passed. This was the 18th August.
Called again on 20th August, since 5 working days had now passed, and after 45 minutes on hold I was told that I had not made a complaint, but that they would record one now and I could expect a reply after 5-7 working days. I explained the situation to date and he informed me that he had sent an email to the complaints team and they would get back to me the next day. They did not.
2 days later (22nd August) I called again and after a considerable wait asked to be put through to the complaints team. I was told this was not possible since I had only complained 2 days previously. I still have a Russian IP and no one can tell me why, or if any of my data is safe.
I call again on 24th August, still no word from Origin and I am still not allowed to talk to the complaints department. Another hour if my life gone.
25th August, ask for the complaints team after a 25 minute wait (my best yet) operator says sure, no problem, and after a further hour on hold, I am though to the .... customer service department sadly. I am now told that he can transfer me to another team who will transfer me to the complaints department, but that they are busy so I might have to hold (!). I wait 96 more minutes and speak to the pre complaints team. They inform me that they can fix the problem by issuing me a static IP address, free of charge and that would fix the problem. I inform them that the problem fixed itself that morning, but that I cannot believe no-one had suggested this in all the telephone calls I had made previously.
I now want to leave Origin, since they have breached our contract (and carried on charging me, and I have carried on paying) so I explain this, I am told that I cannot, as there would be a £140 disconnection charge. I explain that they have breached the contract already. They see it differently and I ask to speak to a complaints manager.
A complaints manager calls me back at 1805 hours on 25th August (15 days after notifying them of the issue, and 7 hours after it fixed itself) After some discussion he informs me that they have not breached the contract as nowhere in the terms and conditions does it say that an IP address will be issued from the UK at all times (!) He is prepared to only charge me £90 to terminate my contract and go to another company.
This is the only offer of resolution from Origin at any stage of this process. Only charging me £90!
I would avoid this company at all costs, their patchy service is bearable, their Russian IP provision is a joke and they don't know what caused it (but assure me my data is safe somehow) and their customer serivce is at best laughable, once you get through to them.
If you do join them, be prepared to like their hold music (which speeds up and slows down a little just to annoy you further during your long waits.)
- Location
-
- Location
- West Wales
- Reviewing
- Origin
- Date
- 2018-03-16
- Comments
-
This is a company that has not got the hang of customer service. Emails go unanswered. When you make a complaint you are told a manager will call back within the 24 hours, which when you do not have good mobile coverage requires the customer to stay in as much as possible. But there is actually no point in waiting for the call because it does not come.
Worst of all though is the total lack of communication. I was promised a new router, because my old router kept rebooting itself. A manager it seems looked at this request, and decided not to send me one. This manager did not have the good manners to contact me. They are insisting on asking BT to look at the problem, despite an engineer having come out already and confirmed there is no problem with the BT side of things. I tried a router I borrowed, and I did not get any problems with that router.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Origin
- Date
- 2018-11-12
- Comments
-
AVOID AVOID AVOID
Keeps cutting out for weeks!
Customer service n technical not trained, take u round in circles, useless careless, faults promise to ring back n never do, big time liers, robbing thievs
- Location
-
- Location
- West Yorkshire
- Reviewing
- Origin
- Date
- 2017-02-22
- Comments
-
Opened up 2 accounts on the same day 23/01/2017 for 2 properties. Then we cancelled one of them on the same day as we have decided to landline free in one property.Telephoned the same day to cancel only for wrong one to be cancelled - we found this out 7 days later. 3 weeks after our connection date still without internet. Found out today the wrong one is still connected. No refund of the cancelled contract and unable to get through on the phone. Webchat no use as i keep getting told a manager will contact me - they don't. No replies from provisioning. Don't care how cheap a service is, if there is no customer service then it is a waste of money. Going to cancel everything with them and go elsewhere....
- Location
-
- Location
- Westhoughton, Bolton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
-
I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-)
- Location
-
- Location
- Weston-Super-Mare
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
-
I've put 3/5 on speed & reliability because I can only assume they are ok. I never actually got that far, my call logs (below) should explain why you should avoid this farce of a company like the plague. So many screw-ups along the way that I don't even trust their story that Openreach were the ones at fault for the call-out balls-up.
Date: 10/06/17, Wait in queue: ?, Result: Placed order for Origin Broadband ahead of my move-in date on 21/06/17, paid up-front for the 12 month contract (£124.99) on standard ADSL+ line (Did not know at the time that Fibre would be available in the flat). Also agreed to the connection fee for an openreach engineer.
Date: 27/06/17, Wait in queue: 00:25:00, Result: My order status is showing as complete on the website but clearly isn't, wtf? Discovered that an engineer is scheduled for 29/06 afternoon (2 days time!). Asked when they were planning to tell me since I needed to take the time off work. Left the appointment active with the option to call back by 28/06 midday if I needed to reschedule. Arranged the afternoon off work
Date: 29/06/17, Wait in queue: 00:15:00, Result: Spoke to an Openreach engineer in car park of my flats, he had no record of the scheduling so I called Origin to confirm. Origin call centre confirmed the schedule was still correct. Also highlighted the payment being taken for 1st month which was wrong because a) I paid upfront and b) I haven't been connected yet.
Date: 29/06/17, Wait in queue: 00:42:00, Result: Spoke briefly to operator but asked to be put through to a manager. First, ensured that the manager was aware that the operator to whom I had just spoke was not to blame. Then explained my situation to Matt. He seems to blame Openreach who appear to have cancelled the callout but haven't notified Origin. Matt will call Openreach tomorrow at Midday & get back to me around 2-3pm with a weekend time slot.
Date: 30/06/17, Wait in queue: 00:14:00, Result: Matt didn't call as previously agreed so I called him. Net result of the call was him reaffirming that Openreach were at fault (and had apparently admitted as such). They are going to look into the possibility of an engineer being available next weekend and will let Matt know early next week. Matt said he'd call me on tuesday (04/07/2017) to update me, whether he had heard from Openreach yet or not.
Date: 04/07/17, Wait in queue: 00:07:00, Result: No call received from Matt, it turns out that he finished work at 5:30 and just didn't call, no clue as to why. Michael is also now "taking responsibility" for this mess and promises to call me back tomorrow regardless of whether there is an update or not & also to look into why I didn't receive a call today. Still no word from Openreach.
Date: 05/07/17, Wait in queue: 00:00:00, Result: Michael tried to call at 20:39 but I wasn't able to take the call at the time, he left a message with no information except that he had tried to call me and would try again tomorrow.
Date: 06/07/17, Wait in queue: 00:14:00, Result: Spoke to someone who said that Matt had tried to call 3 times last night (it was Michael and he called once at 20:39) but didn't get through to me, I was told he was on another call at the moment and would call me back (hasn't as of 1 hour since this call now).
Date: 06/07/17, Wait in queue: 00:13:00, Result: Asked why I wasn't called back. Asked why I wasn't called on Tuesday by Matt. Asked if Openreach had given a weekend date. Answered ?, ?, no respectively. Demanded a refund & cancellation. Was put through to cancellation who didn't put up a fight, confirmed that I'd be due the £124.99 & the £5.99 I was erroneously charged. Also confirmed that I wouldn't be charged the installation fee for the openreach installation (that should now be cancelled). It was confirmed that would be cancelled too though I anticipate I'll need another call to claim this back when they screw up again.
- Location
-
- Location
- Weymouth
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
-
Fantastic customer service. Very reliable broadband, has never cut out on me and brilliant speed (way better than sky)!!
- Location
-
- Location
- Weymouth
- Reviewing
- Origin
- Date
- 2018-10-08
- Comments
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Awful. I moved house and it's taken 2 months to try get WiFi to move with me. Sent out engineer who didn't even complete the fitting of WiFi. I then have 4 other dates I have taken of work for engineer to come around and he has not turned up to any of the 4 dates. Not one apology and still being charged when no service being provided. Fuming
- Location
-
- Location
- WEYMOUTH
- Reviewing
- Origin
- Date
- 2018-06-08
- Comments
-
Absolute joke of a company. If I could give no stars I would. AVOID AT ALL COSTS!!
- Location
-
- Location
- Wigan
- Reviewing
- Origin
- Date
- 2017-03-04
- Comments
-
Very poor service , attempts to Overcharge . Charges for services that were not in the agreed contract.
This is one company to AVOID.
Broadband unconsistant.
Spends hours on the phone and have them promise to ring back but they don't.
One word ....Pathetic
- Location
-
- Location
- wigan
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Excellent service, I was with BT for 30years what an idiot, Bt advertise their router as the best Wi-Fi,how wrong are they!
- Location
-
- Location
- WIGAN
- Reviewing
- Origin
- Date
- 2017-05-28
- Comments
-
terrible customer service and can't access account, due to faulty portal?
- Location
-
- Location
- Wigan
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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I signed up for Broadband only at £17.99 a month.
Paid the initial £17.99 while registering. I registered No Phone needed and was quoted £17.99.
I then heard nothing... I waited 2 weeks and got twi identical emails telling me congratulations your Broadband will be connected did/mm .... but no date .
I then contacted Origin by phone and told them I had no Router.
3 days later a router arrives. I connect it up but get no Broadband. There is a note with the router saying your phone line is ########### . I ring this number from my mobile phone and I hear that the line is connected so I hang up.
I then ring Original Broadband and report my Broadband is not connecting. After 20 minutes I'm connected to a man speaking very poor English, advising me to hack into the admin using admin as username and password.... he is very difficult to understand and after 10 minutes he asks me to hold on.... after 5 minuted of holding on, I am cut off.
The next day I ring the help line and get put through to an assistant eventually after another 20 minutes..... who asks questions about the lights on the Router box.
I say there are 2 lights showing and the ASDL light is not one of them. He tells me the Router is faulty after I check the box connections for him, and he will order a new Router for me.
The new Router does not arrive.
Again I spend 20+ minutes trying to get connected to Original customer services..... I tell them about the conversation with the man who said the Router is faulty.
Wednesday 8th Feb a new router arrives.
I connect it up and ha.ve Broadband.
..... Feb 27 I get an email from Original telling me my first bill can be accessed... I try to access the connection but it will not show me my bill.
I then ring Original Broadband customer support to tell them I can't access my bill...... 20 minutes later a man helps me and says there is a fault on the programme in some areas.
I ask him how much is my bill ?
.......... £79.88 he says .
I question this and he says the line had to be repaired but he can see where I am overcharged by £9.99.
Again I question this and says hold the line . I ask him to ring me back on my mobile phone 07733559645 . He says ok, but never rings back.
The next day I ring Customer Services again and speak to a young man called Keenan. Keenan is very helpful and tells me I have been charged for a phone line which costs £48.00 ..... even though I asked only for Broadband connection only. I tell him this is unacceptable and I am not prepared to pay anything more than £17.99 as per my contract.
Keenan says can he ring me back later while he checks with someone.... I say Ok,
Yesterday Keenan did not ring me back 24 hrs after I last spoke to him.
I am seeing my Solicitor on Saturday and will be showing him my conversation and Contract that I agreed at £17.99 a month .....
This is not funny , I'm a 70 year old pensioner with high blood pressure and diabetes ...
GET THIS SORTED OUT NOW..... Ian Morgan
- Location
-
- Location
- Wiltshire
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
-
I have had problems with Origin Broadband from Nov 2016.
Took 1 month to get the broadband working. Numerous calls but always the same answer 'waiting for open-reach update'.
Escalated to managers but still no joy. The company never phones back and you never receive feedback. I have never received a contract from this company either.
Currently I am experiencing very slow speed and unstable speeds. 0.36mb to max 1.72mb download speed. Fault was found on the line and open-reach contacted me to advise it was fixed, told open-reach that speed was bad and was advised to raise with Origin. First report to Origin was 3 months ago, still not fixed. In the middle of this (July) I got a random phone call to say my payment from January was not made. (I pay by DD so do not know how January was not taken), Requested the call to be followed with an email (to make sure it was not a spam call) email never received. I assumed the call was spam but line speed reduced drastically. Calling Origin they advised my line was throttled due to outstanding balance, said I had requested an email but was told it was my problem not theirs. I have called again today to ask what is happening with my unstable line, 45 minute wait to get through to 1st line, was then told I would be put through to second line support, asked how long this would take was advised10 minutes, told the second line support that what I was told last time. He told me he could see the queue and it was only 10 minutes. minutes later I hung up.
I would advise anybody do not touch this company. The staff they have try there best but are not at all good. Many of the staff are quite rude. The company never calls you back.
I must have made in excess of 35 calls to origin since I went with them Nov 2016
, many I have given up on as I have better things to do than to wait 1.5hrs on a phone.I am just waiting for my contract to finish(which I was advised over the phone was 8th Nov as I have never had a contract I will have to take their word for it) I will never ever have any dealings with this company once my contract ends and encourage anybody who is thinking of going with them to pay extra and go elsewhere. A terrible terrible company
Emailed forum@origin-broadband.co.uk after complaint on trustpilot, still waiting.
I have an outstanding ticket with origin raised 27/07/2017 where my speeds are between 0.3 upload and 0.07 download.
I have sent the proof that I am getting errored seconds,
Want to leave but origin want 340 pound for the privilege of no service
Please avoid this company, time the ombudsman got involved, this company is a joke
- Location
-
- Location
- Windsor
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
-
DON't work with this provider.
real fraud! never been able to connect their service and not letting the other provider to take over the line. Have scheduled a technician twice and he has never shown up. and they say they have 48 DAYS to fix their issues otherwise we have no rights to leave them. we've been without home internet for two months and still uncertain what is going to happen.
BE AWARE_THEY ARE FRAUD!
- Location
-
- Location
- wirral
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
-
I put stars because i had to ! should have been zeros ! yet another company after profits and stuff the customers ! i've had problems with the service and complete lack of interest from origin from december 2016 ! had better speeds from old fashioned dial-up speeds ! Abysmal customer service , internet speed , no reliability , no interest from origin , yet they never forgot to take money from my account each month ! ? Stay away !
- Location
-
- Location
- wirral
- Reviewing
- Origin
- Date
- 2017-10-06
- Location
-
- Location
- Wisbech
- Reviewing
- Origin
- Date
- 2019-03-21
- Comments
-
I have been with Origin for over 2 years, and for the first year services was excellent.
Then after a year it all changed, they seem to have got into trouble laid off staff, then the service went way downhill, dropped connections are normal, speeds that will suddenly drop to less than old dial up speeds.
You get used to responses such as "We cannot find a fault with the service on our side." and "we do not provide a guaranteed minimum speed with our packages"
Origin insisted it was not them, as all checks carried out showed no issues at their end, so it must be BT or an intermittent exchange issue- odd, as visits to neighbours showed other providers were not have any problems.
Cut long story short the company has gone into a CVA, and the service continues to reduce. I would advise any potential customers to do your research, When it works the service is good, but for last 6 months it has not been good and I for one will not be renewing my contract
- Location
-
- Location
- wokingham
- Reviewing
- Origin
- Date
- 2017-09-06
- Comments
-
DON'T SIGN UP WITH THIS TERRIBLE COMPANY.THEY SHOULDN'T BE ALLOWED TO OPERATE. The bad reviews absolutely reflect my experience. 5 weeks after paying the obligatory first instalment I STILL don't have broadband. Takes hours to get through to technical support and customer 'service' pass you from pillar to post. They are the worst company I've ever dealt with.please heed our advice and avoid at all costs. They are breaking the law and I'm going to report to Ofcom.
- Location
-
- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2017-03-03
- Comments
-
I've been signed up to origin now for 27days and I still don't have a router! They took payment on the 6th Feb and have just fed me excuse after excuse. They can't even give me my adsl login details, I've asked twice, so I can use my own router. Completely abysmal service! (can I even use the word service? I've not received any!!!!)
- Location
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- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
-
Good package, broadband quick and reliable, great customer service.
- Location
-
- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2020-01-13
- Comments
-
Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
- Location
-
- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
-
Absolutely disgusting service!!! Waited over a month for a live date after being told that I would have a live date by the and of the week
I placed my order on the 6th October it is now 10th November and STILL NO INTERNET! Although I was told my live date would be on the 8th
I've been kept on hold for 1hr and 37 mins
I've asked to cancel my order and speak to a manger and they just offered me £15 off my next bill
Still awaiting a call back from a manger...
Terrible terrible service!!
Everything about this company is wrong I wouldn't advise using this company for anything!!
- Location
-
- Location
- Wooburn Green
- Reviewing
- Origin
- Date
- 2017-01-13
- Comments
-
Terrible company. Avoid. My download speed is noticeable slower than with SKY. After hanging on for 45 mins on the phone I gave up. I then got through after hanging on for another 45 mins.
I also sent an email and I have never received a reply to this date.
The prices are pretty good but avoid this company. I made the mistake of deciding to support a smaller provider. Don't waste your time with this lot.
- Location
-
- Location
- Woodbridge
- Reviewing
- Origin
- Date
- 2017-04-20
- Comments
-
I was with Origin for just one year. The broadband service was mediocre but the real problems began after I moved my service to another provider. They continued to send bills and insisted I was still their customer. This didn't worry me too much since I had already cancelled the direct debit at my bank. But then ORIGIN illegally reinstated the direct debit and basically stole £27 from my account.
- Location
-
- Location
- Woodhall Spa
- Reviewing
- Origin
- Date
- 2017-08-21
- Comments
-
I would give no stars if possible, never received such a bad service if you email they ignore you I have spent hours on the telephone trying to get trough. Money taken out of the bank and no service provided, day light robbery.
- Location
-
- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
-
I have only been with origin since 31/07/2020
Should have gone live on the 31/07/2020 at midnight but did not get live until 01/08/2020 and had loads of problems internet on for 10 mins off for hours tried phoning hours on end from Saturday until today 05/08/2020 got cut off at least 3 times after waiting 3 hours tried emailing to reset my pass word nothing in my email boxes masde overall about 40 phone calls to them each one on the phone at least 2 hours stressed out so cancelled my first direct debit and suprise get a email today saying that I need to reinstate my direct debit funny all mails I have requested from them not one but as soon as cancel with bank you get one tried again today for password reset link checked emails nothing again I give up the worse company I have come across in my life loads of con artists but I will take it further sale of goods act / trading standards
- Location
-
- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-09-25
- Comments
-
Con artists. Taking legal action. Don’t reply to anything or answer calls with no internet since it started. Evidenced screen shots of over 10 emails and 6 call
Logs.
They need to be shut down.
- Location
-
- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
-
I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
-
I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
-
- Location
- Workington
- Reviewing
- Origin
- Date
- 2018-03-22
- Comments
-
A dreadful service provider. I am frequently without internet access. My router came unconfigured. I have had to manually reset the settings for my router 3 times in 6 months. I was on hold for 45 minutes, then was cut off instead of transferred to another department. I was then on hold for a further 50 minutes, trying to get through to someone. I have been overcharged, told i would receive a refund, but am still waiting for it, 4 months later. I am disgusted by the cancellation policy - pay the full balance of the fixed term (i asked for, and was told i had signed up for, a rolling contract, not a fixed term) and £25 extra for the priviledge. When I enquired whether i was better off leaving the contract to run out (monthly payments instead of an immediate lump sum and to avoid the cancellation fee), I was told that any calls made from this address for the remainder of my contract would be charged to me, regardless of the new occupier changing provider. I am appalled by this shambolic business. I would strongly advise you to avoid origin broadband.
- Location
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- Location
- Worksop
- Reviewing
- Origin
- Date
- 2024-02-08
- Comments
-
Calling on behalf of my dad who has dementia and now living in nursing home. Tried to canx and told I can't and will have to pay 28 days notice. Pointed out no-one at the bungalow why are they charging an 83 yr old pensioner. They said if he had died they could canx from next day. Absolutely no compassion or special dispensation. Shame on you Origin. SSE was far better.
- Location
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- Location
- Worthing
- Reviewing
- Origin
- Date
- 2017-09-07
- Comments
-
Experienced some major hick-ups during the set-up process, firstly, there was no confirmation of service switching and a set-up date (resolved by messaging via facebook), secondly they didn't send me a password to connect to my router, so while I had full connection, I had no way of actually using the internet. Having said that, after 30 minutes on hold I got connected to a lovely bloke on their tech team who immediately issued me with a password. A speed test shows that it is well below what was advertised, but I see absolutely no difference between Origin and my old provider, so as long as I can browse and stream (which I can without any issues), I am a happy customer.
- Location
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- Location
- Worthing
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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I'm afraid it is a bad review from me. I was with Origin for two years.
The customer service line was only answered after about half an hour to forty minutes.
Broadband speed was always slow.
The company took chunks of money from my bank account for no apparent reason and without telling me in advance. When I enquired about this they had no explanation as to why they had taken my money, there was no apology and I had to wait a month from time of complaint for it to be returned to me.
They frequently made errors. For example, they failed to recognise that I had paid the BT line rental a year in advance and so put me on a different deal so that I was being charged for every single phone call when I should have been getting free landline calls. Again, when I enquired about this they refused to admit that they had made a mistake for the first couple of calls. When they finally admitted it and reluctantly refunded me the money, they offered no apology for all my calls to them and for misleading me.
- Location
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- Location
- Wrexham
- Reviewing
- Origin
- Date
- 2018-03-16
- Comments
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Awful service right from the start. I initially paid them for the service on the 12th January. Its over 2 months later & I still don't have broadband! There's always one issue after another. From being misinformed of needing to be at the property for the technician to the router not working and being told it's faulty and another 1 will be sent out and then a week later - no router. I ring up to ask when it'll be delivered and they tell me the order was cancelled & I wasn't even told! I'm still waiting for it to be resolved with no date set for it to be fixed & I'm expected to take another day off work to be here in case the technician needs to come back into the property. Awful service - I would not recommend
- Location
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