1,017 Customer Reviews over 26 pages
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- Location
- Staffs
- Reviewing
- Origin
- Date
- 2018-05-14
- Comments
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Slow speeds and I mean slow. Nowhere near the package that I signed up for. If you need to get in touch to complain make sure you have a few hours free as it'll take you a while to get through. They don't connect you until the cooling off period has expired so they can charge you the full contract if you want to leave. The billing is random amounts. They re authorise cancelled dd too which my bank says can't happen so think it must be fraud too.
- Location
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- Location
- staffs
- Reviewing
- Origin
- Date
- 2018-11-23
- Comments
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Origin cancelled my broadband (6 Nov) as they said they could no longer provide a service in my area (I had just renewed this and paid GBP200 in advance for a years broadband). Origin also tried to take GBP 58 pounds at the end of the contract, which I stopped. I could not access my online account to see why.
Origin then also requesting I return the router at my own expense (which they said I could keep) and also charged me for the last month of service (which they said would be free).
I have only just managed to access my online account and now Origin are saying I owe them money (GBP 28) but the bill does not itemise what this is for. They are not acknowledging that they owe ME money and so far have not offered to return any of the money I paid in advance. So far numerous emails on this subject to their so called Customer services (and including the managing director) and Facebook messages have not resolved anything.
- Location
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- Location
- Staines
- Reviewing
- Origin
- Date
- 2018-02-27
- Comments
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I should have believe what some other said about this company. I have never come across such a poor service company. three issues so far: (1) They overcharged for £60. (2) They promised they delivery £100 shopping voucher and failed. (3) The broadband router is cheap and network is unreliable. Worse still, they don't response to your email (even to complaint email). first two issues took over 3 months for them to resolved eventually. Long story short, wasting a lot of time and they admitted that there is no reason for them not to check emails and act! I am still working with them on the 3rd issue, it has been over 3 weeks, no joy. customer service does not look at the previous correspondence and you have to keep repeating yourself. performance is significantly worse then other company I ever used including other small broadband provider! :(
- Location
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- Location
- Stanmore
- Reviewing
- Origin
- Date
- 2019-01-21
- Comments
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AVOID, absolute cowboys. every time I tried to call I was on hold for hours it’s only recently that they I improved the ways of getting in touch with origin which has possibly come from all the bad reviews you have recieved in the past, I emailed on several occasions confirming that I would like the leave when the 12 month contract finished as they can see from my account I paid for 12 months contract then stopped paying as I emailed to say I’m leaving, not once did I say I want to renew my contact therefore the contract was unlawfully extended without my knowledge or agreement, not once did I receive a phone call or email or letter saying the contract has been renewed, the broadband has never worked as the engineer didn’t Install the phone line correctly, I have been on talk talk since the first month I took out the last Initial contract but I knew I had to stay in the 12 months period which I did, they can check the broadband connection and can see that it’s never been used because it never worked. I told them via email that either the broadband is cancelled or I will happily take my email evidence of wanting to leave origin after the 12 month period to court if you try to ask for any outstanding balance. Don’t let origin get the better of us, it needs to be shutdown NOW!!!
- Location
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- Location
- Stanton
- Reviewing
- Origin
- Date
- 2020-09-23
- Comments
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Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.
'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.
Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.
- Location
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- Location
- stechford
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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this company taken my money didnt provide me with the service i payed for .left me without any broad band.will have to find another internet provider ASP orgin will try and take payments i will stop all direct debts.they rip me off
- Location
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- Location
- Stevenage
- Reviewing
- Origin
- Date
- 2021-02-08
- Location
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- Location
- Stirling
- Reviewing
- Origin
- Date
- 2021-06-21
- Comments
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The worst WiFi I’ve ever used service slow and useless to anyone who’s trying to study/work, gaming, or simply steam tv (so everyone). Customer service is awful at times have tried phoning a few time and taken over 45mins at times to get a real human (expect when I was cancelling) however the staff do seem nice and friendly when you get through, they do have a message board service which is useful to help with the many problems you will face with your WiFi and router if you for do continue with origin. I would recommend to avoid this company and shop elsewhere
- Location
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- Location
- Stockport
- Reviewing
- Origin
- Date
- 2018-03-24
- Comments
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Awful company to deal with, my download speed between 1-4 max. No one answers the customer service phone. Have phoned many times, if you do manage to speak to someone they are really unhelpful. Truly the worse broadband provider experience. Do yourself a favour and stay well clear of this company.
- Location
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- Location
- Stockport
- Reviewing
- Origin
- Date
- 2017-10-02
- Comments
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After a troubled month-long switch from Plusnet to Origin (Plusnet at fault there?) it was finally connected but the speed had halved (from around 14 Mbps to 7 Mbps sync speed). Have tried their router and my own one I was using with Plusnet - no improvement.
Origin simply ignore all forms of communication. A nightmare company all round.
- Location
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- Location
- stockport
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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connection date came and went, after hours of being left on hold i was told there was a technical problem which could take upto 8 weeks to resolve, told them i would like to cancel just to been told it would cost me over £200 even tho my service as never started, how can that be right?? my advice is to avoid this company and go with a well known named company instead ,
- Location
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- Location
- Stockton on tees
- Reviewing
- Origin
- Date
- 2017-02-14
- Comments
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Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague. Only good thing they did was refunding my money ey...
- Location
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- Location
- stockton on tees
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Simple and easy to sign up, didnt need router, so comprehensive details were supplied for own router set up. On line consultation with operator, good and connected within 2 minutes.
So far, connection has been uninterrupted.
- Location
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- Location
- Stockwell
- Reviewing
- Origin
- Date
- 2017-05-24
- Comments
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If only I had read the cacophony of negative reviews here before signing up with this shower of clowns.
The only thing they managed to do right was take £30 from my bank account. Speaking of which, I had better instruct my bank to cancel the direct debit, because I have no faith that Origin will follow through on my request to cancel and not try and take more money next month.
Their website barely works. The emails lie about when you will be contacted. I called customer service to find out when they would be connecting my internet and they seemed put out that I was contacting them only a week after I had paid money.
Another week later on the day I was told to expect an engineer, and I had taken time off work, and I call them again to find out when they will be here.
Of course nobody is coming, and somehow they try to make it sound like that's my fault because Fibre isn't available in my area? WHAT?!?!
Avoid like the plague.
- Location
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- Location
- Stoke
- Reviewing
- Origin
- Date
- 2017-03-10
- Comments
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Worst service and experience ever, do not use ORIGIN BROADBAND, you get the service disconnected every hour, the customer service is even worst that i never experience anything like that before, the charge me double bill twice if you phone them you have to wait more then one hour every single time to speak to any clown who don't know a damn about the problem and make false promises i think someone is running this service from home what a nutss and complete RUBISHHHHHHH OMG comp0letlu RIPP OIFF and waste of time already reported them to FCA and starting legal action against them. stay away people pay £2 extra to sky or bt atleast they listen to your problem and answer your phone.
- Location
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- Location
- Stoke Newington, London
- Reviewing
- Origin
- Date
- 2020-02-13
- Comments
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Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating.
- Location
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- Location
- Stoke on trent
- Reviewing
- Origin
- Date
- 2017-09-01
- Location
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- Location
- Stourbridge
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
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Been without internet access for over 2 weeks now, nobody to assist and ignoring e-mails, AVOID and go elsewhere for your internet!
- Location
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- Location
- Stroud
- Reviewing
- Origin
- Date
- 2017-11-19
- Location
-
- Location
- Sudbury
- Reviewing
- Origin
- Date
- 2017-04-03
- Comments
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To all future users READ THE REVIEWS Customer Service is terrible hours will be spent listening to terrible music. You have no idea how long you will be on hold 30mins will be good! Have found a solution to this problem, if you press option 1 for sales the phone will be answered immediately ask for the salesman who took your order. If you can't get him ask for help from the sales staff, some will try to put you over to customer service - don't bother ring back again as some sales staff are very helpful others are not.I've been told their management are in a meeting to try and sort this out - taken long enough ! How ever the phone & broadband have been good. I left talk/talk as i was fed up with overseas call centers only to find out how hard it was to speak to a uk call centre. Hope the above is of help for others - it worked for me. Having spent a week on phone hold doing the above i resolved my admin questions in a couple of ticks.
- Location
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- Location
- Sudbury
- Reviewing
- Origin
- Date
- 2017-06-03
- Comments
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At long last origin seem to have got their act together. It has been a long haul since march when i joined, but it seems they have caught up with the deluge of people joining. A great part of resolving billing problems etc has been due to the excellent help provided by Hollie Hartly & her colleagues in complaints dept, who are doing their very best to sort all the problems. Thank you all very much.I now look forward to a long association
with your company.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Just awful all around. I cannot understand how they have a licence.
Have given notice to quit.
Please AVOID
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-28
- Comments
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Firstly the sales man lied stating it was a guaranteed 70-80 MB and if I didn’t get it a tech person would be out to make sure I’d get that. I was vulnerable and stupid I stated I was fresh from a nasty divorce and didn’t know what I was doing and trusted him. I explained the house had large ground surface and he said no worries this is designed for a business layout so it’s all good. I did not get 70-80 I got - mere 20. I called for advise and was told that no technician would be out and it was suggested I put an empty fish bowl next to the router. I had no wifi upstairs what so ever and lucky if I had one bar and ended up upping my contact on my phone provider for my children to use my hot spot. I called again and I learned how to log into the router to change the channels which made no difference and was advised to buy a tp link. Also to buy ethinet (sorry if I spelled that wrong ) cables all around the house to correct it. Not quite underwing the meaning of what WiFi is…. I had my partner who worked from home during coronavirus curse causing relationship issues as the amount of work he lost due to it crashing so when I received an email saying it would be going up in cost because of how wonderful the service was you can imagine I wasn’t happy. I called and even one member of staff admitted it was crap! I went to contact them on a Saturday 5pm to tell them to shove it and guess what they’re shut. The rest of the world is open but noooo origin broadband is closed till Monday. The first thing I type in that comes with origin that pops up on search engine is complaints. Now how funny. I begrudge paying off the ending early fee to go to BT internet I really do. I strongly advise you do not go with this company people you’ll be tied in to utter tosh and lies. Go with brands you’ve heard of and know. I’ve had no internet and when I do it’s crap. They lie that a mechanic will come out is crap and if they ever have told you this do not believe them. Money wasted and thank god for 3 mobile that’s catered for the house internet. If you’ve read this and still sign up with them good luck.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2023-09-18
- Comments
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Since SSE sold out to origin my internet is basically non existent.. have now given up and changed provider.. customer service tried to be helpful but broadband not fit for purpose we are lucky if one computer works and that takes minutes to load anything.. sorry but for £33.00 a month for nothing too much to put up with..
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2020-08-09
- Comments
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DO NOT USE THEM. If you sign with them let's hope you do not need to be moved to a woman's safe house in an area they don't cover. They will still charge you a cancellation fee despite you legally not having to. They have also continued to take unauthorised payments leaving me an my son in a tricky situation by having to pay for 2 broadband services. I am currently waiting to take them to court. DO NOT USE THEM
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-10
- Comments
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Been with Origin a couple of years now - it does what is says on the tin. I just rang with a billing query, phone answered very quickly and sorted. A new router was supplied a few months ago - seems more speed stable now. Seeing all these bad reviews, I must be super lucky?
- Location
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- Location
- Sunbury-on-Thames
- Reviewing
- Origin
- Date
- 2017-10-21
- Comments
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I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.
- Location
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- Location
- Sunderland
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
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Saw ORIGIN plugged on Martin Lewis Money Saving Expert site so figured it must have been researched first so in blind faith I took out a contract. BIG MISTAKE. This company should be closed down and featured on RIP OFF BRITAIN for reasons too numerous to mention. Cant wait for the contract to end as no matter how many times you ring customer services they DO NOT carry out their promises to resolve your queries. Come on Ofcom please investigate!!!
- Location
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- Location
- Surbiton
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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I've been without internet for nearly a week now. Customer services are friendly when you get through, but no-one seems to be able to provide me an answer as to why my phone line suddenly disappeared. Something about BT OpenReach? But at the end of the day I'm paying for broadband that they're not providing, and when it did work I noticed a significant drop in speed. I used to be with TalkTalk and despite their bad reviews, never really had a problem with them. I switched to Origin to save money, but I wish I'd spent a few pounds more a month for a better service with someone else. Would not recommend.
- Location
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- Location
- Surrey
- Reviewing
- Origin
- Date
- 2023-04-21
- Comments
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Having taken over SSE and despite writing several times to tell me my contract is ending (early for reasons not explained) and they will switch me onto their most expensive one if i do nothing, they refuse to answer any queries and tell me they cannot access my account - despite writing to me about the very same account they refuse to discuss.
- Location
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- Location
- Surrey
- Reviewing
- Origin
- Date
- 2020-08-28
- Comments
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Worst utility co. ever. Customer service AWFUL. Cut off with no notice. Account fully paid by d/debit. Horrendous wait times for service. Then no action except return to start.DO NOT USE.
- Location
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- Location
- Surrey
- Reviewing
- Origin
- Date
- 2018-10-02
- Comments
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Awful customer service attitude, takes several calls to get any problems sorted. Avoid at all costs!
- Location
-
- Location
- Surrey
- Reviewing
- Origin
- Date
- 2017-09-17
- Comments
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I have been in contract with Origin for almost exactly one year. Now scouting around to find an alternative or upgrade my package with Origin.
So many ISP's now have terrible reviews it is very difficult making a decision.
I was thinking of moving over to Plusnet but that also has terrible reviews no better than TalkTalk whom I was with before Origin, now that was a bad service and came away from them with relief.
Value for money is the biggest factor for most of us as it is very expensive now just to have the internet since dial up days, forced to pay exorbitant prices for line rental just to be able to receive internet at all.
Origin gave the wrong router log in information when I signed up to them, I went live on schedule, but because of the wrong router info waited needlessly for a week, had to call them and they talked me through setting up the router. Customer service was helpful and courteous, no complaints there, have not needed to call them at all since set up. It would surely be better to give a small guide with the router on how to set it up and with the correct information, yes?
I have had no problems with Origin, it does however loose connection at least once a day, randomly, but it does only last for a few seconds up to one minute only, TalkTalk lost connection endlessly where it became so frustrating I wanted to throw the router out the window, so very much a vast improvement, I know it should not cut off at all but I can handle a few seconds a day in comparison.
The worst issue I have with Origin in an overall reliable service is the terrible speeds, it states no throttling under any circumstance, but it does, we get 900kbs down at best to be shared, it often drops to a mere 15kbs if you go where they don't like you to go.
Honesty is fast becoming a myth on this planet!
I would recommend Origin because it is more stable than 'others', for better shareable speeds the package needs to be upgraded, it's not the cheapest either on a limited budget, but it look like they are all becoming quite expensive in the UK now, business loves to rob the Brits because the Brits just put up with everything because choice is no longer choice but a profit margin obtained from our pockets.
So now I must decide, Hyperoptic looks good, unfortunately I need a phone line for now so will look at them in the future.
Origin hide their expired contract fee's on package information until you purchase so could end up paying more than you are 'led' to think. I will probably stay with Origin and upgrade to fibre to boost the speed, I would have gone to Plusnet but the reviews have put me off.
- Location
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- Location
- Sussex
- Reviewing
- Origin
- Date
- 2023-07-16
- Comments
-
A short while ago I was switched to your company from SSE/Ovo without any say in the matter.
On the 5th of July I received an email stating twice that my contract was about to expire on...and no date.
However, I decided to renew anyway and thought it a minor error.
I then received an email to say my new contract was set up, to start on the 1st of January 1970!!
Whilst on holiday I established I had lost contact with my smart devices at home and when returning from holiday I saw I indeed had no internet.
I contacted your helpdesk on the 14th and they logged an error.
On the 15th I got a text to say the fault was fixed however, it wasn't and I had to call back.
After all these issues and three instances of communication errors, I decided to withdraw my renewal (took an hour in a queue to speak to somebody) and apply to join another company (which I have to wait 3 weeks for).
I received no apologies despite the fact I was meant to return to work on Monday after 9 days of holiday and will instead have to extend my holiday because I cannot work from home and need to accommodate a BT engineer.
I have had no offer of compensation despite over a week's outage of service and having to waste at least a day of my annual leave because I am unable to work.
Instead I have to pay an increased subscription cost to allow me to source an alternative supplier without an early termination fee.
- Location
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- Location
- Sussex
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
-
Absolutely awful. Modem broke. Sent new modem after having to work out for ourselfs that was problem. New modem had all different figurations which they didn't tell us about. Main computer still won't work after spending hours on hold and listening to technician talk rubbish. Asked to speak to someone in no told me no e could help me. Takes a week to get email reply then they just ask same thing can I have email address!! They just sent me one. They really don't give a damn
- Location
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- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-02-24
- Comments
-
Buyers beware. I had a perfectly working phone like, run by EE for the last two hours, but it transpired that Origin had trouble taking over this line. That started a two-month saga back and forth between their pedestrian customer service.
I was told an Openreach engineer would come over to verify that I indeed had working line. He, to my face, confirmed that I did (obviously as I was being serviced by EE) but that he had been requested to change the line/phone number at the cabinet. This all happened without my permission.
Not only was I subsequently charged for this engineer visit (when I was told that I would be refunded if the existence of the line was verified), but EE charged me for an exra month because I in effect had two lines! I had to ring them up to cancel it myself.
That means I'm about 75 quid out of pockect, and have been offered a paltry £25 credit. Terrible, terrible company.
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-09-16
- Comments
-
I transferred to Origin Fibre Broadband from Plusnet Fibre and it was a shambles from the word "go". I live in Greater London, so it's not like I'm out in the countryside.
First they didn't dispatch my router or update me on the transfer date, so one day my Plusnet broadband just cut off without warning.
I called Plusnet to find out what was wrong (30 minute wait to speak to someone there) and they told me they'd transferred the line to Origin.
I didn't receive any indication from Origin or Plusnet that this was going to happen, plus I hadn't even received the Origin router, so I couldn't use that to connect. It's 2017, can they not send an email/text?
I called Origin (another 30 minute wait to speak to someone there) and I was told they had forgotten to tick a box to send me the router, so I would have to wait 2 days to receive that.
The agent gave me the credentials to connect to Origin with my Plusnet router, but I discovered that Plusnet lock their routers to their network, so if you change providers you have to bin their router, which is an utter waste.
I told the agent that my phone was not working anymore either and he said it would probably start working overnight, which never happened.
I received the router and plugged it in, but it didn't work. The phone still didn't work either.
Cue another call to Origin (30 minute wait time again) and the agent said there was something wrong with the line, so he transferred me to 2nd line support
I waited over 1.5 hours to speak to 2nd line support! Yes, not a typo, I had to wait 1 hour and 30 minutes. After speaking to someone there it turns out the BT engineer didn't do his job properly and I would have to wait for another engineer to come out and fix it. So they could have arranged this already while I was waiting for the router since I already reported the problem day 1.
The next day the BT engineer arrived and told us the line had not been connected properly in the junction box, and additionally the line had been only set up for ADSL, not Fibre!
Called them again and they said it would take 3 weeks to get the line switched from ADSL to fibre! I tried to cancel and they say I will have to pay them a cancellation fee then for a product I didn't even purchase! I paid for Fibre and got ADSL!
I made a complaint to them 3 weeks ago and they still haven't replied even though they state they will reply with 10-14 days.
Absolute joke of a company which should be allowed to die.
DO NOT WASTE YOUR TIME AND MONEY!
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
-
Published 8 minutes ago
ORIGIN BROADBAND.COM
ORIGIN BROADBAND.COM. WILL JUST STEAL YOUR MONEY DONT SIGN UP WITH THEM READ THE REVIEWS ON TRUSTPILOT .MONEYSAVEINGEXPERT .BROADBAND.CO.UK. THAY SIGNED YOU UP THEN WAIT UNTIL THE 14 DAYS CANCELLATION HAS EXPIRED NOW YOUR THERE,S FOR THE NEXT YEAR YOUR IN CONTRACT WITH THEM AND YOU CANT CANCEL THAY ARE THE NEW SLAMMERS OF THE BROADBAND INDUSTRY..... AND ..OFCOM ..ARE ALLOWING THEM TO DO THIS TO PEOPLE ,YOU HAVE BEEN TOLD .
Edit
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
-
Went via MONEYSAVINGEXPERT link to this company signed up and paid £154.99 for one years subscription to broadband in advance on 2August17 this month. Rang three days later to see how my order was progressing ,..sat on the phone for 58 minutes no reply ,so I went onto internet and found trustpoilot reviews ,to my horror after 8 pages of reviews I'd had enough so I rang up spent another 45 minutes waiting for the phone to be answered and told them I would not be going with there company and to cancel my order. (Under the 14 day rule )And please verify my cancellation to me by email and refund my £154.99 .The man in cancellation verified he would email me. straight away I'm still waiting for his email . I have sent them another email asking for a full refund.I am waiting for there reply .watch this space. 09/08/2017Still no emails so I went too my bank and made a (CHARGEBACK CLAIM) see MONEYSAVINGEXPERT under chargeback for (debate card payments ) Hopefully thay will be able to get my money back. If not it will be the country Court....On a better note I've got a great deal with sky broadband and phone line for £ 9.50 per month for one year via MONEYSAVINGEXPERT Webb site available till 18/08/2017 .£ 20 upfront cost.....
- Location
-
- Location
- SW London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
-
The service reflects in the price.
Literally spend more than 15minutes waiitng on 3 separate occasions.
Took less than 5 for someone to answer to take payment ... what a shame in the areas of customer satisfaction.
They do not send any communication of order updates.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.