1,017 Customer Reviews over 26 pages
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- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
- Location
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- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2017-02-09
- Comments
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It's been 2 month I have Origin, it is the very worst experience with broadband I've ever had:
Started with a connection speed slower than 2G cellular, for 2 / 3 weeks. They fixed it...
And now it has been 3 times my internet connection just stops for a couple of days out of nowhere.
Been in contact with support 5 times total, more than 45m wait average, and their claim to have technical support 24/7 is a lie.
Simply awful.
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- Location
- Potz
- Reviewing
- Origin
- Date
- 2018-06-22
- Location
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2022-12-18
- Comments
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Surprised by the negative reviews. I consistently get 70mbps download, and upload about 18. Only seem to remember 1 outage during past 2 years with them. Happy to renew my contract with no probs getting them to keep price the same and throw in a £50 amazon voucher. Router is really good too. I came over from Virgin and would never go back, even though Virgin promise amazing speeds.
- Location
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2018-08-17
- Comments
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Shocking company.
It took 2 weeks for them to connect me and when they did, the internet was extremely slow to the point where using multiple devices was near enough impossible.
The cancellation process is ridiculous, they send you a bill and give you zero information. Their portal is useless. As a result you have to ring them, stay on hold for over 30 minutes and pay by card over the phone.
AVOID.
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- Location
- Preston
- Reviewing
- Origin
- Date
- 2017-10-30
- Location
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- Location
- Rainhill, Prescot
- Reviewing
- Origin
- Date
- 2019-08-09
- Location
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- Location
- Ramsgate kent
- Reviewing
- Origin
- Date
- 2020-05-01
- Comments
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Since I have had broadband with origin my signal has been in and out of signal. ie my service has been appalling am never able to talk to anyone as online chat they never seem that interested advise to anyone stay away from origin worse broadband I have ever had. soon as my contract is up I will back to sky.
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- Location
- Reading
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
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I would I cancel my order. They took the money fast and I haven't received the service yet. Everything is going wrong so far. I left my previous ISP is worst but this one is worst so far based on my experience.
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- Location
- Redcar
- Reviewing
- Origin
- Date
- 2018-08-21
- Comments
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Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.
- Location
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- Location
- Redhill
- Reviewing
- Origin
- Date
- 2020-09-09
- Location
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- Location
- Renton
- Reviewing
- Origin
- Date
- 2020-02-08
- Comments
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Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider
- Location
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- Location
- Retford
- Reviewing
- Origin
- Date
- 2018-02-27
- Comments
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Rubbish speed, not reliable, customer service parthetic,ashamed it's a local firm. So bad after 7 months with no inprovement moved to another provider. BUT was forced to pay for 12 months and a cancellation fee of £40. Day light robbery. Wouldn't surprise me if it went OUT of business due to terrible speed, reliability and customer service. DONT RECOMMEND AT ALL SHOULD COME WITH A HEALTH WARNING.
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- Location
- Richmond
- Reviewing
- Origin
- Date
- 2017-08-11
- Location
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- Location
- Riddings Derbyshire
- Reviewing
- Origin
- Date
- 2022-01-26
- Location
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- Location
- Ringwood
- Reviewing
- Origin
- Date
- 2017-10-20
- Comments
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Utter rubbish from the day I signed up. What should have been a 10 day broadband switch ended up being 4 weeks. Ultimately paid a month up front for no service.
Modem didn't arrive for the 1st week.
Since June I've had intermittent connection with speeds of no more than 20mbps rather than the 79 I'm paying for.
Umpteen calls to the tech team have resulted in hours waiting on hold and no contact.
Emails and calls of complaint have been ignored and I've waited 3 days for a BT engineer to check my line. Was told there was no fault found so back to square one!
I've now been sent a replacement router that doesn't work as it's conflicting with the new hardware. Once again I've been on hold for the tech team for over 2 hours......
- Location
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- Location
- Rm15 4er
- Reviewing
- Origin
- Date
- 2020-09-01
- Comments
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Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.
- Location
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- Location
- Rochdale
- Reviewing
- Origin
- Date
- 2017-10-04
- Location
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- Location
- romford
- Reviewing
- Origin
- Date
- 2017-11-29
- Location
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- Location
- ROMFORD (UK)
- Reviewing
- Origin
- Date
- 2017-07-11
- Comments
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Between the broadband which is not working and the impossibility to get through customer service (1.30 minutes wait on the phone), this company collect the bad points. To be avoided at all cost!
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2023-08-17
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2017-11-21
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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Very little issues with Origin but when I did they were quickly resolved with a prompt and efficient English speaking customer service. I would recommend this provider to anyone.
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2018-07-06
- Comments
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Absolutely appalling service been nearly 3 weeks without internet .five phone calls have been made and been told the same thing over and over again do they even have engineers I'm starting to think NOT!! I have now cancelled my direct debit and will NOT be paying this company anymore of my money. Disgusting the company needs shutting down what a load of ****!!!
- Location
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- Location
- Ruislip
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Unfortunately I have trapped in an 18 months contract with Origin broadband+land line. I pay £29.99/Pcm for the maximum speed (76mb) but are experiencing internet disconnection frequently. The only way to ask for technical help is calling there service centre!!!
Very poor customer & technical service!
They keep you on hold for more than one hour to listen your claim!
It takes a few weeks to send an engineer to solve the issue. They claim base on the contract they have 8 weeks time to resolve technical issues!!! So you have to appreciate if they resolve it earlier than 8 weeks!
Their web site has no customer service at all. Just advertisement!!
They have no parental control/child safe mode and don't think it is necessary for home users!!
I don't recommend it at ALL.
- Location
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- Location
- ruislip
- Reviewing
- Origin
- Date
- 2017-02-02
- Comments
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Rubbish. Been with them for 2 days. Internet keeps dropping out, tech support non existent customer service just fob you off. Took them 31 days to connect me. Wish I never went with them. Choose someone else
- Location
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- Location
- Rural Shropshire
- Reviewing
- Origin
- Date
- 2017-11-04
- Comments
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What a joke of a company was with them for 12 months no notification contract had ended. Found a more competitive deal with them via cash back as a new customer, unable to process new order as they required me to cancel my existng service even though I was out of contract wait 10 - 15 days without any broadband or phone service. This company needs to put the customer both new and exist of at the centre of all they do. The 10-15 days without service will be worth it as its costs them more in administration the cancel the existing service and set me up as a new customers plus new annual cost has reduced by 8%
- Location
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- Location
- Sale
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I give 1 start because I can't give 0! Super slow connection! It took 6 MONTHS to have an engineer to fix an issue on the line. Never ending waiting time is you call the customer service that at the end is totally useless as they are not able to give any help. Of course, I recommend not to choose them!
- Location
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- Location
- Salford
- Reviewing
- Origin
- Date
- 2017-02-23
- Comments
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Do not go with this company!,as soon as you sign up they take money out off you account.then I didn't hear from them just 1 email saying I'm in the system a week later I phoned them which took 1hour waiting on the phone then they said it would take another week for the router to be sent...week later no router! So I cancelled it ( anther hour on the phone) 4 weeks later still waiting for my payment they took out and when you phone them they send you to speak to someone else that doesn't answer the phone after an hour so you end up putting the phone down....
- Location
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- Location
- Salford
- Reviewing
- Origin
- Date
- 2018-02-05
- Location
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- Location
- Salisbury
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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I signed up and paid £34 something the whole thing has been a disaster. Customer service is non existent and I have asked for my money back. Wasn’t sent a box, they’d inadvertently cancelled my order then having spent several days trying to get some answers by phone and on line I have achieved nothing. They asking the same questions i have replied but zilch. How can anyone run a company where everyone is so inept. Do not go there. It should be illegal. I feel conned.
- Location
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- Location
- Salisbury
- Reviewing
- Origin
- Date
- 2017-06-24
- Comments
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Since I signed up with Origin (Sept 2016) it has been nothing but a pain. I have had to call them 3 times to give them my bank account details after they've failed to set up a standing order. I have also had to call up after emails stating I owe money only to spend and hour on the phone waiting for an operator to tell me what I already know that their is nothing outstanding. All in all its been a pretty abismal service, I've had less than half my payments go through without being told they don't have my account details or that I am witholding payment in some way. Additionally, it took over a month to have my internet set up when orginally being quoted no more than 3 weeks at most.
- Location
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- Location
- Sandbach
- Reviewing
- Origin
- Date
- 2017-07-31
- Comments
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Appalling customer service - I moved house and could not get in touch with them for weeks. Phone just rang on and on, emails weren't replied to, and online form submissions ignored.
They only got in touch when I stopped paying and said to cancel the contract (I had to get another provider) I would have to pay the rest of the contract in one go (at much higher rate than what i actually paid each month) plus any discounts I had previously received.
It's a shame, but I guess you get what you pay for.
- Location
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- Location
- Sandbach
- Reviewing
- Origin
- Date
- 2017-03-17
- Comments
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No idea about the reliability or speed of the broadband connection as I am still waiting to get connected, I was suppose to transfer to them on 1st March 2017 it is now the 17th and so far they have sent out 2 faulty routers and promised a new order for a router had been put through a total of 7 times,if that had been the case I would be up to my armpits in routers, they promise they have put an order through, but when you phone to chase up where the router is, the order has not been processed and they promise to put the order through again, total utter rubbish, you just keep going round in circles with them, the last customer service person I spoke to today told me there was no manager there when I asked to speak to one, and this was at 3 in the afternoon, when I asked her to phone the warehouse and track my order she said they couldn't do that as they had no phone number for it, now I ask you what office runs without a manager and what business can function with no way to contact their warehouse shipping department except through an email. You can judge for yourself whether you think this person was telling the whole truth or not I know what I think. AVOID THIS COMPANY it causes nothing but grief, you have been warned, advance to a contract with this company at your own peril.
- Location
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- Location
- Sandwell
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Best thing i did coming to Orgin. So better than EE great service. And broadband is good.
- Location
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- Location
- Scarborough
- Reviewing
- Origin
- Date
- 2016-10-08
- Comments
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Worst connection I’ve ever had.
Decided to change from the post office net after years of keeping with them. Their prices were going up constantly and the speed was slowing down so decided to change. Was a bit concerned at first having heard a few bad things about switching over to origin. But decided the price should be worth it in the end. I was very wrong. When I first got it, it was a bit off but understandable in the first 2-3 weeks. After that I have had my net cut out on average 10-20 times a day for 10-20 minutes at a time. Contacted origin and was ignored after 2 messages and a few days. So tried again and finally got a message after 2-3 more days got the usual rubbish test it on your end etc. etc. already have makes no difference. Contacted them back. It’s been 5 days now and nothing.
I would seriously recommend NOT joining origin as the service is terrible, bad net (Slower than my last even though they promised better speeds), constant cut out, literally no help to resolve my problem, slow and simply a disgrace! I am trying to run a business and it’s become a lot more stressful since I joined this joke of a company. Will be asking for a full refund and finding another company ASAP. Don’t make the same mistake I made.
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet!
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2020-09-07
- Comments
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This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2020-09-28
- Comments
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Like others I wish I had read the reviews. This bunch of cowboys really do not care, they just want your money. Delays in installation meant I wanted to cancel, but like an idiot I didn’t check the small print, and cancellation has to be 24hrs before they go live, which means all the advantage lies with them. There are much better out there, and hopefully you are reading this before you sign up.
- Location
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- Location
- SCOTLAND
- Reviewing
- Origin
- Date
- 2018-11-06
- Comments
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Terrible service throughout my one year contract. Very poor customer service, lie after lie when I challenged their answers to my problem. I paid the full year in advance as it was a good saving but they continued to bill me every month and it took almost 10 months to resolve. I did have a reasonable service from September 2017 to the end of May 2018 but since then it has been diabolical since then with download at 0.3mbps regularly and upload slightly higher at 0.6mbps. When I really started to push them on the problem they suddenly (by email) advised me that they could no longer provide me a service and gave me 30 days notice to change provider! The reason they gave me was flimsy at best and a downright lie at worst - they said it was due to a"network restructure". When I tried to get an explanation of the so-called "restructure", I got a load of nonsense and decided to just cut my losses and change provider. I'm now with Plusnet and things are much better.As far as calling Origin goes, the longest wait I had for them to answer my call was ! hour and 47 mins!! To be told absolutely nothing!
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