1,017 Customer Reviews over 26 pages
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2018-01-27
- Comments
-
God Awful.
The only thing worse than the reliability of the connection and the speed of the internet is the customer service.
Everybody expects companies like this to be a little terrible over the phone but ORIGIN take the wet.
They also TAKE money out of your account without authorisation or for no reason.
They also set up direct debits without authorisation.
The only positive is the funky pre-recorded phone voice and the hold music. Which is a good job because you will be hearing it a lot.
- Location
-
- Location
- Scotland
- Reviewing
- Origin
- Date
- 2023-04-13
- Comments
-
In three months with this company:
I have had my phone line cut for a substantial period.
I have been repeatedly overcharged.
I have been kept waiting on phone lines for jaw dropping times.
I have been repeatedly assured that different problems would soon be resolved and then they weren't.
I was advised to use WhatsApp for customer service. It was then discontinued without me being told, so I was sending messages with no hope of a response.
The company is unable, or refuses, to break down my bill month by month, even though it is a simple contract.
I had phone line problems blamed on sub contractors, when my contract is with Origin, not the sub contractors.
The amount of time I have spent trying to get resolutions to problems with this company is jaw dropping.
- Location
-
- Location
- Scotter common
- Reviewing
- Origin
- Date
- 2019-10-31
- Comments
-
Dose Not supply promised speed
poor customer service
- Location
-
- Location
- Scottish Borders
- Reviewing
- Origin
- Date
- 2020-06-09
- Location
-
- Location
- Scunthorpe
- Reviewing
- Origin
- Date
- 2020-06-16
- Comments
-
I've been a customer of Origin Broadband for more than 5 years and was a very happy customer until about a year ago, something changed at Origin and both the quality of service and support has deteriorated drastically.
The connection has gone from being reliable and stable to not knowing from one moment to the next what speed to expect, one moment it's 36mb, the next 4mb.
I had tried to report the problem several times, but rather than fix the issue, they just ask you to perform your own test and send them the results... which they do nothing with!
In the end, I gave up trying to get them to sort it out and realised that this was just the quality of the service they are selling! I called to cancel and they want to charge me £400 cancellation fee which I now have to fight them over.
Do yourself a favour and stay away from Origin!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2015-11-04
- Comments
-
Since the closure of digital region their service has taken a steady downward decline. I have had a fault on my line now for 10 days and they are nowhere near finding and fixing the problem. Their customer service is very poor in many aspects. my advice is stay away.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2020-10-15
- Comments
-
Absolutely horrific customer service, technical support and broadband service. Do not sign up with Origin. I wish I had read the reviews beforehand. Live Chat isn't 'live' chat. You possibly get a response 30 mins - 2 hours later, can't get through on the phone, nobody gets back to you, internet intermittent but apparently 'stabilises' after 10 days of joining (what a joke, I'm 1 month into my 'contract').... oh and by the way, i've not been able to logon to my customer account to view my 'contract' as their system is down...what a joke!!!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-24
- Comments
-
in every respect a cheap n' nasty broadband provider with appalling customer service / technical support. What ever you do don't be tempted to sign up with this ISP
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
-
Customer service is non-existent. We eventually got in touch via phone and Twitter! They said they would refund us and instead took another payment having set up another Direct Debit using a different reference!! Fuming!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2020-01-08
- Comments
-
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company.
I signed up for £20/month 37mb/s fiber deal and I often have speeds of less than 4mb/s (currently 1.30mb/s download). I live in Sheffield about 2 miles from the centre so its not as if I'm in a rural location.
I have complained often at the start of my contract and jumped through all the hoops only to have a continued poor & interupted service.
The call centre folk are polite enough but they can only do very little to help until they have ticked every box on their question sheet and then maybe, just maybe your call will get raised with 3rd line support. You will then have to spend another hour on the phone trying to diagnose the fault and this can only be done during the day because any evening support has no clue whats going on.
Fair play to anyone who manages to get what they're paying for as on paper it sounds ridiculously cheap. It's just my reality is very far from the figures promised.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-11-08
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-02-13
- Comments
-
Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-10-02
- Comments
-
Same problem as others have mentioned on here, paid upfront but still got charged a monthly fee about 6 times and had to chase them to get it back. Cancelled the Direct Debit but they set it up again. Even after I left they kept billing me and even called to chase up the money!
- Location
-
- Location
- sheffield
- Reviewing
- Origin
- Date
- 2016-08-31
- Comments
-
just checked who is best according to this web and it seems to be ZEN??\!?? How? Origin is far cheaper, quality of service is outstanding so how those rating are done?
Happy Origin customer.
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Origin
- Date
- 2018-03-22
- Comments
-
Awful experience from this company both from a technical viewpoint and from a customer services perspective...
Regular drop outs and drops in speed to unusable levels, 1 year into an 18 month contract and I am counting the days as they wont let me leave without penalty.
Had a different router, been plugged into the test port I don't know how many times, had an engineer out all after spending hours on the phone to 1st line being asked to turn it off and then back on again (I work in IT so I have been really patient with them but really!!!).
They are now replying to emails when 10 days have elapsed essentially asking "is it still broke". I have a formal complaint in place to try and get a deadlock letter so I can go to ofcom.
BTW before I moved my fibre connection to Origin I was with BT and didn't have a single drop out the whole year. In the last year I've had about 4 or 5 most days, sometimes being lucky and just getting a couple.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
-
Terrible to get hold of. Despite cancelling our service earlier this year they still took a payment from our Scout Group account. Repeated attempts to contact by phone and email with no replies. Then they email us to say payment failed for this month!!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
-
I HAVE NEVER DEALT WITH A COMPANY AS POOR AS THIS BEFORE.4 HOURS TO GET THROUGH BY PHONE. MY INTERNET KEEPS GOING DOWN. I SIGNED A CONTACT FOR 16.99 X 12 MONTHS FIRST PAYMENT WENT OUT ON 15TH JULY BY END OF JULY THEY TRIED TO ACCESS MY ACCOUNT FOR AN ADDITION 40 THIS WAS NOT IN MY CONTACT AFTER TRYING TO DEAL WITH THIS FOR OVER 6 HOURS I GAVE IN RANG MY BANK EXPLAINED THAT IT WAS FRAUD AND MY BANK HAS STOPPED EM ACCESSING MY ACCOUNT.... PLEASE BE AWARE THAT THIS COMPANY WILL ACCESS YOUR ACCOUNT AND TAKE WHAT EVER THERE LIKE PLEASE BE AWARE WHEN SIGNING UP AND GIVING YOUR BANK DETAILS OUT. THIS COMPANY IS PART OWNED BY TALK TALK AND TALK TALK ARE NONE FOR THIS..
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-10-01
- Comments
-
Been with them 2 years, things stated off badly as they were given a month to sort out a new connection yet lost my phone number I was promised I could keep & ended up with no internet when we moved in.
Speeds OK until their 'Network Upgrade' were good, since then beyond dreadful, BT found line perfect & only a stone’s throw from cabinet. Every time I have had dealings with their admin such as buying a router for example they got it wrong, each & every time without fail.
They are ok as long as you doing have to deal with admin or tech support at all as it seems no one in the company communicates with anyone else – That is no exaggeration at all.
I had a problems a few weeks ago & waited over an hour to speak to someone (often longer) & in the end sorted out the problem myself!
I really do not like writing this review but having used the internet for well over 20 years they are by far the worst ISP (& maybe company of any sort) I have ever used (apart from RedHotAnt) I’ve now started migration to another ISP & will really, really be glad to see the back of Origin Broadband no joking. If I really, really, disliked (detested) someone I would recommend Origin to them.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-10-03
- Comments
-
Can't score 0 stars Speed so slow I can't connect for a speed check. Three weeks now, promised numerous updates never received one. Now cancelled. AVOID, AVOID,AVOID.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
-
Absolute joke from start to...well now. In the 6 months or so since I moved my 77 year old mum across to Origin every single thing has been an issue, I won't list them, as I really mean every single thing. Do not use this company!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-08-31
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Origin
- Date
- 2018-02-28
- Comments
-
Awful experience with this company from every perspective, technically (constant dropouts) and customer service especially. Spent a year trying to get the issues resolved and with six months to go until end of contract I'm counting the days. Contacted customer services about exiting and they insist on me sticking to the contract (i.e. paying) even though they are breaching it by not delivering a reasonable service.
Appalling.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2019-12-17
- Comments
-
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.
Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.
After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-07-16
- Comments
-
I recently upgraded my package to increase the connection speed and this necessitated a new router.
Unfortunately since the new router was installed, the service has deteriorated markedly which is annoying bearing in mind the whole purpose of upgrading was to increase the connection speed.
It took Origin over a month to provide the new router and upgrade the speed but sadly reliability since then has deteriorated. We await an engineer's visit which is tomorrow as they say they have found a fault near our property. I will say in any case though, that although the staff are incredibly helpful when we speak to them by telephone, the administration at Origin is appallingly inefficient, as illustrated by the length of time taken from order to upgrade. As for the time taken to get through on the phone - it's ridiculous. Always a minimum of 20 minutes and often longer. And the music whilst you are hold is ear-shatteringly awful! About 5 dreadful songs repeated over and over again - which have not been changed for at least 3 years!
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
-
Absolutely terrible. Avoid at all costs!
After moving from BT where I received a constant 21Mbps, I now receive a constant 500Kbps from Origin. The customer support has wait times ranging from 40 minutes to 135 minutes and don't expect any replies for your emails.
I was with them for less than a month before moving. They can sue me if they want me to keep to their contract.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2016-12-18
- Comments
-
I've been using Origin Broadband now for 5 or so years and I would thoroughly recommend them.
The connection is both fast and reliable. My house sometimes has 3 people watching 3 different streaming HD videos without any problem. When I've occasionally checked the broadband speed with an online checking service the speed has always been very close to what it is meant to be.
On the rare occasions I've had to contact them I particularly like the staff. They are sincere and polite and most importantly seem to know exactly what they are talking about.
Unlike the bigger providers the service is also uncensored so you can visit any site you please.
The modem-router that comes with the service is a good quality model (I got a decent Asus model) which has lots of options and is well above the basic models.
The cost is probably a bit more than some other companies but for me the extra cost is justified by the good service I get.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
-
Moved to origin 5 month ago. Took the 38 Mbps fibre optic. However the speed recorded over a period of several days was 1.5 mbts with ethernet cable. Internet connection keeps cutting off. Apalling. My previous provder with normal broadband was much better than Origin. It is a rip off. I also took the anytime phone package. However unable to check itemised phone calls on the online service. Customer service seems to be ok at times but sometimes I had to wait for an hour. I will not renew with Origin again. Worse provider I had.
- Location
-
- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-11-02
- Comments
-
Terrible, support doesn't exist as far as I can tell. They heavily throttle Netflix to the point where it is unwatchable. Worst ISP I have ever had.
- Location
-
- Location
- Shepton
- Reviewing
- Origin
- Date
- 2017-10-28
- Comments
-
Worst company i ever dealt with. There customer service is non existent. They took my money straight away. No correspondence to tell me when we would go live. I called every day they promised a call back never happened. They blamed open reach. After 4 weeks and no date given i gave up and cancelled to which they said i get a refund in 14 working days so a month no doubt ill have to chase that. Every time you call it takes them 45 min to answer. So this company is a sham of a mockery. Do not go near them.
- Location
-
- Location
- Shipley
- Reviewing
- Origin
- Date
- 2018-04-04
- Comments
-
The worst provider I've ever had. Less than half the BB speed of any one else and got worse over the year I've been stuck with them. Also hardly a day has gone by without losing my connection. On top of being very poor value their customer service is terrible. On joining they changed my landline number without telling me, did nothing to correct this, for months the landline didn't work anyway. Really in every way awful.
- Location
-
- Location
- Shoreham-by-Sea
- Reviewing
- Origin
- Date
- 2018-08-15
- Comments
-
Hand on my heart, the worst broadband I have ever experienced in my life. Not only is it the slowest, but also the most unreliable and inconsistent broadband available. I promise you if you waste your money on this junk you will regret it massively. Minimum 25/30 times a day you will loose all access to the internet, you phone customer services and because you are receiving the download speed you pay for there’s pretty much nothing they can do. I assure you, get this broadband, you’ll regret it.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
-
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
- Location
-
- Location
- Shrewsbury
- Reviewing
- Origin
- Date
- 2020-03-12
- Comments
-
It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them.
- Location
-
- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2018-03-06
- Comments
-
OK I've read all the negative reviews, but my real time experience is the absolute opposite, carry on reading if you have the energy.. I went with Origin because it was the cheapest provider; I'd read really bad customer service reviews, crossed my fingers and hoped all would be OK. I've been with them for over a year and everything has been fine. BUT HERE'S THE IMPORTANT BIT... Yesterday internet went down but phone line was still on. I rang them at 6:15 pm. pressed the options for 'tech service' and got ready for a long wait... Phone was answered on second ring, assistant was courteous, efficient, talked me through all the line checks and router checks, just in case it wasn't a line fault. Rang me back when I needed to sort something else out. Concluded it was a line fault, said they would get OpenReach to sort it AND would ring me at a time of my choice next day to check things. They did exactly that: Open Reach were with me at 09:30 am next day, fixed their fault, all sorted. Then Origin Phoned to confirm all OK. Perfect customer service when things went wrong. My last provider was Plusnet and a similar problem took over a week to sort, Plusnet didn't raise the issue with openreach and left me hanging around for days... Its why I moved. OK this is a 'one off' review but I have to rate as 5*. And it is cheapest for me..
- Location
-
- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2017-02-09
- Comments
-
Switched to Origin Broadband, huge mistake. Left waiting on the telephone for ages, before then speaking to incompetent childish operators. Then switched to a different department, and waiting for ages before the line goes dead. Tried web chat but nobody responds to your messages, also tried emailing them, but again no response. Still don't have broadband, the nightmare continues. If I could have given no stars for the above I would have done so.
- Location
-
- Location
- shropshire
- Reviewing
- Origin
- Date
- 2017-10-03
- Comments
-
AVOID!!! Worst company ever! They should be sued for failing to provide the basics obligations of their contract. Honestly, they should not be allowed to operate in this country. I have to ring them on a nearly weekly basis to report I have no internet connection, waiting times to speak to someone are from 1 hour and 30 mins upwards, they just don't care about their clients and the low quality services they provide, and they have ridiculous charges if you want to exit early out of their contract even though it's their fault they can't provide the services that they advertise for. If you care about your sanity, choose a different company. They don't even deserve a star.
- Location
-
- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2019-05-21
- Comments
-
I am submitting reviews to warn people off this company due to appalling level of service. Don't let the cheap price fool you if you have a problem your stuck with it as its virtually impossible to get through to technical support. I have had my land line broken for 4 days now and tried every day multiple times upto 20 minutes on my mobile just waiting in a queue with no idea where I am in the queue. No announcements just a continual loop of music. The customer service and sales pick up straight away as us us but cannot even pass details of your problem to tech team they just put you back in the never ending queue. Steer clear its not worth it
- Location
-
- Location
- Sindon
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
-
PLEASE don't be tempted. Hours and hours on the phone. So poor it will bring you to tears.
- Location
-
- Location
- SITTINGBOURNE
- Reviewing
- Origin
- Date
- 2018-03-18
- Location
-
- Location
- Skegness
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
-
Just a waste of time the worst company Iv ever had stay away from this company very poor Internet service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.