O2 Mobile Broadband Buyers Guide

Mobile broadband from one of the biggest and best known mobile phone networks

  • Choose a contract from three months to three years
  • Get a dongle for your laptop or a portable Wi-Fi router
  • 14 day money back guarantee on all purchases
  • 5G rolling out to 50 cities in 2020
  • Free Wi-Fi available with all deals

0800 198 1354   Go to site

O2 Mobile Personal WiFi
£11.00 per month
1 month contract

£19.99 upfront cost

  • 4G speeds
  • Up to 50GB usage
  • Monthly and PAYG plans
  • Available SIM-free

0800 198 1354   Buy now

O2 Mobile 4G Deals
£13.00 per month
1 month contract

No upfront cost

  • 4G speeds up to 40Mb
  • Up to 40GB usage
  • Monthly and PAYG plans
  • SIM-only and WiFi dongles available

0800 198 1354   Buy now

O2 Mobile Dongles
£10.00 per month
1 month contract

No upfront cost

  • 4G speeds
  • Up to 40GB usage
  • USB dongles from free
  • Monthly and PAYG plans

0800 198 1354   Buy now

Reasons to choose O2

  • 14 day money back guarantee if you aren't happy with your purchase
  • Design your own contracts - you can set the length to anything from three months to three years
  • O2 Priority perks and free roaming available on data only SIMs
  • Free Wi-Fi at over 16,000 hotspots throughout the UK
  • Mobile dongles and routers make it easy to stay connected when you're out

Possible downsides

  • No 5G home broadband plans or devices
  • 4G plans have very limited data allowances
  • The 4G network is slower than rival providers

Features at a glance

  • 4G speeds average around 15Mb, actual speeds achieved depends on signal strength and how many people are using the service in your area, up to 7.2Mb download speeds on 3G

  • Contracts from three months to 36 months available

  • Up to 150MB of data on mobile broadband plans

  • Support online and via the phone

  • USB dongles and Wi-Fi personal hotspots available

  • Subsidised tablets with some deals

  • 30 Day Happiness Guarantee - if O2 mobile broadband turns out to not be right for you, return your hardware in the first 30 days and only pay for the data you use

  • Unlimited Wi-Fi at thousands of UK hotspots

  • Extra data can be purchased if you need it, and you can also put a cap on your usage to avoid excess charges

3.1 stars
  satisfaction rating based on 100 customer ratings since 2019-02-14. See more O2 Mobile customer ratings and reviews.

Details last checked on 2020-05-19

Sim Only

From £11 for 2GB data to £30 for 50GB of data

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Short Contract

3 month contracts from £26, device prices vary with tariff

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Dongles

From £16 a month with 3GB data, device cost varies with tariff

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Tablet Bundles

From £8 a month, upfront cost varies with tariff

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Personal WiFi

From £16.38 a month for 2GB 4G data

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4G Deals

4G deals from £16 a month, device cost varies with tariff

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Pay As You Go

From £16 with 1GB pre-loaded data, top ups available as bolt ons

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Highest Usage

Unlimited data at £51.38 a month for 4G

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Check Coverage

4G coverage 70%, 3G coverage 92%

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Details last checked on 2020-05-19

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for O2 Mobile.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 100 customer ratings since 2019-02-14

Show all time ratings

Add your own review of O2

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
So I attempted to take an O2 contract out on 07/10/19 in the evening and I never thought I was about to go down a long road filled with lies, timewasting and just extremely poor and unacceptable customer service.

So starts the evening of 07/10 where I try to purchase a mobile phone contract online. The first hurdle I came across is that it was not accepting any of my cards, I used 2 debit cards and 2 credit cards, all with funds and they all declined. I then started an online chat to see if it was their issue, which is was and I was told to use a different browser to process this. I went to do this and the payment went through with the extra delivery charge for next day delivery. I received all the confirmation emails and it seemed like everything was fine. The advisor on the live chat said my order as been “referred” and asked me to call a premium rate number to sort this. He confirmed to me that once I call this number they will be able to deal with this referral straight away and get my order cleared. So I begrudgingly rang this premium rate number only to be told that I will receive a call back within 48 hours to go through my referral and there was nothing she could do right there and then? The call ended and I went back to the online chat and explained this to the advisor and also said that I have just paid an extra delivery cost for next day delivery and now it could take another 3 working days before it’ll appear, depending on when the “referral team” bother to ring me back? He explained that was all he could and I would get a refund on my delivery if the item was not delivered on the designated slot.. So I ended the chat and just had to wait for this call.

The morning of 08/10, I received a call from a number that my phone flagged up as “fraudulent” and an advisor was on the phone saying they were from O2, they didn’t ask any security questions or any normal customer service chat (how are you, how is your day etc) which I thought was weird. He then asked “Has your order gone through” of which I replied “Yes I have my confirmation email”. He replied with “Thanks, bye” and then hung up? I didn’t give out any bank details or anything but that was a really poor call, was that the referral call that I’ve been waiting for? Does that mean my phone will be dispatched and received today? Who knows?!

So as I had no idea on the status of my order, I rang O2 Customer Service and spoke to an advisor who said no you’re still waiting for a call from the referral team and this will be within 72 hours. So now the time has somehow increased by a further 24hours so I might not get my phone for another 4 working days, even though it’s meant to be here today! I left the call at that as I wasn’t prepared to argue at that point.

I checked my bank and I noticed that 3 payments of £28.99 (down payment and delivery fee) had been taken out of my account so again I am back on the phone to the O2 Customer Service team in the evening of 08/10. A advisor said that they will get that all refunded and two of the payments are just trial payments to make sure I have the funds in my account, well I bloody well don’t now that you’ve charge me triple what I should have paid! As I was on the phone, I thought I’d check my order status again. This time, I was told my order seemed fine and has actually been dispatched for delivery for tonight! I said I had no tracking information or anything to confirm this but she was adamant that my order was fine and my delivery will be between 6pm and 10pm on 08/10. I had a bit of hope at this point.

Around 7pm on 08/10 I rang O2 Customer Service again as I wasn’t sure when my item was being delivered so was hoping for some tracking information. The guy on the phone turned around to me and said your item hasn’t been dispatched as it’s out of stock. Out of stock!?! Why let customers order items for next day delivery if it’s OUT OF STOCK!! I was put on hold for a while as he had obviously read the notes from my previous conversations and realised this order had been a mess from the get-go. When he came back, he then turned around and said that the item is now in stock and I can get it delivered by 09/10. He said that it was all fine and all he needed to do is call the warehouse first thing on 09/10 to let them know to have the delivery from 6pm to 10pm as that is what I originally wanted. So at this point I finally thought it was all sorted…

Come the morning of 09/10, the advisor from last night rang me to say he is still in contact with the warehouse and will contact me within the hour. I did receive a call back from him within the hour however he told me my phone won’t be dispatched because it is in fact still out of stock… He said they’re not looking to get it back in stock for the next 7-10 working days.. Brilliant! He then says well I can go and collect it in store, but it won’t be my local store, it’ll be 16 miles away so a 32 mile round trip then.. He advised me all I needed was my order number that he supplied me and I can go and collect it and he will put it through as a click and collect order, but they don’t have the colour I want as it’s out of stock. At this point I didn’t care, I just wanted my item so off I went to the O2 store 16 miles away..

When I got there, I explained the situation to the advisor and he said he hadn’t received any click and collect order so they will need to set me up a whole new order and then cancel my other order. So we went through all my details again that I had already input online, he had to read me all the legal stuff that I had already read when I purchased online on 07/10.. After all that, he then took my bank details to sort out the contract and now I’ve been declined due to my credit. Most likely because I only just took a phone contract out 2 days ago.. I would be suspicious too but the fact is it’s their bloody contract I took out! So he called O2 Customer Service but he didn’t seem to have any direct number so we were sat on hold for around 8 minutes, got through to someone and then got cut off. So the advisor rang again and this time we were on hold for nearly 20 minutes before getting through to someone. He spoke to advisor on the phone about the situation and after discussing it with him, I was then advised there is nothing further they can do unless I buy the phone outright and have a sim only contract. As you can imagine, I was pretty fuming at this point as I was told by the guy this morning that it would be fine so I just walked out of the store.

So after driving another 16 miles back home, I am currently without a phone, out of pocket by £86.97 and I’ve wasted a good few hours of my time talking to these useless people, being lied to and then being told to drive to go pick up a phone that hasn’t actually been ordered for me.

I have put in a complaint but I’ve been advised this can take a week to deal with.. of course it’s on their own time.

All in all, O2 are shocking and I will never use them again and I will tell everyone I know about this but god help anyone who has to go through the same situation that I have had to!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough O2 Mobile  
Awful service on payg. Ran out at 7pm. Kept trying to buy more time, it’s now 10.30pm and still ant get the online system to work. Keeps dropping out on the final page. This is becoming a regular problem most times I buy more access. And trying to get sorted by phone....useless waste of time and money. Pathetic service. Telling everyone I know how bad this company is and advising them to go elsewhere which I am on the verge of doing myself. In a nutshell: unreliable shabby service and no effective customer support. If you haven’t got anO2 telephonically dongle DONT BUY ONE, STEER CLEAR
Birmingham O2 Mobile  
Very low speed
Charging me £17 Extra
Cheater staff everybody advise you with wrong information
It is very shameful that O2 not refunded my extra charge despite make compliant with them
100% Not recommended
No need to struggle yourself with Capped mobile broadband.
The Battery died within very soon and when visited the store they said we will take it for service and gave me only the SIM and I wait for approximately 3 weeks to receive replaced device !! This mean I paid for three weeks without able to use the device !!
Have No sense !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham O2 Mobile  
Speeds tested via broadband.co.uk in a number of urban situations where there is a strong 3G phone signal and I can actually see the mast from my office and my home. I have O2 pay monthly with a huawei E169 capable of 7.2 Megs and the O2 Connection Manager indicates this is available. I never get higher than 550 actually tonight for the first time in 6 months since start of contract a stunning 720 Kbps! I think this is damn poor and only fit for small emails or very slow browsing. I would love to know what others get. I have sent two emails seeking advice from the O2 support team, neither of which have been acknowledged.
  • Reliability
    4 stars
Wildman O2 Mobile  
Test speed very slow, unable to surf internet without delays some sites won't download and internet messenger won't work well.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds O2 Mobile  
o2 have some good deals avaliable, but their speed and reliability are ridiculous. the network "goes down" at least once a month where only edge (equiv to less 512kbs) can be accessed. i have made numorous complaints to o2, they once reduced my bill by £20. i would not recommend o2 mobile broadband to anyone.
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
ingatestone, essex O2 Mobile  
SUPPOSED TO BE BROADBAND BUT MY GOD THIS WEEK HAS BEEN VERY SLOW.
  • Customer Service
    4 stars
  • Speed
    1 star
B O2 Mobile  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

Comments

O2 Mobile Broadband Buyers Guide - Is O2 right for you?

Can I get O2 mobile broadband?

O2's 4G network is available to virtually the whole of the UK population. They've also launched 5G, which is expected to be available in at least 50 cities in 2020.

Over 99% of the UK population can get 4G on O2, a figure that's in line with the other mobile network providers. Unless you're in a particularly remote area, you should be able to get it.

However, according to our Speed Test survey, O2's network is the slowest of the UK providers. The average speed of around 15Mb is nearly 10Mb slower than the next on the list, Three, and is a quite a way slower than the average speed you'd expect from even a basic fibre broadband deal.

And even though O2 have launched their 5G network, they don't currently offer any broadband plans for that.

Can I get 5G on O2?

O2 have launched their 5G network across the UK, and it's set to expand rapidly. However, it's focussed on smartphone usage right now, and there are no mobile or home broadband plans.

You can get 5G from O2 in 30 towns and cities. These are Belfast, Birmingham, Bradford, Bristol, Cardiff, Chatham, Coventry, Derby, Eastbourne, Edinburgh, Gateshead, Glasgow, Leeds, Leicester, Lisburn, Liverpool, London, Lowestoft, Luton, Manchester, Mansfield, Newcastle, Northampton, North Shields, Norwich, Nottingham, Sheffield, Slough, South Shields and Stoke-on-Trent.

They also have plans to expand the network to a total 50 places in 2020. The new locations set to be added are Aberdeen, Birkenhead, Blackpool, Brighton, Bournemouth, Cambridge, Eton, Guildford, Hove, Kingston upon Hull, Milton Keynes, Newbury, Plymouth, Portsmouth, Reading, Southampton, Sunderland, Warrington, Windsor and Wolverhampton.

In addition to that, they're targeting targeting transport hubs, key business areas and entertainment and sports venues, including the O2 and Twickenham Stadium.

What O2 mobile broadband deals can I get?

O2 only offer mobile broadband on their 4G network. They've got five options in total, with one just for contract use, one only for pay as you go, and the others available on both.

If you choose a contract, you get to design your own plan. You can select the length of the contract from three to 36 months (or 24 months with some devices), the amount of data from 15GB to 150GB, and in some cases even the upfront cost. You can choose to pay a bigger lump sum at the start in order to slash your monthly bill - or you can pay nothing at all.

On pay as you go you choose a plan - with a data allowance of between 1GB and 12GB - which also includes the price of the hardware.

Your mobile broadband options are:

  • Pocket Hotspot Pro Netgear M1: exclusively on contract, between 3 and 36 months. The pocket-sized router is portable, with up to 24 hours of battery life, and allows you to connect up to 20 devices at once.
  • Pocket Hotspot Huawei 4G 2017: available on both contract and pay as you go deals. The smartphone-sized router is very portable, and offers up to six hours of battery life.
  • Huawei 4G Dongle with wifi: available on both contract and pay as you go deals. This dongle plugs into any computer with a standard USB port (it doesn't work as a standalone device), and you can also use it as a Wi-Fi hotspot by using it in an in-car USB port.
  • Huawei 4G Dongle: available on both contract and pay as you go deals. This dongle gives a 4G connection to any laptop, but cannot be used as a hotspot - so only works with one device at a time.
  • ZTE MF710M 3G Mobile Broadband Dongle: only available on pay as you go. This dongle brings a 4G connection to your laptop while you're on the road.

All of these routers and dongles are only compatible with 4G (and slower) networks. Keep this in mind if you're considering signing up on one of the longer contracts, as you won't be able to upgrade to 5G without buying new hardware.

In addition to these plans O2 offer a range of tablets - mostly iPads - on similarly customisable deals. Or, if you want to supply your own hardware you can get a data SIM. You can get between 2GB and 50GB on a 12 month contract, and 5GB or 50GB on a 30 day deal.

Should I choose mobile broadband from O2?

With fairly stringent data limits and slower speeds than other providers, O2's mobile broadband plans are not suited to being used as a replacement for fibre broadband at home.

This applies even for very light users. If you, or perhaps an elderly relative, only need the internet for basic things like email or paying bills online, you can still find older, standard broadband deals that offer much better value than you'll get from O2.

The mobile broadband plans from O2 are designed literally for mobile use, such as when you're working away from home, or perhaps when travelling. You also get free access to more than 16,000 Wi-Fi hotspots around the country.

Broadband.co.uk