1,017 Customer Reviews over 26 pages
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2017-10-26
- Comments
-
Decent broadband service so far (after 3 months). I get the impression however they are very understaffed. Only had to phone on one occasion for an issue and took around 10 minutes to get help. The person who was helping was very good/helpful but ultimately unable to resolve the issue. Further technical help meant waiting an hour on the phone listening to music and still no answer so eventually gave up.
They also keep sending me monthly bills via email despite the fact that I paid the entire year in advance. When I called to inform of the error (about a 15 minute wait for an answer) was told it was a known issue and they were trying to resolve it. Same thing keeps happening however as I keep recieving bills each month.
- Location
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- Location
- Glos
- Reviewing
- Origin
- Date
- 2018-02-26
- Comments
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This is literally the worse possible choice for broadband you could choose. They give you the cheapest possible router which can barely handle the basic functions so I had to buy my own. But problems still persist as your line will go down randomly almost every day and you'll be throttled at peak times almost every day. You'll get held prisoner with an 18 month contract which costs £200+ to break. Scam, avoid at all costs.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-09-03
- Comments
-
The speed is slow and the connection is unreliable. The customer service is like nothing I've ever seen before - you can wait on the phone for literally hours before someone answers (DMing via Twitter is best). Also, incredibly they managed to change my IP by mistake so it appeared I was in the Netherlands! Whilst this is great if I want watch things that are normally unavailable to me on Netflix, this is also very helpful in other ways! When I contacted them about it their response was pretty much "yeah stuff like this happens all the time, haha!". The customer service representatives themselves are very nice and generally helpful also the cost is insanely cheap. But if I could do my time again, I certainly wouldn't go to them.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-07
- Comments
-
Worst service ever. Purchased the yearly broadband package way before Christmas and than I was told no broadband will be installed before January.
Tried to recover my money which goes extremely slow.
Avoid.Avoid,Avoid.
Bunch of amateurs with terrible customer respond/service
Still waiting for my money, absolutely unacceptable.
Baddd.Will spread the word for sure to stay away from them!!!
- Location
-
- Location
- yorkshire
- Reviewing
- Origin
- Date
- 2017-11-17
- Comments
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Signed up a few months back, as I had recently moved into my own place. I went for the 75MBP/s download top limit, and 32MBP/s upload. Everything was great for the first few weeks, and then they came to do some work in my area on the lines. Suddenly 1MBP/s if that, on a daily basis it would disconnect for hours on end - and if it did reconnect it would be on 100KBP/s which takes around 5-10 minutes to open any web page no chance of watching any videos or whatnot.
So I ring up and tell them of my issues, the first time I called they answered within 5 minutes and told me some work was done so they will send someone out to check the line for me. Well no one ever came out, nothing changed. The second time I rang they went through a router diagnostic and reset with me and that kind of worked, got me up to around 6MBP/s for about 2 days. Then it went back down to 100KBP/s.
I rang a third time, waiting about 20 minutes for someone to answer - She told me that she was passing me off to stage 2 as it was more than she was capable of helping with. I waiting an hour with no answer before hanging up.
Over the past 3 weeks I've rung twice a day to try get through to someone, waiting between 30 minutes to an hour for someone to answer and no one ever does. Perhaps new customers take priority?
Today I managed to get through to someone to cancel my contract as they aren't holding up their end of it legally - but they told me it was a technical issue and never cancel my contract, they keep passing me to technical without doing anything I ask them to.
To anyone thinking about taking a chance because it seems cheap for what you get, DON'T!!!
It's a scam, once they draw you in you can't seem to leave. You are waiting far too long for someone to answer the damn phone, and even then they will probably pass you onto someone else and you are waiting another hour or more.
Not worth the money, not worth your time, not worth your custom. Avoid this provider as they clearly are not professionals.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2020-01-08
- Comments
-
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company.
I signed up for £20/month 37mb/s fiber deal and I often have speeds of less than 4mb/s (currently 1.30mb/s download). I live in Sheffield about 2 miles from the centre so its not as if I'm in a rural location.
I have complained often at the start of my contract and jumped through all the hoops only to have a continued poor & interupted service.
The call centre folk are polite enough but they can only do very little to help until they have ticked every box on their question sheet and then maybe, just maybe your call will get raised with 3rd line support. You will then have to spend another hour on the phone trying to diagnose the fault and this can only be done during the day because any evening support has no clue whats going on.
Fair play to anyone who manages to get what they're paying for as on paper it sounds ridiculously cheap. It's just my reality is very far from the figures promised.
- Location
-
- Location
- Warwickshire
- Reviewing
- Origin
- Date
- 2018-04-30
- Comments
-
Dreadful. Don't sign up to Origin Broadband. Truly rubbish service.
Internet:
The broadband service often stops working. This means a long time on hold to speak to customer support. In practie I often I have had to use my mobile phone as a broadband hotspot.
Internet speed this week as low as 0.05 MB/s. Never been faster than 0.2 MB/s
Telephone line:
My telephone line cuts out after a single ring, so I rarely get to answer it.
Customer portal:
I can't even access the website because they keep changing my username. I have been provided with four different usernames to log in with (each time I am assured that this is the right one and the previous one was a mistake).
Yesterday (29th April 2018) I was given another username when I asked for an explanation as to why I couldn't access the website. This is the same as the second username I was given, so we are now going around in a circle. But today (30th April 2018) I get an error messag when I try to login. "Oops! We couldn't find that."
Unexplained charges:
Yesterday I said I was leaving Origin broadband. I got an email saying that there was a £40 "router charge". I have no memory of this being included in my contract. But of course I can't access the website to check because of "Oops! We couldn't find that."
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-02
- Location
-
- Location
- Diss, Norfolk
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
-
Total and utter incompetent rubbish. I (stupidly don't read the reviews here and) place an order on 12 June. By June 30 I have heard nothing whatsoever from Origin. I call, endure the 30 minute wait and when I reach someone I am told that it is "stuck" with Openreach and they would deal with them on Monday 3rd. On Monday 3rd I get an email saying my service is going live on, yes, Monday 3rd. Sure enough, mid afternoon my BT service goes down. Trouble is, I had asked that no router gets sent as I want to use my own and I was expecting login details but their Portal says that a router has been dispatched. I email their Provisioning team but hear nothing back. So yesterday I call and endure the wait before speaking to the most clueless, unempowered person imaginable. I am told the service went live on the 28 June, which is total and utter b/s. I am also told that they don't support Draytek routers, also total and utter b/s.
I am writing this whilst on hold again, about to tell them that I don't want to activate the service. It is plain that this company doesn't have a clue and I am not going to subject myself or my wife to this level of incompetence. I would rather live without broadband for as long as it takes to get another provider's service installed than activate and be locked in to these characters.
- Location
-
- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2020-10-28
- Comments
-
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
- Location
-
- Location
- Blackburn
- Reviewing
- Origin
- Date
- 2020-11-17
- Comments
-
Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
- Location
-
- Location
- Southampton
- Reviewing
- Origin
- Date
- 2017-10-18
- Comments
-
Incredibly poor service. The internet speed is so poor i can barely open emails at times and it is constantly dropping out. Customer service and support is none existent. I’ve spent the best part of 3 hrs trying to get through to someone today. Do yourself a favour and avoid, if you do go with them I guarantee you will regret it. I will not be going back.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
-
Absolutely awful. Currently been on hold to someone in their tech team for 30 min. Internet cuts out a few times a week, it's not the speed advertised. When I complained I was told there was nothing they could do. I will never go with an unknown company again after this experience - I wanted to give a chance to a new provider but have been sorely disappointed.
- Location
-
- Location
- Antrim
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
-
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-07-28
- Comments
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Positives:
Static IP without the ties and costs of being business broadband.
Brian Blessed voicing the support calling system.
Negatives:
Lack of functionality and diversity for communications on the customer dashboard.
Took 20 days to arrange Openreach appointment and failed to deliver router on go live time despite chasing before hand, managed to configure old ISP hardware to use as a work-around. Had support fob us off with the classic "It'll be there tomorrow" nonsense.
Not terribly impressed so far, we'll see how they get on closer to the cool off expirey.
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-08-02
- Comments
-
6 Days since my go live date (with their 1st router a day late)
Positives:
The staff are friendly and I feel sorry for them, I do hope their next job is better than what they're doing now - seems horrible.
Negatives:
Where do I start?
The connection is slow when it's not experiencing random chap errors.
I'm on my 2nd DSL-N16 with no change in performance or issues.
I'm currently on my old ISP hardware as it seems fractionally better.
Customer service's system cut's you off when on hold and the voip/headsets they use seem troublesome half the time.
To book an engineer out to have the line checked took 7 phone calls spanning over 4 hours, however I've not been given a date or had anything confirmed yet - they've stated 48 hours but I'm not holding my breath.
I specified a static IP which they've provisioned twice and lost twice so far - I'm awaiting their third attempt.
My advice to you is to steer clear of Origin at all costs - the service and support capabilities appear thin on the ground and strained at best. The support analysts are brilliant and are helpful when they can be, with the only issue of the infrastructure at their disposal and the occasional faffing off.
- Location
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- Location
- N Yorks
- Reviewing
- Origin
- Date
- 2017-10-09
- Comments
-
Experienced all of the problems others have mentioned; minimum 30 mins on hold to customer services (usually more like an hour!), slow speed, dropped connection often, etc.
The worst thing for me is that they have basically 'bullied' my 80 year old Dad over the phone!! They've lied to him, confused him and taken him for a fool.
Put simply, they have ripped him off, got a lot of money upfront and then failed to deliver. They are by far the worst company/service I have ever come across.
- Location
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- Location
- manchester
- Reviewing
- Origin
- Date
- 2020-12-09
- Comments
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what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;)
Me: I made a call yesterday regarding my account with yourselve's and I spoke to someone called Laura, she said she has escaleted my request to a Manager and I have not heard anything as of yet
Wed, 10:44 AM
Amy
Ok let me check
Me :ok thank you
Wed, 10:44 AM
A
Amy
We wouldnt be able to send confirmation of the payments. Have you logged into your customer account?
Me :yes i have Viewed my account and there is no documentation avialible
Me :i dont even have access to the contract for my records
Wed, 10:47 AM
A
Amy
The terms of service are available on the website. As a bill hasnt been generated this may not show anything just yet but should show your initial payment. The bill will be generated in the next week or so and payment will be due 1st Jan
Me : please can you send me my contract or my Ageement or my proof of purchase as i need it for my billing record, there is nothing downloadable on my online portal with yourselves
Me : am I in a contract with my account with yourselves?
Wed, 10:51 AM
Am
Amy
The contract is a verbal contract and the terms are available on the website
Me :so basically you cant provide me with any sort proof, agrrement,contract or a letter to say you are my Internet Supplier, just a terms of service
38 minutes ago
A
Amy
All this information is available in the customer portal. The contract is a verbal contract
Me : do you have a 14 day cooling of period
34 minutes ago
A
Amy
the cool off period is from the day you sign up until the day before you go live
Me : whats my cancellation rights with this verbal contract?
32 minutes ago
A
Amy
If you cancel after you go live the cancellation fee would be the remainder of the contract
Me : what would the cancellation fee be then?
30 minutes ago
A
Amy
around 400 pound as this is the remaining payments of the 18 month min term
- Location
-
- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-10-03
- Comments
-
Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
- Location
-
- Location
- SW London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
-
The service reflects in the price.
Literally spend more than 15minutes waiitng on 3 separate occasions.
Took less than 5 for someone to answer to take payment ... what a shame in the areas of customer satisfaction.
They do not send any communication of order updates.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
-
This company is the worst I have ever had to deal with. The speeds, when/if you get service are dismal. Streaming on iPlayer is often not possible.
They messed up my signing up by not sending me a user name and password. Then promised to send a router (which didn't turn up). Then claimed Openreach was at fault (it wasn't).
If you want to speak to someone on the phone it will take on average an hour to get through. Each tech support member tells you something different, and there is no communication as to wether the problem has been fixed, what the result is etc. Call backs don't happen, so you're stuck on hold trying to get through.
They refuse to take any responsibility for their awful service and their excuse is that they are 'a growing company'.
Despite the hassle, I am leaving Origin Broadband a week into having their service, it's that bad.
Stay away.
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
-
I have only been with Origin since 5.12.16 and I am pleased with their delivery of download speed.
As regards their Customer Service I would say "Very Good".
- Location
-
- Location
- Louth
- Reviewing
- Origin
- Date
- 2023-05-31
- Comments
-
It's really nightmare since Origin obtain SSE. Broadband is really unreliable and horrible. Speed should be up to 76mbps, but it's maximum 13mbps when internet working at all. I am happy that contract will end in the end of the month. Broadband is really bad especially if you working from home like me.
- Location
-
- Location
- Brighton
- Reviewing
- Origin
- Date
- 2022-09-06
- Comments
-
This company were absolutely useless. Never had internet access and they expected me to fix it. Spent hours on chat changing lots of things and still would not have internet access. I gave them time to try to sort this out and then cancelled just after the cooling off period because I thought they would fix it. They then took over £350 out of my bank account. I have been unsuccessful getting this back. Avoid this company
- Location
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- Location
- Leigh Lancashire
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
-
Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
-
Have been left with no broadband for 2 weeks . They are supposed to be sending out a new router but every time I phone about it I get fobbed off with more lies .
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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thought that Sky are bad, but this guys are the worst ever! Two months ongoing problems with broadband and phone line and they found every excuse in the book to say it is not their fault. The most ridiculous of which was to explain how old system the WiFi is and how it can be affected by anything and prevent it to work properly. Grow up idiots, if that was true 99% of the world will not use WiFi for their wireless connection! Never ever buy phone or broadband service from this people!!!!!
- Location
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- Location
- NEWCASTLE UPON TYNE
- Reviewing
- Origin
- Date
- 2018-02-17
- Comments
-
I have been using different internet companies for almost 2 decades this is by quite a long long mile the worse one so far that includes the likes of NTL if people remember that far back before they were taken over by Virgin.
What are the problems:
1) The router they sent to you is pretty unreliable and of poor quality
2) The internet has gone down over a dozen times in the past year I have been with them on one occasion it was over 48 hours. Having to spend hours on the phone with technical support. I concur with some of the other reviews it is not unusual to be on hold for 45 minutes at least before you get through.
3) When you do get through, this is the only internet company I as a customer expect to make various technical repair to my own system with their instructions over the phone.
4) Wrote email and a letter to the CEO complaining about the unreliable service, they didn't even bother to reply
They might be cheaper than others but really you might as well just pay a few more quid a month to get a proper service.
- Location
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- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-08-03
- Comments
-
After 7 phone calls I'm still not connected. Told I would have a router sent to me three times and still no sign of it. They said they reconfigured my router and they haven't. Waste of time and money switching. Now on hold to cancel. Do not bother with this company.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
I never normally take the time to write reviews unless I have received exceptional service or an extremely poor service.
Previously, I was with Sky but because our contract expired I decided to shop around for something cheaper. Origin Broadband came up in many broadband comparison websites and I decided to give them a go - what a mistake!
Placed an order with them on 30 December 2016 and was given an activation date of 17 January 2017. On 16 January 2017, I still had not received a router so I gave them a call. I was on hold for 78 minutes when somebody finally answered. I was assured that my router had been posted today and would reach me tomorrow (in time for my activation date).
Still no router - I made constant calls to chase it. I was on hold for extremely long periods of time (90 minutes +) on some occasions. Finally, a router arrived on 02 February 2017 - they should never have bothered. I've had constant problems - the Internet keeps dropping and only works for a maximum of 30 minutes in any one day! Extremely poor.
Tried to contact Technical Support on a number of occasions (again, being on hold for long periods of time) - to cut a long story short, they did all the tests and I am now on router number 4 - still no service! I became extremely fed up so I asked to cancel - only to be told that this wasn't possible as I am in contract.
I wrote a complaint using their online web form and was told today that I can come out of contract 'fee-free'.
The reason I gave 'Customer service' two stars is because when you do manage to speak to someone, you can tell that they are trying to help. A lot of the people are new - for example, a call I made yesterday to chase my complaint lasted 36 minutes simply because the lady was new to the role and didn't have a clue what to do.
My advice is stay away - they are cheap for a reason. Because I had no Internet connection, I had to go out and buy myself a USB dongle with a mobile provider whilst I was liaising with them on cancelling.
Avoid at all costs.
Btw, if you haven't already figured it out, this review was posted because I received an extremely poor service...
- Location
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2018-07-06
- Comments
-
Absolutely appalling service been nearly 3 weeks without internet .five phone calls have been made and been told the same thing over and over again do they even have engineers I'm starting to think NOT!! I have now cancelled my direct debit and will NOT be paying this company anymore of my money. Disgusting the company needs shutting down what a load of ****!!!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
-
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
- Location
-
- Location
- Swindon
- Reviewing
- Origin
- Date
- 2017-08-31
- Location
-
- Location
- Woodbridge
- Reviewing
- Origin
- Date
- 2017-04-20
- Comments
-
I was with Origin for just one year. The broadband service was mediocre but the real problems began after I moved my service to another provider. They continued to send bills and insisted I was still their customer. This didn't worry me too much since I had already cancelled the direct debit at my bank. But then ORIGIN illegally reinstated the direct debit and basically stole £27 from my account.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2019-09-06
- Comments
-
I've been with this company for two years and have been very disappointed with their services.
Modem keeps cutting off two to three times a day.
I gave them 30 days notice that I didn't want their services any more, and that I didn't want them to take the up front fee for another year that they were requesting.
I was assured that this wouldn't happen.
To my surprise they cut me off after 10 days! I called them about it and was told it was an error on their behalf and that it would take 14 days to re connect and that I needed to renew my contract with them!!
In addition to this, they had the audacity to go ahead and take the renewal fee for £193.23 from my bank account twice!
I had to call my bank to get the money refunded.
I have requested that they release my phone number for the new supplier who will request my phone number. The new supplier can't start their services for another 20 days.
I've been left with no phone or internet, that I had paid for up front thanks to them. I'm sure they did this on purpose for leaving them. I've read other similar posts by others.
I have made a formal complaint to them. I was told someone was going to contact me to try and resolve the issue. Still waiting after five days!
- Location
-
- Location
- Southend-on-Sea
- Reviewing
- Origin
- Date
- 2023-10-06
- Comments
-
They are an absolute rubbish broadband service. They never contact you back when they say they will contact you back. They still have not cut my telephone line off. That's meant to be cut off. Please do not use this company as they are absolute rubbish.
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2018-12-26
- Comments
-
Want give me my money back even thought I cancelled one day after signing up. Do not use this company. Decided to cancel due to press coverage of them being in trouble (financially) - no refusing to give me my sign up deposit back. Seriously do not consider these.
- Location
-
- Location
- South London
- Reviewing
- Origin
- Date
- 2018-07-28
- Comments
-
Top 5 reasons Origin are pure garbage:
1. Connection is beyond unreliable.
Netflix constantly buffering, lagging online gaming, can't load simple gifs sometimes when 4G can easily.
It's unreliable and not simply bad because sometimes it works as expected which is great but rare.
2. Pricier than competitors.
They use same lines as all of the other 80 down 20 up top package providers yet they are more expensive with worse everything.
3. Awful router given.
Not even dual band like every other provider gives, has a horrible complicated UI and poor performance. Plus they have you return the bloody thing when you cancel internet service with them or incur a charge. Again no other provider I've had asks for router back.
4. Long call wait times.
Meanwhile you listen to the same annoying Pharrell song played over tinny phone lines for 15 mins.
5. Clueless technical support.
Came up with a ridiculous reason as to why internet was being slow "too many devices". It handles less devices fine sometimes so clearly not the reason. Also it's 2018 and I pay for your top package. Provide a better router and give some actual helpful troubleshooting advice instead of lame excuses.
To summarise, don't go with Origin or you will regret it; pay up and switch to Zen Internet or save some money and you will probably get better with Plus Net, talktalk etc.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2019-01-20
- Comments
-
Update: switched to Zen internet and all my internet problems are solved, even ones I didn't realised were caused by Origin e.g. LG TV would sometimes not connect automatically to internet which I thought was it being slow or malfunctioning. Nope, it was Origin and their terrible router.
Complete ripoff, way more expensive than other providers yet worse in every way. Screw this company they are useless.
The connection is absolute garbage: drops out or becomes unusable multiple times per week. I can see this is the same others are getting as review sites have been flooded with similar 1* reviews recently i.e. nothing to do with my setup, just this terrible company again.
My devices are feet away from the router yet once a fortnight do I get zero lag or delays. The rest of the time it ranges from annoying to unusable.
The router is complete rubbish too - complicated to setup, UI is almost unusable because it is some terrible ASUS one and it doesn't even have 5G. I'm paying £38 a month, way more than I would for same speeds with other providers, yet they can't even give a solid 5G router.
I went with Origin for the 24/7 UK based support and here is my summary of that:
- nice but moronic staff that have zero knowledge on anything.
- technical support are clueless morons
- hold times are always very long
- no one ever answers the live chat, you send your message and it says someone is there but no one replies.
- terrible tinny hold music played on repeat whilst on hold.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.