1,017 Customer Reviews over 26 pages
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- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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Very little issues with Origin but when I did they were quickly resolved with a prompt and efficient English speaking customer service. I would recommend this provider to anyone.
- Location
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- Location
- Hythe, Southampton
- Reviewing
- Origin
- Date
- 2019-01-05
- Comments
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Worst customer service known to man, if you like to listen to 3 different songs for multiple hours while trying to contact your Internet provider then this is the site for you! And if you like paying for a service your not provided then also this is a site for you, but if your one of them really lucky people (the type that wins the lotto multiple times) then you will eventually have someone answer the phone, but they will just fob you off with what you want to hear "so you go away" and then never answer the phone again. But on the plus side you will have the option to switch provider, just as soon as your contract runs out, Advised.
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2023-10-11
- Comments
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Don't use. Refused to re-connect a landline unless internet was added.Oh and you will be speaking to South Africa. Dreadful
- Location
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- Location
- Pontefract
- Reviewing
- Origin
- Date
- 2021-06-14
- Comments
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I was told my broadband was £17.99 suddenly it's gone up to £22.99 im a widowed pensioner.. they have threatened to charge me £365 to £450 if l leave they seem to be desparately hanging on to remaining customers I've found another supplier with fibre broadband for £17.99 money is tight as it is l wouldn't recommend
- Location
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- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2020-01-13
- Comments
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Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
- Location
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- Location
- Ilford
- Reviewing
- Origin
- Date
- 2020-11-04
- Comments
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They asked to be not worried about my previous suppliers and promised to repay me 130 pounds which my previous suppliers charged me for the final bill. In the end they totally changed their statement and offered me 20 pounds. If you don't want to be scammed please stay away from them as in the end you have to go to the court like me to sue them
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-10
- Comments
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The worst service provider I have ever experienced. They should be banned selling services like this. Thank god my one year is over as I paid full year in advance. From day 1 problem, slow connect, crackly phone line, broadband disconnection.
If you want to speak to someone about it, you can forget it, wait for 2 hours on the phone, yet your problem will not be resolved. Email them and you wait months just to get a reply.
Stay away from this company at all cost. I had to use the ombudsman and they always find them as useless, in responsive.
Move to another provider who will pay your exit fees if you are paying monthly.
- Location
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- Location
- Stoke
- Reviewing
- Origin
- Date
- 2017-03-10
- Comments
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Worst service and experience ever, do not use ORIGIN BROADBAND, you get the service disconnected every hour, the customer service is even worst that i never experience anything like that before, the charge me double bill twice if you phone them you have to wait more then one hour every single time to speak to any clown who don't know a damn about the problem and make false promises i think someone is running this service from home what a nutss and complete RUBISHHHHHHH OMG comp0letlu RIPP OIFF and waste of time already reported them to FCA and starting legal action against them. stay away people pay £2 extra to sky or bt atleast they listen to your problem and answer your phone.
- Location
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- Location
- South East
- Reviewing
- Origin
- Date
- 2017-10-01
- Comments
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I really can't emphasis enough how awful Orign's service has been. It's increasingly inconsistent, dropping to below 300kb for days at a time (advertised as up to 17mb) and even just not working on and off over the course for several months.
They also claim 24 hour support, but my average wait time would be well over an hour every time (of which there were a lot).
For some reason, theybalso couldn't sort out the billing, which I had to call them about three times - can setting up a direct debut really be that hard?!
Avoid like the plague.
- Location
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- Location
- york
- Reviewing
- Origin
- Date
- 2017-03-23
- Comments
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Terrible service. Broadband very slow when it works, often doesn't work and hours wasted on phone waiting for customer service to answer.
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Moved to these idiots as theyre new and a cheap deal, cancelled within the first 14 days, still trying to get my money back, can't ever get thru to them - on the phone/ on facebk msg/on twitter - nothing. There is NO email address for them or online chat - joke, don't go near.
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-11-11
- Comments
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Absolutely shocking business practices. Scamming people by providing a shockingly poor quality service for huge costs. I’m surprised they are still about. Scammed me out of money by not providing a service that was fit for purpose. Receiving a laughable 4bpm and told this is all I could get and they wouldn’t even try to improve it. Also when asked if I could cancel they said yes but 28 days and payment in full. Haha for something that’s not fit for purpose, I don’t think so. Reported to trading standards.
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2021-08-22
- Comments
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Temperamental and unwatchablely slow of streaming in the evening
- Location
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- Location
- Nottinghamshire
- Reviewing
- Origin
- Date
- 2019-02-01
- Comments
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The broadband is completely unreliable.
It drops out at least 20 times a day. Customer service personnel say they don’t take responsibility for the WiFi reliability or speed, even though I’m sat 2 feet away from the router.
Absolutely rubbish all the way through.
- Location
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- Location
- Norwich
- Reviewing
- Origin
- Date
- 2017-05-11
- Comments
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What a complete shambles from start to finish, After making an initial payment was given set-up / switch over/router delivery dates which came and went with no other correspondence.
Decided that I should cancel as Origin Broadband could probably not deliver what they are advertising. I cancelled the account, which did not generate a refund for which I have now had to chase 3 times by phone with a total call time running past the hour mark. Its been nearly 2 months since I cancelled! The operative was quite helpful but when he asked me why I cancelled before the set-up and I told him what had happened he was apologetic but then told me about the 50% of negative reviews that I would read about any IP provider!! I asked him what that had to do with my "relationship" with Origin Broadband and pointed out that this focus on other companies problems (largely irrelevant to me) was probably why they could not and cannot get their own house in order.
A company destined for bankruptcy, Prince Voltan adverts or not!
AVOID AT ALL COSTS
- Location
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- Location
- Hertford
- Reviewing
- Origin
- Date
- 2018-08-23
- Comments
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Worst service I’ve ever had, I’m literally the most laid back person but I’ve had to wait 45 days since the original live date was set and still no service, every time I ring up they tell me to do the configuration crap which I’ve done so many times exactly the same thing and obviously same result, any other provider sends someone straight out of problem, still awaiting news on engineer but nothing whilst I’m still paying and being told by there social media team to check this and check that which has been done so many times, I’ve barony so much on mobile data, absolute rip off and should be on watchdogs for scamming people
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2018-01-27
- Comments
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God Awful.
The only thing worse than the reliability of the connection and the speed of the internet is the customer service.
Everybody expects companies like this to be a little terrible over the phone but ORIGIN take the wet.
They also TAKE money out of your account without authorisation or for no reason.
They also set up direct debits without authorisation.
The only positive is the funky pre-recorded phone voice and the hold music. Which is a good job because you will be hearing it a lot.
- Location
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- Location
- Telford
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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I am STILL waiting for someone to contact me with an Openreach appointment for someone to install my new line. Customer service is non-existent. Hold time is ridiculous (over an hour) they do not respond to any Emails, tweets or complains at all. Taken £17.99 of my money and still providing nothing for me almost a month later. Stay well clear of this company, they're taking money and providing no service whatsoever. Will be reporting to Ofcom
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2017-06-14
- Comments
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Absolutely terrible - would give 0 stars if I could. Broadband simply doesn't work! Hours wasted on phone trying to get it sorted. No replies to e-mails. Regret ever signing up and have now got in another provider - happier to write off the payments to this lot than continuing to put up with they're incompetence. Please don't be drawn in by the low prices.
- Location
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- Location
- Hinckley
- Reviewing
- Origin
- Date
- 2018-11-03
- Comments
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Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad
- Location
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- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2018-05-28
- Comments
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Giving this bunch of idiots 1 star is far to generous as there is no provision for zero. The speed with fibre is around 4.1 mbps. They have had to replace the router and it is the same. Open reach have been out and have splinters in their fingers after scratching their heads. The customer service is non existent the technical team are useless and to cap it all the billing dept cannot add up a simple sum and get it right. Half a chance and they will rob you blind. They have won awards according to their e mails. I guess this was the wooden spoon award from Talk Talk. Do yourself a favour do not go with these jokers.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2016-12-17
- Comments
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Origin offer an excellent service. I have been with them for over 18 months. Never had any problems service wise and when something went wrong they were very efficient and kept me informed. Speed is only an issue I think due to issues outside their remit.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
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Worst ISP I have ever experienced. Currently getting 0.01mbs whilst on hold for an hour to their support for the 5th time. Lots of disconnects to the internet. AVOID
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-09-14
- Comments
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Worst comany in the world. 0.01 mb broadband speeds. Don't go with them. Takes hours to get through to support.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2023-10-19
- Comments
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Update on my review on 1/10/2023
After hours and hours on hold and hours and hours talking to agents in South Africa , the agent said she would cancel my direct debit so Origin could not take the £201.51 from my bank account , on 11/10 /2023 , as I had received little to no service and shouldn’t have to pay an exit fee.
Today when visiting my bank I was informed that my direct debit had been cancelled by the agent, but Origin had still collected the fee by setting up another direct debit, without my permission, under the name “Origin Communications”. Is this legal?
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2023-10-01
- Comments
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Took out an energy , telephone and broadband package with SSE. They passed me to OVO. OVO then passed my telephone and broadband package to Origin. I received a letter saying my contract was up for renewal. I chose the middle option 2 , unlimited fibre plus. I was then informed that they didn’t have fibre in my area and my only option was unlimited broadband. The headache began. Wi-Fi practically non existent. Couldn’t use iPad ,Netflix or load and run any iPlayer.
Hours and hours of waiting on the phone. The agents I spoke to were very pleasant, no complaints there. One was based in England ,the others I spoke to, were in South Africa. In the end I had engineers from Openreach spend whole days testing my telephone points ( 3 whole days over a period 4 weeks) . The last 2 engineers advised that I needed fibre broadband to receive any signal and because this company didn’t have fibre in our area I needed to change my provider.
I then again phoned Origin and told them I would be leaving. Again I was hours and hours on the phone. Latterly I was told there would be an exit charge. I remonstrated that as they had not provided me with the service I was paying for,I was refusing to pay an exit charge. The agent then contacted her manager and came back and reported that they would waive the exit fee. I have now received a final invoice from Origin for £201.51 , of which £197.73 is an early termination fee.
I shall be making a complaint to the company and if they do not resolve this matter I shall be contacting the ombudsman services to resolve this matter. I have also been paying fees monthly for entertainment channels I cannot use , thanks to their poor investment in Wifi technology . Why are they allowed to charge fees for contracts they cannot deliver ?
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-23
- Comments
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Really not happy with the service provided by Origin. Everything was slow and unreliable from the start, it took over a month from first contact to getting an internet connection. Despite being quoted 10-14 days, after 15 days there was no information at all so I had to contact them only to find out essentially nothing had been achieved during that time.
Then even after the internet had been connected, we experienced low line speeds and frequent drop outs, in addition to the fact the router they sent was extremely unreliable on WiFi (wired ethernet worked better). I called up several times about the low sync speeds and there was some progress but we never really improved much towards what they said our line was capable of.
I don't know how many hours of my life I have spent in a queue for customer service with Origin, but I think I have lost a significant chunk of my year trying to obtain a decent connection.
I would not recommend Origin, the cheap price is definitely not worth it. Spend a little more to get reliable internet and customer service.
- Location
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- Location
- West Sussex
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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I have been with Origin since October 2019. Overall the service has been patchy at best, with unreliable speeds and dropped connections periodically, but I can live with that.
Two weeks ago I tried to log onto my work server and the connection was refused, after some investigation it turns out that Origin had started giving me an IP address in Moscow. My work server, online bank, Sky TV and a number of other internet uses do not like Russian IPs so I called Origin.
2 hours on hold, to be told that they were aware of the problem, they didn't know what had caused it and there was no telling when it would be fixed. Had I tried resetting my router? I did this, no change.
I called again 3 days later (90 minutes on hold) to explain that I still had no usable internet connection, and was told that technical support would help me, so I was transferred (45 more minutes) and was told to run a test to check my IP, I did, and it was in Russia, they noted this and explained same as above.
I called again the following day and logged a complaint. This was after a further hour on hold. No further developments, or offers of help.
I called again 2 days later, as I was having to take each day off work as holiday as I could not work from home. 105 minutes on hold in total to be told the same as above, and when I asked about my complaint I was told that they do not respond to complaints until 3-5 working days had passed. This was the 18th August.
Called again on 20th August, since 5 working days had now passed, and after 45 minutes on hold I was told that I had not made a complaint, but that they would record one now and I could expect a reply after 5-7 working days. I explained the situation to date and he informed me that he had sent an email to the complaints team and they would get back to me the next day. They did not.
2 days later (22nd August) I called again and after a considerable wait asked to be put through to the complaints team. I was told this was not possible since I had only complained 2 days previously. I still have a Russian IP and no one can tell me why, or if any of my data is safe.
I call again on 24th August, still no word from Origin and I am still not allowed to talk to the complaints department. Another hour if my life gone.
25th August, ask for the complaints team after a 25 minute wait (my best yet) operator says sure, no problem, and after a further hour on hold, I am though to the .... customer service department sadly. I am now told that he can transfer me to another team who will transfer me to the complaints department, but that they are busy so I might have to hold (!). I wait 96 more minutes and speak to the pre complaints team. They inform me that they can fix the problem by issuing me a static IP address, free of charge and that would fix the problem. I inform them that the problem fixed itself that morning, but that I cannot believe no-one had suggested this in all the telephone calls I had made previously.
I now want to leave Origin, since they have breached our contract (and carried on charging me, and I have carried on paying) so I explain this, I am told that I cannot, as there would be a £140 disconnection charge. I explain that they have breached the contract already. They see it differently and I ask to speak to a complaints manager.
A complaints manager calls me back at 1805 hours on 25th August (15 days after notifying them of the issue, and 7 hours after it fixed itself) After some discussion he informs me that they have not breached the contract as nowhere in the terms and conditions does it say that an IP address will be issued from the UK at all times (!) He is prepared to only charge me £90 to terminate my contract and go to another company.
This is the only offer of resolution from Origin at any stage of this process. Only charging me £90!
I would avoid this company at all costs, their patchy service is bearable, their Russian IP provision is a joke and they don't know what caused it (but assure me my data is safe somehow) and their customer serivce is at best laughable, once you get through to them.
If you do join them, be prepared to like their hold music (which speeds up and slows down a little just to annoy you further during your long waits.)
- Location
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- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-03-04
- Comments
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I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections
- Location
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- Location
- wirral
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I put stars because i had to ! should have been zeros ! yet another company after profits and stuff the customers ! i've had problems with the service and complete lack of interest from origin from december 2016 ! had better speeds from old fashioned dial-up speeds ! Abysmal customer service , internet speed , no reliability , no interest from origin , yet they never forgot to take money from my account each month ! ? Stay away !
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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Absolutely ******* awful.
Charged me for a contract despite emigrating to a different country.
Threatened me with legal action at the end of the contract despite paying contract entirety.
Then said I could have a 3 month refund on my contract for the inconvenience.
Never received it.
That pretty much sums up Origin in a nutshell.
****, slow and sinister.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2018-10-19
- Comments
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You know a service is bad when you consider that buying out the remainder of your contract (approximately £600 and 1 year remaining) is actually much cheaper than the amount of money the poor service is costing you per month is lost earnings.
I contact Origin every 2-3 weeks with a complaint and the same story "A member of our team will contact you at this particular time etc etc" is said, but never happens.
Technically, this is actually fraud. The excuse of "The Service is provided by BT Open reach" is used, however I never had this issue while actually with them or indeed virgin when I was with those previously...So in affect, Origin are not providing a service but are charging a premium for it.
No doubt, one of their social media executives (yeah seriously, that is a real job) will contact me and try to offer a solution as before. But in reality, nothing will be resolved.
I'm not interested in perception, image or cost. I'm just interested in a product/service that ******* works...Sadly, this service does neither.
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-07-28
- Comments
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Internet always playing up have to switch my box on and of constantly paying £25 and it hardly ever works called them and they said there would be a call out charge not my fault there internet is terrible changing company had enough of a bad service
- Location
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- Location
- South London
- Reviewing
- Origin
- Date
- 2018-07-14
- Comments
-
Worst ISP and customer experience I had in 20 years
I have been an Origin customer from April to August 2017 (South london area).
Since I subscribed I faced nothing but problems and bad services.
- Internet disruptions from poor speed to service completely unavailable
- I have been charged fees weren't due twice (for maintenance never received)
- when called to ask for an explanation after hours and hours queuing at the phone my request was bounced back and forth between billing and sales with absolutely no resolution.
- Customer support even hung up the call on me brutally once
- Considering the bad service experienced nothing has been done to mitigate, of course I was charged full fee to end the contract before the 12 months
Switched to Plusnet in August 2017 and luckily now all this nightmare is just a far away memory.
Do yourself a favor avoid this company at all cost. Completely waste of time and money.
- Location
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- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2019-05-21
- Comments
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I am submitting reviews to warn people off this company due to appalling level of service. Don't let the cheap price fool you if you have a problem your stuck with it as its virtually impossible to get through to technical support. I have had my land line broken for 4 days now and tried every day multiple times upto 20 minutes on my mobile just waiting in a queue with no idea where I am in the queue. No announcements just a continual loop of music. The customer service and sales pick up straight away as us us but cannot even pass details of your problem to tech team they just put you back in the never ending queue. Steer clear its not worth it
- Location
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- Location
- Sunbury-on-Thames
- Reviewing
- Origin
- Date
- 2017-10-21
- Comments
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I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Origin
- Date
- 2017-02-04
- Comments
-
Although the basic service is fine, they have no customer service whatsoever, not even bothering to reply to online chats or email, let alone answering the phone.
AVOID
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-04-01
- Comments
-
What a mistake signing up a deal with this company. It's the worst broadband I ever had even dial up was better than this. Broadband speed up to 0mb per second because it usually cuts out especially at weekends. Nearly impossible to get through to the customer service
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-18
- Comments
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I moved to Origin Broadband as it was cheaper than Sky, now i know why. The only way you can interact with them is over the phone, there is no email support and no web ticketing facility, the phone support lines have very very very long wait times. I've never actually been able to get through. I contacted them on Twitter and they send me a direct message saying they would arrange for someone to call me ASAP. I've been waiting over week so far with no phone call
The speed compared to Sky is terrible, lots of buffering and visibly slow pages load times.
If I could give them zero stars I would have.
- Location
-
- Location
- Middlesex
- Reviewing
- Origin
- Date
- 2017-08-29
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.