1,017 Customer Reviews over 26 pages
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- Location
- Accrington, Lancs
- Reviewing
- Origin
- Date
- 2017-07-02
- Comments
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Origin Broadband is not fit for purpose. It's the worst'service' I have ever encountered. I've soldiered on for 6 months, much to the amusement of my sons, who can't believe I stayed loyal for more than a week. Dire internet speeds, losing the internet several times a day, customer service that isn't a service... It's simply appalling. I can't believe they haven't been shut down. Avoid even if they stop charging, it's that bad...
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-10-29
- Comments
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Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
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What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
- Location
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- Location
- Accrington, Lancs
- Reviewing
- Origin
- Date
- 2017-09-01
- Comments
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I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose.
- Location
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- Location
- Sandwell
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Best thing i did coming to Orgin. So better than EE great service. And broadband is good.
- Location
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- Location
- Bo'ness (Scotland)
- Reviewing
- Origin
- Date
- 2020-03-07
- Comments
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Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-09-25
- Comments
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There is a social media page dedicated to the poor customer service of this ridiculous company.
I honestly don't know how they get away with changing things/ making things up as they go along.
They don't even tell you that you need to return the router.
They they throw more obstacles in the way to stop you ever getting your refund.
SERIOUSLY AVOID, HUGE HEADACHE.
- Location
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- Location
- Anglesey
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
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The service seems inversely proportional to the price you paid for the modem/router..I suggest you keep the power pack and chuck the rest. Think about this before abusing origin!
- Location
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- Location
- havering
- Reviewing
- Origin
- Date
- 2021-06-17
- Comments
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Been overcharging me for months which was credited to my account, later that same day tried to take money out of my account. So MORE bank charges.. and today they cut me off! So I'm unable to do any coursework for the next 24 hours through their error. Honestly the worst broadband!
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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Terrible to get hold of. Despite cancelling our service earlier this year they still took a payment from our Scout Group account. Repeated attempts to contact by phone and email with no replies. Then they email us to say payment failed for this month!!
- Location
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- Location
- Salford
- Reviewing
- Origin
- Date
- 2017-02-23
- Comments
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Do not go with this company!,as soon as you sign up they take money out off you account.then I didn't hear from them just 1 email saying I'm in the system a week later I phoned them which took 1hour waiting on the phone then they said it would take another week for the router to be sent...week later no router! So I cancelled it ( anther hour on the phone) 4 weeks later still waiting for my payment they took out and when you phone them they send you to speak to someone else that doesn't answer the phone after an hour so you end up putting the phone down....
- Location
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- Location
- Bredbury
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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If I could give NO STARS i would...i have signed with them on the 15th of March 2017..I regret it ! I have been on the phone forever and no one answers. Ashleigh Donkin who said she will call back the day after, never heard from her again. Sent so many emails no one bothers to do anything...12 days passed and no router, no internet...This company is FRAUD...Take the money and never do anything...I wish i did nto sign with them...trying to call now again to ask for a refund..they do it on purpose as they know you have 14 days to cancel if you are not satisfied, but after so many complaints ands written requests, the contract can be void as they are in beach of the Customer Consumer Act. Awful people... please DO NOT SIGN ANYTHINGWITH THEM
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-02-01
- Comments
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Apart from interactions with a few brilliant technicians, my experience of Origin has been woeful. My main issue is the unacceptably long waits on hold- sometimes up to 2 hours. Slow response times to emails. It has taken 2 months to solve a line disconnection problem. I will not be using Origin again.
- Location
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- Location
- Smethwick
- Reviewing
- Origin
- Date
- 2018-09-13
- Comments
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Changed over to another provider was told origin will disconnect on 17 but disconnected on 13 very bad service not happy
- Location
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- Location
- Cwmbran
- Reviewing
- Origin
- Date
- 2023-12-19
- Comments
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Old SSE customer, moved over to these. Slow intermittent broadband that rarely worked. Phoneline didnt work either. Cancelled service, told it'll be cancelled in 28 days. Had 2 direct debit taken since as 'final bill'. No call back, email unanswered. Avoid at all costs.
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-06-07
- Comments
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Appalling service from start to finish. Poor internet signal, terrible customer service, incorrect billing and now they want £40 for a router that didn't work, having failed to provide details of how to return it. AVOID.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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I should have trusted these reviews before ordering Origin. I just moved house and went for the cheapest option, as a more expensive provider was not completely satisfactory in a previous flat either. I ordered the fibre package and did not hear from Origin until I called them myself after 8 days of waiting. They had promised to call me and give me an installation date within 4 days from my order. I was on hold for 26 minutes until being told by the lady that Origin does not actually provide the speed I ordered to my flat, but their website does not provide for customers to check that prior to their order. They wanted to sell me a lower speed package, which I declined. On the plus side, the call to customer service was free and I was refunded what I had already paid, but I think it's awful that no one called me up to tell me that what I ordered is not actually available.
- Location
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- Location
- Ilkeston
- Reviewing
- Origin
- Date
- 2018-07-27
- Comments
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As a young mum and starting off in my own home with my 3 year old son, I wanted a cheap and realible broadband but since having origin installed into my home I’ve had nothing but problems with the internet. Every time my house phone rang the internet would lose connection and I’ve rang the company several times and I cannot fault the customer service as they’ve always been helpful, but I’ve noticed just recently my internet always looses connection before it’s due to be paid and a few days after. My stepdad is also a customer with origin and after speaking to him and addressing my issues to him about the situation with my broadband he has exactly the same problem. I feel like I’m forever restarting it, I know longer use my house phone and still have the same issue. I also went 3 months without internet it still made payments to the company and when I rang up about this they failed to tell me they recalled the first router as there was problems so then I waited another few days to receive the new router and I do believe it’s just as bad as the first one. I am so used to sorting the issue out myself I no longer have to ring the company to talk me through what I need to do to restart my router.
- Location
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- Location
- Mitcham
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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Ordered this broadband on 13th February. Today I write this on 2nd March and still have not been bee provided with an installation date. Have called on x4 occasions, been on hold for 20 minutes each time to just be fobbed off and told they will escalate my complaint...but I never hear anything. Have emailed x5 times and have received x2 responses back days after my original email. Have registered a complaint which has never been acknowledged ad have now requested a refund on x2 occasions because they have taken my money without providing me with a service. Yet to receive my refund or even a apology for the timescales they have not adhered to or their absolutely AWFUL customer service!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-06-27
- Comments
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Absolutely horrific.
Paid upfront with origin BIG MISTAKE wish I had read the reviews first. WiFi never ever works it’s practically none existent. Customer service is absolutely shocking also. Please do not waste your time and money on this company.
- Location
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- Location
- Uxbridge
- Reviewing
- Origin
- Date
- 2018-05-13
- Comments
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Incredibly disappointed with my experience with Origin. I was with them for over a year before cancelling. The speed and reliability was poor, with streaming tv services constantly buffering. At least four times in the year I had to call up to report that the Wi-Fi had gone completely for no reason. When I called to cancel they said that all broadband services to my address would have the same issues, which was not true, I was with Sky for about 6 years with no problems. Then, they didn't bother telling me that as I was cancelling I would need to return the router. This also wasn't mentioned in the cancellation email they sent. When I phoned to query why I was being charged £40 they said it was because I had to return the router. Apparently this is in the terms and conditions, but I pointed out that given the high cost, why would this not be mentioned in the phone call when I cancelled. This is blatantly a scam because they know most people won't read the terms and conditions.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all.
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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I have had 2 experiences with Origin, at our old address had no problems, speed was good, never cut out, never needed to call support.
At the new address was totally different, speeds were awful, connection dropped multiple times a day (1MB-33MB, suppose to get 75MB) Took 4 months, over 10 calls before finally making an official complaint, it was complaints that confirmed there was a fault, not tech support, not 2nd line tech support but complaints, if you can believe that.
Asked them repeatedly for a static IP address, never got one.
There was always a 30 second delay before establishing a connection when trying upload or download files, origin claimed it was my server in germany that was the problem. Spent months trying to improve performance because I thought the problem was my server.
We switched to plusnet 4 days ago, same line, same phone number but now we get 75MB solid DL speed, connection never drops and low and behold, instant connection when uploading and downloading files to my server.
They are the most useless, rubbish ISP I have ever had to deal with and I have dealt with alot of them, I am so glad we switched to someone who can actually fulfill the contract terms, unlike these amateurs.
Do yourself a favour, if you are having problems switch providers, if you are considering switching to origin, don't, you will regret it.
- Location
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- Location
- Thomas
- Reviewing
- Origin
- Date
- 2023-08-01
- Comments
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Worst internet and take money out of bank on different dates before direct debit has been took out! Id definitely look for an alternative internet supplier as this one is awful in both customer service and signal.
- Location
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- Location
- South wales
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!!
- Location
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- Location
- Aldeburgh
- Reviewing
- Origin
- Date
- 2017-05-13
- Comments
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Broadband connection and speed ok, but customer services and billing is shocking. My first bill has been a total shambles. Should have been £17.99, but came in at £35.98 (2months) it was then amaended to £8.00, allow how I have no idea. So the bill shows £8.00 and they take £63.96!! They can not explain this at customer services, and 4 days later the billing department have still not got back to me despite several phone calls. Have even emailed their CEO, Oliver Bryssau, who can't even be bothered to reply or get one of his team to call me back. I can now see why the cheaper broadband option is not always the best!! A new business shouldn't start up until they have everything in place, which clearly they haven't. I will name and shame out of frustration, so come on Tom and Ryan in customer services, where's my call back promised by the pair of you??? I'm still waiting! Stay away from this company in my opinion. I except errors, but not poor after care when the problem is on their side.
- Location
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- Location
- belfast
- Reviewing
- Origin
- Date
- 2017-05-20
- Comments
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complete nightmare bunch of hillbillies broadspeed worst I have had 2 hours each time on the phone and might as well phone the gypsys that do your driveways as they would know more . please void this circus and save yourself money and time would not even give them a star for service rubbish
- Location
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- Location
- March
- Reviewing
- Origin
- Date
- 2017-04-10
- Comments
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Absolutely disgusting on the phone for over an hour each time you call broadband up and down tried to set up a direct debit three times gave up avoid this company like the plague
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2020-10-15
- Comments
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Absolutely horrific customer service, technical support and broadband service. Do not sign up with Origin. I wish I had read the reviews beforehand. Live Chat isn't 'live' chat. You possibly get a response 30 mins - 2 hours later, can't get through on the phone, nobody gets back to you, internet intermittent but apparently 'stabilises' after 10 days of joining (what a joke, I'm 1 month into my 'contract').... oh and by the way, i've not been able to logon to my customer account to view my 'contract' as their system is down...what a joke!!!
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2018-05-13
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-10-01
- Comments
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Having paid for a year's service up front, I have had "bills" for monthly line rental on 6 occasions within a year. Each time, I had to call their helpline (no other contact possibilities given) and wait 20-30 minutes to be told that they'd fix it and it would not happen again. In August, they actually managed to steal £18.095 from me and to date have not paid it back despite me contacting them several times. Actual internet service is fairly fast but had to reboot rooter about once a month when it crashed or the service failed. No outages of more than one hour.
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2023-02-11
- Comments
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Utter rubbish. Slow speeds, drops out completely. They send a new box every two months or an engineer trying to blame the customer for their problems. They charge for this privilege! Never solves the problem. You cannot escape them, they will. It let you break the contract. STAY AWAY.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-11-08
- Comments
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1. 6 weeks for activation
2. Poor customer service
Ordered on 14th October. Told would take 3 weeks to activate and engineer wouldn't need to access property.
Didn't activate on said day. Rang Customer Service next day - on hold for 1 hour, then line cuts off. Finally get through, I am told the date for activation has been pushed back to 21 Nov for "unexpected delays".
6 weeks for activation is unacceptable. Also no prior notification of delay. Customer service that was a nightmare to get hold of and then couldn't provide any information on the cause of the delay.
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2024-01-05
- Comments
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This is on behalf of my 89 year old FIL. They take your money but dont provide the service. What a joke this company is. providing 5mb download, supposed to be 18 minimum,even that is bad service. They say nothing is wong. Taken 2 months forthem to admit something is wrong. Promised an engineer would call. Never showed up.Utter utter joke. And they wont comensate us, release us out of contract. Avoid like the plague is my advice.
- Location
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- Location
- Godalming
- Reviewing
- Origin
- Date
- 2017-07-23
- Comments
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Never actually got any service from OB but did after 3 months get my money back. Complained to Ombudsman and complaint upheld but OB have not complied with the Ombudsman decision.
- Location
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- Location
- GAMLINGAY
- Reviewing
- Origin
- Date
- 2020-03-01
- Comments
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Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2018-11-08
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
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I HAVE NEVER DEALT WITH A COMPANY AS POOR AS THIS BEFORE.4 HOURS TO GET THROUGH BY PHONE. MY INTERNET KEEPS GOING DOWN. I SIGNED A CONTACT FOR 16.99 X 12 MONTHS FIRST PAYMENT WENT OUT ON 15TH JULY BY END OF JULY THEY TRIED TO ACCESS MY ACCOUNT FOR AN ADDITION 40 THIS WAS NOT IN MY CONTACT AFTER TRYING TO DEAL WITH THIS FOR OVER 6 HOURS I GAVE IN RANG MY BANK EXPLAINED THAT IT WAS FRAUD AND MY BANK HAS STOPPED EM ACCESSING MY ACCOUNT.... PLEASE BE AWARE THAT THIS COMPANY WILL ACCESS YOUR ACCOUNT AND TAKE WHAT EVER THERE LIKE PLEASE BE AWARE WHEN SIGNING UP AND GIVING YOUR BANK DETAILS OUT. THIS COMPANY IS PART OWNED BY TALK TALK AND TALK TALK ARE NONE FOR THIS..
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
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Amazing staff but Internet often refuses to stream things.
- Location
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- Location
- Tadcaster
- Reviewing
- Origin
- Date
- 2018-04-22
- Comments
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Quite literally the worst ISP i have ever had to deal with. I purchased 38mb fibre in April 2017. My average download speed for the first 3 months was 3mb. I left complaint after complaint with their support team, which usually took over an hour on hold and being passed between departments. 4 months into my term, my download speed was fixed, and the latency was broken! 180ms to get to google, so VOIP calls / gaming went straight out of the window. It took another 3 months for me to get through to someone who logged a fault with Open Reach. At this point i asked to cancel my contract, and i was told i would have to pay off my entire 18 month contract to do that. I left it until this week, where i asked if i could move my connection to my new house as my rent contract was up, and was told i would have to sign another 18 month contract or pay off my remaining months, with a £30 cancellation charge! Do not deal with this company.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.