1,017 Customer Reviews over 26 pages
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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Waited 2 weeks for technician to come and fit box. Internet stopped working pretty much straight away, 2 weeks later still trying to get it sorted while paying the bill! Phoned Origin 3 times, waiting on the line for answer up to 35 minutes! to be told I need to wait for a technician to be in my area!! Raging, terrible on every level
- Location
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- Location
- Stanton
- Reviewing
- Origin
- Date
- 2020-09-23
- Comments
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Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.
'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.
Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.
- Location
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- Location
- Coventry UK
- Reviewing
- Origin
- Date
- 2020-09-24
- Location
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- Location
- Liverpool 7
- Reviewing
- Origin
- Date
- 2020-02-17
- Comments
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Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
- Location
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- Location
- Sunderland
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
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Saw ORIGIN plugged on Martin Lewis Money Saving Expert site so figured it must have been researched first so in blind faith I took out a contract. BIG MISTAKE. This company should be closed down and featured on RIP OFF BRITAIN for reasons too numerous to mention. Cant wait for the contract to end as no matter how many times you ring customer services they DO NOT carry out their promises to resolve your queries. Come on Ofcom please investigate!!!
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-04-26
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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As bad as we had to switch 8 months before the end of the contract (and pay for it!). Broadband hardly ever above 1Mbps, average (not the longest, I tried maybe 5-6 times) wait on the phone line 45-60min
- Location
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- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2020-10-16
- Comments
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Been with these for a couple of months now and I'm still waiting for the customer portal issue to be resolved How long does it take to sort out a technical issue so I can at least view my account?? Tried the 'live chat' and end up waiting up to 40 minutes to speak to someone even thou they apparently reply in 10 minutes or so? Sort out the portal issue please!
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2020-08-09
- Comments
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DO NOT USE THEM. If you sign with them let's hope you do not need to be moved to a woman's safe house in an area they don't cover. They will still charge you a cancellation fee despite you legally not having to. They have also continued to take unauthorised payments leaving me an my son in a tricky situation by having to pay for 2 broadband services. I am currently waiting to take them to court. DO NOT USE THEM
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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Terrible. Never fulfilled the contract, never did connect me, although had no problem taking my money. Put on hold endlessly.... only one technician at third time I called, with a waiting time of 26 minutes. Fed up trying to get through, no call backs when cut off... this is what happens when one tries to support a new startup instead of big company. I am calling my bank to refund the fees that were taken out if they do not do it... am on hold at the moment so taking the time to do this review. Flipping can't stand One Direction either, have now heard whole album I think!!!
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Customer service is non-existent. We eventually got in touch via phone and Twitter! They said they would refund us and instead took another payment having set up another Direct Debit using a different reference!! Fuming!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.
- Location
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- Location
- gravesend
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke..
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-07
- Comments
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Terrible service!
I joined Origin Broadband because there were good reviews above the average.
It took them 24 day to connect us during which I had to stay at home 2 times assist Origin Engineers. This is not acceptable service.
The speed is below the average and extremely unreliable. The router doesn't work anywhere but the room it sits in so if you want to have internet in your kitchen won't work.
The worse yet is the router restarts every now and then which require full reconfiguration which is about 25min every time you switch off the router or there is electricity cut or the router restart's itself.
I am seriously thinking of loosing the money until the rest of my contract and going to a different provider.
- Location
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- Location
- Cardiff
- Reviewing
- Origin
- Date
- 2023-11-02
- Location
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- Location
- Wednesbury
- Reviewing
- Origin
- Date
- 2018-01-26
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-09-21
- Comments
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Avoid avoid avoid!!! Was with them 12 months and had working internet for 2. 3 engineers out all finding faults on the line yet still charged. Avoid avoid avoid!!!!!!
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2018-03-26
- Comments
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The Broadband speed is very poor. I don't believe it is even accurate to class it as broadband, despite what their staff tell me.
Download is barely 2Mbps. The Upload is barely 0.5Mb. Buffering is the norm when attempting to stream HD or higher via a TV or via a Laptop. If you upload videos then it can take literally days, depending on the file size. Painfully slow. So slow that I use my Phone as a hotspot as it is 5x faster. Like many here, my connection also drops from time to time or becomes unavailable for a period.
The customer service is terrible. At least in terms of response rates and waiting times. It's normal to wait 30 minutes on the phone. Any emails seem to be ignored. Once you actually speak with someone the person is usually fine.
I was charged £100 to change socket. There were 4 in the house and Origins of course had the worse place one. I asked to be placed in the best placed one but they could only put in in the 2nd worst place.
Have tried to boost the speeds but to no avail. Will probably abandon the contract and buy myself out.
Extremely poor. Would not recommend.
- Location
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- Location
- Attleborough
- Reviewing
- Origin
- Date
- 2020-09-04
- Comments
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By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!!
- Location
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- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
- Location
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- Location
- north east Hampshire
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
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The switch was a fiasco. I had my new router but the promised engineer to help set it up did not materialise. Ended up on the phone in tears, because my previous supplier (SKY the B***ARDS!) had cut me off at silly o'clock am). Finally got connected but very stressful. Mostly the connection is ok-ish, with frequent hiccups. I have problems accessing my account, due to Origin giving me a long and complicated login ID of their own which I managed to write down incorrectly when I was told it over the phone. I still, after several months, have never been able to access my bills, and they ignore my emails. Not happy.
- Location
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- Location
- Wells
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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Avoid at all costs, hasn't worked since it was transferred 3 weeks ago, cannot get through on the phone up to 2 hours in a queue, they ignore your emails and do not respond to their facebook pages. Would like to give them zero's. Now in the hands of a third party to get this sorted and changing provider.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2015-11-04
- Comments
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Since the closure of digital region their service has taken a steady downward decline. I have had a fault on my line now for 10 days and they are nowhere near finding and fixing the problem. Their customer service is very poor in many aspects. my advice is stay away.
- Location
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- Location
- DL11
- Reviewing
- Origin
- Date
- 2017-11-27
- Comments
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Very slow (1.9 meg ) with irregular outages. but helpline have responded within seconds and been absolutely wonderful to deal with.
Still no faster though
Tried to sign me up for another year with upfront payment .no chance
- Location
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- Location
- Isle of Skye (West Scotland)
- Reviewing
- Origin
- Date
- 2019-03-15
- Comments
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Was one of the first people to sign up with Origin Broadband here on the island...was with them the best part of 3 years...at the beginning, all problems were dealt with promptly and couldn't fault them...fast forward to now....was supposed to be on 36meg download....for close on 6 months had constant drop to between 1 and 5meg...complained after numerous calls, nothing done...emailed abuse, still nothing done...cancelled direct debit, it worked for about a month then back to the same shenanigans of not even being able to stream bbc i player at peak times...what a joke...Origin even had the cheek to ask me to reinstate payment while they try and sort it out!!!...Hilarious!....have decided tonight to switch to EE fibre in hope of a peaceful life...Avoid Origin Broadband folks, the began a great company but have got lost in the fog of their popularity and would rather bury their heads in the sand than sort out their longest running punters...should be banned by OFCOM with their carry on
- Location
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- Location
- Skelmersdale
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
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Massacre!! I still waiting for my broadband 9 days!! still I do not have it. How long have to wait?? You wrote this will be 4 days!!
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2020-10-27
- Comments
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DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-11-08
- Comments
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Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
- Location
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- Location
- Somerset
- Reviewing
- Origin
- Date
- 2017-05-02
- Comments
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Looking on here I see it's all been said before.4 Months on and my service is dreadfull. Constant dropouts, hours on the phone to the helpdesk, and I do mean hours for every call! Emails never answered and left with Ofcom to try and get some help.
I am another user who can't wait for the contract to end.
I know it's hard to belive but they are as bad as the reviews say.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-11-23
- Comments
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Had Origin for a year and generally found them to be really poor. I’ll preface by saying I’ve been with pretty much every big provider at some point – Sky, TalkTalk, Plusnet, Virgin, Vodafone, and whilst nobody is perfect, you should steer clear of origin.
My personal experience has been unsatisfactory in a number of areas, which has been topped off by their recent awful customer service.
Origin does usually provide a speed around what they state, but unfortunately it is fairly common to find that randomly the internet connection cuts out or drops in speed for no reason. They’re initial setup speed is also very slow – I placed an order in June and didn’t get switched over to them until November. And that’s in London, not a rural place where connection may be tricky
The Router is pretty standard, but its wifi range is not particularly good, the signal is too weak to even constantly watch Standard Definition Netflix on another floor. You can always fix this with boosters, but when you pay £25 for the modem, you feel a bit hard done by.
The worst thing I’ve found is recently, when I tried to call up around July to find out my end of contract date. I was told November, and then when November came around, I used a switching service to get a new provider that had a deal on [Vodafone].
I then got a bill for 5 months internet, for leaving my contract early. Despite phoning the customer service department 4 times, the story I get is always the same. We’ll listen to the call to confirm if you were given the wrong information, and let you know. The next day they say, ‘you signed a contract’ and that I’m liable for monies owed, even though the mistake is on their behalf, and nobody has listened to the phone call to verify this. And so they promise to do the same thing, and the next day it’s the same story. All the while dragging out my potential cancellation date for my new Vodafone contract.
For a company to be so devious in trying to extract money from you which they are not owned, should be criminal. But worst of all, is their unwillingness to even do their jobs, to review their call logs and confirm these errors. It is inherently unfair to give a customer wrong information, and then penalise them based on that information. Simple as that. Any company that carries out such a practice, should is inherently untrustworthy and should be avoided at all costs
To put this in perspective, I’ve also had multiple issues with my new Vodafone connection. But their customer service team and sent me out a new modem ASAP, and have added data to a sim to cover me with 4G during my lost internet time, and the manager has suggested changing the billing date so we don’t end up paying for internet we’ve not been able to use. This is the sign of a conscientious company, which values customers. Problems happen all the time, I accept that. But how a company handles the solution is the real test… and unfortunately Origin Fails miserably
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2018-01-16
- Comments
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Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-09-09
- Comments
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Poor all round. Spent hours on phone on hold. Really slow broadband. I wish I had never heard of this company.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-12-16
- Comments
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Rubbish. Worst provider ever. Super slow speed, rubbish customer service, rubbish router. Everything is bad about this company. Avoid like the plague!
- Location
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- Location
- Sale
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I give 1 start because I can't give 0! Super slow connection! It took 6 MONTHS to have an engineer to fix an issue on the line. Never ending waiting time is you call the customer service that at the end is totally useless as they are not able to give any help. Of course, I recommend not to choose them!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-02-16
- Comments
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Appalling service. Regularly drops out with authentication issues. When it's working, half the speed of previous ISP using the same phone line and same exchange. Greatly regret switching to them just to save a couple of quid.
- Location
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- Location
- Ringwood
- Reviewing
- Origin
- Date
- 2017-10-20
- Comments
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Utter rubbish from the day I signed up. What should have been a 10 day broadband switch ended up being 4 weeks. Ultimately paid a month up front for no service.
Modem didn't arrive for the 1st week.
Since June I've had intermittent connection with speeds of no more than 20mbps rather than the 79 I'm paying for.
Umpteen calls to the tech team have resulted in hours waiting on hold and no contact.
Emails and calls of complaint have been ignored and I've waited 3 days for a BT engineer to check my line. Was told there was no fault found so back to square one!
I've now been sent a replacement router that doesn't work as it's conflicting with the new hardware. Once again I've been on hold for the tech team for over 2 hours......
- Location
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- Location
- Northern Ireland
- Reviewing
- Origin
- Date
- 2017-03-20
- Location
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- Location
- Shrewsbury
- Reviewing
- Origin
- Date
- 2020-03-12
- Comments
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It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-09-16
- Comments
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OMG, since June and now we in September I'm trying to fix my problem and every time when I call I'm receiving different explanations and every time they asking to check line and speed test.
Very bad customer service every time when I ask for manager or supervisor the answer is she or he very busy. Asking to call back, guess what.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.