1,017 Customer Reviews over 26 pages
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- Location
- Stroud
- Reviewing
- Origin
- Date
- 2017-11-19
- Location
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- Location
- wirral
- Reviewing
- Origin
- Date
- 2017-10-06
- Location
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- Location
- Herts
- Reviewing
- Origin
- Date
- 2018-11-12
- Comments
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Terrible patchy service. Line dropped without explanation. Slowest broadband speed we've ever had. Useless router. Friendly customer service let down by a awful product. We've just moved to Talk Talk fibre (with some trepidation given their reputation) but couldn't be happier. Has made me realise how pants the last year with Origin has been.
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- Location
- LONDON
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
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Just transferred to Origin broadband and line rental and getting through to customer service is a very, very long call with a frankly irritating hold messenger. The hold music is OK but as you wait a longtime it is on a loop. The second query was rectified regarding a debit made which should not have been but left feeling mildly aggrieved as on both occasions the situation could have been avoided with better communication from Origin thus negating the need to wait on hold for over 30 minutes.
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- Location
- leominster
- Reviewing
- Origin
- Date
- 2020-11-14
- Comments
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had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Do not use!!! Poor service throughout my experience they took over 6 weeks to install my internet connection. Additionally, now I have internet it drops connection every evening!!!
If you try and call them for anything be aware at least a 20 minute wait and even they they are useless at helping you with anything or tell you the wrong information which has happened to me multiple times.
Although they are cheap I strongly advise everyone to not use them!!!
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- Location
- Tyrone
- Reviewing
- Origin
- Date
- 2020-09-18
- Comments
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I was sold a broadband package, they never installed it, refused to cancel the agreement, and have ignored my letters of complaint. I ended up just cancelling the DD, maybe now theyll get in touch. It turns out Fibre optic isnt even available in my area, and they still sold me the package...
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2018-03-04
- Comments
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The worst broadband provider ive ever used, constant drops, constant incorrect bills and overcharges and hours on the phone to chase refunds. Left them months ago but the recently the DD mysteriously got set back up again and money taken out of my acocount.
Despite constant promises no refund to taking legal action
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- Location
- origin
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
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they will charge you and not honour the contract of unlimited minutes
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- Location
- Northampton
- Reviewing
- Origin
- Date
- 2017-02-09
- Comments
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AWFUL. NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE,EVER. Absolute nightmare to deal with.
I signed up with them and they over charged me. So I tried chatting online but they never answer. Tried phoning, was put on hold for ages. Finally got through, person told me I had UNDER paid so I said I'd decided to cancel as I'd lost confidence in their ability to run a company and I'M STILL WAITING FOR MY REFUND - as they took the money AFTER I'd cancelled. They don't answer emails, they don't answer the online chat and their billing department is only open during working hours. AVOID AT ALL COSTS.
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-10-17
- Comments
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The worst broadband supplier in all my over 15 years of using broadband. They have the worst customer service and technical support I have ever had to endure. I will be moving off their service (and I use that word in the loosest sense) as soon as I possibly can.
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- Location
- CUMBRIA
- Reviewing
- Origin
- Date
- 2017-07-20
- Comments
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Truly appalling, if you don;t want constant stress avoid this company. Very low speeds ie 3.25 and 0.54,so slow cant always do speed test! Customer service, truly appalling, unable to sort out any problem including: seriously incorect billing, slow speeds, incorrect info on online account, if you ever manage to register,& if so you will be disappointed, it is double dutch, IT problems and all they do is send an email to IT/Billing etc to look into problem reorted and months down the line in spite of calling weekly still no answers or reasons for all of these problems which get worse when you contact Origin Customer sreviced
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-10
- Comments
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Been with Origin a couple of years now - it does what is says on the tin. I just rang with a billing query, phone answered very quickly and sorted. A new router was supplied a few months ago - seems more speed stable now. Seeing all these bad reviews, I must be super lucky?
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2021-08-02
- Comments
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Would not recommend this service to anyone. The basic package means your wifi will drop out every week, resulting in hours on the phone to tech people who have to reset the line multiple times. Then at the end, no refund will be given when the package you were promised was not delivered.
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- Location
- Rm15 4er
- Reviewing
- Origin
- Date
- 2020-09-01
- Comments
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Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.
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- Location
- Kemptown, Brighton
- Reviewing
- Origin
- Date
- 2017-08-14
- Comments
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3 calls this morning on hold totalling 2.5 hours. Modem provided not getting wifi anywhere outside of room. No internet at all during bad weather. They are providing some wifi boosters but it took me all morning to get them out of them without being charged.
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- Location
- glasgow
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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very bad customer services, yesterday when i asked them to fix my very poor speed i was waiting 1hr and 30 minutes then after i just had to hang up... my speed its like 1mbps, very very slow.
- Location
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- Location
- burnhill green
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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I have nothing but high praise for Origin
When I have contacted customer services everything is explained very clearly and they take time with you.
Technical services are brilliant also.
It is good to have a company where customers really do come first
- Location
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- Location
- Hove, East Sussex
- Reviewing
- Origin
- Date
- 2017-04-13
- Comments
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I'm on a low income so decided to try out the £10pm deal. Signing up online was simple. I also got text messages telling me when the router would be delivered plus and installation date by email (tech didn't need to come into my house).
Just swapped routers on installation day. Phone line worked fine but I had no internet connection. So called Origin and the customer service girl tried to sort out problem but with no luck. The techs there needed to have a look. I was in a call queue to them but was cut off 2/3 times (I think the techs there were trying to get the call queue down so did this deliberately!I used to work in a call centre). However when I did get through tech sorted out in seconds.
All working fine, its not the fastest but its much the same as Talk Talk my previous supplier. Worth it for the cheaper price, though worried this may increase next year.
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- Location
- Stoke on trent
- Reviewing
- Origin
- Date
- 2017-09-01
- Location
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- Location
- Essex
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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I have been considering changing my broadband supplier and, after reading the seemingly good offer from Origin, I sent them an e-mail detailing exactly what my requirements are and asking I hey could supply me the service that I need. They did not have the courtesy to reply to my e-mail and, after reading other consumer reviews, I would not touch them with a bargepole!
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- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-10
- Comments
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Signed up with origin but then decided to cancel within the 14day cooling off period.
After several emails asking for initial payment refund still no reply.
Customer service line never gets answered.
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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Absolutely the worst customer service I have ever experienced. It would have been funny if they weren't withholding £130 of my money despite not providing me with a service. They blocked my attempts to contact them. Absolute disgrace.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2017-11-07
- Comments
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Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates.
- Location
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- Location
- Woodhall Spa
- Reviewing
- Origin
- Date
- 2017-08-21
- Comments
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I would give no stars if possible, never received such a bad service if you email they ignore you I have spent hours on the telephone trying to get trough. Money taken out of the bank and no service provided, day light robbery.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-06-26
- Comments
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Sitting on hold for the third time in the last month typical wait is about an hour. Again no broadband connection drop out everyday! Speed advertised 16 I'm getting 2.7 if I'm lucky and the keep saying that's as fast as anyone will be able to provide I don't beleave a word of it. Spoke to my neighbors who have no issues with other providers. Signed up for a year in advance and am now on hold to get my money back! Do not use them recommended to me via martins money tips so even more disappointed that they would recommend this company
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Harrow, London
- Reviewing
- Origin
- Date
- 2017-08-13
- Comments
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Absolutely shocking download speeds. Went in with a standard contract that I had running with Fuel Broadband and getting a modest 5 mbs down. These jokers can barely get to 1-2 mbs download. Terrible!
- Location
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- Location
- Darlington Co Durham
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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DO NOT DEAL WITH ORIGIN BROADBAND AT ALL,Try ringing thier customer services now and you will be waiting on hold for at least 45 minutes then you will get someone that will put you through to someone else and you will be on hold for another 45 to 60 minutes wait and after that you will be no better off .TRY IT AND SEE every time it's happened to me so it's the NORM TRY IT NOW And see its freephone so won't cost you .
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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3 days ago i was on plusnet standard ADSL with 22mbps down and 1mbps up.
Origin router arrived half way through the day of activation and took all night to boot up!
After about 5 resets of the router to get it to sync, it finally did and now the speeds are 1mbps down and 0.03mbps up!!! Ping is 600ms. The limited up starves the download so i effectivly have dial up internet. Tech support takes 30 mins to get through if you don't get cut off.
3 days and no internet. This is unacceptable. Going straight back to plusnet.
- Location
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- Location
- Skegness
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Just a waste of time the worst company Iv ever had stay away from this company very poor Internet service
- Location
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- Location
- Mansfield
- Reviewing
- Origin
- Date
- 2018-12-19
- Comments
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Terrible company. Broadband regarding speed and reliability ok, but a complete mess regarding invoicing. I can only repeat what others have already mentioned....AVOID....AVOID....AVOID...at all costs. The market will do the rest.
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-08-10
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
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I foolishly paid for 12months broadband in advance and the service received in the first month has been pathetic. Around 2mb download speed on good days and regularly no broadband at all. Previous provider was Fuelbroadband who supplied a regular 7-8mb download but they were taken over by Post Office and price doubled hence the move to Origin. What a mistake!!!I have telephoned and been on hold for ages. Technical advice and support is useless. So far no response to my emails requesting a refund.
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
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I have only been with origin since 31/07/2020
Should have gone live on the 31/07/2020 at midnight but did not get live until 01/08/2020 and had loads of problems internet on for 10 mins off for hours tried phoning hours on end from Saturday until today 05/08/2020 got cut off at least 3 times after waiting 3 hours tried emailing to reset my pass word nothing in my email boxes masde overall about 40 phone calls to them each one on the phone at least 2 hours stressed out so cancelled my first direct debit and suprise get a email today saying that I need to reinstate my direct debit funny all mails I have requested from them not one but as soon as cancel with bank you get one tried again today for password reset link checked emails nothing again I give up the worse company I have come across in my life loads of con artists but I will take it further sale of goods act / trading standards
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-08-16
- Comments
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Keep stealing mone from me tell me I owe it I r g and guess what I owe nothing I pay by direct debit every ninety keep away from these shysters as sooon as 12 months is over they can get screwed
- Location
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- Location
- Liverpool 7
- Reviewing
- Origin
- Date
- 2020-02-17
- Location
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- Location
- st albans
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Been with them since June 2017, paid upfront for 12 months.
service keeps slowing down regularly or keeps cutting out completely.
C.S is a waste of time, can't even get through at times after holding on for over 45 mins.
twice after complaining i have been told they would phone back but never do.
ADVOID
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2022-02-21
- Comments
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The broadband comes and goes, very unstable but the worst thing is their customer service. I called to make a payment as the online payment method wasn’t working. I was on hold for over 40 minutes, the guy then said he would pass me to someone who could take payment from me. After being on hold for another 25 minutes, I was informed that they did not have the facility to take my payment over the phone. On another occasion I tried to call them and was waiting for an hour an a half with it saying I was second, then first in the queue. At an hour and a half the call ended without me even getting to speak to anyone
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.