1,017 Customer Reviews over 26 pages
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-08-05
- Comments
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STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque...
- Location
-
- Location
- Stevenage
- Reviewing
- Origin
- Date
- 2021-02-08
- Location
-
- Location
- Sandbach
- Reviewing
- Origin
- Date
- 2017-03-17
- Comments
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No idea about the reliability or speed of the broadband connection as I am still waiting to get connected, I was suppose to transfer to them on 1st March 2017 it is now the 17th and so far they have sent out 2 faulty routers and promised a new order for a router had been put through a total of 7 times,if that had been the case I would be up to my armpits in routers, they promise they have put an order through, but when you phone to chase up where the router is, the order has not been processed and they promise to put the order through again, total utter rubbish, you just keep going round in circles with them, the last customer service person I spoke to today told me there was no manager there when I asked to speak to one, and this was at 3 in the afternoon, when I asked her to phone the warehouse and track my order she said they couldn't do that as they had no phone number for it, now I ask you what office runs without a manager and what business can function with no way to contact their warehouse shipping department except through an email. You can judge for yourself whether you think this person was telling the whole truth or not I know what I think. AVOID THIS COMPANY it causes nothing but grief, you have been warned, advance to a contract with this company at your own peril.
- Location
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- Location
- New Milton Hampshire
- Reviewing
- Origin
- Date
- 2019-09-12
- Comments
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I have been with Origin for nearly 3 months and still do not have any wifi service. A phone call takes forever to be answered and then an engineer is promised to be sent to inspect the premises which never happens.
Totally disgusted with Origin and don't recommend them at all - they are a nightmare.
- Location
-
- Location
- Peterborough
- Reviewing
- Origin
- Date
- 2022-10-07
- Comments
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Avoid this company,I used it and newer was happy with speed or quality of Internet.when called them to complain they just told restart router,what I done almost every week.
Than unexpectedly I needed to move house as I was tenant in property and landlord sold house,so not my choice to move,but now in new adress I won't this company to step in my house and would like to cancel contract and they asking me £250 for that what is total madness! I expected maybe up to £60. I called to complain and asked speak with manager as I expected that should be some exception in cases like that..but no customer service at all,they just focus on number to charge you!just focus on contract and this nu.ber is legal stealing in daytime!worst service in the world! The person what spoken with me Sarah Hubery totally not helpful,not kind.Total dissapointment and time waste on phone.I will definitely complain in Ofcom if they will not take that sum down.
Will not recommend this broadband anyone.avoid
- Location
-
- Location
- Porthmadog
- Reviewing
- Origin
- Date
- 2020-07-11
- Comments
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From first day all the time disconnecting, minimum 20 times per day, so it was I have internet paying but can't even use it. So now just gonna finish pay for 4months what's left on my contract and that's it. Why absolutely should someone pay for internet like that.....finally I have new BT internet
- Location
-
- Location
- Warwickshire
- Reviewing
- Origin
- Date
- 2017-02-05
- Comments
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Origin have clearly expanded too fast are unable to provide a basic service. 17 days after switching over I am yet to be connected and so have been without broadband for almost 3 weeks. I have phoned around 12-14 times spending in excess of 10 hours on hold to them. Unfortunalty I paid up front for the year- £172.49 and they refused to let me cancel a week in stating they had '8 weeks' to fix he issue.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2023-09-18
- Comments
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Since SSE sold out to origin my internet is basically non existent.. have now given up and changed provider.. customer service tried to be helpful but broadband not fit for purpose we are lucky if one computer works and that takes minutes to load anything.. sorry but for £33.00 a month for nothing too much to put up with..
- Location
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- Location
- Malvern
- Reviewing
- Origin
- Date
- 2017-10-16
- Location
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- Location
- essex
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
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From the ouset communication extremly poor. Sent date for engineer to come, rang origin told them i cannot make that date, agreed to email me with another date (also took their direct email). heard nothing for over a week. When I emailed them they told me they had changed the date but they had not and was offering date i stated i could not do. i emailed this person back stating that I cannot do and proposed other dates -heard nothing. Engineer still came and i called them. I was told that i would be charged for the engineer to come out. I sent the email trail proving this was not my fault, they told me I had to wait 7 days for a decision to be made. I waited 7 days heard nothing, kept emailing but no one bothered to contact me. I got fed up and went through debitcard disputes and got my money back. Bear in mind I gave them £360 pounds up front for a 24 month contract which they very promptly took from my account - shame they don't treat their customers the same way! I have had my problems with Ips before but even after long waits on the phone, putting up with script talking, I was at least being communicated with and things did eventually get resloved. Origin do not communicate, do not try to reslove things promptly and do not follow up!!!!
- Location
-
- Location
- Sandbach
- Reviewing
- Origin
- Date
- 2017-07-31
- Comments
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Appalling customer service - I moved house and could not get in touch with them for weeks. Phone just rang on and on, emails weren't replied to, and online form submissions ignored.
They only got in touch when I stopped paying and said to cancel the contract (I had to get another provider) I would have to pay the rest of the contract in one go (at much higher rate than what i actually paid each month) plus any discounts I had previously received.
It's a shame, but I guess you get what you pay for.
- Location
-
- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2019-11-28
- Comments
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I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
- Location
-
- Location
- AYRSHIRR
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time !
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-04-01
- Comments
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The worst customer service, the worst bandwidth speed - just the worst supplier I have had to deal with. Do NOT use them for your broadband.
Setting up was painful - I provided all of my banking details online, but they could not take the first payment because they lost my sort code number. I had to highlight this to them as they did not inform me and I only noticed that they did not take my payment out of my bank. For the first month, as I set it up on the 2nd February, I had to pay the full price - not my promised discounted price for the first 12month contract. I admit that this is in the fine print that I should've read, but sue me - I skim-read and prioritised finalising moving house.
I then moved house into a temporary property that already had an internet provider, before the end of contract was due. I called and emailed but did not recieve any response until a few weeks later (after I moved out of my previous property) I cancelled my direct debit as I did not want to be charged unecessarily for broadband that I was not officially using.
The email I recieved from their Debt Recovery Team then highlighted the costs that I still had remaining to pay. During our back on forth via email, they were not forthcoming with details about how to pay these charges or how to return their special router that did not originally arrive for 2weeks. The kicker of paying £5+ for the return of their router further cemented to me that Origin Broadband was the worst mistake in choosing them as my broadband supplier.
- Location
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- Location
- Shipley
- Reviewing
- Origin
- Date
- 2018-04-04
- Comments
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The worst provider I've ever had. Less than half the BB speed of any one else and got worse over the year I've been stuck with them. Also hardly a day has gone by without losing my connection. On top of being very poor value their customer service is terrible. On joining they changed my landline number without telling me, did nothing to correct this, for months the landline didn't work anyway. Really in every way awful.
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2017-06-07
- Comments
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Awful, internet speed isn't there, constantly getting disconnected I wish I never switched from BR this is shocking.
- Location
-
- Location
- Retford
- Reviewing
- Origin
- Date
- 2018-02-27
- Comments
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Rubbish speed, not reliable, customer service parthetic,ashamed it's a local firm. So bad after 7 months with no inprovement moved to another provider. BUT was forced to pay for 12 months and a cancellation fee of £40. Day light robbery. Wouldn't surprise me if it went OUT of business due to terrible speed, reliability and customer service. DONT RECOMMEND AT ALL SHOULD COME WITH A HEALTH WARNING.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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They’ve changed me twice,plus £22.99 for which I haven’t a clue,I’ve given them the evidence in black &white
I’m starting to lose the will to live
Numerous phone calls and live chat
Apart from that speed is good
- Location
-
- Location
- N. Ireland
- Reviewing
- Origin
- Date
- 2018-12-31
- Comments
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Ratings should have -5 stars the only good thing I can say about this service is they don't have that terrible noise we older folk can remember from dial up. Do not I repeat DO NOT be conned. This must be the worst service ever.
- Location
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- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
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Poor customer service. I can never reach a customer service agent - I seem to be on hold for over an hour every time I call. I pay for Origin max which is £37 per month. This should give me in excess of 70mbit. No. I actually get 20mbit. They told me they will not lower my monthly cost unless I sign up to another 18 month contract with them. They refuse to help me. The service they offer is awful - you get what you pay for - if only I’d listened to my father - if you want good quality broadband, you have to pay for it. I urge anyone thinking about joining Origin Broadband to NEVER do it. I’m waiting patiently for my contract to end - then it’s straight to virgin or BT.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-09-08
- Comments
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We switched to this company on March 2016 and, initially, they were quite good. They picked up calls in less than 2 minutes and, despite we wanted a Fibre connection, they offered us a temporary DSL until fibre was available in our area.
We paid 25£ installation fee and they sent us a standard DSL router, very basic and capable to connect no more than 3 devices all together. The average speed was 3Mbps so we could not navigate or watch videos, anyway they offered that connection for free.
After various calls and one-month wait, they arranged an appointment for fibre installation but the engineer did not show up so they arranged a new one. This time the engineer came and installed the fibre but the connection was very bad for the first three months. Further to that, we have an average 64Mbps download speed.
Last year we had an issue as the Council cut our connection to the fibre cabinet during some road works. We spent 10 days on the phone hearing lies from them and treated them to start a legal action before they finally sent an engineer. The engineer said to us: 'It is a 5 minutes work and if your company had sent us on that day, we could had fixed it on that day'. As you can imagine, we have been very upset to acknowledge this.
On August this year, our connection dropped while we were on holiday, leaving hour house exposed to burglars etc. as the security cameras could not connect to the internet. I had to spent 93 minutes on the phone to try to explain there was an external fault and, when finally the customer service answered, they denied this and the call dropped. I then started messaging them on social media end email and I got different ambiguous answers. At the end, they admitted the fault was external and fixed it.
I think this company may be good, if only they were more customer focused. No one want to spend 1 hours on the phone without being able to resolve any issue. They do not reply to emails. They do not acknowledge complaints and even receiving an answer on social media has become impossible.
I think they should not be allowed to trade until they will resolve this.
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-02-19
- Comments
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Hi,don't make the same mistake as me.
Pay 19.99£ and get only 500kbps download and 300kbps upload speed. First week,no internet connection at all,they've send someone in to check my connection.
Poor service and very slow speed.. I've been told by their tech team that 500kbps it's a good speed for my connection. I was paying double for a Virgin connection(42£ a month) and getting a speed bigger than 30mbps,due too the fact that we don't have Virgin in our area I'm stuck with them. AVOID ORIGIN BROADBAND.
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-03-18
- Comments
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Stay away from Origin.
It was bad first week after some connection problems outside of the flat.
Good for the next two weeks,now bad again.
Any browser I choose to use sometimes is slower than,they said to test the speed on my own.Pointless,it says I got 5 mbps download,upload is almost dead or viceversa.
Just stay away,I don't even bother to contact them. I have issues everyday with them.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-03
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-03-19
- Comments
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We were looking for a budget package for a holiday let and found a deal from Origin costing £154 per annum if you pay a year up front. Sounds great, right? 3 months later though still no working broadband!
We first placed the order end of Dec 2017. First of all they cocked up the initial order and activation was delayed by over a month. Then when we came to connect to the internet couldn't get online. Spent over an hour on the phone to technical help configuring the router. Still no internet.
Technician says an engineer visit might be necessary and he'll contact BT. Over a week later, no appt booked. So I call back. No-one has contacted BT! An engineer from BT visited the property today and is 100% sure the problem is not theirs, but probably a faulty router.
I can't wait any longer as I have paying guests arriving soon who are expecting broadband as part of the deal. I am cancelling my contract and want a full refund. I'll stick to BT in the future.
Communication is terrible. Emails go unanswered, they say they'll do something and then don't do it. AVOID THESE AMATEURS!
- Location
-
- Location
- Derby
- Reviewing
- Origin
- Date
- 2018-05-02
- Comments
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Rubbish speed, can't achieve the speed of the package they sell you even tho there is a lower speed package. Fraudulently re authorise direct debits. Bad customer service, that's if you can actually get through. Would give 0 stars if I could. Steer clear.
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
-
Beware of this terrible company. The only reason I chose origin was because it was the fastest in my area upto 74mB ( a lie ) so I ring them to ask about the speed after 13 days and was told the fastest speed I could get in my area was 27mB. So I do a few more checks and other companies say I can get upto 27mB which is true. I went back on the origin site and dos a speed check for my area and phone number and it came back again at upto 74!!! This isn't true and is very misleading. I rang them again and eventually got through to cancelation who said I can't cancel as I'm out of the cooling off period and he became very snotty when I said from the connection date. Now I know why they take 16 days to connect you. Was told I'll have to pay the full cost of the contract, we'll see. So tried to log onto my origin account about 30 minutes later and couldn't access it at all. So cancelled my direct debit when I got home. Now will see what happens as am willing to go all the way to make sure they can't take money for miss selling a service. Either that or I'll be making a trip upto unit 9 ;-).
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2018-04-17
- Comments
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Terrible service and fraudulent actions. Paid and signed up for a 74mb broadband service and after a couple of weeks rang them to see why I was only getting 15mb (this was the highest speed I got it was usually around 7mb) then was told I could only get UPTO 27mb in my area. Tried to cancel and they said I couldn't as was out of the cooling off period, even though this was under 14 days since my connection started but took over 2 weeks for my broadband to go live, so they're not that stupid. Cancelled the direct debit and posted the router back to them. They then set up a direct debit without my authorisation and continued to take money out of my account. I had to get in touch with the bank to stop them taking any more money. I was probably in the wrong doing this but didn't see why I should pay for a service when they had lied about the speed. They have now passed my bill for the full cost of the contract to a debt recovery agency and the ombudsman are having to deal with the case. Not worth the hassle and wouldn't recommend this company to anyone.
- Location
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- Location
- doncaster
- Reviewing
- Origin
- Date
- 2018-02-12
- Comments
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dial up is probably a better option. had nothing but connection issues the year i was with them and had to call several times. spent more time without internet that with and they also avoid any attempt to cancel regardless of if you're in you're rights to or not. mum also went with them, had no response after the initial sign up,no internet provided and months later they started charging her.
- Location
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- Location
- Cheltenham
- Reviewing
- Origin
- Date
- 2021-09-16
- Comments
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AVOID THIS COMPANY - WORST EVER!!!
The service is absolutely rubbish and the support you get is the same except for a customer service guy called Mark who made the effort to keep me updated. I have had internet with them since the end of April 21 an we are now in middle of Sept 21 and I have had 5 engineers who have come out (1 taking 4 hours to get me up and running) as I keep losing the internet.
It is true when they say 'You get what you pay for' Well actually I am not even getting that.. ...paying for a service that I dont even get!!!!
I was with BT before and yes it was nearly double the price, BUT I NEVER had any internet problems in the 4 years I was with them....I had never heard of this two-bit company and I can see why.....
do you see any adverts for them....NO. That shouldve given me alarm bells...but I was too busy excited about the price!
PLEASE DO NOT EVEN THINK OF SIGNING UP TO THESE JOKERS, I am just counting down til I can wave goodbye them.
Looking at all these recent reviews of this company, we all cannot be wrong!
- Location
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- Location
- Telford
- Reviewing
- Origin
- Date
- 2019-09-05
- Comments
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Absolutely terrible connection drops constantly, origin tell me there's nothing wrong and if they send an engineer out and the fault lies with me (doubt it, I've never had trouble before)then they will charge me £108 or if I'm not in they will charge me same amount..I told them I'm not paying for a service I don't receive and cancelled my dd ...This is quite funny I suppose because they cut me off the next day and it took me over 6 hours to realise
- Location
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- Location
- Hawick
- Reviewing
- Origin
- Date
- 2023-09-23
- Comments
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Contract ending. Rang to update package gave account name address etc & they couldn't find my account despite being a customer for years & paying the bills. Online no better doesn't recognise my account useless customer service waste of a call. This has never happened before obviously being taken over by another company & prices have shot up to £48 for phone & broadband that is not happening but try sorting it out. Cheapest option 3 but thats still £35. Frustrating & definitely not easy to do. Got a letter with all my details which are correct which makes me wonder why can my account not be found!
- Location
-
- Location
- Renton
- Reviewing
- Origin
- Date
- 2020-02-08
- Comments
-
Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider
- Location
-
- Location
- South East London
- Reviewing
- Origin
- Date
- 2017-07-13
- Comments
-
Do not purchase Origin broadband!
My router didn't turn up before my go live date. As I could not use the service I tried to cancel to be told that my phone line was live so I had to pay out the years contract even though the line is for internet that I cannot use.
Once I did get online the connection is abysmal!! It buffers or every day and drops off entirely every couple of days.
Origin are not remotely bothered about my issues, they were only interested in getting me signed into the contract.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-07-08
- Comments
-
Expensive & constantly throttling down your speed.
Couldn't even watch YouTube.
Had to reboot router 5/6 times per day. Avoid
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-03
- Comments
-
Don't believe the reviewed here? Well try it yourself you will be pulling your hair out why you ignored these reviews before joining origin broadband.
I can not believe how this company is operating in this country. They are worst of the worst.
I ordered my B&B in June ( they took first payment straight from my bank next day), next few weeks was sent update emails that there is delay from openreach ( mine is a new built propety) , calling them is so frustrating as long queues to answer.
31 August was my go live date, router arrived couple of days ago, an engineer showed up on the day did his bits outside , came in plugged the router to a socket and said it will take it to 24 hours to get the broadband up and running. I thought we'll let's just wait 24 hours as I had waited two months patiently but guess what no internet after 72 hours. I called technical support , got a person on line after half an hour of waiting , she asked me to open wall socket and connect to inside socket. I checked but there is no inside socket within that wall socket so she said she is escalating it to technical two support who would run few tests on the line. I waited more than an hour listening to sane songs over and over again then got frustrated and hung the phone. Called again and spoke to customer service ( after 15 minutes) , she apologised but said she can't get me connected to a technical person and I have to wait in the queue to speak with one. I asked for a call back and she said she will email technical support to call me back. 2 days and no one called. Tried calling myself twice but hung the phone after 40_45 minutes of waiting.
Today 3-9-17 at 10:10 I called technical support, got to speak to a person after 25 minutes who listened and then transferred me to technical two support. I have been waiting for an hour now ( whilst writing this review) and no one has answered it yet. If and when I speak to someone I don't think I will get anywhere ( considering other reviews here) , I will now see if I can move to some other broadband provider.
Take my sincerest advise, don't be fooled by the price tag. This company is a joke but at your expense.
- Location
-
- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2020-02-24
- Comments
-
Was quite happy when I signed up the advisor I spoke to was quite helpful...
Untill I had an unexpected payment that was taken out which left me in overdraft.
When I called to speak to an advisor about this problem,she told me I couldn't get the payment back as it was second half of the 'set up fee' wasn't told that there was a set up fee else I woudlnt of signed up and was also told that it's because they don't do credit checks.
Again on terms and conditions it states they do credit checks and that they're aren't any hidden charges.
Now awaiting to speak to a manager because nobody was available.
They was also going to listen to the initial signing up call to see what was said.
Annoyed is a bit of an understatement right now.!.
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
-
It took over a month to get the switch date sorted but I have no knowledge as to why that was. Nice slim/black sci-fi router which arrived about a week before I needed it so that was one thing I wasn't kept waiting for - so far no problems with the standard broadband or the service.
- Location
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- Location
- Paddington
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
-
1. I tried to cancel my account 5 times during a week. The first time their agent refused to let me cancel it, and tried to tell me that I needed to stay till the end of my contract while I was offering to pay the entire fee until the end of the contract in one go.
When she finally agreed, she told me she would come back to me the next day - she was just going to find the "cheapest way out for me".
2. She didn't contact me the next day, so I called them once again. After waiting for 35 minutes to talk to their agent about canceling, he hang up on me.
3. I called again the next day and spoke to someone in their team who promised to log my calls and ask the cancellation team to call me up instead of the other way around. After all, I had spent nearly 2 hours in phones with their agents at this point.
4. Nobody called me on the two following days. The following day I called twice. Both agents hang up on me. It is true, I was rude, but it wasn't uncalled for. The last agent, claimed that I could not cancel because "I had asked about the price", which I absolutely had not. I wanted to cancel no strings attached. When I asked the agent to write my side of the story into my records, she hang up. Similar to what all their agents done.
Outcome thus far: 3 hangups, 2 no callbacks.
At that point, I was tired of chasing them. I removed their direct debit rights and I intend to charge them 500 (hourly rate of 200, so far spent 2.5 hours with them) for this. Once they come to terms on how to handle their stuff, they can subtract the remainder of my contract from the fee I am asking them to pay and send me the rest. Until then I will collect interest on the sum.
- Location
-
- Location
- east sussex
- Reviewing
- Origin
- Date
- 2021-02-05
- Comments
-
Not used....due to poor business practice
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.