1,017 Customer Reviews over 26 pages
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2020-06-26
- Comments
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If you like Nothing's Going to Stop Us by Starship and Get Lucky by Daft Punk, played through a £1 speaker from Wish, then you'll love holding for this outfit. I have had no internet for over 24 hours, and had to hold for a cumulative total of nearly 3 1/2 hours. The tech team try their best, and are nice kids, but largely ineffective. I am back on now but don't hold out much hope for the coming days
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-12
- Comments
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Dissatisfied from all points of view. Internet speeds are the lowest of all providers I have had in the 4 years I have lived in this flat. When I call Origin I have to wait ages on the phone. Once I get through to someone they pass me from one department to another and nobody seems to know anything. Managers are never available to take my calls.
Switching to Origin was a mistake, one I hope not many others will make. Avoid avoid avoid!
- Location
-
- Location
- Preston
- Reviewing
- Origin
- Date
- 2022-12-18
- Comments
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Surprised by the negative reviews. I consistently get 70mbps download, and upload about 18. Only seem to remember 1 outage during past 2 years with them. Happy to renew my contract with no probs getting them to keep price the same and throw in a £50 amazon voucher. Router is really good too. I came over from Virgin and would never go back, even though Virgin promise amazing speeds.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-15
- Comments
-
Absolutely terrible provider. Avoid like the plague. Terrible customer service and a broadband connection that rarely works.
- Location
-
- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-10-31
- Location
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- Location
- ruislip
- Reviewing
- Origin
- Date
- 2017-02-02
- Comments
-
Rubbish. Been with them for 2 days. Internet keeps dropping out, tech support non existent customer service just fob you off. Took them 31 days to connect me. Wish I never went with them. Choose someone else
- Location
-
- Location
- North Wales
- Reviewing
- Origin
- Date
- 2017-07-25
- Comments
-
Well, if I had read these reviews first I would never have chosen Origin.
Thankfully those before me have said it all. A disgusting company to deal with, treading a fine line between what is legal and what is an out and out con in my opinion. A Philip Green and Mike Ashley type of company. Yes what they do is legal apparently but is it right or fair?
I was promised 17mbps. It was tested before purchase and guaranteed to be close to that speed. I got a speed of 0.7 Mbps. And still have that speed for the next year until I can cancel. I can't stream anything no Netflix, no iPlayer ect..
Their explaination "our speeds are only estimated mate!" how is 0.7 Mbps an estimation in the region of 17mbps.
When I tried to cancel my contract on day one they said I couldn't. I said "but you have a cooling off period and I am within that period." They said "the cooling off period starts from your order date and not the date of installation and we don't send out the routers or switch on your broadband until that cooling off period had expired." Extraordinary?
Even after pleading with them, explaining, my wife is terminally ill and spends a lot of time watching films and shows you can only get with a good connection speed, they still said no. We are now stuck with standard freeview TV and an internet connection not fit for purpose.
I feel so stupid, and totally conned.
They wouldn't even let me pay out the contract in full so that I could switch to another provider that has no problem giving the speeds I need and the speed I had before.
I could go on.....
If you are reading this before you purchase your broadband please stay away from Origin.
How can the ombudsman think that this and other practices by this company (and others) are deemed acceptable?
- Location
-
- Location
- Beckenham
- Reviewing
- Origin
- Date
- 2018-08-17
- Comments
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I cannot say a good thing about origin . After suffering near dial up speeds for a year . My Wife terminated our contract with Origin and has been charged for the Router, it's in fhe bloody small print :(
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-03-20
- Comments
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Terrible broadband service with regular drop outs and low speeds. We were repeatedly billed incorrectly including an attempt to continue to bill us after we had finished the contract and moved to another supplier. Customer services are woefully understaffed and resolving all of our various issues required long periods of waiting on hold. Don't be tempted by their low prices and choose another supplier.
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
Great company and customer service, i wish I had switched broadband & phone service before after many years of sticking with BT. The whole switch was very simple and good reliable broadband. The only reason i didn't give a 5 for overall satisfaction is because the router hadn't turned up the day before the switch & I had to call them to enquire but it did then arrive the day of the switch but I felt it would have been better to have received it a little earlier. Overall very happy though.
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2017-01-31
- Comments
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Disgusting! From waiting a month for the router no internet connection for a week when we eventually receive the box! My husband had to fix it!then hidden charges! 2 hours on hold rude obnoxious telephone handlers! We were told £17.99 then bill is £73.! Absolutely appalling and wont let us cancel! Stay away!!!
- Location
-
- Location
- HEREFORD
- Reviewing
- Origin
- Date
- 2020-12-12
- Comments
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very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2016-11-03
- Comments
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Just joined them. Not even a confirmation email. Doubled my exchange speed to 76Mbps and getting a quarter the speed of my old 38Mbps contract. Yes, early days and it needs to settle, but it isn't looking good. They told me to wait a couple of weeks, which unsurprisingly takes me beyond the cooling off period. I cancelled. They seem dodgy with poor organisation and have a lack of coherent advice. Avoid.
- Location
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- Location
- Somewhere
- Reviewing
- Origin
- Date
- 2020-08-19
- Location
-
- Location
- Middx
- Reviewing
- Origin
- Date
- 2017-09-13
- Location
-
- Location
- LEWES
- Reviewing
- Origin
- Date
- 2018-01-02
- Comments
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If you've read this far down this page you've heard it all before. Like many others I made a mistake in not reading the reviews before signing up to the great sounding £154.99 for 12 months deal ... Should have known better.
Ridiculous problems getting the service started when after not hearing anything about my installation date for weeks, a 50 minute wait on the customer service line led to them telling me my address didn't exist...what?!
Then sent email telling me 'Great news... your internet will be connected on January 1st 2018' ( this was in August 2017) .
Having spoken again several times to them, finally received a date...but contradictory information about whether an engineer would or wouldn't need access to the house. Internet wasn't connected until several days later, and only after. ALOT of fiddling around with various settings etc
Five months in & internet cuts out frequently, unable to watch a film without having to reconnect internet a minimum of 3-5 times per film.
I also received an email saying my direct debit of £20.99 was going to be processed on a particular date....having paid 12 months upfront as a one off purchase I never set up a direct debit!!!! So was very cross to find one had been set up with my bank. Obviously cancelled this immediately. I still get monthly emails saying they will be taking £0 from my bank....
All in all the service is pretty appalling. The one & only good thing I can say is that when I have finally got through to speaking to anyone on the phone they have been polite, if a little exasperated (unsurprisingly) but unfortunately the actions they have said they'll take rarely come to pass.
I would strongly recommend avoiding this ISP if you value your sanity and money...the seemingly impressive savings suggested by the upfront price will quickly be eliminated by the time you spend on the phone trying to fix problems or lying on the psychiatrists chair with clumps of hair in your hand.....
- Location
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- Location
- newport
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
-
Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Do NOT join this company! I regret the day I signed up!!!! 4 weeks after joining, and 4 phone calls to ask where the router is, it arrived. It is now 2months after I paid my set up fee and I still do not have broadband- apparently there is an issue and everyday after a 90minute phone call on hold, they say it will be 'resolved by 3pm tomorrow' which has never been the case. Poor customer service and poor techincal service. I wish I could put 0 stars!
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2017-04-16
- Comments
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Satisfaction is really zero. Customer service should be zero. Broadband speed is not to bad. Reliability is debatable.I have sent a lot of emails to this company and they never reply I have telephoned them and they keep you waiting so long you give up.My service came live on the 27/3/2017 and it stopped working after 2 days it took a 80 min phone call to sort it after a further 7 days it broke again I did not bother contacting them by phone this time I sent them a email to which they did not reply I sorted it my self. I would not recommend this broadband provider to anyone.
- Location
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- Location
- harrigate
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap.
- Location
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- Location
- Teeside
- Reviewing
- Origin
- Date
- 2022-04-21
- Comments
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If I could give 0 stars I would!!!!
Please do not use this company!!! Absolutely atrocious!
My partner had this company in his house for his broadband! He had around 6 months left in his contract when he moved in with me, when we transferred the broadband over to another address they tied us into a 24 month contract without telling us instead of continuing the original contract.
We spoke to them and they said its their policy.. it took them 2 and a half weeks to install the WiFi which took us out of the "cooling off period" when we realised what had happened we spoke to them in Dec 21 to which they said they would shorten the contract back to the original length (after multiple phone calls)
Then recently we got an email saying they are taking us to debt collectors as we have not paid the direct debt.
We rang up, and a lady told us that there was a "glitch" in THEIR system which resulted in them losing payment methods on lots of customers in JANUARY!!! Its now April.
We paid they money and they told us it will be on in 24hs
24hrs came and went, we rang again to be told that because we never paid it was already cancelled their end to go to the debt collectors. They said we had to open ANOTHER 24 MONTH contract with them and they wifi will take 14 days to come on still!! And back in Dec they never actually altered the time frame to the oringal contract they just made it to 18 months tying us in for and extra year!! Now they keep blaming us and taking no accountability in the glitch they had
We told them, they had cancelled the contract so we can just go somewhere else. They are now saying we either have to have a new contract with them. Or pay nearly £300 to pay off the old months in the account that they have cancelled
Avoid!!!! Please do not use this company been nothing but trouble and money scheming
- Location
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- Location
- wigan
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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Excellent service, I was with BT for 30years what an idiot, Bt advertise their router as the best Wi-Fi,how wrong are they!
- Location
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- Location
- Wednesbury
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I've been with Origin since March 17 and took out their basic broadband package. The set up and transfer from Sky was easy and cheaper. I've never had an issue with the broadband and always had constant speeds thus opted to go on the Fibre package for 24.99. Yes I have read the reviews on here and did question upgrading but like I said I've had a good broadband supply since March.
Okay, I was switched to fibre on Friday 15/09/17 but had no router delivered as the router originally supplied by them wouldn't work with fibre. I had called them on 11/09/17 and 16/09/17 stating I had no router and they said it was on its way. Obviously it wasn't. When I spoke to them Friday afternoon the bloke said it would be delivered by Monday 18/09/17. Why I was told in the week it was on the way I don't know.
Anyway it arrived today, plugged in but had download speed of 7mbs and upload of 14mbs? I called them and they checked my line and my settings but still no luck. They transferred me to a level 2 tech who straight away diagnosed the problem as BT Openreach not having switched my download speed to fibre on their systems. He put me on hold and called them. When he spoke to me again after 5 minutes we tested the speed and I finally got 29mbs download :). If the speed is constant like this I may upgrade again to the fibre max but we'll see.
So if Origin can sort out their router delivery issues and facts on the telephone then 5 stars to them. Excellent customer service skills and quick to get through but like I said they should have supplied me with the router before I was switched over. The tech guys are superb by the way 10/10.
Just an update. Ive been on Fibre now for a week and Im getting 36mbs download out of a max of 38mbs. Fantastic! Have no dropouts. Well done Origin. I even had a call in the week to see if all was working okay. 10/10
- Location
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- Location
- GRAVESEND
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
- Location
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-12-17
- Comments
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Here we are another Originbroadband fail no phone no broadband again !
We have been overcharged month after month . we spend hours on hours to contact them they to tell them they over charged they then charge the right amount for one month then we have to ring again next month overcharged again. This as gone on for months they promised refund never arrived now we have paid hundreds of pounds over our contract 18 months @ 23.50p some months 65.00p. And now no service phone or broadband at all for five days but they will still take there money for no service again These clouns must be stopped
- Location
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- Location
- Eseex
- Reviewing
- Origin
- Date
- 2018-04-05
- Comments
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The worse supplier ever
I would not recommend this company to my worse enemy
Rite from the start super slow service
Tech support unable to help
Customer service not willing to help
No point Emailing all you get it thanks for your email with no questions answered
The main reason is the internet is brought thought talk talk
The company refused to own up to the problem but happy to take my money
Getting that back is like getting blood from a stone
3 months down the line I am still waiting for my refund
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2019-12-18
- Comments
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4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
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Big mistake I made going with origin.
Check the complaints every day on their facebook page before you too make the mistake.
Poor service all round & unaurthorised taking of monies from accounts.
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-06-24
- Comments
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Do not touch this company with a barge pull,had 3 months of hell with this company with my average speed of just 2gb,in the end after consultation,I sent them an email telling them I was cancelling the contract due to not getting the service they promised me,cancelled my direct debit with them and didn't hear anything for 3 week,they then took 2 monthly payments out of my bank without my authority, the bank refunded me my money,origin are now trying to get 2 years contract of me at £28 a month,and then to add insult I got a letter saying I owed £1000 before it had gone to a credit agency,do not make the same mistake as me,stay well away from this micky mouse company
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-09-29
- Comments
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Be warned Origin are the worst isp.
Take your money & leave you with a crap service. Trying to get through to customer services is a joke.
- Location
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- Location
- County Durham
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I took out broadband with origin as i heard through the grapevine they do not impose the dreaded Fair Usage Policy or Traffic Shaping at peak times like most of the big companies do.. throttling your connection right back..and i believe this to be the case.
I also opted for a useful static ip for almost no extra. However the compromise for me has been a consistant download speed of 900kb.. not even 1mb! A fifth of the speed the line is capable of. So only good for browsing and even that requires a router reset every week or so as all hangs. Terrible.
I've tried to stick this service out for almost 11 months now as not in much.. but now theyve just double the monthly bill for no reason. Enough is enough.. i wont be returning or recommending this to anyone.
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-08-02
- Comments
-
No issues with the broadband speed or reliability -but the customer service is the worst I’ve ever dealt with.Debited my account for two months phone line package I never ordered,30 minutes to answer the phone then endless “holds” and promises of “call backs” that never happen.
Avoid.
- Location
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- Location
- Mosborough, Sheffield
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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I have been with Origin Broadband (BB) for several years. They are a small player in the BB market place. And that's one reason I like them.
We need to maintain choice for those who want to avoid the behemoths of BT, Virgin, Talk Talk and Sky, etc.
- so that is one reason to give them a go.
But most importantly they deliver on all the aspects of a BB service that count - speed & reliability (excellent), while Customer and Technical Support is outstanding.
They provide the kind of support you only wish for from all other enterprises you rely on so much like banks and government agencies. Their support is awesome!
And all of this comes at a price that is competitive.
If you want a great speed, great service and all at a price that stays competitive over the long term, please give Origin Broadband a chance.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-11-03
- Comments
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Absolute joke from start to...well now. In the 6 months or so since I moved my 77 year old mum across to Origin every single thing has been an issue, I won't list them, as I really mean every single thing. Do not use this company!
- Location
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- Location
- amesbury
- Reviewing
- Origin
- Date
- 2018-10-22
- Comments
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slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop!
- Location
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- Location
- Sindon
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
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PLEASE don't be tempted. Hours and hours on the phone. So poor it will bring you to tears.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-02-24
- Comments
-
Dog****. I know they're the cheapest, but even so it's not worth it. They are virtually uncontactable via email when I needed information to get into my account to view my bills and it took them about a month to eventually send it. Repeated connection issues throughout the year which reoccured which meant I have to sit on the phone to tech support for hours. It would disconnect every hour for about 5 minutes, non-stop. This happened about 6 times over the course of my year contract with them, and they were unable to fix it. Long queues, deliberately obnoxious hold music. This is not a company that cares about its customers in the slightest. Also they had a little line hidden in their contract saying if you do not send their router back they will charge you an additional £40. Sneaky, but luckily I spotted it. ABSOLUTELY AVOID.
- Location
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- Location
- Accrington
- Reviewing
- Origin
- Date
- 2020-10-31
- Comments
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AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company
- Location
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- Location
- Moylegrove
- Reviewing
- Origin
- Date
- 2023-03-08
- Comments
-
I have been with origin for a number of years without any problems whatsoever. Recently I lost internet connection due to the phone line becoming disconnected outside the property. Origin dealt with the issue swiftly. Their staff were very polite on the phone and they gave me a real sense of reassurance that they would sort the issue for me. After some initial diagnostics they sent an engineer out. The fault was repaired. I am extremely satisfied with their response to this incident.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-10-31
- Comments
-
Took out annual saver! But they split the internet and phone up from starting at same time. While trying to cancel services they kept cutting the phone off! Said they cant start to cancel until 13 month on a 12 month contract!!?? Disgusting company!! Poor customer services!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.