1,017 Customer Reviews over 26 pages
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- Location
- Ayrshire
- Reviewing
- Origin
- Date
- 2017-09-15
- Location
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- Location
- Dundee
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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Working perfectly from day one for about half a year now. Speeds are sometimes even higher than what we pay for, but never less. (Depends on time and day)
Had to contact them only once and it was to make sure when technician is coming, so I contacted them using chat on their website and everything was smooth like butter. Only thing you should think of is if you need more expensive router, because we went with cheaper one and in home with 4 people, that means 4 computers, 4 phones, router sometimes can't handle this and reboot. Otherwise perfect and highly recommended.
- Location
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- Location
- Bmth
- Reviewing
- Origin
- Date
- 2017-07-10
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
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Customer service awful (don't follow up as promised, long waiting times on phone) fault unresolved for over 6 months and still can't get origin to fix it. Internal wifi connection drops out all the time wireless network communication problems i.e chromecast dropping off network as router dropps out. I get annoying emails every month asking to set up a direct debit, the email says to reply to it if you have any q's but its a no.reply email address. Thing is I dont need a direct debit because i paid up front for this awful service.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-05
- Comments
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Terrible service, taken off line on 23rd may by origin from my last supplier and told I would be back on line by 12 mid night.
It's now 5th June and still no internet , new going live date now 9th June , they say they are waiting for BT to connect me, but they should have not disconnected me until new service was ready to go live
- Location
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-03-20
- Comments
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Transferred to Origin due to Sky price increase. Paid initial payment, waited for router and set-up. No delivery and No set up.
Repeated calls and emails solicited the issue of a "technical problem". Eventually admitted we're unable to complete on provision of service. Asked for refund went back to Sky on greatly reduced rate. Origin advised would refund monies paid immediately, still waiting 2 weeks later, no response to emails! Cannot recommend anybody signs up to Origin. Stay far, far away from them.
- Location
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- Location
- Southport UK
- Reviewing
- Origin
- Date
- 2017-10-21
- Comments
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Been with numerous ISPs since the 1990s, and I'm pretty clued up on internet/tech matters.
I moved to Origin in 2015 from O2 after sky bought them up,(Who wants to give money to murdoch?), and I do prefer to put my lot in with smaller independent ISPs, as so many have been gobbled up ofer the years.
For my first 2 year 78Mbps contract I had almost perfect service, top speed of 63Mbps which appears to be line limit, and which they informed me of before I joined, so was well happy with it.
Then at the end of June this year I renewed but with this time a 38Mb package, and unfortunately took up their "super saver" offer of paying upfront for the 2 years at a big saving. Shortly afterwards they moved from plusnet network to Talk talk, and as a LOT of people have since discovered the service has since plummetted.
The pattern of service for me is 36-38Mbps during most of the day, but every evening usually between 6-7pm to gone 11pm now suffer 5-6mbps and ping had rocketed from previous 30ms upto +110ms, so streaming and online gaming are now crippled.
They continued taking monthly payments from my account even though I'd paid upfront, although when I phoned to complain they did refund the money reasonably quickly so I cant complain too much, but it was only after I pulled them up about it.
Tech support used to be excellent on the odd occasion I had minor niggles in the past, but recently it feels that the company is struggling in all departments with poor or no tech support/ customer service response.
I REALLY want to support them, and up until the last couple of months would have had no problem recommending them, but it does feel as if their backs are now against the wall.
Origin, please get away from talk talk network...If I'd wanted that I would have paid them for it, they're currently £1 a month cheaper for their 38Mb package, but they are a poor company, if you cant get back to how you were you've lost me as faithful customer.
- Location
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- Location
- Stockton on tees
- Reviewing
- Origin
- Date
- 2017-02-14
- Comments
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Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague. Only good thing they did was refunding my money ey...
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- Location
- North Herts
- Reviewing
- Origin
- Date
- 2019-03-25
- Comments
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Unfortunately, I cannot find Anything good to say so I won't. All I can say is avoid like the plague if you want a peaceful life. with a broadband service which works also, at a speed which is useful.
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-03-30
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2020-05-27
- Comments
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Been wiv these for about a year and d been really good tbh. Got my friend to go wiv them as well and got money off so we'll happy about that and not ha problems wiv WiFi as well so can't moan
- Location
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- Location
- Oxfordshire
- Reviewing
- Origin
- Date
- 2017-11-02
- Comments
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"Up to 38Mbps" averages 2.5Mbps for us. Not "great for streaming TV and video" as advertised - not even okay for streaming TV and video. Dishonest promotional material.
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- Location
- Somerset
- Reviewing
- Origin
- Date
- 2020-04-09
- Comments
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My review is based upon the ongoing attempt to get any service from them. I swapped from very reliable but v expensive BT on March 4. It’s now April 9 and despite many attempts, it’s always 2 to 4 days away. They blame Openreach but have failed to investigate anything that might be their fault. I feel sorry for the front line staff who do their best. I fear that this will soon be another TOTO energy. Here today, gone tomorrow. Avoid!:
- Location
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- Location
- Moorends, Doncaster
- Reviewing
- Origin
- Date
- 2022-03-12
- Comments
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Do not ever use this company, their reliability in terms of everything they offer is trash, their reliability, their customer service, their equipment, their speed..... all trash, even after 18 months and numerous talks, they still have the wrong address on file. They are a joke of a company and they WILL look to screw you over!! Mark my words
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Cheap but hopeless (in particular with regard to billing).
Started charging for calls when on an anytime package. Started charging 10 months into a 12 month 'free' broadband contract.
Customer service useless; I have switched to another provider but they are still refusing to refund what they owe (and which they had previously agreed to refund).
On top of that broadband service was average at best with frequent dropouts (I accept slow speed due to my location).
Avoid at all costs
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-05
- Comments
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Don't EVER buy broadband from this company!
I don't know how I missed all the bad reviews on Origin as it's all I can seem to find now when I search them online.
Origin have taken over a month so far to set up my broadband and every time I call to complain I have to wait on hold for one hour minimum!
They first blamed it on our previous ISP and sent out a technician to fix it. Technician tried saying he'd finished and asked for a signature from my parents to say he'd completed the work, but they asked him to first test the wifi on my dads phone which of course didn't work. He then said it must be a faulty router and said we'd have to call to order another one (I can't understand why he couldn't just request this for us).
Still no internet access and I'm so annoyed that I chose this terrible company...
- Location
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- Location
- Leigh, Wigan
- Reviewing
- Origin
- Date
- 2020-07-05
- Comments
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Absolute rubbish. Left sky to save £5 a month, been with these idiots 3 weeks and so looking forward to next Thursday when sky is re connected. Worst decision of my life...even worse that asking my ex to marry me
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- Location
- Reviewing
- Origin
- Date
- 2018-05-17
- Comments
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Just want to do some update information to everyone if they want to join this boardband company, PLEASE STEP AWAY from this company. If anyone also suffer with this company, PLEASE REPORT their poor service to OMBUDSMAN. As Origin never give you compensation or service cancelation.
Also, they deleted the reviews on Google review more than 2 times this year. What they are hiding? As the reviews on Google review showed their star only have 1 out of 5 or less than 1.5 out of 5.
Anyway, please please do not use this company. It will just cause you a headaches. Since I have joined this company in Jan this year, I need to contact them 3 times per month as my internet drop out 2-3 time per day and the internet speed is up and down all the time. No improvement!!
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2018-05-09
- Comments
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Hi all, I total enough for this rubbish boardband company. I wish I can give ZERO star to "Origin Boardband".
I shared my review at Trustpilot on 8/4 (please go there to read the details) and I also dropped a review on Google Reviews today too. Simple to say my internet service is still extremely poor since I joined Origin in Jan 2018. The internet connection drop out at least 3 times in a day and the internet speed is crazy slow (I used to use Sky which was just the simple boardband service still faster than Origin "fibre" service). When I contacted Origin, my internet speed is only reach 18mps (even right now is still the same). Their answer is my internet speed is good enough and the fiber speed is reached their standard speed 38mps. But this 38mps is only when you use the cable/ emble wire connect from the router to your laptop. It’s laptop!!! Who will use a laptop with a wire at home?? When I used the internet service from Sky (only the normal broadband I got 36-38MPs wireless all the time).
I have been in touch with their technician team since I joined Origin. All the solutions just repeat and repeat (put a cable to do tests to check the internet speed or remove the screws at the socket then insert micro filter). It's 4 months now, there is no improvement at all.
- Location
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- Location
- West Sussex
- Reviewing
- Origin
- Date
- 2018-07-10
- Comments
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OK broadband when it works.
HOWEVER - Been without DSL for 25 days.
After waiting for an engineer, simply was issue with router. Why oh why takes this long for simple fix.
Most incompetent and slightly rude customer service I have ever encountered. So far they have £15 credit note. Insulting.
- Location
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- Location
- Burton On Trent
- Reviewing
- Origin
- Date
- 2021-04-17
- Location
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- Location
- Peterborough
- Reviewing
- Origin
- Date
- 2017-08-24
- Comments
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Worst internet service provider ever. Customer service is very misleading. They told me they will switch my telephone line and broadband from previous provider, they did not do this and later I was charged from two ISP's
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-05-21
- Comments
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The worst bb provider. Just want you signed up so they can scam your money
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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What a shambles this server is they ought to be reported to the newspaper,i cannot give all the reasons I’m having at this point,but be warned,,dont do it stick with what you’ve got or find a different server,
- Location
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- Location
- Durham
- Reviewing
- Origin
- Date
- 2017-01-14
- Comments
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This company is an absolute joke!
I moved to a new area and needed fiber, on finding a deal I rang to see if I could go for the deal, the lady I spoke with ( Rachel ) told me everything I wanted to hear and said I would have no activation fees, within a couple of days I received a text to say £48 pounds would be taken from my account I rang to find out what for and was told it was my activation fee??? I refused to pay it and asked them to look at the notes of all I had been sold they then kindly offered I pay the £48 in instalments, which I kindly refused and asked to close my account, it was then that I found out they don't even cover my area for fiber and I had been signed up for regular broadband but paying the amount I had agreed??? I am currently awaiting the money they did take off of me to be returned and after cancelling the broadband with no apologies or explanation as to why I had been misled I had to phone the company two more times to get conformation that the account was actually closed!
I would seriously avoid the company they are a complete waste of time!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2023-08-04
- Comments
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Utterly dissatisfied with the speed and consistency of this service.
Without fail, it’s breakdowns weekly.
I have no Internet right now and it’s been down for 13hrs. I have been told it could take Mon/Tuesday to be fixed. It’s Friday today!!!!
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Just awful all around. I cannot understand how they have a licence.
Have given notice to quit.
Please AVOID
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-04-24
- Comments
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I never seen like company like them very poor and unprofessional and internet I hade to pay for a year but never use because was not working at all.
In the end the send me another bill saying is you final bill.
- Location
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- Location
- taunton
- Reviewing
- Origin
- Date
- 2017-10-26
- Comments
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0 stars
Origin broadband are in a league of there own when it comes to total incompetence, was with them for 9 months of bad service and unbearably slow internet, moved to john lewis broardband in Sept ,but origin have re-installed my b/b (not my phone ) to talktalk , leaving me with no b/b at all, its going to take 2 weeks to migrate back to john lewis who are not happy about having a customer stolen from them, just unbelievable !
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- Location
- Hove
- Reviewing
- Origin
- Date
- 2020-07-01
- Comments
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Dreadful, dishonest service, poor response time, goal posts moved. Do not deal with this company.
- Location
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- Location
- Kinross
- Reviewing
- Origin
- Date
- 2017-08-20
- Comments
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Appalling download speed (1.3mbps) and the worst customer service I have ever experienced. Don't waste your money.
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-03-12
- Comments
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This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Its just not worth the hassle
The advisors on the phone are the only good thing about Origin, I had nothing but trouble setting up with them, they were quick enough to take my money but could not get anything right. And dont try to use the chat function, its not live chat, its clearly a ticket system which works like email - they reply in over 40mins to each new sentence you write. Its not live chat at all. For interest, here is a run down of the stupidity that happened with my particular set up: 1st call - you can have ADSL for this price, we'll call you on the day you move in to arrange setting you up. no-one called so we called them. 2nd call - actually you can have fibre and I will reduce the cost for the first 3 months to match the ADSL cost. Set up and paid the first month. Open Reach engineer turned up, couldnt trace the cable in or couldnt figure out how to run a cable in, wanted access to the roof which we dont have in this block of flats and shouldn't need. Contacted the council and got roof access for the next appointment. 3rd call - re-booked appointment for 2 weeks later. Engineer never turned up. 4th call - please wait until 3pm and call back for the report to find out why. 5th call - called back later was told engineer said you werent home (in covid lockdown of course we were home). 6th call - actually there are no engineer notes on ticket saying anything, the booking was cancelled it doesnt even say you werent home, passing on to provisions to rebook. 6th call - no rebooking was done call is cancelled. Let's rebook you now - and actually you werent set up for fibre at all, it was the ADSL contract, everything you've been told is wrong, its not 18 month contract its a year. 7th call - please just cancel it all I'm going with Virgin Media... 'all done for you, you will recieve a refund in the next 5-10days'. Next morning text comes through saying new appointment is booked... what a mess from start to finish - if it even IS finished. Still waiting to get confirmation that is it cancelled. They are absolutely useless. They take money straight away, cant give a straight answer on the phone, don't respond when you email or use the live chat... I started to think they're a scam to be honest.
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2020-10-22
- Comments
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I can’t stress enough, do not go with origin. I’ve been on hold for an hour, I’m only asking why the wifi is down.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-07-17
- Comments
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All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2017-10-30
- Comments
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I took a risk after reading all the reviews. In fairness I like this provider. Decent company, fair service. Nothing wrong so far. I’m happy.
- Location
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- Location
- Southport
- Reviewing
- Origin
- Date
- 2020-05-21
- Comments
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We unfortunately signed up for internet with this company. WHAT A HUGE MISTAKE. We have never had a single day of consistent internet access. We have contacted them on so many occasions it is unreal. We get excuses and lies, conflicting information from whoever we speak to. Nobody will take ownership of our problems.
I urge everybody to steer clear of this rogue outfit, they cannot live up to their own hype nor provide the service you pay for.
As the majority of other reviews state..........
Poor customer service and an even worse internet connection.
AVOID AT ALL COSTS
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-05-23
- Comments
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20 days so far for a refund, surely a refund does not take this long. chase them and give up after an hour, back to BT
- Location
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- Location
- POOLE dorset
- Reviewing
- Origin
- Date
- 2020-04-04
- Comments
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I have never Ben so frustrated and disappointed with a company in my life.
Do not under any circumstances use this company unless u want to be frustrated off line most of the time spend like I have a total of 12 hours so far on the phone only to be told there box is not a good one they do a better one but can’t send it without supervisors permission but they do two even better ones at a cost of approx £90 or £130 approx and I could pay for them xtra on two instalments if I wanted my contract started with them two weeks ago and still it’s not working each time I ring I wait for at least 10 to 15 mins just to be transferred where I wait so far for over 30 mins till I give up
So far to date I have made approx 15 calls to them to be told yes there is a problem (I know that ) I have now contacted resolvea who will try to sort it for me as I’ve been told if I change provider I will have to pay for the rest of my 2 year contract that has just started I have now given them 14 days notice I’m leaving surprise I’ve now been without any internet as no signal since I gave them the required 14 days notice
DO NOT UNDER ANY CIRCUMSTANCES USE THEM
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
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Absolutely terrible. Avoid at all costs!
After moving from BT where I received a constant 21Mbps, I now receive a constant 500Kbps from Origin. The customer support has wait times ranging from 40 minutes to 135 minutes and don't expect any replies for your emails.
I was with them for less than a month before moving. They can sue me if they want me to keep to their contract.
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.