1,017 Customer Reviews over 26 pages
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- Location
- Newcastle upon Tyne
- Reviewing
- Origin
- Date
- 2021-11-12
- Comments
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They told me I could have faster speed if I renewed my contract as service before was rubbish so slow when I signed a 18 month contract I called them as was still getting slow speed only to be told you cannot get any faster in my area conned me into renewing contract now I have cancelled they are billing me over £280 for ending contract early would never recommend to nobody also staff are not helpful at all all I was told was there is nothing they can do I've signed contract STAY WELL CLEAR
- Location
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- Location
- Bedford
- Reviewing
- Origin
- Date
- 2017-09-13
- Comments
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I have sign a contract for 12 months 17.99, first bill arrived £38.75. Tried to resolve an issue, but customer support team said bill is right and no explanation! It was my biggest mistake to sign a contract with them!
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Origin
- Date
- 2019-04-17
- Comments
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Terrible internet provider. They're cheap but you understand quite quickly why. They draw payments twice quite often by mistake, take ages to refund you, they stop your connection by mistake as well (never missed a payment and my connection has been cut twice over 1.5 years with them). I'm currently not supplied by them anymore but it's now the 3rd month they withdrew and I'm still waiting for them to stop and refund me... Customer service is terrible as well. Completely useless.
- Location
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- Location
- Filey
- Reviewing
- Origin
- Date
- 2017-03-07
- Comments
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Terrible service I paid 12 months upfront have now been waiting 7 weeks to be connected calls are not returned & complaints not taken seriously avoid!!!!!!
- Location
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- Location
- Richmond
- Reviewing
- Origin
- Date
- 2017-08-11
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2016-12-15
- Comments
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I went with this broadband company because the package on offer was very good. Not having heard of this company before, I was apprehensive. But I have been extremely impressed with them. Their service providers are friendly and helpful and the overall broadband connection and reliability service is great. Would have no hesitation in recommending Origin to friends and family.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-07-04
- Comments
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Least reliable connection I've ever had from an internet service provider. I'd happily go back to TalkTalk from Origin Broadband. Customer Service gets an extra star because they're polite, but the technical support department is unable to offer any useful explanation or solution for the awful quality and reliability of the connection, and blame it all on the fact that the connection is wireless, as apparently my neighbours' toaster being used can result in my internet connection slowing down or cutting out... Also took about an hour to be connected to the second level of technical support. After this contract is up I'm confident I could get a better service by picking a random ISP from a list...
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2017-08-07
- Comments
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I switch ISPs quite often to find good deals, and Origin Broadband seemed like it would be a decent provider for a reasonable price, but I was very very wrong, the connection cuts out several times a week while I am using it, and there are very frequent slowdowns. The speed I sometimes get is more like 56k than broadband. The quality of their broadband seems to have taken a very sharp dive earlier this year and now this is a company to steer clear of at any cost.
- Location
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- Location
- South Wales
- Reviewing
- Origin
- Date
- 2018-02-01
- Comments
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Rubbish. Keeps dropping out a number of times a day and often goes off needing an engineer a couple times a month. Also slow, can slow down to next to nothing. Customer service try their best and are always polite. If possible go for different company.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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I'm lost for words. I can not believe any company would treat clients so badly. I ordered the broadband on 31st, was told that I can get fibre optic, so I did that, waited for two weeks, did not get an installation date a response, or anything else, got completely ignored. So I called them up and they said it's a technical issue they do apologise but I will need to wait another two weeks to get this installed. So I asked them at that point if this is due to the fact that there is no fibre optic available where I live, and they said no definitely not, it will go through this time. So I thought ok, I already paid I'll survive for the two weeks. Two weeks later, still no-one got in touch with me, giving me a date of the installation so I rang them again only to be told, that they can't provide me with fibre optic, and that I can take out their normal broadband deal, but still have to wait another two weeks for that. Got offered a compensation of a month free if I get that. Hilarious!! Obviously they ignore all the emails you send, so I will have to ring yet again (I'm on hold for ridiculous amounts of time every time), to cancel on them. SHAMELESS!
- Location
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- Location
- Dorchester
- Reviewing
- Origin
- Date
- 2016-12-04
- Comments
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They promised 6.5mbps but we are lucky if we get half that. Their waiting times on the phone and in chat lines are abysmal. Their communication is poor. Waited in all day for an OpenReach engineer who never showed and Origin couldn't tell us why. An engineer showed up a few days later and checked all the internal wiring. The line was reset and was ok for a couple of days. Now it is back to half speed. Nothing has been changed inside. There is no improvement to the speed when wired to the test socket. I can't understand why Origin can't just get it sorted without an engineer having to have access to the property (if and when they turn up) and without the threat of being charged for the engineer. Suggest you avoid.
- Location
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- Location
- Riddings Derbyshire
- Reviewing
- Origin
- Date
- 2022-01-26
- Location
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- Location
- Shropshire
- Reviewing
- Origin
- Date
- 2018-03-06
- Comments
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OK I've read all the negative reviews, but my real time experience is the absolute opposite, carry on reading if you have the energy.. I went with Origin because it was the cheapest provider; I'd read really bad customer service reviews, crossed my fingers and hoped all would be OK. I've been with them for over a year and everything has been fine. BUT HERE'S THE IMPORTANT BIT... Yesterday internet went down but phone line was still on. I rang them at 6:15 pm. pressed the options for 'tech service' and got ready for a long wait... Phone was answered on second ring, assistant was courteous, efficient, talked me through all the line checks and router checks, just in case it wasn't a line fault. Rang me back when I needed to sort something else out. Concluded it was a line fault, said they would get OpenReach to sort it AND would ring me at a time of my choice next day to check things. They did exactly that: Open Reach were with me at 09:30 am next day, fixed their fault, all sorted. Then Origin Phoned to confirm all OK. Perfect customer service when things went wrong. My last provider was Plusnet and a similar problem took over a week to sort, Plusnet didn't raise the issue with openreach and left me hanging around for days... Its why I moved. OK this is a 'one off' review but I have to rate as 5*. And it is cheapest for me..
- Location
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- Location
- Bolton
- Reviewing
- Origin
- Date
- 2017-05-18
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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Cheap price poor service
Don’t go there
I am disgusted with this company
They have no customer service at all and you spend at least an hour ever time you can as even though you choose technical help it take s20 mins to get through to customer service of which there is none and then another 20 mins to put u thought to technical
- Location
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- Location
- TROON
- Reviewing
- Origin
- Date
- 2023-11-07
- Comments
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Once it was a very good broadband and customer service. I do not know what happened but now it is nightmare. Live chat is gone, they don't respond to emails, if you have problem you have to phone which is very expensive. I lost 25 pounds calling them and got nothing done. On September 26, I lost my internet connection and I still have no signal. Instead of fixing the problem they sent me a new bill! Stay away from them!
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2019-12-17
- Comments
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There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.
Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.
After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Origin
- Date
- 2017-08-02
- Comments
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Great provider, if you like lots and lots of downtime and enjoy slow internet. Half the time it barely hits 1mbps, when my previous provider Sky was consistently 8mbps. Origin may look like good value, but the reliability is so awful that I've spent more than enough on extra data to use my mobile as a hotspot during downtime to make this the most expensive internet provider choice I've ever made. Truly awful
- Location
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- Location
- South West Wales
- Reviewing
- Origin
- Date
- 2017-09-20
- Comments
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I would say just about the worst in my experience in terms of customer service. Cheap though... It appears that most support are on training and have no clue what they are talking about. ADSL speed varies 3-6 mbps. Passable if there is no other choice at all. If there is and even if you are desperate go for like of TalkTalk, Plusnet
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2023-11-14
- Comments
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Cut off my 89 year old mother as sent correspondance to the wrong address after taking over account from SSE/OVO but continued to take money from account still struggling to get her reconnected 3 weeks later with their terrible Customer Service spent many hours on phone and frequent trips needing to be made to our mother flat by myself and my sister terrible company, should not be allowed to operate in the uk market
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2019-09-02
- Comments
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I've been with origin for almost 2 years and, from the start, the broadband service has been available all the time; no problems with that.
Customer service, however, is in need of some work. I signed up for a 12 month package and paid up front. After a couple of months - in the new year - I noticed that there was a payment from my bank account so I called up and was told there had been a mistake and it would be corrected. The following month, same again. Third month in a row, same again. Eventually, the payments stopped and a cheque for 4 months overpayments was sent to me. When my 12 months were over, I called and renewed, full payment, same as before, and in year 2 no problems either with service or extra payments.
I've just made a payment for year 3 - a bit early; payment on August 1 for a service starting in September but it's paid now so I'm not going to fight over it.
To be completely fair, the people at Origin have sorted out the problems as they arose but their process seems to be very slow. Whenever I've called, they have been polite and I don't recall it taking too long to connect.
Avoid? No - if you're patient with them, they will get things right and, to be fair, my broadband connection has never let me down.
- Location
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- Location
- Chesterfield
- Reviewing
- Origin
- Date
- 2017-08-24
- Comments
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Speed no where near what was advised, been on hold over the past 2 days for over 3 1/2 hours trying to sort. Over the 4 calls keep getting told I need to speak to tier 2 support and then left on hold for over an hour with no answer. Finally got through to find out they have put me on the wrong broadband package and even thoigh im paying for faster speeds im on the lowest speed broadband. They cant fix as the office is closed and will get someone to call me back tomorrow. Fingers crossed as they promised a call back today and i still had ring up.
- Location
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- Location
- North East
- Reviewing
- Origin
- Date
- 2021-06-25
- Comments
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Just a shame there wasn't a minus on the star scale, after numerous calls over several weeks keep promising the amazon voucher that you are supposed to get with the tv side of things, holly promised one last time is would definitely be with me by today and that supposedly came from management, guess what after another 2 calls today nothing, absolutely nothing. What makes it worse is that I only agreed to keep the tv package weeks ago as I was promised the voucher weeks ago and now they want over £200 early termination fee for the TV, as you can image my anger over numerous calls and the promises I also cancelled the broadband, trading standards first thing Monday morning, also asked how to apply for a subject access request in regards to the phone recordings each time I have phoned.
- Location
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- Location
- lincolnshire
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
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NIGHTMARE ON ELM STREET
Well how to describe this company I had to calm down first but here goes, I placed my order on the 16/06/2017 duly paid as you do before any service is supplied, waited the customary 4 days as stated by origin so after 10 days of hearing zilch I rang the update line and given a installation date of the 4/07/2017 thank you for contacting us [beggars belief that 1] not an hour later got an email to say unexpected delay on your installation, well what a surprise, if I go on anymore I will need therapy, attempted to contact origin over the next fortnight with no success from phone or email. so I tried one last time today 10/07/2017 to cancel my order and got the biggest load of bull I have heard for a long-time.
so thank fully this saga is over and I can get my money back fingers crossed but that will take 7 to 10 days watch this space!!
rating the customer service big fat zero, equipment never even got a router to get started well at least it has saved me the trouble of sending it back, AVOID AT ALL COSTS ORIGIN BROADBAND
- Location
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- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
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This company LIES to its customers on a daily basis. Nonexistent customer service.
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2018-06-12
- Comments
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Do you like:
Listening to music on hold for long periods of time?
Appalling customer service?
Slow and unreliable broadband? Then this is the company for you!
Avoid like the proverbial plague IMHO.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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This is the worst company I have ever dealt with. I have today gone live with another provider and hopefully free of this horrendous company.
I paid a whole year in advance for broadband and a year in advance for anytime calls. They started billing me again after 9 months.
They cant get anything right. They dont reply to emails and they leave you waiting up to an hour on hold. Their broadband speed is slower than any provider I have had. Avoid at all cost. They are the cheapest for a very good reason. They are rubbish and will stress you out for the whole time your with them. I have today cancelled direct debits to them as they are now trying to bill me for Jan Feb 2018 even though I moved to sky today. They owe me money. AVOID
- Location
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- Location
- Blackpool
- Reviewing
- Origin
- Date
- 2017-10-30
- Comments
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I changed from TalkTalk and wish I had not.
Origin has got to be the poorest excuse of a company.
Customer service is diabolical and if you have Origin I would closely scrutinise your bill including call charges.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-07-30
- Location
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- Location
- Leominster
- Reviewing
- Origin
- Date
- 2017-04-21
- Comments
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Phone connected on time but took a further 9 days for broadband to be connected. If you're an existing customer they take a very, very, very long time (>1 hour)to answer the telephone, but answer straight away if you go through to sales! So be prepared to wait.
- Location
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- Location
- Potz
- Reviewing
- Origin
- Date
- 2018-06-22
- Location
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- Location
- Paisley
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
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Sends text with 'no engineer required' but emails an undiscussed phoneline installion date - then denys all responsibility and when cancelled will try to remove a £108 fee for the openreach cancellation.
Customer service polite but utterly useless, took three transfers just to get past the drones doggedly following their scripts and unable to deviate. Will be disputing further. Avoid dealing with this company.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-02-22
- Comments
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Please refer to my earlier review of 2016-12-27. Yet more problems have arisen. I've just been onto Origins new portal and glad that I did because in red letters it states that I am behind with my payments. I paid a year in advance for Broadband and a year in advance for anytime calls when I joined. There was an initial payment of £5.16 billed in January and this was taken via direct debit on February 10th and clearly shows on my bank statement as paid. This morning I spent my time trying to contact Origin via online chat (no one answered)I eventually got an answer via telephone and was told to just ignore the red letter demand and that it was "probably teething problems". I don't want to "just ignore" it. I want them to delete the demand so that I know that it's not going to get worse as red letter demands do. This company has been a pain in the neck since I joined them. I wish I hadnt.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2016-12-27
- Comments
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I joined Origin on 07/12/16 and paid a year in advance including one year anytime calls.
I paid a total of £232.49. My contract ends with my current provider in 3 days.
Origin have not been in contact with my current provider so I will have to continue paying my current provider.
I contacted Origin on the 21/12/16 to find out what was happening and why I had heard nothing. They said they would look into it. Again nothing happened and no contact from Origin. I have today spoke to a chap at Origin who although very polite and apologetic was unable to tell me why nothing has been done or why my current provider has not been contacted or why the woman I spoke to on the 21/12/16 has done nothing to rectify the situation.
Origin have not contacted me at all since they emailed a receipt for the £232.49 three weeks ago.
I will keep you updated. Although I will probably demand a full refund within the next week as this company in my opinion is unprofessional and is quick to take money only.
- Location
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- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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You lucky people, after 4 months I still have no broadband and after taking Close to £150 from my account I was told that I would have to wait for 7 to 10 days for my refund, . The quickest answer on the phone was 15 minutes ( longest 46 ) in total about 4 hours only to be repeatedly lied to. Anyway 2 weeks later I'm obviously still phoning and waiting and phoning and waiting , so I'm amused at you lot of moaners ,
- Location
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- Location
- MAIDSTONE
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
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People, please read all the reviews on these Cowboys who operate from Yorkshire. Absolutely CRAP outfit supplying a crap service and taking your money. Read up and do your homework as to why they get so many people making complaints about everything from substandard equipment that is about 4/5 years out of date, their billing and prices are made up over the phone and the best is the customer care services? Which is really none existence and the other Cowboys attached to the outfit are the debt collection agency. So be warned and take the advice of the worst reviews and work backwards you will see for yourself what a CRAP scamming outfit they are.
- Location
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- Location
- Oundle
- Reviewing
- Origin
- Date
- 2016-12-16
- Comments
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My speed is limited by the BT copper wire - so it's rubbish. Origin has first class customer service enabling even a dummy like me to connect successfully. They are half the price of Talk Talk and the provider, Fleur, who Talk Talk passed me over too when they lost interest in my simple needs. I'm very happy with Origin - half the price and far better customer service. Speed is the same as Talk Talk because of BT. Max is 6 per sec.
- Location
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- Location
- Croydon
- Reviewing
- Origin
- Date
- 2020-12-01
- Comments
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This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-12-02
- Comments
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Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!!
- Location
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- Location
- Kettering
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Worst and misleading customer service that I have ever experienced. They Will take at least an hour to answer when you ring customer service. Very unhelpful staff with no knowledge about the industry. Never trust them by just seeing the cheap prices they offer. They will definitely give you intolerable levels of hardship.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.