1,017 Customer Reviews over 26 pages
-
- Location
- middlesex
- Reviewing
- Origin
- Date
- 2017-08-30
- Location
-
- Location
- Hastings.
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
-
I decided to join Origin after suffering issues with Plusnet and a price hike of nearly £10 a month. My instal date went ahead as planned and I recieved a text and email confirmation to say that the service was up and running, however, it was not all ok and I was left with no phone or internet, I telephoned Origin to tell them of the issues and lo and behold BT turned up at the door 2 days later.
There was a fault "in the box down the road" which he attempted to fix but was unable to, the very next day which was a Sunday the same chap from BT was back and had fixed the fault (***** stars BT *****) and everything was up and working.
My speed is now 31MBPS rather than the previous 7MBPS from Plusnet, oh I nearly forgot to mention that I now also pay have the price as well.
Sterling service Origin and BT, poor show Plusnet.
- Location
-
- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2021-01-09
- Comments
-
So for a whole year I haven't had a great broadband reach or speed. That I can cope with, what I can't cope with is. Taking money out of my account when I have credit. 3 times now this has happened. So if you ever expect origin to honour any credits they may give you for whatever reason you'll be very disappointed! I will be changing provider as soon as I can
- Location
-
- Location
- Southport
- Reviewing
- Origin
- Date
- 2017-04-02
- Comments
-
My broadband package with them went live 1st March. The connection was flakey in the first couple of weeks. I was on leave from work so I wasn't that bothered and thought it would settle. However, I work from home quite a bit and after my annual leave, my VPN connection kept dropping out and I couldn't work. On demand tv usually lets you start watching after 30 seconds downloading, since moving to origin it's half an hour! Called them last weekend because I watch bike racing online. The first race of the season and I couldn't even load the page, never mind start the stream. Thought I'd check the speed on Speedtest.net and it couldn't even load that page. They had me unscrewing the faceplate on the wall data socket. The network guys in work said this is "busy work" to make it feel as though something is happening. Did a router reset which was annoying since I put my own password in it, so had to re-do all that again afterwards. Went through router settings and changed 2. Still the same, she tells me to try again all of a sudden and it was much better. Asked her if she did something her end, she said no. Trying to download on demand tv last night and there is no connection whatsoever. No Wi-Fi connection, no ethernet connection, thank goodness for 4g and smart phones. So mad. It came up again a couple of hours later, but it is only 6mb download speed, which it has been when it's been up since the start. With Sky it was 12mb+. Going to phone later today and see if they can get it working properly and then going to see about getting out of this contract. It's not fit for purpose so I don't know if they can hold you to a 12 month contract. I hope not, I'm not spending an hour every weekend on the phone to them.
- Location
-
- Location
- Mid Wales
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
Origin have done exactly what they said they would do, exactly when they said they would do it. The customer services are knowledgeable, helpful and friendly. The broadband speed is better than we had with our previous provider (BT) and we have not experienced any breaks in service since we were switched over a month ago. Origin's part of the switching process was straightforward and seamless. So far, head and shoulders above BT for customer service, broadband service and value for money.
- Location
-
- Location
- Tavistock
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
-
Do not use this service unless you want to spend your life on hold. Appalling customer service. They answer the phone for sales, but not for anything else. I have no faith in them.
- Location
-
- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2023-10-02
- Comments
-
Incredibly poor customer service!!! My account has been sold to Fleur Telecom and today Origin have taken 2 direct debit payments from my account. I am now with Fleur (apparently!). Tried several times to contact and sort.. customer services had NO idea my account had been sold on and no idea about Fleur, they couldn’t discuss the direct debits as my account was not found !!! I have tired complaints but nothing. I have no idea who to contact in Origin to sort out my DD!!!! Terrible
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-10-13
- Comments
-
Only works within 1m of the router, paid for most expensive package but download speed is barely 20mbps
- Location
-
- Location
- LEICESTER
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
-
Service has been awful since swapping to Origin from BT to save money. Line rental's included but what I wanted was a reliable broadband service. I haven't had this at all. Downloads are at a snail's pace and worst is the connection fails at least 3 or 4 times an evening. Been through so many calls to their "support" with this so irritating voice at the other end whilst the calls have been on hold for ages. No change though. Reported it to OFCOM a month ago but they haven't come back to me. Don't waste your money on this scam company. I'm going to switch back to BT or move to Virgin now, even though I paid up front for a full year.
- Location
-
- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2017-11-21
- Location
-
- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2017-05-02
- Comments
-
If I could give less stars I would. The customer service is horrendous.
They have removed their live chat and ignore their emails. If you have the time to call them (as you will be on hold for well over 20 minutes) then you are met by rude staff who read off scripts and couldn't care less about helping.
I'm furious with my service and locked into a 12 month contract. Can't wait to get away from these time wasters, roll on 12 months!
- Location
-
- Location
- Kent
- Reviewing
- Origin
- Date
- 2019-12-09
- Comments
-
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
- Location
-
- Location
- Gravesend
- Reviewing
- Origin
- Date
- 2019-12-10
- Comments
-
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers!
- Location
-
- Location
- Londonderry
- Reviewing
- Origin
- Date
- 2017-09-26
- Comments
-
A truly atrocious company. Very poor customer service, disasterously slow download speeds and hopeless at aftercare. AVOID at all costs.
- Location
-
- Location
- Carlisle
- Reviewing
- Origin
- Date
- 2024-02-09
- Comments
-
I was another customer dumped on Origin by SSE/OVO. The promised download speed of 40mbs is regularly down to single figures and the connection frequently cuts out while I am in the middle of trying to work. I have tried twice in the last week to contact their "customer service" with no response. Absolute rubbish company. Do not touch with a bargepole.
- Location
-
- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
-
very ridiculous service,
- Location
-
- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
-
extremely poor service, speed ridiculous and waiting time on call horrendous
- Location
-
- Location
- Le20eb
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
-
Very poor internet speed, slower thAn my own phone internet, spoken with your couleague but not satisfied, definitely not gonna use next time, wanna leave origin but its contract for 12minths so stuck with it
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
-
Recently joined and procedure worked very smoothly
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2018-04-10
- Comments
-
Fibre broadband frequently drops out for minutes at a time during evenings. Regularly find websites blocked due to "Unusual traffic from your IP address." Static IP address was changed with no warning. Spent more hours than I care to think about listening to their on-hold music and staff have never called me back despite promises on several occasions. They are currently blocking Vodafone so my SureSignal box can't connect - Zero progress with this for 6 days now despite calling every day.
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-11-19
- Comments
-
Well where do I start! Moved to Origin broadband at the end of a 2 year contract with BT on a very stable fibre connection... Why! well the prices of Origin £25.99 a month seems great! but its for nothing! Activation date was the biggest mess! I was ready to move and the day before the router did not arrive, contacted origin and they confirmed they had not ordered it so on switch day i was without internet and ever since then my normal fibre connection that was around 30mbps stable is now around 0.76mbps! yeah not even 1mbps!... ive been in contact with origin and they dont really respond to emails the facebook team is where you will get a response but they need to escalate to the technical team who haven't got back to me yet.. this is all within the first 2 months so far and I havent had a day where the connection has been stable like it was for the full solid 2 years with BT! I have started the process in switching back to BT... I wont be paying them a penny more! Complete and utter joke of a company!
- Location
-
- Location
- Wooburn Green
- Reviewing
- Origin
- Date
- 2017-01-13
- Comments
-
Terrible company. Avoid. My download speed is noticeable slower than with SKY. After hanging on for 45 mins on the phone I gave up. I then got through after hanging on for another 45 mins.
I also sent an email and I have never received a reply to this date.
The prices are pretty good but avoid this company. I made the mistake of deciding to support a smaller provider. Don't waste your time with this lot.
- Location
-
- Location
- Belfast
- Reviewing
- Origin
- Date
- 2021-02-23
- Comments
-
Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
- Location
-
- Location
- Beckenham
- Reviewing
- Origin
- Date
- 2018-04-02
- Comments
-
Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
- Location
-
- Location
- Wigan
- Reviewing
- Origin
- Date
- 2017-03-04
- Comments
-
Very poor service , attempts to Overcharge . Charges for services that were not in the agreed contract.
This is one company to AVOID.
Broadband unconsistant.
Spends hours on the phone and have them promise to ring back but they don't.
One word ....Pathetic
- Location
-
- Location
- Wigan
- Reviewing
- Origin
- Date
- 2017-03-02
- Comments
-
I signed up for Broadband only at £17.99 a month.
Paid the initial £17.99 while registering. I registered No Phone needed and was quoted £17.99.
I then heard nothing... I waited 2 weeks and got twi identical emails telling me congratulations your Broadband will be connected did/mm .... but no date .
I then contacted Origin by phone and told them I had no Router.
3 days later a router arrives. I connect it up but get no Broadband. There is a note with the router saying your phone line is ########### . I ring this number from my mobile phone and I hear that the line is connected so I hang up.
I then ring Original Broadband and report my Broadband is not connecting. After 20 minutes I'm connected to a man speaking very poor English, advising me to hack into the admin using admin as username and password.... he is very difficult to understand and after 10 minutes he asks me to hold on.... after 5 minuted of holding on, I am cut off.
The next day I ring the help line and get put through to an assistant eventually after another 20 minutes..... who asks questions about the lights on the Router box.
I say there are 2 lights showing and the ASDL light is not one of them. He tells me the Router is faulty after I check the box connections for him, and he will order a new Router for me.
The new Router does not arrive.
Again I spend 20+ minutes trying to get connected to Original customer services..... I tell them about the conversation with the man who said the Router is faulty.
Wednesday 8th Feb a new router arrives.
I connect it up and ha.ve Broadband.
..... Feb 27 I get an email from Original telling me my first bill can be accessed... I try to access the connection but it will not show me my bill.
I then ring Original Broadband customer support to tell them I can't access my bill...... 20 minutes later a man helps me and says there is a fault on the programme in some areas.
I ask him how much is my bill ?
.......... £79.88 he says .
I question this and he says the line had to be repaired but he can see where I am overcharged by £9.99.
Again I question this and says hold the line . I ask him to ring me back on my mobile phone 07733559645 . He says ok, but never rings back.
The next day I ring Customer Services again and speak to a young man called Keenan. Keenan is very helpful and tells me I have been charged for a phone line which costs £48.00 ..... even though I asked only for Broadband connection only. I tell him this is unacceptable and I am not prepared to pay anything more than £17.99 as per my contract.
Keenan says can he ring me back later while he checks with someone.... I say Ok,
Yesterday Keenan did not ring me back 24 hrs after I last spoke to him.
I am seeing my Solicitor on Saturday and will be showing him my conversation and Contract that I agreed at £17.99 a month .....
This is not funny , I'm a 70 year old pensioner with high blood pressure and diabetes ...
GET THIS SORTED OUT NOW..... Ian Morgan
- Location
-
- Location
- Jedburgh
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
-
Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Origin
- Date
- 2018-11-12
- Comments
-
AVOID AVOID AVOID
Keeps cutting out for weeks!
Customer service n technical not trained, take u round in circles, useless careless, faults promise to ring back n never do, big time liers, robbing thievs
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-08-31
- Comments
-
I hate this broadband, because we had it 8 months and it doesn't work properly during the whole period. We waisted so many time on the phone with them. I couldn't work properly with such a broadband! I can not upload nothing and they couldn't resolve this issue (even after 100 calls)! Going to cancel this terrible support!
- Location
-
- Location
- Durham
- Reviewing
- Origin
- Date
- 2018-07-27
- Comments
-
Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.
- Location
-
- Location
- Bracknell
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
-
This is the worst internet provider I have ever used, I have only been with them for 3 months and have been unable to stream any media over the router they provided. Nobody seams to know what they are doing .I phoned them numerous times but the tech team was unable to resolve my issue and was even told that 6 devices were to many to connected to the router.
I have now switched to my previous supplier and waiting to see if they will demand their cancellation fee, which I plan to deal with the same way they dealt with me!!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
-
Impossible! It took 1 month to set he connection for what I paid 499 GBP in advance for 18 Months upfront. All this after hours of hanging on the phone with the customer service. Yesterday they charged me the 29.41 GBP by direct debit!!! They even had not provided the invoice!!!
Don't trust this company. Will got to my bank to reverse the transaction.
AVOID AVOID AVOID!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
-
To update my previous review. They charge for the first part of the month (when broadband installed) by direct debit. And then every month payment goes from prepaid sum at the beginning of the month.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
-
Paid in advance 18 months for 76/20Mbit speeds. Took 1 month to get the fibre broadband installed(with spending more than 5 hours on the phone with customer support) During the work day(daytime) speeds are 50/20Mbit (never seen more than 50Mbit downstream, looks like limited...) During the evenings specially friday and all weekend the speed falls to 1-2Mbit both upstream and downstram. The pings are more than 30ms what is unacceptable if you work online and you need the fast response from servers. I ordered the fibre broadband not the DSL or any other last age... And when you most need the fast and stable internet PROVIDER CAN'T PROVIDE THE SERVICES YOU PAID FOR. It works worse than Three mobile all you can eat package what is cheaper and works better and no contracts! Don't waist the time with origin, pay a bit more but get the speed and reliability you pay for...
- Location
-
- Location
- Marston Magna
- Reviewing
- Origin
- Date
- 2019-03-09
- Comments
-
Very good customer service with resolving issues. I switched because we experienced drop outs and slow speeds over the term of our contract and I hoped that our new ISP would be better.
- Location
-
- Location
- Redhill
- Reviewing
- Origin
- Date
- 2020-09-09
- Location
-
- Location
- SCOTLAND
- Reviewing
- Origin
- Date
- 2018-11-06
- Comments
-
Terrible service throughout my one year contract. Very poor customer service, lie after lie when I challenged their answers to my problem. I paid the full year in advance as it was a good saving but they continued to bill me every month and it took almost 10 months to resolve. I did have a reasonable service from September 2017 to the end of May 2018 but since then it has been diabolical since then with download at 0.3mbps regularly and upload slightly higher at 0.6mbps. When I really started to push them on the problem they suddenly (by email) advised me that they could no longer provide me a service and gave me 30 days notice to change provider! The reason they gave me was flimsy at best and a downright lie at worst - they said it was due to a"network restructure". When I tried to get an explanation of the so-called "restructure", I got a load of nonsense and decided to just cut my losses and change provider. I'm now with Plusnet and things are much better.As far as calling Origin goes, the longest wait I had for them to answer my call was ! hour and 47 mins!! To be told absolutely nothing!
- Location
-
- Location
- Brighton
- Reviewing
- Origin
- Date
- 2017-10-27
- Comments
-
It just goes from bad to worse with this pathetic excuse for a company. I had lots of problems to start with but now i'm about ten months into my year contract they have decided to start charging me for line rental, even though I paid a year in advance for line rental and calls. I did email their non existant customer services and got no reply. I eventually managed to speak to someone who said they would sort it out and I'm still waiting. Cant wait till my contract ends so I can go with another provider. Any provider no matter how bad will not be as bad as Origin. You have been warned!
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
-
Really want to say how pleased I've been with Origin today! My internet connection failed, which is only second time in 12 months.. I am not very good at technical stuff and rang Origin. The girl who answered (Milly) was so very patient with me and talked me through re setting procedures.. I always dread anything going wrong that requires technical help, but Milly put me at ease and helped me through it!! Thank you Milly and Original!
- Location
-
- Location
- Scotland
- Reviewing
- Origin
- Date
- 2023-04-13
- Comments
-
In three months with this company:
I have had my phone line cut for a substantial period.
I have been repeatedly overcharged.
I have been kept waiting on phone lines for jaw dropping times.
I have been repeatedly assured that different problems would soon be resolved and then they weren't.
I was advised to use WhatsApp for customer service. It was then discontinued without me being told, so I was sending messages with no hope of a response.
The company is unable, or refuses, to break down my bill month by month, even though it is a simple contract.
I had phone line problems blamed on sub contractors, when my contract is with Origin, not the sub contractors.
The amount of time I have spent trying to get resolutions to problems with this company is jaw dropping.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.