1,366 Customer Reviews over 35 pages
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- Location
- Aintree
- Reviewing
- Post Office
- Date
- 2021-06-27
- Comments
-
We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
- Location
-
- Location
- woodbridge
- Reviewing
- Post Office
- Date
- 2024-03-04
- Comments
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couldnt even load a yt vid did a wifi test 0.14mb/s
- Location
-
- Location
- Leatherhead
- Reviewing
- Post Office
- Date
- 2016-07-23
- Comments
-
Goes down 30+ times a day. Customer service failed to reply to complaint. Telephoned them and got a recorded message they are experiencing high calls, call back, then the call cuts off. The product is sub standard, the customer service non existence. I will never endorse anything the post offers offers again. They really do not give a damp.
- Location
-
- Location
- Standish
- Reviewing
- Post Office
- Date
- 2019-11-08
- Comments
-
I have now been with the Post Office for over 2 weeks and I still have no broadband. Can’t get an answer from them as to when I will have either. So frustrating. Keep getting dates a few days in advance and then the day comes and goes and still no WiFi.
******AVOID AVOID AVOID AVOID AVOID ******
- Location
-
- Location
- Redcar
- Reviewing
- Post Office
- Date
- 2020-04-09
- Comments
-
Extremely slow or cuts out altogether very often. Watching programmes can take too much time as keeps dropping or cutting out totally.
Abysmal and truly frustrating.
- Location
-
- Location
- scotland
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
-
I really do not recognise the reviews I am reading as being from the post office. I think perhaps it is only those who are unhappy with their service that write reviews to vent their anger. It seems that every broadband provider is terrible that you would not touch any of them with a barge pole if only read these reviews. I have been with the post office for 2 years and they have been the most reliable provider I have been with. I have had no problems at all in this time and on the couple of occasions that I have called customer services, it has been answered quickly and dealt with immediately. I have had a good broadband speed and really cannot fault the service at all. Personally I would highly recommend the post office
- Location
-
- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2016-08-18
- Comments
-
The speeds were slow (300ms to London servers).
The second we started any kind of real usage such as downloads or streaming video we had instant packet loss & pings upto a few seconds.
On phoning post office about this they insisted the problem was likely with our internal wiring, had us switch to the master socket 'to test it' and then the connection got better.
Interestingly this happened even if the connection was already on the master socket when we phoned them!
On attempting to transfer away from them we were told there would be an exit fee until we challenged them on having changed our call charges.
After that they then told us we had canceled our transfer, which we had not. On phoning them they told us to talk to the new ISP as their system had no record of them initiating the cancellation.
The new ISP said they had received no cancellation, when confronted with this the post office admitted the cancellation was entirely inside their own system.
DO NOT USE THIS ISP.
- Location
-
- Location
- Oxford
- Reviewing
- Post Office
- Date
- 2020-05-01
- Comments
-
Won't use again. The child filter blocks a lot of children's sites that it shouldn't, the BT one was much better. Reliability is so-so if all you're doing is downloading files but I've had numerous problems with port 22 (ssh) getting blocked, meaning some applications don't work properly, despite phoning them on many occasions (with ridiculously long on-hold times). Very cheap, but in hindsight not worth the saving.
- Location
-
- Location
- Barrow
- Reviewing
- Post Office
- Date
- 2020-02-21
- Comments
-
If I could give 0 stars I would, absolutely horrific. Get told an engineer is coming to fix broadband and phone, nobody shows up. Get told the next day but only get a phone call and internet still not working. Replaced router 3 times. Absolutely terrible would not recommend
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-05-18
- Comments
-
Horrible wifi. A joke. Doesnt work at all and when it does it constantly cuts off. It doesnt work for more than 10 minutes a day and even 10 minutes would be an exaggeration for this ****** company.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-07-23
- Comments
-
I’ve been on the ADSL service since November 2018, previously was on TalkTalk (TT). I’d say the customer service is arguably some of the best I’ve seen from an ISP (admittedly quite a low bar) and much better than TT – you can usually get through to the technical support team after only a couple of minutes and they do a much better job of getting an engineer out to you (1-2 working days I found). Also, they actually record the line quality your receiving and their technical personnel can see what’s been going on, so I never had any problem proving my line had issues.
HOWEVER, that’s about the only good thing I can say about the service. In terms of line speed and reliability it was equally as awful as TT. So many engineers came and went, we had new filters, a new socket, new cable, new pairs, new equipment in the exchange.. so much so that I’ve actually developed a fairly decent knowledge of the local internet infrastructure. And if you’re thinking, that’s probably just down to issues in your house/area, consider this, you may be in a similar situation:… a few of the Openreach engineers agreed that there are blackspots for ADSL… if you live a long way from the exchange and from the cabinet then you’re very likely to have the same kind of service (i.e. generally much slower linespeed than advertised and lots of faults on the line, especially after bad weather). For comparison, we live 300m from the cabinet and 1.5km from the exchange (as the eagle flies). More copper cable means more likelihood of faults. Their advice was to switch to a fibre optic service (but even then they qualified that with, it probably won’t be a faultless experience if, like us, you live a long way from the cabinet).
Another issue with PostOffice is that they haven’t signed up for the automatic compensation scheme like BT, EE, Sky and some others. So, as a customer you will have a small fight on your hands to get your monthly bill reduced, whereas you could have received £8/day and without even needing to ask for it. So, for 3 months of lost service on POs ADSL £15.90 line, they will merely credit you with ~£48, but other providers on the scheme would automatically pay ~£720, which might go further towards actually compensating you for all the calls, inconvenience of sitting in all day at home, mobile data costs etc.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2020-12-13
- Comments
-
Acording to Wikipedia, the Soviet Union fell in 1991 - as such, the people of the USSR never had any ecperience with boradband. If they had, I imagine it would probably have been like our experience woth the Post Office.
The slowest and least reliable internet I've experienced since dial up.
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2017-10-01
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
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Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
- Location
-
- Location
- Devizes
- Reviewing
- Post Office
- Date
- 2021-06-20
- Comments
-
Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
- Location
-
- Location
- Leyburn
- Reviewing
- Post Office
- Date
- 2021-03-04
- Comments
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I cannot believe a company is so bad and yet continues to trade.
1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.
2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.
3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.
Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Post Office
- Date
- 2016-02-17
- Comments
-
Switched from Sky. Saving £17.50 for the first 12 months. Then £10 a month after that. Internet was off for about an hour while it switched over. Getting 10mps instead of the 8mps with sky. No reliability problems.
Had a small problem with the phone line (no caller display). E-mailed customer services who were useless. Phone customer services who were very nice and professional. Problem was fixed in 24 hours and they rang me to check it had been sorted.
Would be 5 stars but the virus software caused my Windows 10 laptop to need to be restored to factory settings to get it working again.
Overall would not hesitate to recommend Post Office Broadband.
- Location
-
- Location
- coylton
- Reviewing
- Post Office
- Date
- 2017-12-10
- Comments
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cannot get fiber broadband in my post code and have been in contact with post office to ask if they can help to speed up my broad band as I don't get there upload speed they say i expect to get but i just moved house and now in new contract so there for 18 month till i can change providers who can give me fiber broadband ps they say they cant help me so stuck with them till contract out
- Location
-
- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-03-04
- Comments
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So far waited for over a month to get fibre connected. Three engineers have so far failed to work out how to connect my house. Just got another appointment for over a week away bearing in mind how long we've already been waiting and they have the cheek to still charge the full £30 installation fee.
Useless.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-01-09
- Comments
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Goes down several times a day, post office claim nothing is wrong. Complete rubbish.
- Location
-
- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2019-12-31
- Comments
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Terrible. Drops out regularly. Slow. Even after I left they carried on deducting gradually increasing amount!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2016-03-21
- Comments
-
Avoid this provider at all costs. The speed is consistently slow, the company does not reply to correspondence or complaints and fails to resolve technical matters. It provides defective hardware. It takes money from your account without explanation and fails to repay.
We have now changed to a company that provides the promised speed and reliability, is always available on the phone and by email to answer any questions and all within the agreed price.
The PO has ignored the fact that we have closed our account and keeps on sending bills for service it has not provided and now has instructed debt collectors to harass us for money that it is not owed.
The PO customer care is non-existent and incapable of actualy speaking with customers in a reasonable, effective and curteous manner. It produces inaccurate bills and keeps on sending bills weeks after we had moved our account elsewhere. It provides defective routers and then asks you to pay for the defects.
In short this provider is nothing but hassle to deal with, it is unreliable and untrustworthy.
If you wnat to avoid troubles and want speedy relaible and inexpensive internet connection and courteous customer service do not go to the Post Office.
- Location
-
- Location
- Banchory
- Reviewing
- Post Office
- Date
- 2017-10-18
- Comments
-
Worst company I've ever had to deal with in 26 years.
Rock bottom customer service, after nearly 6 months I still have not received my welcome pack, despite requesting it 9 times, also have the spelling of my name wrong, no bills get sent to me - all I get told is that I can view them online and if I read my ( non existent welcome pack/contract) it tells me how to do so on there. As a result, I've had my service cut off once due to an unpaid bill - paid immediately as soon as I received a nasty threatening letter - it seems they do know my address after all!!!! So why no welcome pack or contract????? I don't even know the terms and conditions of my deal as they continually fail to send it to me.
I've had my line fixed twice now as it didn't work, and now after having been cut off and restarted again it runs at an unusable slow speed, told to wait three days to wait for it to catch up! A catalogue of mistakes and utter uselessness from the post office - and their customer service is the worst I have ever experienced. Stay well away from this useless uncaring company as they are incapable of helping you or sorting out problems in any way - shame I can't give them minus marks actually as it would be minus 5 stars - they are honestly that bad!
Find a reliable, trustworthy company instead as the post office will not give you anything like what you ( quite rightly) expect. They are utter rubbish!!!!
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2020-03-16
- Comments
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I'm on the £15.90 package, I was with Sky but ended up ditching them because of increasing prices.
I signed up to PO broadband back in January as I thought £15.90 was a fair price to pay and 20% cheaper than Sky, then I read the reviews and was quite concerned this changeover would be a disaster.
I must say the complete swapover from sky to PO has gone like clockwork. PO broadband gave me the date of the switch, on the date sky went dead around 15:00, so I connected the Post Office router, internet light was green but no internet :-(, I rang customer services, a Scottish guy at PO looked into the sign-up and said everything's fine and going through and that it will be live at midnight at the latest.
I got internet at 20:00 hrs, tested the speed which was really unstable - one test showed 1.2 Mbps then the next showed 12.33, the post office sign-up tells you that the line will be up and down at first as things adjust.
Two to three days later I get around 9mbps peak, and about 12mbps at 3am in the morning. The connection has never cut off once.
I am only about 0.4 mile from BT exchange.
So, early days but I'm a happy customer, I stream catch-up / Netflix whilst my 10 year old son watches youtube and it seems to cope. I also have a ring doorbell and CCTV camera connected along with an I pad.
Speeds are slightly less than sky (about 0.5mbps less) but this isn't noticeable.
When I signed up over the phone the adviser told me to ring back in December to request another 12 month cheap deal as price would increase to £30 per month. I was pleased I was given this info as it shows they are thinking about their customers costs.
So far so good, I'm a very pleased customer.
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2015-12-29
- Comments
-
AVOID , TOTALLY USELESS , Was told 1.4 mbhs was good for my area , when in fact it was 0.3 , went to cancel and told to pay over £200 to end early for a service. Haven't received .
- Location
-
- Location
- west midlands
- Reviewing
- Post Office
- Date
- 2019-11-20
- Comments
-
Research before you buy. Varying speed very slow buffering etc. Tech assistant suggesting upgrading to fibre at extra cost. I would strongly suggest avoiding the Post office.
- Location
-
- Location
- Devon
- Reviewing
- Post Office
- Date
- 2017-09-17
- Comments
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Totally Useless if you want to access bills etc having a Kindle Fire or basic windows mobile that does not support Adobe flash player. It is impossible to view your account, I have complained repeatedly but I am stuck with pobroadband for 18 months - I was with Fuel Broadband and was switched knowing none of PO's short comings. I am not prepared to pay extra for paper bills. It is their failure and I believe all customers should have equal access to their accounts, I am awaiting a response to my latest complaint.
- Location
-
- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2018-03-27
- Comments
-
The worst service I've ever used since the advent of broadband. Many a time there were vivid reminders of the dark days of 56k dialup with pages loading in minutes, downloads speeds in single digits and customer service that don't give two hoots. Unreliable in the extreme. It's talktalk disguised as a reputable company.
- Location
-
- Location
- Haverfordwest
- Reviewing
- Post Office
- Date
- 2017-09-18
- Comments
-
So disappointed with post office broadband, changed from fule & was told nothing would change. I was misled, the speed of my broadband is now so slow, can't do the things I use to do before change. Takes so long to download things like Pay Pal before transaction is completed, time is up & it cuts out. Can't watch video clips, keeps on stopping & have to wait for it to restart, so just give up. Everything is running so slow, had many different broadband from various suppliers but never had one this bad. Was told when I complained at start of service it would pick up after few days, two months on still at snails pace.
I am stuck with this rubbish service for 18 months even though its been miss sold & not as promised. It in no way matches the broadband I received from fule, I would never advise anybody to have Post Office Broadband.
- Location
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2020-09-29
- Comments
-
Broadband reliability appalling. I'm working from home and it goes off 4 or 5 times a day. Not good when I'm doing wages. I've been having problems viewing my bills online (I use Mozilla Firefox). I was told by a customer representative that you can only access your account if you use Internet Explorer!I wouldn't bother with them - absolute shower
- Location
-
- Location
- Spalding
- Reviewing
- Post Office
- Date
- 2020-02-24
- Comments
-
I am with post office broadband for 18 months. My contract runs out in March. I have signed up to stay with them. I have never had any problems.
You cant go wrong. Great price. Suits me as it's no frills broadband.
- Location
-
- Location
- pontefract
- Reviewing
- Post Office
- Date
- 2018-07-11
- Comments
-
biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
- Location
-
- Location
- Shepton Mallet
- Reviewing
- Post Office
- Date
- 2016-10-24
- Comments
-
Although broadband speed is Ok in the morning and early afternoon, it is abysmal from 5pm onwards. So no catch up TV in the evenings, and limited web browsing then. Therefore, not at all suitable to working people.
- Location
-
- Location
- normanton
- Reviewing
- Post Office
- Date
- 2018-11-18
- Comments
-
1 year ago the speed of the internet 6-8 Mb/s- now- 3-3,5 Mgb/s
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2016-09-07
- Comments
-
Complete joke. Was with them for years but changed recently due to appalling service. The service got worse over time and the connection speed with it. Absolutely disgusted by customer service completely incompetent. Would not recommend to anyone!
- Location
-
- Location
- SEAFORD
- Reviewing
- Post Office
- Date
- 2020-08-02
- Comments
-
The worst broadband ever. Disconnects every 10 mins. Had engineer out 1 said its fine next one found loads of faults and said it needed a new line 3rd one attends and says its all fine again. Total bollox It's been down all the time. I pay for fibre and meant to be superfast but the most I get is 2mbs if it works at all. Can't wait to leave this contract. AVOID!
- Location
-
- Location
- Stourbridge
- Reviewing
- Post Office
- Date
- 2019-11-27
- Comments
-
Post Office BB in 2019 = Appalling line, drop-outs and router disconnecting all the time. Oh and speed typically 1 Mbps (yes one!) 8 weeks to get connected, 5 BT openreach engineer visits since to fix problems and service STILL NOT FIT FOR PURPOSE. If you read about Post office being highly rated, its a claptrap award!!
- Location
-
- Location
- south London
- Reviewing
- Post Office
- Date
- 2017-10-09
- Comments
-
Been with them since 2008 had 1 faulty router replaced within 3 days of reporting it. Since 2016 several problems with phone & Broadband connections caused by OpenReach. A phone call to POBroadband quickly & efficiently diagnosed faults, set repairs in motion and due to the number of occurrences gave a 1 month refund for inconvenience. Speed may not be fastest but adequate for me, Reliability seems to be down to OpenReach connection problems on telgraph poles and under the pavement not PObroadband. I have told OpenReach they have broken my connection before they left the pole but it still takes a call via POBroadband to get them to come back & fix it. Neighbours on BT service were equally frustrated by the number of faults and pay more for the service and had no refund.
- Location
-
- Location
- nottingham
- Reviewing
- Post Office
- Date
- 2017-11-29
- Comments
-
i find this service to be beyond poor. i can never seen to get through to an actual person to talk to. When i have a problem i spend the best part of an hour waiting in a "Que" to only have the phone answered and put down again resulting in another attempted to call the help line witch is an 0345 number on my mobile. the internet struggles with the ps4 and a smart tv on at the same time. so disappointing. Not reliable, no human contact when help is needed
- Location
-
- Location
- Flintshire
- Reviewing
- Post Office
- Date
- 2021-02-08
- Comments
-
Awful. Couldn’t wait to leave. Kept dropping out, slow and unreliable. Hard to leave contract. Didn’t get promised vouchers from the sign up. Overall the worst consumer experience I’ve had in a very long time.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.