1,366 Customer Reviews over 35 pages
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- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2018-01-09
- Comments
-
Wow, I never though the internet could be so slow. After switching a couple of months ago we get a little blip of normal speed in the mornings but then it all grinds to a halt after lunchtime, after weeks of daily phone calls they admitted there was nothing they could do to fix the issue - old tech, rural location, too far from exchange etc, which is funny as our previous supplier had no issues supplying us reliable bb) The only positive is they answer the phone within a few minutes, unfortunately they're usually clueless on the otherside and it's extremely difficult to speak to a manager even after repeated direct requests and multiple failed promises of call backs.
They may be cheap but it really isn't worth it.
AVOID AT ALL COST
- Location
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- Location
- Wirral
- Reviewing
- Post Office
- Date
- 2021-01-31
- Comments
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In the day I usually get about a solid 18mb/s. As soon as it's night, drops to roughly 210kb/s. Literally impossible to do anything. Frequent, random disconnects. And no, it's not because everyone in my household uses the wifi at night. They're on it all day but 6pm onwards the speed is abysmal. A big F-U to this broadband.
- Location
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- Location
- ystrad meurig
- Reviewing
- Post Office
- Date
- 2016-08-19
- Comments
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absolutely awful avoid. My speed is less than 1Mb/s.at times. They blame BT.for limiting the amount or data they can snd down the line. About time Offcom, ASA and Trading Standards woke up
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-12-02
- Comments
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Well the situation with my sisters broadband is still ongoing, still the same rubbish service from this bunch of trained monkeys. Now on our 5th engineer call-out and 3rd router. download speed is 0.22 meg, and upload speed for some reason is 0.56meg, its like being back in the old dial-up days. Now just got a 3rd refund from them , I reckon they will give up before I do. They sent me to the supportal website to monitor the speeds, only problem that was not working with a 404 error. Talktalk run this service which tells you everything. Personally companies like this should be legislated out of business. DO NOT I repeat DO NOT use them or Talktalk, because you will live to regret it.
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2019-09-21
- Comments
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Absolutely horrendous service. Picked the same speed as my previous provider but received under half but before that they sent the wrong equipment so although my service was live. I had to wait 4 days to get it working. When it was that’s when I was receiving the problems. After multiple calls and they done several ‘fixes’ they then told me my line was capped at 6mb speed. Which is a lie because in the past I’ve had upto 74mb speed. Utter disgrace of a service, customer service is friendly if not somewhat useless. I paid the early termination charges a month after my contract started since I couldn’t deal with them anymore. Watching a simple YouTube video would often buffer for 2-5 minutes. Avoid at all costs, completely incompetent.
- Location
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- Location
- Matlock
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
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I've been with PO broadband for about 18 months. The first year it all worked fine, but over the last 6 months broadband speeds have plummeted, and it is often unusable. During the night, I get a solid 7Mbps, but during the day and evening this drops to well below 1Mbps - classic symptoms of too many customers on too little resource. Customer service insist on going through all the tedious checks, and assume it is a customer fault, even though the system is quite clearly capable of working properly. Now looking for an alternative.
- Location
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- Location
- barrow in furness
- Reviewing
- Post Office
- Date
- 2010-04-24
- Comments
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The first week was really bad but after that i've had no problems, but i know 2 people in my street that have, one of them changed to bt
- Location
-
- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2018-09-05
- Location
-
- Location
- Cheshire
- Reviewing
- Post Office
- Date
- 2018-08-09
- Comments
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Don't go with p.office broadband
Full stop!totally bad service.
Broadband extremely slow! Overhaul customer service really bad! Had member of customer service using foul
Language down the phone.please stay
Clear of them?
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-10-08
- Comments
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Drops most days
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-02-19
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Post Office
- Date
- 2018-12-04
- Comments
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Well when you think PO broadband service could not get any worse it did, now been been completely off for nearly 2 days. After my last complaint a BT engineer was supposed to come out, I was told they just did a line test and closed the case. Now been told another BT engineer and a "coach" are coming out to sort out the problem. got another months refund out this crap company. How on earth do companies like this stay in business. ???
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-08-14
- Comments
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This broadband is an absolute robbery!! They charge you £40 pounds if you move home and the internet takes 16 days to come through if you move home!! Yet they still charge you for those 16 days when you have no internet! Then when you call customer service they say you had a choice which was never explained in the first place, they keep interupting you (they are extremely rude). Plus if you are making a call about payment and you say your not making a payment they keep you on the line because of
`influx of calls´ when really that is not true because every other time I have called about payment they answered straight away!!!!
Do not join this broadband they are scammers!!
- Location
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- Location
- Shrewsbury
- Reviewing
- Post Office
- Date
- 2019-10-26
- Comments
-
useless system very poor signal strength
- Location
-
- Location
- scotland
- Reviewing
- Post Office
- Date
- 2018-03-08
- Comments
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Just awful. Cuts out every half hour, slow speed, video buffering. Browsing the internet has become a frustrating experience with this provider, I cannot wait until my contract is over.
- Location
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- Location
- Carlisle
- Reviewing
- Post Office
- Date
- 2017-08-30
- Comments
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Tried to change to this isp, wish I had seen these reviews before my move, same sort of problems as most others, I phoned customer help line several times as the broadband was not connecting, they quoted me 2 days to identify the delay, the bod on the line kept interrupting me on the phone, and would not accept their mistakes, contacted. My bank and cancelled the payment authority, luckily no money out of my account, po were in breach of contract as they had not provided the services they had advertised that they would, a very near, and lucky escape. Phew. !
- Location
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- Location
- West Yorks
- Reviewing
- Post Office
- Date
- 2021-03-18
- Comments
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Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
- Location
-
- Location
- Manchester, Gorton
- Reviewing
- Post Office
- Date
- 2018-11-09
- Comments
-
Post office broadband must be the worst broadband provider I have ever been with, it is guaranteed to drop connection at least a dozen times a day, the speed for me is about the same as other service providers I have used (even better than sky at least) . I personally believe that it's not just the line but the maim problem is the routers, I feel that they cannot handle the data transfer and therefore disconnects when it gets overwhelmed. if they sort this problem out I may consider staying with them but if not I will be changing.
my advice would be to shop around and make the post office your last resort...
- Location
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- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2016-01-02
- Comments
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Please trust me on this matter, having transferred both my and my mother's phone/ broadband. It's been the worst decision I've ever made. 12 weeks later, and we're still waiting for any internet connection. This company is dysfunctional. Avoid at all cost- please don't be seduced by the low costs. They are pathologically useless.
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2020-01-12
- Comments
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WORST broadband ever it is down more times than its on
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2020-01-08
- Comments
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Worst broadband EVER don't touch with a barge pole drops out at least 20 time's a day.
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2019-12-05
- Comments
-
Left talk talk to go to post office broadband worsed mistake l ever made the payment is cheap £15.90 a month but overall had no broadband connection keeps dropping out at least 6 times day might as well not have broadband at ALL
- Location
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- Location
- Sunderland
- Reviewing
- Post Office
- Date
- 2020-01-05
- Comments
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Absolutely diabolical broadband cheap but Very Nasty can count on one hand the amount of hours connected in one day keeps dropping out regularly no matter how much you complaint.
- Location
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- Location
- plympton
- Reviewing
- Post Office
- Date
- 2016-12-29
- Comments
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The worst broadband supplier I have ever had.
Customer service non existent they do not understand the meaning of service.
Broadband speed less than I used to receive in the 1990s on a dialup service.
Broadband reliability is a joke, There is no reliability. and it seems the Post Office could not careless about service or customers.
I have complained since the start of the service about the speed and power or lack of it of the wifi router supplied, no one bothered to contact me to resolve it, since then complained via resolver had a pathetic reply that they had problems affecting thousands of customers and they were in the process of getting things sorted but giving no idea of how and when, no apology no offer of compensation, The complaint was made via resolver on the 1st Dec 2016 and is still not sorted, In my opinion the Post Office is the most useless broadband supplier in the country.
The service is so poor I would not recommend the Post Office for anything.
- Location
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- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2021-06-01
- Comments
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I've been with the Post Office Broadband, that is now Shell Energy, for over two years. I've found their consumer services personnel always very helpful. I've had problems on several occasions with the service dropping out but this was nothing to do with the Post Office internet provider. On each occasion it was a BT Openreach fault and their poor landline service and their inadequacies in correcting faults. Sadly most providers rely on BT Openreach to deliver their broadband service
- Location
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- Location
- Earl Shilton, Leic's
- Reviewing
- Post Office
- Date
- 2018-08-30
- Comments
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The router is deliberately configured to prevent the use of casting devices (Chromecast etc) and technical support can't & wont help the customer overcome this problem
- Location
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- Location
- Sussex
- Reviewing
- Post Office
- Date
- 2021-11-20
- Comments
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This broadband is absolutely rubbish. You are lucky if you open up a tab and if it even loads within one minute. It cuts off around 7 times a day and when it is on, it runs like a snail. Please, please, please DO NOT buy!!!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-02-11
- Comments
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Absolute hot garbage of a broadband service, daily disconnections, slow upload and download speeds.
Not advised, wouldn't let my worst enemy use this broadband service.
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-09-13
- Comments
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Worst company ever, they said they would be able to take over my phone line from my old address so I would be able to keep my old number. 5 days later I still don't have my old number, called them up, they said they didn't have any record of this, then i was passed to another department called "Special Care Team" that then told me I had cancelled my services with Sky at my old address, this is why I couldn't keep my old number. This was utter rubbish as the old number was still live at old address, she told me she couldn't help me anymore and i would have a different number. Called back again spoke to someone else that checked the recordings from when I contracted these services, they said I asked them to take over my old number and it is there fault, what they had done is instead of taking over my old line and number, they just did a new line and now I have a different tel number, internet is slow as anything to top it all!!
What a load of s--t!!!!!!!
- Location
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- Location
- Basingstoke
- Reviewing
- Post Office
- Date
- 2019-07-04
- Comments
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The broadband keeps cutting out not sure if it is the router or the system. At peak times the speed can be slow but its not that bad...providing the connection doesn't cut out which happens nearly daily.
- Location
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- Location
- Basingstoke
- Reviewing
- Post Office
- Date
- 2019-12-15
- Comments
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Completely unreliable "broadband". Cuts out several times a day
- Location
-
- Location
- Skipton
- Reviewing
- Post Office
- Date
- 2019-08-06
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2019-02-07
- Comments
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Receiving 0.5mb/s and support tell me this is what is being payed for and there’s no problem even though the package is advertised as 11mb. Extremely reluctant to look into the line or settings. Infact say they cannot change settings thier end. The only broadband supplier that I’ve come across that are unable to do this. Go with talk talk, it’s cheaper, faster and has better support. Sadly I’m not the account holder in this situation, I can only advise the oap’s to switch as they are getting mugged off by the post office.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-07-17
- Comments
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Not worth the low price because the appalling connection and surrounding service makes it an utter waste of time. I rarely review but am doing so in the hope I can prevent someone facing the frustration I have gone through since using the Post Office
- Location
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- Location
- Crystal Palace
- Reviewing
- Post Office
- Date
- 2019-05-24
- Comments
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It simply doesn't work. Dial up quality.
Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.
Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.
Avoid!
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2018-01-07
- Comments
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Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
- Location
-
- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2016-05-16
- Comments
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Ordered Post Office Broadband Unlimited and Phone after changing from Sky Broadband. Well I can tell you this it's been perfect, my set up was fast only took around 14 days to get online from first order. Everything works as it should do never had any problems and even getting a better speeds than Sky. So pleased saving money every month love it. Very Happy with the service no billing issues or connection problems even my NOW TV works perfect in every room with post office broadband.
- Location
-
- Location
- Sheffield
- Reviewing
- Post Office
- Date
- 2016-09-27
- Comments
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I must tell you they are terrible, emailed them to cancel was told had to call to cancel so I did. Explained I would no longer be at this address after my service ends so would need my final bill before I move. Told by the post office this is not possible at the bill will be sent to my old address. How stupid is that if you want to be paid send the bill to me before this property is empty told they wont. Simple answer to you post office no bill before I leave then you get no final payment as simple as that. Also customer service when you try to cancel oh my god they are so rude because you want to cancel took me ages on the phone to get them to cancel. I will never use again ever.
- Location
-
- Location
- Portesham, Dorset
- Reviewing
- Post Office
- Date
- 2016-05-25
- Comments
-
Extremely poor - previously 6-8 Mb with BT ADSL - same speed at 3am with Post Office but 'fair use' policy means struggles to reach 1 Mb and fairly unusable in evenings and weekends. Not recommended at all!!
- Location
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- Location
- North Sheffield
- Reviewing
- Post Office
- Date
- 2016-03-10
- Comments
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Can't add anything that hasn't already been said. AVOID at all costs! Absolutely dreadful, slow, non existent internet... only given service 2 stars as the staff were always polite and tried to be helpful, not that anything that was suggested made any difference. Kept telling me their tests showed we had an average speed of 4mg, well why the hell is it unusable then!! Have just tried to cancel contract but told would have to pay £200 to leave! I thought PlusNet were a little slow but how I wish I'd never moved. Look elsewhere, don't touch with a bargepole!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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