1,366 Customer Reviews over 35 pages
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- Location
- Uk
- Reviewing
- Post Office
- Date
- 2021-02-25
- Comments
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By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
- Location
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- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2020-01-06
- Comments
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Had installed end Oct 2019. Dreadful since, never had day without a problem. After first complaint, had to wait over a week to have engineer sent out. Engineer told me my fault was recorded as sorted but No One had actually been out to sort it. FOUR engineers came out and none of them could fix it. To be fair, Post Office paid for me to have a mobile modem while it was being sorted, however this cost a lot of money to buy data for. When spoke to them on phone, they just kept blaming engineers. Post Office should stick to what they know, delivering letters. Obviously, I have left and will not be paying cancellation fee. Laughed when customer service advisor said I will get final bill, told him know way am I paying anything as not had a service to start with. Dreadful attitude of some staff, even to point of being rude. Some very helpful. STAY AWAY, YES THEY'RE CHEAP BUT CHEAP ISN'T ALWAYS A GOOD THING!!
- Location
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- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2018-02-23
- Location
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- Location
- Somerset
- Reviewing
- Post Office
- Date
- 2016-06-29
- Comments
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Appalling. I live ina rural area and previously had Plusnet. How I wish I had not switched. I had an excellent servive from Plus Net. Have been complaining to Post Office since installation over a month ago Download speed today 0.85. Avoid
- Location
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- Location
- Northampton
- Reviewing
- Post Office
- Date
- 2020-08-17
- Comments
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DO NOT SIGN UP WITH THEM. We upgraded to their pro-broadband service on the 4th August, as our service was pretty poor on the standard and we were told that we could achieve 75mbps on their pro service. With now working from home we needed a good service. since then we get max 38mbps on a GOOD DAY and usually at unsociable hours as no one else is using it at that point. We have two computers running, an house alarm and 2 mobile phones running on it. We are supposed to get 75mbps, but becuase when the post office 'tries' the line it registers 75mbps they will not let us cancel and say we have to be WIRED to achieve good speeds. We are both working from home and so cannot be wired as our phone lin e is nowehere near anywhere we can work. Apparently we had time to change our minds before it went live on the 4th....but how did we know it would be utterly rubbish if we had no time to try it!! DO NOT SIGN UP WITH THEM
- Location
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- Location
- Surrey
- Reviewing
- Post Office
- Date
- 2018-01-09
- Comments
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I would advise you to skip this provider the broadband cuts out continually and the bandwidth means theirs a lag I understand they use talk talk which means you're getting to bad services
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2017-11-07
- Comments
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Very slow Internet speeds often less than 1mbps. Despite reporting this many times there has been no improvement.Have been with them a long time but recently the service has gone seriously downhill, although they have hiked up prices. Avoid avoid avoid!
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2018-02-27
- Comments
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The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2018-12-03
- Comments
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It is totally rip-off company. Customer service not answering the phone at all.
- Location
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- Location
- Southampton
- Reviewing
- Post Office
- Date
- 2016-12-05
- Comments
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Well where do i start maybe nov7th when broardband went live ,yes great came on when they said and since the8th nov on /off and this last week off , phoned the support number and calls may be recorded message and thats all i got for 6 days probely 6hrs on call in a que
POST OFFICE GET YOUR ACT TOGETHER
- Location
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- Location
- Beccles
- Reviewing
- Post Office
- Date
- 2019-06-28
- Comments
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Beware , just joined because cheap deal But the router they send will not connect to a wireless printer!
They know this but will not disclose to new customers, you find out later !
They advised to get a “3rd party router” which I did, an old one lying around and reconfigured it myself .
- Location
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- Location
- Plymouth
- Reviewing
- Post Office
- Date
- 2019-12-29
- Comments
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AVOID!!!!!
Never had a problem with any other providers supplying 11Mbps before. Too many drop outs with Post office internet, netflix looks like its running on low resolution, 480p. When I rung to cancel it I was told they don't do a trial period and would have to pay £128 to do so. Annoying as it is, unless I upgrade I am stuck with them for the whole year. Also the customer service was like talking to someone who doesn't care for its customers.
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2019-11-06
- Comments
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Absolutely awful service in all respects. Trying to get a fault fixed is a nightmare. Now I'm being billed for calls that I didn't even make.
- Location
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- Location
- Shotley bridge
- Reviewing
- Post Office
- Date
- 2018-01-15
- Comments
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Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
- Location
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- Location
- Saltcoats
- Reviewing
- Post Office
- Date
- 2017-10-31
- Comments
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I have been with the PO for about 10 years now. I can honestly say there never has been a problem with broadband at all.
- Location
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- Location
- preston
- Reviewing
- Post Office
- Date
- 2017-05-22
- Comments
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diabolical. and not that cheap. can get virgin at 200mbs for a fiver more. total rip off
- Location
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- Location
- .
- Reviewing
- Post Office
- Date
- 2018-08-07
- Comments
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Worst internet service imaginable always cuts out and internet speed is unbelievably slow. Only good thing about the service is that you can pay your bill in any post office, was heartbreaking having to pay for this service though!
- Location
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- Location
- Twickenham, London
- Reviewing
- Post Office
- Date
- 2018-04-06
- Location
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- Location
- Isle of Sheppey
- Reviewing
- Post Office
- Date
- 2015-03-15
- Comments
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Router is flimsy and cheap looking.
Stupidly opted for unlimited downloads and can't stream as signal so crap,may have to go back to BT.
- Location
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- Location
- Wales
- Reviewing
- Post Office
- Date
- 2019-07-18
- Comments
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Dropped from a perfect 20 Mbps connection with Sky Broadband to an almost unusable 12Mbps connection with Post Office (actually Talk Talk) internet. The internet is almost unusable at peak times, they diconnect you every few seconds in order to free up bandwidth on their oversubscribed network, they steal 30% of your bandwidth up front under the guise of 'digital line management' (less stable than Sky's, who managed to keep the line stable at 20Mbps downstream, not unstable at 12 Mbps.)
Never, ever go with these charlatans. The customer service is unknowledgable and rude, the service is atrocious and the router is a piece of rubbish.
- Location
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- Location
- Scotland
- Reviewing
- Post Office
- Date
- 2020-06-24
- Comments
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This internet provider will give you stress. Constant internet cut outs for no reasons, late for a bill? Instantly cuts out. Customer service follow a strict guideline and say nothing out of word, they have no IT skills whatsoever. I even switched Broadband and they messed it up, they closed the account and kept the line with them live meaning me having to wait more days for internet to be sorted. They lack any knowledge on how to run an internet service.
- Location
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- Location
- Slough
- Reviewing
- Post Office
- Date
- 2020-08-14
- Comments
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Please,if possible try some other broadband companies ,tired of this,No internet service for a month...
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2022-04-08
- Comments
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Avoid, absolute crap.
Get a faster more stable connection tethering to 3G on the mobile.
- Location
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- Location
- Worcesteshire
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
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Nothing can prepare you for just how poor this product and service is. Even though its cheap, I didn't think it would be this bad. During the day the connection is down more than its up and I had the bad luck to change the week before I started working from home. Just terrible, avoid at all costs. I'm going back to BT halfway through my PO contract because life is too short to wrestle with these clowns.
- Location
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- Location
- Poole Dorset
- Reviewing
- Post Office
- Date
- 2020-01-15
- Comments
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Appalling, they get you to sign up then give you the worst, slowest, useless broadband. Then they try to get you to sign up for more expensive booster packages.
A dishonorable con, fraud, deception.
Do not sign up to this service.
Shockingly bad, criminal in a way.
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2016-05-29
- Comments
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Po broadband joke of a service numerous phone calls to clueless customer service nothing but drop outs i bought 2 different modem routers at expense to me problem still remains now they expect me to pay out 140 quid for a engineer to check line they can take a running jump can't wait to leave this crap service and I don't care who else they have to deal with I pay premium I want premium total crap broadband...
- Location
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- Location
- Goring
- Reviewing
- Post Office
- Date
- 2020-06-05
- Comments
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I don't have a problem with broadband speed with Post Office. But I do have a problem with reliability. The broadband connection drops out for 10-15 minutes every day or so. Not sure if this is due to the Zycel Hub (AMG1302-T11C) provided by Post Office or their DSLAM (or mismatch between the two).
- Location
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- Location
- Goring
- Reviewing
- Post Office
- Date
- 2020-06-05
- Comments
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Reliability of the Post Office broadband service is pretty bad. It drops out every day or so for 10-15 minutes. It has just dropped for the 3rd time today. I don't know if this is due to the Zycel Hub (AMG1302-T11C) provided by PO or their DSLAM or mismtach between the two. PO BB Operations must be able to see these problems - I guess they don't care.
- Location
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- Location
- Barrow In Furness
- Reviewing
- Post Office
- Date
- 2019-11-18
- Comments
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Never even got the broadband connected. Tried to call them but line always busy, so got charged £40 waiting hours to get in touch and still no luck. Went online at work to talk online, got communication so i asked them to cancel my order as they had not connected me yet- they said please contact the call centre again. I laughed considering thats what id being trying to do. P.s. where do you think the extra call charges go to, oh yes thats why they are so cheap......AVOID AVOID AVOID
- Location
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- Location
- Storrington, West Sussex
- Reviewing
- Post Office
- Date
- 2021-01-20
- Comments
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Despite recent work on the cabling, we are getting just 0.36 mb/s download speed, much like an old modem. We used to get 11.50 mb/s or thereabouts. I have written to POBroadband support team, they quote around ten days to reply, but usually don't reply ever. They also kept escalating our costs, until the bank queried it. No refunds. Explanation was that original plan had expired, but they could not tell me that. We pay around £35 pcm for Broadband and Phone line. HELP! Please ! GJ
- Location
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- Location
- Lossiemouth
- Reviewing
- Post Office
- Date
- 2020-10-05
- Comments
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Customer service was absoloute joke - passed to three different people to ensure this account was cancelled as they enroll you month to month apparently...paid account in full for year and here i am still paying for a service a dont wish to have...they are now saying that it cant be cancelled for a further 2 weeks and i need to post router back to them???? staff very abrubt...avoid at all cost!.
- Location
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- Location
- North of Scotland
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
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Gaming is a nightmare. Great with my last provider, shocking with this.Continual buffering, freezing and cutting off. I am really hoping that this improves as Christmas approaches and the family want to play games on their computers.
- Location
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- Location
- Bath
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
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Charged me £40 after my contract expired and I had moved out and wouldn't refund it
- Location
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- Location
- Essex
- Reviewing
- Post Office
- Date
- 2016-12-17
- Comments
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So many negative reviews on here!!
I joined 5 months ago and have had no problems. So many people don't understand how broadband works saying slow speeds etc! Its BT openreach who cap speeds, if you're on the talktalk technology you will have better speeds as it's new. same speeds as talktalk, sky, plusnet etc it's all the same network!
Customer service is good, could be better, it's cheap, reliable, and pleased with how much it costs me. Can't complain! :)
- Location
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- Location
- Dunfermline
- Reviewing
- Post Office
- Date
- 2019-05-11
- Location
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- Location
- Kilrea
- Reviewing
- Post Office
- Date
- 2016-09-25
- Comments
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I had the worst ever experience ever with the post office telling me I had service when I didn't, even when they get me to do a speed check and it doesn't work due to no internet. I was glad when the contract was over a few years ago. Unfortunately my wife has the memory of a goldfish and a couple of years later signed up again. Hell all over again. Now that the she has cancelled due to he contract being up we were told they would keep our number. Other providers have confirmed this. They have also slowed us right down - hence the review. You don't need this, nobody does.
- Location
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- Location
- North Wales
- Reviewing
- Post Office
- Date
- 2019-02-13
- Comments
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Left Plusnet to try the Post Office not realising it was a front for Talk Talk. My download sync speed has dropped by 35% and my connection drops several times a day, often in quick succession, an issue I never experienced with Plusnet. I deeply regret getting sucked in by the cheap deal on offer, it genuinely wouldn't be worth it even for free. To top it all off, their call centre staff think they're clever and try to troll you until they discover that you have a record feature on your phone, at which point they become terrified and hang up, knowing that they've just incriminated themselves by being deliberately obtuse in order to deflect responsibility and making asinine statements in order to antagonise the customer. I have the mp3s to prove it.
- Location
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- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2018-01-25
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2022-01-21
- Location
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- Location
- BIRCHINGTON
- Reviewing
- Post Office
- Date
- 2021-08-12
- Comments
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No complaints.Sorry they are going to Shell.Good speed,always reliable and exccellent communication.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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