1,510 Customer Reviews over 38 pages
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2017-06-18
- Comments
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Initially everything was ok but then I've noticed that I keept loosing my connection. So I called Vodafone they got me to check everything around my router, no fault found. I was promised that IT will call me and resolve my problems. I got a TXT from IT that they've run checks on my line and all is good, no fault.
I called Vodafone and explained again that I keep loosing internet connection every day at least 2-3 times a day.
Vodafone response to that "it is expected to have up to 4 connection drop outs a day, it's not a fault"
So I asked them can I terminate my contract earlier as they are not providing the service I'm paying for. Vodafone said yes but I'll have to pay early termination charges because they are not at fault.
Great service from Vodafone!!!!
Guess what? 2 days ago they've announced a price hike and everyone has 30 days to leave them with no penalty charge.
Keep switching guys, just NOT to Vodafone.
Reading about Vodafone broadband drop outs on Internet you'll see that there is an issue with their router and they will not fix it or even give you a replacement one.
Absolutely terrible service.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
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The main problem I have with Vodafone is their absolutely AWFUL website. It often has internal server errors. It forgets my passwords when I save them, and gets confused between my mobile and broadband accounts. It's pages are often down for "maintenance".
The broadband is pretty unreliable.
The customer service agents are polite but are severely limited by rubbish procedures.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-21
- Comments
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I have only started with Vodafone Broadband - And I signed up as I have Vodafone for my Phone and everything else so it made sense to me.
Overall, I have been very happy with Vodafone on everything so far... BUT then I got my first broadband bill!
Partly my own fault for not doing enough research... But lets look at the Advertising!
They say 'Join Vodafone Broadband, and you will get NO LINE RENTAL FOR YOUR LANDLINE'
TRUE - VERY TRUE... What they DON'T tell you is that you WILL have a BROADBAND LINE RENTAL CHARGE!!!
So where I thought my Broadband was going to cost £23 a Month - Its actually About £35 a month with the additional Line Rental Charge!!!
Its still cheaper than my previous provider - But IT IS BLATANTLY FALSE ADVERTISING AND I AM NOT HAPPY ABOUT IT!
Needless to say, Once my 18 Month Contract is up - I will be looking to change once more! VERY DISAPPOINTING VODAFONE!!!
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2018-01-19
- Comments
-
AVOID AT ALL COSTS. DONT BE SCAMMED BY VODAFONE LIES.
Joined Vodafone in December. Told no set up costs my subscriptions should be £25 per month. First bill came in at £39.24. Contacted Vodafone to be told lots of lies why this was. I have a mobile account with Vodafone and a Home broadband and phone account. So paid Vodafone broadband on the 15th jan. on the 18th jan arrived home to my broadband and phone suspended. Phoned Vodafone to find out the issue. These clowns had no idea what the issue was so was given more lies. I paid the broadband through the app on broadband. I finally found out the payment I made for my broadband they swapped the payment to my mobile account. Not authorised by myself. I said this is not acceptable the payment is for the broadband my mobile bill isn’t due till 31/01. They said sorry I cannot unrestricted the broadband unless you pay another £39.24. I said you are kidding. But no. I hope the owner of the broadband realise that Vodafone are using their money for their own gain. As Vodafone are only a third party for the broadband. Will be emailing the broadband company to let them know I’ve paid them and they need to claim this from Vodafone. Ombudsman are aware of this. AVOID THESE CLOWNS
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
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Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them
- Location
-
- Location
- Worksop
- Reviewing
- Vodafone
- Date
- 2023-07-25
- Comments
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The worst experience I've ever had with wifi.
It has been down for a month and every time we phone up to get it switched back on, they say they're going to do it and then it never happens.
The customer service is just a never ending void of unanswered complaints. Each time we call we are back at square one. To top it all off, we have been offered no refund for the month we've gone without WIFI.
My work takes place from home and requires the internet, so my career has taken a hit due to Vodafone's lack of coherent customer service. We are seconds away from switching to something else, and would have done so long ago if they didn't lead us on with false promises that our problem is going to be fixed soon.
Total lack of humanity from this company. Go with BT.
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-03-19
- Comments
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Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
- Location
-
- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2024-04-08
- Comments
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Terrible customer service and very hard to get money back from when you leave. Customner service is in India, the online help bot is useless, and they're terrible at sorting things out if things go wrong. It took them over a week to sort things out when my broadband went down. They also didn't give me a credit for the week I was without broadband, that they're legally obliged to do. I had to make an official complaint to get the credit added. They also took money out of my account on the day I left them which they have yet to refund any of six weeks later. They generated a credit note after I complained online, but it was for less than half of what they owed me, so I had to lodge another complaint. A terrible company, I will never use them again.
- Location
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- Location
- Dumfries Scotland
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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AWFUL cancelled after a week but now no other provider can connect me because of Vodafone’s complete uselessness. I now have to wait till I return the hardware before the cancellation goes through before anyone else can provide my fone and broadband. Absolute joke company, advise anyone thinking of using them to avoid like the plague.
- Location
-
- Location
- Kings Lynn
- Reviewing
- Vodafone
- Date
- 2020-09-17
- Comments
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I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!!
- Location
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- Location
- Enniskillen
- Reviewing
- Vodafone
- Date
- 2023-03-27
- Comments
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We were with Sky bad move just dreadful awful. Completely useless waste of your money. Take my advice just don't go there
- Location
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- Location
- Hockley
- Reviewing
- Vodafone
- Date
- 2022-04-05
- Comments
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Reliability is so poor. It’s crashes 2-3 times a day even we the house isn’t full.
Customer service takes a long time to speak to somebody. Was given another booster which had no impact. Other 4 times I’ve contacted them, I was told to move the extender around the room a bit. They test a strong signal but it’ll crash daily still.
The price was also been put up to cover costs.
Please don’t use. I’ll go back to BT as soon as I can get out of this contract.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-04-27
- Comments
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VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
- Location
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- Location
- Perth
- Reviewing
- Vodafone
- Date
- 2018-09-01
- Comments
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rubbish. my broadband has been contractrd for 15Mbps download but very very often I don't even have 5Mbps!! very unstable. sure I got 25%off my bill for that but so what I'm not able to watch any movie on line! I DO NOT RECOMMEND IT!!!
- Location
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- Location
- southampton
- Reviewing
- Vodafone
- Date
- 2018-08-01
- Comments
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bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.
the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.
- Location
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- Location
- Cliftonvile, Margate
- Reviewing
- Vodafone
- Date
- 2022-02-09
- Comments
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If I could give 0 I would even -1! So unhappy whit the company.waiting already a month whit no internet at all by their faults and only now after I phone them they told me that they are not in my area anymore and I'm not able to use the internet anymore!!! One month of waiting for them to sort it out!! During this time spending money for data hot spot connection ... Don't waste your money!!!!!!!!
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2024-02-15
- Comments
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Worst Service I have ever experienced. They sell saying that its the cheapest braodband, but neither will the broadband work on the day promised, not will the speed be good even after it starts working. And for all these services, dont ever try calling the customer care, because they will chat with you for hours, but do nothing. I am stuck in a 2 year deal, but would never recommend anyone to go for Vodafone. Worst experience.
- Location
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- Location
- Boston
- Reviewing
- Vodafone
- Date
- 2023-02-19
- Comments
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Worst tech support in the world! they haven't got a clue
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
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- Location
- BOSTON
- Reviewing
- Vodafone
- Date
- 2023-04-09
- Comments
-
Worst tech support in the world! they haven't got a clue!
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2022-06-29
- Comments
-
Bloody useless company!
I moved and ordered BB 3 weeks before, only to find out by myself a few days before it was due to be activated, that they cancelled it due to "Technical issue"! Spent hours on chat to find out what happened, the person didn't know! Given the first month free if I sign up again, so AGAIN after a week of ordering, I check MYSELF to find out they cancelled it AGAIN without telling me!
Useless chat person took over 40mins to actually tell me the reason this time, it was because I couldn't bring my old number with me and they tried to blame Open reach for the cancelation! It was not OR responsibility to tell me the order was cancelled, ffs!
I never thought I would be one of these people writing bad reviews about a company, but after being pissed around by them and wasting over 4hrs of my time on chats and ordering, I am so pissed off!
Never again am I going to use them for anything, I am going to cancel my mobile with them too.
- Location
-
- Location
- Dundee
- Reviewing
- Vodafone
- Date
- 2022-12-01
- Comments
-
Give one star even too much. We ordered them engineer came 9 November not done anything left and call to customer service no telling when just let wait try complain department same and tell me will give me 5.25 everyday compensation, after 3 weeks finally got it , my account show have to pay more 44pounds , it could be 22 pounds a month.I complain again they just tell me wouldn’t charge me but not talking about compensation even 1 penny,I been use online chat again and again, they don’t even care to lost your customer, complain customer just let me not happy to cancel it , yeah. I cancel it after.don’t waste time to use them. Customer service is horrible and useless I never see this in my life in the uk .That’s shocking
- Location
-
- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2020-03-08
- Comments
-
Worst broadband experience ever. They are robber. When you make contact for 18 months, they will increase your bill and force you to make a new contract to pay same amount as you make first contract. I called Vodafone almost every month because of connection problems and never fixed. There is always lag and connection losts. Don't make this mistake.
- Location
-
- Location
- Ashford
- Reviewing
- Vodafone
- Date
- 2018-03-30
- Comments
-
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-04-09
- Comments
-
After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes.
My only issue with vodafone broadband would be that it does cut off at times and you have to switch the router off and on again, however no other issues as of yet.
- Location
-
- Location
- blackburn
- Reviewing
- Vodafone
- Date
- 2018-01-19
- Comments
-
I hesitated a lot to choose any broadband as we find negative reviews for all of them.I finally choosed vodafone since two weeks and am plenty satisfied with the speed and the service.I was able to use the net the day of opening without any problem after three hours.Hope it will last.
- Location
-
- Location
- Mozambezi
- Reviewing
- Vodafone
- Date
- 2018-04-23
- Comments
-
After 7 months of misery and lots of bad things Head Office resolved my complaint.
I'm getting Sync speed 68 Mbit/s and 65 Mbit/s Real download speed during Peak Hours.
So far best broadband I ever had
On sad note... you will need your own router plug in Voodoo box to enjoy trouble free experience.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2017-12-31
- Comments
-
76 Fibre. Access line gives 67MBps. Real is 1 to 3 MBps after 15:00 to 1.00. 2Mbps all through weekends. Jitter, no games.
Router fails even with Chromecast.
5.8GHz WiFi hangs up router.
I had better speeds with traffic management from other 38 Fibre provider.
Got overcharged. Suppose to be free installation, got to pay £49.00
Avoid
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
-
seriously, I want to give the broadband speed a 0 star rather than one. The super bloody hell high ping makes me unable to play any online games with friends. While downloading it seems it is ok but the latency is for real. 2000ms ping in League of Lengends, by this latency, I can only play UNO. If you say I purchased cheap plan, ok, I can accept a higher ping of 80ms or sth but stable. The thing is, it has minimum of 30ms, kind of give you some hope and then jump to 2000ms then jump back to 1500. I'm thinking of build a potato base station, it might give me a better service.
- Location
-
- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2020-04-16
- Comments
-
Tenants have been without internet for three weeks now, just woke up and literally didn't work one day. Ran through all of the diagnostic stuff they asked us to, promised an engineer three times but never happened, just kept asking us to jump through more hoops to justify a call out.
Cannot connect, no speed whatsoever, 0 reliability. All customer service representitives that I've spoken to (over 8 hours this week!) Have lied to me and told me something completely different.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.