1,510 Customer Reviews over 38 pages
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-05-04
- Comments
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DO NOT USE VODAPHONE!!! It's been a month and still no home broadband set up, spent hours to Indian, Egyptian and Polish call centres, all staff useless,can't speak English clearly,say they will call back and resolve issue but nothing happens. Openreach arranged 3 visits, never turned up. Both companies blame each other for the issues.
Absolutely disgusting customer service.
- Location
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- Location
- Sandbach
- Reviewing
- Vodafone
- Date
- 2023-04-10
- Comments
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Vodafone Wi-Fi is the worst Wi-Fi I have ever used, the range is rubbish the reliability is rubbish and the way you have to go through the chat bot to get to an advisor is a complete waste of time.
- Location
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- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
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Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
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Terrible customer service! I can’t give any stars for the Broadland speed or reliability because I still don’t have the broadband set up after waiting for two weeks. I’ve had to call vodaphone many times and after lengthy conversations they still aren’t able to send an engineer out to set up my broadband.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-05-06
- Comments
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Vodafone - terrible provider! Do not waste your time.
Waiting 7 weeks so far for home broadband, rude Indian call centre staff follow the same script, sarcastic tone, unclear speech, time-wasting, putting you on hold for long periods then no resolution. Offering callbacks but no callbacks made.
At each call different excuses are given for the delays, no engineers, damaged cable on the area, full fibre not yet switched on in my area (so why tell me it is when you were selling it to me?!!!), openreach are causing the delays.
Either way Vodafone are the provider so are responsible for providing the service.
Never waited for internet connection for this length of time ever.
One for the Ombudsman and trading standards.
Utter shambles, sub standard customer service,deserve zero stars
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2019-09-27
- Comments
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Had Vodafone broadband for a while now and I find it more reliable than either sky or BT. The new gigabox router provides excellent coverage. My speed over wifi is always in high 70s on superfast 2.sky and BT both buffered alot whilst watching YouTube and Netflix. Also online gaming was night on impossible. But with vodafone no such issue so far so good
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-01-12
- Comments
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It's worst broadband I've ever had in my whole life. Lot of connection issues and had used their Broadband fast track customer service multiple times but did not improve the service. Entered a long term contract so I'm tied up until this Sep. Would never use this provider as multiple complaints did not improve the service.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-03-29
- Comments
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HORRIBLE CUSTOMER SERVICE!!
We booked our home broadband to have it activated 2 weeks ago..still, we don't have internet..is not working and they don't send us any engineers to see where is the problem. In this property, we had before NowTV and we never had any issues but we wanted more Megas and it was the reason that we thought let's do a change. But it has been a big mistake. As Vodaphone is not helping us, they only send us some guidance to fix the issue by myself, and is not working and they don't give us any feedback. Over the phone also they are very rude and clueless about the problem...the logical thing is to send an engineer. I am trying also to cancel my account asap!
- Location
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- Location
- Stafford
- Reviewing
- Vodafone
- Date
- 2021-12-28
- Comments
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Can't wait till February when we can move to a better provider. WiFi on Kindles has been appalling, having to resort to main wired computer. Advertise average download speed of 63Mbps, (minimum speed should be 40Mbps), suffice to say we do not even reach the minimum - our speed is in th very low 30's, with only 1 computer on OR 1 Kindle. Constantly drops out and we are very low users. Sometimes wifi off for days. Service call has been able to rectify speeds/connection to wifi but it doesn't last. Get tired of rebooting modem. Think very carefully if you're thinking of moving to Vodaphone!
- Location
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- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2020-06-16
- Comments
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The worst service provider in UK, no speed, poor customer service.
- Location
-
- Location
- Mirfield
- Reviewing
- Vodafone
- Date
- 2020-06-06
- Comments
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It took over 10 days from the date given for the service to become live, was given different reasons everytime I contacted their help line. The speeds to the Hub are fast but then not the same from the Hub even with a ethernet connection. As its still fairly early the speeds do drop now and then, hopefully it should stabilise soon.
- Location
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- Location
- Blackburn
- Reviewing
- Vodafone
- Date
- 2020-03-12
- Comments
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Giving 1 star as there is no option for 0.This is a part time broadband business available intermittently during day and sguts shop everyday at 6 PM. After that have a good mobile data connection for internet. Technical support/chat is a joke. They might give me also a chance, if by chance I walk by their technical support building.
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2021-05-08
- Comments
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Placed the order around 2 months ago but still service is not been activated, keep moving forward the activation date and giving excuses.
One of the customer service advisor says, if you have another mobile contact with us, I can give you data to use hotspot. For getting the mobile data, need to buy another contract from them, so clever they are. Another adviser managed to give mobile data but not enough, run out in few days. Would not recommend Vodafone to anyone, not really serious to solve the problem, not having broadband over a month. Avoid them.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-12-12
- Comments
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Absolutely appalled by Vodafone's customer service. When trying to call them you get put on hold for over 30 minutes. When I finally managed to cancel my account which can only be done by phone. They didn't even cancel it and kept trying to charge me. I spoke to at least 4 people who kept saying that I didn't have any further payments to make and they would resolve the issue. All of them were being dishonest as the same issue kept coming up. Really fed up with the whole situation and people that I spoke to not doing their job properly.
- Location
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- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2024-04-14
- Comments
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Avoid like the plague if you want anything sorting out quickly!!
Had issues getting connected originally. Had to wait 1 day before they would even talk about it and then 2 days to speak to a human. I now have an issue where my work laptop won't connect so loosing working from home time. I appreciate it mate be a hardware issue but why is everything so difficult to sort.
Also, a small thing, the route itself is HUGE!!!
Dreadful, am pulling out in my 14 days grace
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-10-03
- Comments
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the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
- Location
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- Location
- Faversham
- Reviewing
- Vodafone
- Date
- 2022-09-03
- Comments
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Where to start ! Hours waisted trying to get a straight answer from Vodaphone. We changed to their fibre package, today the openreach connected us took out old copper cable did checks and said e would be activated in a few hours. When this did not happen contacted Vodaphone iniatially they said there was a fault on the line and blamed openreach, I asked for details on when this fault was reported but none were forthcoming, then I was told cables may need still to be pulled through, I explained this also had been done. Eventually the only firm response was that I should humbly wait till 8 September when Vodaphone can activate me, today is the 3rd so five days without landline, or internet !!! Why they booked an engineer in to do the work and disconnect my old internet 5 days before new hub is activated I do not know. So frustrated and we have not even gone live yet!!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-26
- Comments
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Very Poor ordered broadband every check was done payment done, then 2 weeks later broadband was cancelled for no apparent reason I was not informed after ringing three times to chase up was told I had to start the whole process again. avoid Vodafone
- Location
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- Location
- WV5
- Reviewing
- Vodafone
- Date
- 2022-06-23
- Comments
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I think you’ll struggle to find something worse than this, unless you tie a piece of wet string to the local Openreach box and hope for the best. We had the best package on offer, we can only use broadband and Internet if we’re in the same room as the router, and the idea of watching a film is ridiculous. After three direct calls speaking to someone different at Vodafone, each one lied about what they intended to do next because nothing happened, this was over a period of four weeks the closest we got was someone who sent us a wireless transmitter, however that didn’t work. Probably because it relies on a working router.
I’m fairly certain that had they complied with my first request which was “Can we have a new router please?” the problem would be resolved. But no, we have to take it the difficult route instead, so on this basis I’m so glad I’m leaving tomorrow!
- Location
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- Location
- RH
- Reviewing
- Vodafone
- Date
- 2020-07-19
- Comments
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Reliably delivers a MAXIMUM of 1 MBPS AT PEAK
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.
We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.
I will never use them for broadband again.
- Location
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- Location
- Leeda
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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Agreed to switch my broadband to Vodafone through u switch.... From plusnet. This was a huge mistake.
The engineer came yesterday to connect the fibre line and was unable to complete the work as it needs a 2 man team. He said they would be with me within 2 days. This was a lie by the engineer (his name was Darko).
I chased this up with Vodafone and the truth is this account will only be reviewed for action after a week.
So, I have no broadband for at least a week with no firm date of when the work will be completed.
I have a Son needing to revise for his gcse's so this is a major inconvenience.
Speaking to customer services is a waste of time, sure they say sorry but are unable to actually take any action.
Do not use this provider.
- Location
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- Location
- Stonehaven
- Reviewing
- Vodafone
- Date
- 2023-09-27
- Comments
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Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
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I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
- Location
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- Location
- Grantham
- Reviewing
- Vodafone
- Date
- 2018-09-27
- Comments
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HI, well I ditched Origin to move to Vodafone and I am so glad I did.
Origin never gave me the speed they promised by some margin, paid for 38, most of the time got 20 and that after spending hours on the phone with them (Nightmare business)
Now on Vodafone I am getting 50+ and loving it. it has never dropped or gone below 49mb even at peak times. OK I am not getting the promised 55mb but they have given me a 15% discount because of that, so from my point of view, I am paying some £7.50 a month less than Origin and consistantly getting more than double the speed - Bonus.....get in!!
- Location
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- Location
- Allington
- Reviewing
- Vodafone
- Date
- 2018-09-17
- Comments
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Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up
Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.
Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.
Switch to them, you won't regret ir.
- Location
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- Location
- KILMARNOCK
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
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absolute crap, im on there highest speed fibre, and right this minute im getting 6mb down and 12mb up, outta the 60mb im supposed to be getting... same thing every day around the same time. unlimited throttle ...
- Location
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- Location
- Welshpool
- Reviewing
- Vodafone
- Date
- 2022-09-18
- Comments
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Advertise in the 60+ MBS range, can only provide 8mbs.
Random drop offs very common. Since they refuse to acknowledge there's a problem it must be business as usual for them to provide such **** service.
Do NOT buy from Vodafone. Any money saved will be paid back in absolute frustration
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2020-08-20
- Comments
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AVOID! Moved away from Virgin due to high cost, thought I would try VF Broadband (big mistake) - when it works the speeds etc are hit and miss at best, however I have had the service for 2 months and it constantly drops throughout the day and continues to do it; I have spoken to their tech support (if you can call it support) but just get the runaround. I rely on this service, like most these days, for home working I have had to reinstate Virgin Media. I raised a complaint against them which again just got farmed around. Their customer service is woeful they make you trudge through the mire of their L1 outsourced service hoping you get bored and give up.
- Location
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- Location
- wakefield
- Reviewing
- Vodafone
- Date
- 2018-04-25
- Comments
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Had it for four weeks and never worked. Had to ring every day for two weeks and make a complaint before someone told me the truth that it would take 2-3 months to be fixed.
They have oversold the capacity they have so in some cases all their customers that are connected to the same street exchange get very, very slow speed. I left and I am now very happy with now tv as it's just sky for less money.
- Location
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- Location
- Derry
- Reviewing
- Vodafone
- Date
- 2024-04-15
- Comments
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I was late in my bill month, so fair enough service got cut off. It cut at 1am while I was working on something, tried to pay the bill through the app on my phone, didn't work. After going round in loops on the automated phone service, it hung up on me when it said it would take the payment.
I got through everything the first go but because I took 3 seconds to get the expiry date on my card, it just cancelled and hung up. Never thought it'd be so much hassle to pay a company.
- Location
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- Location
- Aylesbury
- Reviewing
- Vodafone
- Date
- 2018-08-04
- Comments
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Absolutely disgusting customer service and broadband.
Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.
It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.
Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.
I am now referring this case to the Communications Ombudsman and will seek compensation and damages.
Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2020-04-27
- Location
-
- Location
- wokingham
- Reviewing
- Vodafone
- Date
- 2018-05-02
- Comments
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The issue is we have spent 2 month without our previous landline number with the time still growing.
we had original stated that we would need to have our old number from virgin media( originally from talk talk and bt before that)this was before we had the internet and landline installed.
This first request seemed to have done nothing in the way of them doing anything as we had to call virgin media for the request and virgin had not seen a request from Vodafone.
Then we called Vodafone a further 3 time before success we had a date of when would receive our old number. the Day comes and still nothing no old number.
there is a waiting time of 2 weeks between each call meaning that we are now far out from the 30 day cancellation but if they had said we can't get numbers from Virgin Media we would have never moved to them.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-23
- Comments
-
If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
- Location
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- Location
- Chalfont St Peter
- Reviewing
- Vodafone
- Date
- 2020-10-26
- Comments
-
Overall lower than expected speed, repeated lags, drop in speed and connectivity are very common, but typically comes back online in under 10 mins.. however God Bless your soul should you have a problem.. the customer service experience is horrible. I recently had a nightmare trying to get the broadband fixed on a working day. The whole thing goes down right in the middle of a busy day packed with conference calls.. try to reach customer service in the middle of conference calls and it’s the Spanish Inquisition on security, asking for pins and passwords and security questions I set up 12-18 months back, when I am trying to juggle my time between important calls.. WHY ON EARTH WOULD I BE INTERESTED IN FIXING SOMEONE ELSES BROADBAND.. I completely understand the security concern if I was trying to change something on the account all I was asking was to fix the connection, which they would see was down on their system.. Finally I had to follow up in the evening get put on hold for over 65 mins and finally get through a kind customer service executive who knew his stuff and had common sense... I don’t blame the customer service execs that are probably getting the raw end of the deal.. it’s the management of the company.. “the fish stinks from that head”..
anyway I have decided to switch.. hopefully the new provider “plus net” do a better job.. Plusnet’s customer service and communication have impressed me so far..
- Location
-
- Location
- East London
- Reviewing
- Vodafone
- Date
- 2018-07-29
- Comments
-
Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.
- Location
-
- Location
- Stamford
- Reviewing
- Vodafone
- Date
- 2020-08-08
- Comments
-
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place.
There support team is absolutely shocking as tickets are closed without clarification from the end customer that the issue has been resolved.
You are told that the issue will be resolved within the next 3 days, which then turns into an 8 day and I still have no confidence in that they will resolve the issue as this issue has been going for over a month.
I would never recommend Vodafone as the customer is mislead all the time.
Kind Regards
Shane
- Location
-
- Location
- Rossendale
- Reviewing
- Vodafone
- Date
- 2022-09-09
- Comments
-
Line slow and dropping. i.e. Was a ping of 14ms and speed of 60 meg. Now a ping of 30ms and a speed of 35meg
Used the vodaphone diagnostics tool which diagnosed a problem.
Received a phone call from an 'engineer'who said my problem would be solved by pugging directly into the bt socket faceplate.
Told him I'd done that three days ago.
He then replied my speed was not below the minimum contract so they would do nothing but to ring them if I was still having problems.
So they rang me because they knew there was a problem and because it wasn't an easy fix they will do nothing.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.