1,510 Customer Reviews over 38 pages
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-06-05
- Comments
-
I decided to have my broadband and landline through you as I already had my mobile with Vodafone.
First problem, I was not at home when the engineers turned up which was the wrong day, first of all !!!! Then the day, they were supposed to have come it was cancelled. They gave a new date. Unfortunately I could not be there due to work commitments so my mother was there instead for the engineers. When they arrived, she asked if they can put the router box in the hallway next to the phone line. She was told that this was not possible and that it would need to go in the front room. She called me and said and told me what they said I then said try my bedroom where there is a phone port but apparently that was no good either. So it was set up in the front room where there was no phone line.
When I got home, I found out that unfortunately the pole across the way did not have fibre-optic so it was unable to connect to the Internet !! Why this was not checked first was beyond me ?? So I had to wait about six weeks for someone to come out and put fibre-optic into the pole across the way.
The engineers came into the house again, but I was at work, so I never spoke to them they only spoke to my mother.
Finally, everything was up and running, so I thought !!!! I don’t tend to use the landline and it was only due to the fact that the doctors had been trying to contact me and a friend on the landline. That I realised it wasn’t working. I spoke to someone on live chat who told me that I needed to use the telephone ports on the back of the hub router and plug it into the telephone. The problem with this, I don’t have a telephone line to plug it into as the nearest one is in the hallway which is nowhere near the router ? I don’t have one in the front room that is why I asked for the router to be put in the hallway.
So now I have a landline, I can’t use. Which is absolutely ridiculous because the engineers would’ve obviously noticed this when installing the router. The person on live chat was useless and just kept repeating the same thing to me, even though I kept saying the same thing back that I can’t do that.
To say, I am frustrated, would be a total understatement.
Also, when you send a complaint by email you expect a response. Vodafone have chosen to ignore.
- Location
-
- Location
- chigwell
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
-
Absolutely terrible, avoid at all costs. Vodaphone are probably the worst ever broadband AND phone provider I have had the misfortune to encounter. I have been a customer with them for 16 years and have only stayed because of their extensive network coverage. To date I have had to virtually sue them for their appalling customer service. The Ombudsman found in my favour and I was awarded £1000! from Vodaphone. Mistakenly I took out their broadband thinking they had improved. They have not. The broadband is appalling, constantly drops out and half the time doesn't even work at all. In spite of raising yet another complaint I am unable to actually contact Olivia who is mean to be from the Directors Office and who claims to be handling my complaint. The reason being, that all of the customer service agents I speak to cant understand me, cant speak English and read literally from an autocue! In desperation today I tried to raise a complaint on live chat but no I was told that I now have to start a fresh complaint as the old one has expired!! So now I am stuck with 2 phones costing me £100 per month and broadband that is so useless we don't even bother trying to use it and have instead reverted to using our EE hub which is brilliant. I am now in the process of cancelling my broadband and raising yet another complaint with the Ombudsman because Vodaphone wont listen to me. If you are considering Vodaphone DONT!!!! they are frankly appalling!
- Location
-
- Location
- Chesterfield
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
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I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
I also cancelled my 2 mobile contracts
Just remember you only get what you pay for
- Location
-
- Location
- Gainsborough
- Reviewing
- Vodafone
- Date
- 2019-12-01
- Comments
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Avoid, Avoid, Avoid. As soon as your cooling off period expires the speed drops away. Customer services aren’t interested in sorting it out or giving good customer service. My plan was estimated as 60mbps, I am half a mile from exchange. Initially connected at 63mbps, which dropped to 58mbs during cooling off period. Now I am getting 48.9mbps. You can only claim money back if shown on app, which always conveniently either doesn’t record it, the claim button vanishes or the app crashes. Terrible company & terrible service
- Location
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- Location
- WORCESTER
- Reviewing
- Vodafone
- Date
- 2019-04-11
- Comments
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These bunch of idiots have just set up this broadband business without any damn clue.
Idiots can't even take over a running line to start the service, leaving us without any broadband for days.
An absolute regret and shame that we signed to them.
- Location
-
- Location
- bangalore
- Reviewing
- Vodafone
- Date
- 2017-11-01
- Comments
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i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
- Location
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- Location
- St Dogmaels
- Reviewing
- Vodafone
- Date
- 2022-08-16
- Comments
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I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-12-13
- Comments
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I believe Vodafone UK are advertising a guaranteed broadband speed or money off. This is terms "the ultimate broadband guarantee". Just don't believe it for a minute.
The reality of the guarantee being based on Sync speed is of no use to man or beast.
Thy Sync speed gives no guarantee to actual broadband throughput.
So you can be happily syncing at 30Mbps / 7Mbps as I am but your throughput will vary from 30Mbps during the day to 3.5Mbps every evening (as mine does). This makes it
impossible to do anything at any decent speed.
Vodafone support (on phone which takes litrally hours to get through to) will take you round the houses trying to diagnose it but in reality they know they cannot delivera guaranteed throughput. If you do nail them down to not fixing the problem they blame Openreach for a "Red Cable Link Issue" (whatever that is, sounds like it's designed to scare customers off). If you push them further they will quote your contract "sync speeds" are being provided as per contract. This leaves you in the position of having extremely poor broadband speeds every evening but locked into an expensive contract.
BTW don't bother with online chat they onl having restricted access to your account and have very little skilled knowledge. They even gave me a ticket
reference number which wasn't even a ref number, it was my account number.
So all in all, pretty poor support around a service designed to stop you getting good speeds every evening (as in my case, fully documented with Vodafone support and now going through an OfCom process).
Avoid at all costs.
- Location
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- Location
- Rochdlae
- Reviewing
- Vodafone
- Date
- 2017-12-30
- Comments
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The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
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The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge
- Location
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- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.
Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.
Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).
Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
- Location
-
- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2023-05-27
- Location
-
- Location
- Midlands
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Joined Voda Fibre from Sky on the 38mbps. Router arrived ontime, plugged in and started working immediately on the said day with constant 38mbps when tested. For the price, no complaints from me, works perfect, never dropped in 4 weeks so far and no line rental costs !!
- Location
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- Location
- Blackwood, South Wales
- Reviewing
- Vodafone
- Date
- 2017-11-28
- Comments
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We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2020-11-19
- Comments
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Broadband keep dropping out and when connected < 1MB. Impossible to contact VF for help. Absolute disaster.
- Location
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- Location
- Yeovil
- Reviewing
- Vodafone
- Date
- 2020-12-30
- Comments
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Just rubbish. Internet cuts out every hour or so for a few minutes and they insist it's not their fault. Changed provider and the problem was miraculously fixed.
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Comments
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What a hassle! Signed up on 2/1/18 in store. Advised earliest connection would be 18/1/18. Text and emails to confirm this. Stayed home 8am ‘til 1pm. No engineer. Called Vodafone to be told that Openreach had changed the date to 19th but not told them or me. Asked for an early appointment. Vodafone called at 8am to say engineer had started work and could be outside! Turned out to be a lie. He finally showed just after noon. So 2 whole mornings waiting in addition to waiting for the "signed for" router delivery. Was told it would activate at midnight. It didn’t. Called again. Apparently the router sent was not the router registered and that mattered. Told it would all be OK next day. It wasn’t. Apparently Vodafone employee had mistyped their own company web address, so router still not registered. Told to do a hard reset and wait for another hour. Finally it works! Speed as advertised but this is first day. I have never had so much hassle with any other broadband installation.
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2018-01-17
- Comments
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Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up
Try someone else!
- Location
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- Location
- Newark
- Reviewing
- Vodafone
- Date
- 2020-01-15
- Comments
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Promised a minimum of 35Mbps, never acheived more than 21Mbps.
Complained several times, but wanted me to plug in laptop via ethernet cable and start computer in safe mode, 5 times a day. Sadly, I go to work so this is near on impossible.
Delay tactics to prevent the promised discount if the speed quoted is not acheived.
Dispite other reviews, I found it stable, but slow. 18 month contract that I saw out.
Half hour on phone waiting to speak to somebody in terminations department did not impress me either.
Changed to plusnet, same cost per month and speed is already downloading and above 50Mbps
My advice is avoid Vodafone Broadband
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2017-11-02
- Comments
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I haven't even started my broadband yet and I am already annoyed. They changed the install date, the day before it was meant to happen with no explanation, when I rang up to ask why, the guy just stuck me on hold to get rid of me.
- Location
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- Location
- West Wales
- Reviewing
- Vodafone
- Date
- 2020-01-25
- Comments
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Waiting for 2 new business broadband lines to be activated. Told to wait until after midnight but still nothing on either line. Zero ability to get support - spent over 1.5 hrs trying to call - automated Tobi is a piece of work. Vodafone have absolutely no interest in meeting their customers needs
- Location
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- Location
- Blackwood
- Reviewing
- Vodafone
- Date
- 2017-10-26
- Comments
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Good customer service. Awful broadband though.
I’ve been with BT for 2 years on 72mb fibre and average 65mb. However, Vodafone had a great deal on so I swooped to them. Big mistake. I am now getting between 10-30mb. 4K doesn’t work very well with Netflix, even HD buffers sometimes.
If I am paying for a service I would expect to get the service not half a service. Not impressed so far.
- Location
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- Location
- North West England
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
-
Patchy speeds at times, terrible app that either won't connect or declares the system fully healthy. Terrible customer service line that makes it really hard to speak to a real person and keeps trying to send you to the website to FAQ's (before finally relenting and putting you through to India). The system "had a glitch" that means all customers leaving got sent an email saying "thanks for staying"..! Glad we've left...
- Location
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- Location
- Leamington Spa
- Reviewing
- Vodafone
- Date
- 2019-09-11
- Comments
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Vodafone advertises ultimate guarantee speeds of 55MBps on Superfast 2; however, the reality is different where customers like me are only offered 42MBs - well below Vodafone's advertised rate. Be aware - there are also issues with it dropping out.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-11-26
- Comments
-
We've had VF broadband for a few years now and across 3 different addresses. They've been great.
When we move, they give us unlimited data on our mobiles until things are sorted, same when roadworks pulled all the cable from under the road and a BT engineer took 2 weeks to restore service. Mind you, we have our mobiles with them as well.
We need to split 2.4 and 5 out for a couple of older devices and in both our current house and the previous one, we've been talked through the steps by an engineer.
Our current place has a basement level which couldn't get the wifi signal so VF *paid for a powerline Wifi extender thingy* (£30) I bought from Currys.
I'll subtract a star for Customer service (painful automated system and slow to answer the phone sometimes), one for speed (though we are in the country now) and one for reliability (it's dropped a couple of times in the last week) but overall, I'm really happy and would recommend them.
- Location
-
- Location
- Weston super mare
- Reviewing
- Vodafone
- Date
- 2018-06-06
- Comments
-
I ordered broadband from them on 21st may which they promised that my services will be activate on on 4th of june and I will receive router within week after placing an order. Today is 6th of june and I am still waiting for router and my broadband service activated on 4th of june. Their bill payment started and I spoke to staff everyday from 2nd of june and everyone saying it will come next day and they wasted week. Today I spoke to paul which is english guy and he don't understand english. When I asked him to can I spoke to your supervisor or manager then he clearly refused and said to me that first I have to tell him reason which I already explained him before requesting to speak to manager. I thought from last week I was speaking every day with staff and they couldn't help, so I will raise issue to their superior people and they can help me out. But I am very disappointed with vodafone and it will be my first and last order.
- Location
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- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
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No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness
- Location
-
- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2023-02-14
- Comments
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No mobile internet from vodafone for a week in ha1 1ux and they don't do anything to solve it except charging me for nothing!!!
- Location
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- Location
- Johnstown BRidge
- Reviewing
- Vodafone
- Date
- 2020-06-09
- Comments
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Hi, For sometime I have been using Vodaphone and they were the best could find. However I have noticed their customer service has improved for better of late. A recent call for a new modem was serviced promptly. I then had an issue with the line dropping and had excellent customer service from a chap Called Mohamed. Thank you Mohamed and he fixed my issue while I was on the call. Promised to phone me tomorrow to check too. Well done on the improvement. Thank you
- Location
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- Location
- Leigh
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Comments
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Despite seeing some bad reviews, I switched to vodafone fibre broadband and phone last week and the changeover happened on the date they specified. Although its early days, the connection has been 100% solid and I get speeds in excess of what Vodafone said I should expect. Absolutely no complaints up to now.
- Location
-
- Location
- UXBRIDGE
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
- Location
-
- Location
- BOLTON
- Reviewing
- Vodafone
- Date
- 2022-03-31
- Comments
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AVOID, should have gone live with broadband and phone line 28th January, 8 further failed activation dates, blaming openreach, I raised a disconnection of my contract and line for 29th March so could move to another provider....as of today 31st march I can't move to another provider as vodafone haven't cancelled.
Had 3 case workers dealing with this, asked to repeat same information every week with emails asking me to contact them if broadband still not active, explained I was housebound but not interested, horrendous 8 weeks dealing with them.
CISAS will be hearing about this.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-12-01
- Comments
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Absolutely disgusting they all claim to be sorry and they will get my broadband up an running but 22 days later still nothing just managing to hotspot everything from phone!!!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-11-26
- Comments
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I've been with Vodafone for 2 years and it has never achieved the speed that they sold it at. I downloaded the app on my phone and have received a small discount every month because they 'guarantee' a minimum speed but as they said, sorry can't do anything about it. I called to cancel and they suggested I upgrade as though that would change something with the poor quality of internet. If I upgrade is it suddenly going to work at the minimum guaranteed speed or will I just be paying more for the same unreliable internet. Other then being useless, the customer service is standard, long waiting times to speak to somebody and people who don't really care, which is fair enough because who wants to work in a call centre trying to sell people bs. With virgin media now and so far so good ... but only time will tell.
- Location
-
- Location
- Amersham
- Reviewing
- Vodafone
- Date
- 2022-06-01
- Comments
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One of the worst service providers and even worse customer service!!
Their IT infrastructure is terrible.
They have disconnected our broadband services without even giving us a warning. Why? Because we said that we need a change of address in a month's time!!!!
When we called them, after being shoved around from country to country customer services,we were promised to get back our broadband after 48hrs. When we called to ask again after 48hrs, there was no record of our previous calls!!!!!
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2021-11-29
- Comments
-
Just tried ringing Vodaphone on their 0333 number. Was holding for 27 minutes listening to recoded messages & music before actually speaking to anyone. Then, when I did speak to Customer Service I just could not understand her! I gave up in the end.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-22
- Comments
-
Beyond bad. Swapped over on the 13th October. As of the 22nd October, still no internet. Can't believe what their team tell me as it conflicts with Open Reach engineers. Sent me to their local store to pick up temporary dongle.. Guess what, their store couldn't get on-line.. UNBELIEVABLE. Another engineer booked for the 25/10 but still no guarantee of internet. I've changed provider 4 times in the past, all changes have been smooth and trouble free.. Vodafone have been the only one to make a mess of it..
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
-
I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-11-21
- Comments
-
Tried to order pro 900 gigafast broadband to start using recent cityfibre line. The first order I made went through and I received the equipment. However apparently my installation booking did not and no one came to install it on prebooked date. I have reordered once again to only find out after 2 days that due to technical issues my order did no go through, despite receiving all documents and contract details. Only imagine how bad service would be if such company cannot even process orders correclty. It's been 3 weeks since 1st order and they were supposed to collect their equipment but are failing to provide return labels. I guess they don't really need it then. Well if I could I would givd zero throughout. Do not even think about vodafone or you will get very disappointed.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.