Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 8874 customer ratings since 2019-04-03 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1736 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
I've been with Sky Broadband for five years: fibre optic with international calls included.

The service went from poor to abysmal in the last year or so. The broadband speed is as slow as it gets (keep in mind I live just outside the city, modern surroundings and Sky's own 'connectivity test' keeps telling me I have the fastest possible speed!)and, since buying a SmartTV it is downright laughable.

The box has several LAN cable inputs, not one of which actually work; you'd think it would be possible to call or email or chat to Sky about this. Think again: it isn't. Like many absolutely useless online companies nowadays, Sky have gone out of their way to make sure nobody can ever contact them about anything whatsoever.

In addition, this is the most expensive junk I've ever paid for in my life, considering the poor service, rubbish quality, slow internet speed and bad telephone connection (though that might be down to the equally useless BT). Avoid Sky if you can, unfortunately all other providers in the UK are equally rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Brighton Sky  
I'm coming to the end of my 18 month contract with Sky so feel I'm in a good position to write a review. It's my first house so I don't have a previous ISP to compare to at the property.

In terms of setup, there was a slight delay to the activation date, which I was well informed about. Luckily I went away on holiday for a week a few days after moving in, so the service was activated by the time I returned. The router was delivered through the letterbox and only took 5 minutes to setup.

The router has decent coverage but unfortunately can't reach the back of the house on the first floor. It's an old house with thick, solid walls so this is understandable. I setup an old BT homehub as an access point upstairs which means I now get coverage throughout the whole house. The router works well out the box, there are a few things you can change and monitor via the My Sky smartphone app and there are some more advanced security features you can setup by navigating to the routers local IP address in a web browser.

I'm on the 36MB/s package and I've been getting that without issue. In terms of reliability, other people on Sky in my area have reported issues but I haven't experienced any. I've had a reliable connection whenever I've need it and there hasn't been significant throttling back at peak times.

Now that my contracts coming to an end, the price is set to increase by £15 per month from £27 to £42. I looked around for some better deals off other providers, along with what Sky could offer a new customer on my package (£25 p/m). I also checked online what upgrade deals they could give me and the only available upgrade was guaranteed 100MB/s for £27 per month (same as what I'm currently paying); faster speeds is nice but 36MB/s is enough for me most of the time, I'd rather save a few pounds. Armed with this information, I phone up Sky to see what they could offer over the phone (you know, these companies always say they can give you the best deals if you ring them up). I explained that I'm happy with the speed but want a cheaper price, the best they could come up with is the same speed for £27 per month - exactly what I'm paying now, which would also get me guaranteed 100MB/s if I upgraded online.

Overall, I've been happy with Sky in terms of speed and reliability but they've been unwilling to give me a competitive renewal price. I'm now moving to EE who offer 36MB/s for £23, plus £100 topcashback on top as well as 5GB extra mobile data.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Swadlincote, Derbys Sky  
The internet is terrible doesn't work well at all on my pc. Not very pleased with it and it is quite annoying when I'm trying to do something but it won't let me as the internet is not working on my pc
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Absolutely shocked with the connection speed with sky, have nothing but problems with them, wish you could give them 0 stars!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lossiemouth Sky  
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
nyc Sky  
The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen Sky  
Connection speed can actually be pretty good when the wifi is working. Unfortunately the Sky Q routers are very unreliable when it comes to wifi and the connection regularly drops or slows down to a crawl.
I have had two replacement routers so far and both display the same problem (the first one failed completely - the one I have now seems to be heading in the same direction)
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
West London Sky  
Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.

Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.

Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.

I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.

Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.

Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).

I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen Sky  
Terrible they wont retern calls like they said they would and they wont even come out to fix my sky modem or landline and i pay £60 a month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pottersbar Sky  
Atrocious customer service and the most inefficient useless service provider I have encountered in decades. I moved to a temporary home and Sky messed up the home move leaving me without Internet for over a month. No engineer arrived on the day of connection after taking holiday to be at home. I spent hours and hours on the phone to Sky listening to their 'hold' music and heard dozens of excuses and lies from endless Sky staff. A month later I moved to permanent address, on the day of connection, no engineer... YET AGAIN. This time Sky appointed a member of complaints staff, who stayed in contact and pushed through a connection date for 10 days later. I was awarded compensation for the first messed up home move, which doesn't begin to cover the cost of the extremely frustrating loss of internet, endless hours on the phone and me sitting in waiting for engineers. It has now come to my attention that no compensation has been awarded for the second messed up home move and that I have been put on a tariff £5 per month more expensive than I agreed. So another one hour on the phone to someone at Sky complaints who isn't going to take responsibility and get to the bottom of the issue but expects me to call Sky again and speak to another member of staff. I have refused to call them again and suggested someone contact me, but that hasn't happened reflecting very well the contempt they have for their customers. I am furious and have lost all patience with the shambolic incompetence of Sky and would advise anyone consider Broadband with them to find an alternative provider.
Lincolnshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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