Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 187895 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,881 Customer Reviews over 48 pages

  • Reviewer
    Location
    Carnoustie
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shockingly bad. Signed up for 25mb and regularly get less than 2mb. Just ran a speed test and it came back at 1.8mb. Made the mistake of moving from Virgin at a stable 40mb, just waiting to cancel Sky when contract ends and go back to Virgin. The minimum speed guarantee is at 2mb, which is a complete joke and we didn't realise until it was too late. How are they allowed to set 2mb on a 25mb deal?? Surely it should be at least 50% of what they advertise? Jokers!!
  • Reviewer
    Location
    Bedford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only their products were as good as their customer service. I cant even watch anything in HD it will lag or freeze, for a modern day broadband company wth is this? When contacted Sky about it, they said apparently I'm on the lowest broadband package and it was not fibre, what a poor excuse as this is the broadband they advertise to be 'super fast broadband' that comes with the tv package. Never the less I upgraded, now I am paying a lot more and on fibre, my internet speed is 0.49mbps download speed and I am in a brand new 18 months contract. They made me go into a new contract paying a lot more than the previous one only for it to go up to 0.49mbps download speed? & I still cannot watch anything in HD. How can they do this to their customers is beyond me.
  • Reviewer
    Location
    Loughton,essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After moving from virgin broadband to sky broadband we’ve gone from 110mbps to on a good day 20 mbps ;why why oh why did I do it.sky’s answer is always the same ;nothing wrong at our end ,you’ve got to any devices connected,or reboot your modem.counting the days till the contract ends.
  • Reviewer
    Location
    North West
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    On an contract for 80mbps, getting around 3-4 mbps on devices. Customer service doesn't care and won't offer refund.
  • Reviewer
    Location
    NORTH-EAST ENGLAND
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolically bad Broadband connection generally and is particularly bad every Tuesday for some reason
  • Reviewer
    Location
    N ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband customer service is absolutely rubbish, overpriced and utterly crap
  • Reviewer
    Location
    Colchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Drops out every day only have speed of 14 to 30 Mbs Download and 13 Mbs upload. I am paying for super fast speed. why should I pay for new wifi box.Getting fed up with it time for a change to another Broadband provider I think as sky only want your money.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Comments
    Absolutely rubbish came today couldn’t did fault left Sky phoned new box with be here end of next week this is Easter weekend so ten days without broadband asked If they could come on Saturday they said they couldn’t they were not interested it’s happened before same issue am housebound so rely on internet to keep in touch specially during lockdown. They are just not interested in helping me one bit
  • Reviewer
    Location
    Norwich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When sky said 'believe in better' they really aren't kidding. They are atrocious.
  • Reviewer
    Location
    Preston
    Reviewing
    Sky
    Date
    Comments
    Very slow internet wich I found.A lot of time wasted!
  • Reviewer
    Location
    Lytham St Annes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful. We spend a fortune monthly and have no value for money. Wifi is patchy and we frequently spend hours a week unplugging and resetting routers/Q boxes trying to get a better signal. We are supposed to get 80MBs but routinely get 1.4MBs. When we ring up, we are told that its because we have too many devices. This is the 21st century - everyone is working from home and everyone has a couple of laptops, mobiles, nest and X boxes. If these cant be supported in the current world, then it isnt fit for purpose.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky made a total mess of my house move which was already stressful enough as it is.
    Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
    They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
  • Reviewer
    Location
    STAMFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor speed all the time
  • Reviewer
    Location
    Livingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is by far the worst Internet provider i have ever had. It's download speeds are pathetic. I can't even play online games anymore due to the issues this WiFi causes. I am extremely unhappy and i would not recommend!
  • Reviewer
    Location
    Skegness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky FTTP is a joke my ping is worse than my old FTTC line I thought it was supposed to be better than FFTC. It is terrible with SKY. My landline keeps disconnecting the new router resets on its own. They say 55 ping is well within their parameters for FTTP When my FTTC connection was about 20 ping. Steer clear Sky have gone majorly downhill!
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service was amazing everything was easy to understand and set up even during covid pandemic.
    However, the Wi-Fi goes down every night without fail, for at least 5 - 10 minutes, sometimes can be down for up to 45 minuets.
    On top of that the download speed is dreadful, we receive a speed of less than 1 mbps all day long! this makes using any steaming services almost pointless. We've currently been with sky for 2 weeks and already have BT booked to come and install some actual Wi-Fi.
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful. Was mediocre until we upgraded to SkyQ. Since then it has been horrendous. It got EVEN worse after I ended my service with them... I'm pretty sure they're bottle necking my speed to spite me. I'm counting down the remaining days of my contract.

    Can't stream without buffering. Can't play games without lag. Literally unusable.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go with sky!!!

    We left sky TV due to it being to expensive and not worth it, while we were on the phone we mentioned that our internet was ok but not the best as in not very fast, so we upgraded for an extra few pounds a month. Since then we have had countless issues. We have had 3 different sky hubs, due to sky saying the hubs were faulty when they are clearly not, meaning we have to go out of our way to post the hubs back. We even had engineers out who said they can’t do anything as it’s a faulty hub! We have just phoned sky again who have now said something completely different- there’s a fault on the line!! So now we have an engineer coming out tomorrow.

    These issues have been going on since autumn 2020, it’s now March 2021!

    Awful company, awful communication, they don’t care about their customers and just want the money.

    Beyond upset.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 on everything except customer service if I could. Been horrendous since installing and been worse since working from home. Constant drop outs and slow download speeds on both work and personal devices with some things taking literally days to download. Do not bother with it
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting the wifi is terrible they tell us to many devices are on the line so we take them off and only my sons pc is on and it still bad
  • Reviewer
    Location
    Downpatrick
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You will have no end to problems with sky. First, they tell us we can't have super fast in our new home so they give us essentials. That's between 0.014mbps to 1.2mbps for a week. We ring and complain and they say they can actually give us super fast so we upgrade. Queue to upgrade day. Whatever the engineer did, he didn't upgrade. Now we have no internet at all. This is a complete mockery. I have presentations and projects to research and deliver and can't because sky are just bad.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Reliability
      1 star
    Comments
    Internet with sky is awful which is why I’ve cancled it for be upgraded to everything what they’ve told me to do to fix the issue which seems to be saying what everyone else is saying seems like they know but it’s just a way to get more money so yer I’ve moved to virgin, couldn’t be any happier sky going down bill how much money does sky have though come on.. and they still can’t fix it it’s 2021 they was doing this back in 2016 every properly I’ve moved in I’ve had the same issue so it’s nothing to do with the area sky r just **** end of really
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!! Unreliable at best, internet is so slow most of the times and customer service cant help. Prices keep increasing every year yet their service keeps going down. Also setting up takes AGES!
  • Reviewer
    Location
    Inverness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid like the plague.
    Cancelled my home move, completely inept customer services department. Complaints procedure is an absolute joke, for the life of me i just cannot understand how this charlatan of a company are allowed to get away with ripping off the public in the way that they are doing.
    Avoid, avoid, avoid, avoid, avoid
  • Reviewer
    Location
    Barry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The last 8 months i've had sky have been shocking, I have no end of problems, internet is always going down. I had an engineer out 4 times, the first one replaced new wires inside and it didn't work the second replaced wires outside and crossed the wires and we ended up with nothing. The third fixed the mistake and the fourth came out to the property and said we need a router, a couple of weeks later we hadn't received one so phoned up to be told we don't need one, reluctantly they sent one out and it's a lot better. However there are still times when the internet is rubbish and I can't stream anything. I would not recommend to anyone.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    Been with Sky since August 2020. Ever since have had recurring problems of connection dropping, wifi cutting out completely for a day, max speeds of maybe 8 to 10 mbs during peak times.

    I've even had the peculiar problem of next door neighbours Sky Hub crossing over with ours causing their devices to connect to our network, slowing purs completely. One new router later, 2 planned engineer visits that never happened and many hours with customer services, our broadband is still a pile of refuse.

    Yet when complaining, nothing os wrong on Sky's end and it MUST be our router, despite the neighbours having problems too. The staff are also abysmal. I had one guy sass me because I actually knew what I was talking about and had already tried everything possible before calling them.

    As soon as this contract term is up, we'll be switching.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Worst customer service I have ever encountered. They don't seem to care about you as the customer at all. Honestly, if Open Reach weren't the sole provider of all of the broadband networks I'd sack them both off. But what's to say we transfer and we get the same rubbish as we get now?!
  • Reviewer
    Location
    Biggin hill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    So was with talk talk but went over to sky, absolutely rubbish...slow,drops out constantly....cant even watch Netfliz.... absolutely rubbish internet
  • Reviewer
    Location
    Hertfodshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As mentioned by others, if I could give minus stars I would.

    I have been without broadband now for 3 months due to a broken cable - tried reporting it through Sky who are an embarrassment themselves. Every time I call up to complain I get a new appointment in 2 weeks, they send an engineer out who either isn't allowed to deal with the cables or doesn't have the skillset to fix. That is 4 visits down so far and another booked for 11 days time...

    Any escalation point? No. Can I speak to Openreach directly? No. Are my hands totally tied having to tether off my work phone? Yes. Rhetorical questions aside, my work have been charged £13,000 by Vodafone for the data I have used just to be able to carry out my job from home. I am looking at a disciplinary procedure as a result of this and I'm sure a fair share of the bill.

    I tried to contact BT Openreach who said they'd send out an engineer in 4 hours... no engineer turned up.

    I am an ex-police officer so the phrase "I pay your wages." is pretty hated... but in this case, don't my taxes, broadband payments actually pay their wages?

    Sky Broadband - you are a joke, you are of no help, your complaints procedure is laughable.

    I currently have a complaint on my account which will get resolved when they get my account up and running. But they can't get me up and running... so it means absolutely nothing. The people at Sky I am speaking to have no authority, they apparently don't have any line management or escalation points.

    Between BT Open Reach and Sky - I don't even know what to say other than there is more use in a fart in a lift.

    The people are nice on the phone though.
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Moved to a new home Nov 2019 and was talked into keeping superfast BB at £33 a month. Their advertising was very hard at an average of 59 mbs and still is...AVERAGE!! An engineer told me on his 3rd visit I could only ever get a max of 22 mbs , and that was only if the rest of the street was offline!! My average was around 10, but when I questioned this for a rebate, they said they only had guaranteed 9.2. So, paying for an average speed of 59 mbs at peak times, getting 21mbs maximum, but 10 average, and because it is more than the 9.2 they guaranteed, nothing they can/will do. Advertising almost 60, guaranteeing less than 10. Shizen. They did refund me as expected when lines were down. but stonewalled regarding the above. I have since adjusted my SKY subs from £133 to £62 a month. Vote with your ££££. FGS Check what you can get into your house before signing up to pretend s[eed as they will use their !i told you so! card and rip you right off as long as they can get away with it.
  • Reviewer
    Location
    Brentford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Working from home with Sky broadband?? I work better from 4G hotspot! This broadband is a joke, doesn'teven load a regular Google page, not to mention a YouTube video or anything more!!! The customer service tried to help me for few min and then left me hanging without saying anything,waiting for me to hang up, I was wating on the clock 25 min without getting any replies, was talking alone like a fool!!
  • Reviewer
    Location
    Whitley Bay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total rubbish. You could not work from home as the service , for want of another word , is awful. Constantly drops out and I mean every day. Wi fi printer use clearly also affected. Had Virgin previously and gonna get them back when Sky contract up. Avoid Sky
  • Reviewer
    Location
    fair oak
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have sky fibre ultra-fast - a bit of a joke as I only get 30MB/s on a good day. Being a teacher and working from home for almost a year now has been difficult. Slow speeds and unreliable - I've moved to Virgin media now. 200MB/s here I come.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    Don't get SKY if you have more than 3 devices connecting, I have a fiber optic broadband 75 MB. It's terrible and good luck getting them to help you out, their customer service is terrible too.
  • Reviewer
    Location
    Leicester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Broadband I've had. Speed and reliability intermittent - really poor customer service, all the issues will be the customer end never theirs. Avoid..
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
  • Reviewer
    Location
    Buntingford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Review based on ADSL connection and not fibre as not in the area.
    Impossible to use reliably as drops out connection regularly
    Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
    Easier to contact an MI5 agent than speak to a Sky customer service agent.

    Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

    Can’t wait for my contract to end and be out of this misery.
  • Reviewer
    Location
    St.Austell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Abysmal everything! At night my download speed would drop to less than 1Mbps. It was like wading through treacle and as for streaming? No chance.
    Customer Service were worse than useless and couldn't care less. Avoid Avoid Avoid.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is horrible and their customer service is awful. The broadband keeps disconnecting every few minutes, so not even ethernet cables help. My house mates and I work in IT and have secured every cable, every box but still. At this point I dont know what I am paying for. I will try to change to BT asap.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.