2,278 Customer Reviews over 228 pages
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- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2024-04-09
- Comments
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Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution
- Location
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- Location
- Worcestershire
- Reviewing
- Sky
- Date
- 2024-04-05
- Comments
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Unbelievable
Set up a contract in October 23 for the Broadband £25
I cancelled the sky TV in April 2024 end of contract Sky put the Broadband up from £25-£43 the deal was not linked I contacted them they explained it was an error and would put the initial agreement back I confirmed this several times on the phone .I have now received emails to say I have entered into our 18 month contract for £38 from the date of the phone call today
I took that agree this all that happened on the phone call was that they apologised and reinstated the initial Broadband deal they are clearly all on some sort of commission and putting you into contract you didn’t agree to
- Location
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- Location
- Raf
- Reviewing
- Sky
- Date
- 2024-03-26
- Comments
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Sky interned discoteccting few times at midnight. Today FOR 40MINUTES!!!!!!!!!!! Try to do something good sky.
Totaly disaponted
- Location
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- Location
- North east
- Reviewing
- Sky
- Date
- 2024-03-24
- Comments
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Really, really, REALLY unreliable. From the internet service itself frequently breaking down, to the reliability of the routers and 3 boosters and the SkybQ box itself. The signal is weak, the hardware poor and the customer “service” laughable. Having been with Sky for over 25 years we have had enough. The whole service is pathetic and over priced.
- Location
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- Location
- Middleton
- Reviewing
- Sky
- Date
- 2024-03-21
- Comments
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The women I spoke to was so lovely she helped me more than I expected and spoke to me with such a lovely manner so to who I spoke to thank you so much
- Location
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- Location
- Stevenage
- Reviewing
- Sky
- Date
- 2024-03-19
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2024-03-19
- Comments
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The worst ever ever ever company in the entire world
Automatic communication soon you need them is extremely extraordinary horrible
prices are horribly always more than any other company
horrible in every thing
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2024-03-16
- Comments
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So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky.
So here is a fairly succinct timeline for you all to see how Sky treat thier customers
28th February I transfer to Sky and am promised three things in the contract
-Broadband Sky Stream and Netflix Standard with No Ads at £47
-That Sky would cover the api rise or it would only cost £1 or £2,
-That I could have six months apple tv for free with Sky.
After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it.
So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms.
Anyway I spoke to a man on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to another chap who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child.
The first man called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, he had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a third guy who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus
-I wanted them to pay the extra on the Netflix, they agreed to that
-I wanted them to credit me the inflation rise to cover that promise, they never agreed to that
-I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that
-I wanted compensation for all the above, they offered £20.
Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to another guy who didn't care about my complaint at all, said he couldn't help me and the proceeded to tell me off and imply things were my fault.
Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited.
Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away.
I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time).
Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain.
AVOID AT ALL COSTS
- Location
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- Location
- Norwich
- Reviewing
- Sky
- Date
- 2024-03-15
- Comments
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Reliable service but watch out for dodgy price hikes after a few months. Makes their advertising false. Should be reported to OFCOM. This practice is nothing more than a shake down.
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2024-03-14
- Comments
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Avoid, horrible service. Gave us the incorrect activation date for our broadband and have offered us 10 pounds compensation despite installing one week later. Will be canceling our service as soon as I have alternative options in place
- Location
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