2,278 Customer Reviews over 228 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
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Absolutely shocking how unreliable Sky broadband and routers are. I went through the pain of having to call them when old router constantly dropped connection with devices. Got new router and upgraded package. Two months in and same problem has started again. Regular ritual of router resets and unplugging. Do not think about using them if you value your sanity.
- Location
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- Location
- Hackney, London
- Reviewing
- Sky
- Date
- 2023-09-12
- Comments
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Tried to set up an account with Sky as we have just moved into a new flat. We can’t set up an account as the previous tenants already have a sky account connected to the property which wasn’t cancelled. These tenants haven’t been in the flat for months following renovations to the property. We can’t contact sky about it either as our mobile can’t be linked to an account because we can’t create one in the first place. So there is zero way to contact sky to get this sorted. And the landlords can’t enforce a prior tenant to cancel their broadband account. Seems ridiculous that this issue is even possible. Cheers
- Location
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- Location
- Sandhurst
- Reviewing
- Sky
- Date
- 2023-09-09
- Comments
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Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
- Location
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- Location
- Falkirk
- Reviewing
- Sky
- Date
- 2023-09-04
- Comments
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Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
- Location
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- Location
- Frimley
- Reviewing
- Sky
- Date
- 2023-09-01
- Comments
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It's difficult to find your contact number online.
It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
- Location
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- Location
- Gosforth , Newcastle
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
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Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
Never recommend to anyone.
I’m soooooo regret to bought it.
- Location
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- Location
- Wolberhampton
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
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Had a new wifi box fitted because old one was too slow and now it's been off for about a month and my have been out twice to look and they just say someone else will come look at it but they never do. No wifi for the past month, so not get sky wifi.
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-08-29
- Comments
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we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2023-08-27
- Comments
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Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-24
- Comments
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Horrendous wifi simply disconnects non stop to the extent where I have to use my phone as a more reliable source would not recommend. Had them for many years and has always been the same. Straight scam! It’s so bad in fact that it was a struggle to send off this review
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.