2,278 Customer Reviews over 228 pages
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- Location
- Accrington
- Reviewing
- Sky
- Date
- 2023-10-30
- Comments
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Sky is one of the worst providers I have been dealing with!! Do not trust a single word they saying. Very bad curtomer service 8 out of 10 they do not know what they doing with the same exuse "i'm in training"
- Location
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- Location
- Uk
- Reviewing
- Sky
- Date
- 2023-10-24
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2023-10-22
- Comments
-
Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
- Location
-
- Location
- oxford
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
-
I cancelled 2 weeks before switch over, Sky confirmed the cancellation and didn't send the router so I thought all was ok. They switched me 2 weeks later with no hardware. Left me without internet and unable to work from home for 2 weeks. Customer service was appalling, at least an hour a session on the phone and at least 2 hours per session on chat. All came to nothing as no one appeared to understand what they were doing. Stay away. They are responsive when you're placing an order but couldn't care less when you need assistance or want to cancel. I wish I hd the option of zero stars!
- Location
-
- Location
- Cheshire East
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
-
Been with sky for 6 months. I was silly to think they had improved over the last 10 years since I was last with them. After a call yesterday to sky, first being with an argumentative man named Andy, second to a lovely woman called Jenny, Sky agreed to release me from contract with zero charge. I've had more days with drop outs than days without. This is by no stretch of the imagination reliable. My previous ISP didn't have this many interruptions in the whole of 10 years I was with them. Needless to say, they are getting me back, even if it does cost more than sky.
- Location
-
- Location
- bournemouth
- Reviewing
- Sky
- Date
- 2023-10-18
- Comments
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Dont move to sky.
Moving House and current supplier cant supply new address. Decided to use sky for the first time. OMG. Terrible web site, terrible service. They cant cope with a different billing address and supply address. Also same with delivery of router. No option to send to current address.
New address is 100s of miles away basically suggested i waited outside for delivery of router.
One of their advisors suggest that i was causing sky a problem by moving house !!!!! lol
Need serious review of their internal system and IT system needs to be undertaken.
Dont use
- Location
-
- Location
- Bognor Regis
- Reviewing
- Sky
- Date
- 2023-10-16
- Comments
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I would not recommend getting sky broadband. I placed my order on 20th September, it’s now 16th October and I’ve just been told I won’t get it before 3rd November. That’s 6 weeks and that’s not guaranteed. They constantly blame delays on orders and blame Openreach don’t have engineers available in my area. But yet when I enquired with talk talk and BT they can book an engineer within 10-14 days which is acceptable!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-10-15
- Comments
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Having problems for months now broadband speed no existence , constantly need to login WiFi while I m at home every 10 min said your WiFi unstable no internet no connection Absolutely nonsense , paying every month over £34 very frustrating want to change my provider immediately very bad service
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-10-10
- Comments
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Been with sky almost a decade and have got to the point feeling immense hate for the company.
Decided to take their deal in November 2022 of Superfast for 28 pounds per month for 18 months and 34 per month after and not even a year in I'm now paying 42 per month.
How that is possible or even legal is beyond me.
Customer service (like they have any) is awful.
Website just takes you round in circles.
You can DM them on Facebook apparently because that is so professional.
Good luck getting an engineer out.
As for the broadband itself. It's laughable.
One day I can download an Xbox game at 40mbs the next day 1mbs or sometimes less.
I have to reset the router almost daily.
So if you want zero rewards for loyalty, zero customer service and completely unreliable broadband and stress every damn day All while being over charged to almost double what you sign up for choose these idiots.
- Location
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- Location
- Barton, Cambridge
- Reviewing
- Sky
- Date
- 2023-10-07
- Comments
-
Never had so much trouble connecting to internet until I moved to Sky full fibre. Will never use again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.