3,751 Customer Reviews over 376 pages
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- Location
- Middleton
- Reviewing
- Plusnet
- Date
- 2015-08-28
- Comments
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Left a bad review previously but it was actually down to the by engineer not letting me know had connected my fibre and didn't need to call round.. Saying that the first advisor I spoke to was rude and uninterested but the second advisor was brilliant.. The speed and reliability of the broadband so far is excellent so I would recommend as value for money as it's by far the cheapest deal around. Just hope you get lucky with the advisor if you need to contact them.
- Location
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- Location
- Swansea
- Reviewing
- Plusnet
- Date
- 2015-08-28
- Comments
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PlusNet's customer service is quite simply one of the worst I have had the misfortune to encounter.
Our internet drops constantly. They tested this and needed to send an engineer. They can only give appointments for blocks of time so 8:00-13:00 or 13:00-18:00. We booked an appointment and the engineer never turned up. They did say that if we weren't there and the engineer missed us they would charge us £50, however, the arrangement isn't reciprocated. PlusNet then said somebody would contact us within 48 hours. I suspect that they aren't working on the same 24 hour clock that the rest of us are working on because 4 days later and still we wait and still we have service that is not fit for purpose.
When you ring up you have to make sure you have an hour as you just hang on the phone for ages.
They are cheap but you pay for what you get and they are appalling. Seriously don't go with PlusNet. Pay a little more and get a quality provider.
- Location
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- Location
- Worksop
- Reviewing
- Plusnet
- Date
- 2015-08-27
- Comments
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How do Plusnet get the good reviews!??? Waited 3weeks for fibre installing, then a no-show on the day, no call, no email. Waited 27 mins for customer service to answer to rearrange a day to be told by a rude adviser who sounded like he really didn't want to be there, that I needed to speak to "support" and its a 60min wait time. Wow great start, come back bt all is forgiven
- Location
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- Location
- Newport
- Reviewing
- Plusnet
- Date
- 2015-08-27
- Comments
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The service I have received from Plusnet has been a complete joke up to this point. I have been been waiting for 2 and a half months for them to fit the phone line and/or confirm a date for it (although the money for this was taken up front).
The customer service advisors I have dealt with up to this point have yet to provide any guidance or help on the matter. If I could offer no stars I would. Avoid this company at all costs
- Location
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- Location
- Ilford
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Location
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- Location
- West Sussex
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Comments
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All the time your service is working Plusnet are great but once I tried to upgrade to FTTP the problems started. I've been waiting for 3 months now and nothing works the Customer Service reps never call back and when calling them expect an hour wait before your call is answered, then follow that up with the standard response that there aren't any managers you can speak to - Plusnet couldn't give a damn once they have you on a contract, my advice is to stay well clear!
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Location
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- Location
- Wolverhampton
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Comments
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AWFUL! customer service they will put you on phone for 1 hour to hold then asking u same questions again! Disgusting
- Location
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- Location
- Moffat, Dumfriesshire
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Comments
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My area offers a maximum of 8 mbps, so I have been content with Plusnet's 6 mbps. For the past few weeks my speed has been a constant 0.94mbps for no accountable reason. A lengthy phone call resulted in a line check which was deemed OK. A second lengthy wait gave the promise of a "line re-set" which would "take a few days to settle down." A brush-off if ever there was one.
A travesty, the claims that Yorkshire lout makes on TV!
- Location
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- Location
- Weston Super Mare
- Reviewing
- Plusnet
- Date
- 2015-08-26
- Comments
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I have been with plusnet for 3 years, the first two were fine.
The last year has been god awful.
Internet gone down 4 times, for long stretches. Woeful customer service, average wait times of 30 mins at any time of the day. Something has happened to the company in the last year, before I would recommend them now I would warn anyone against signing up. terrible terrible experience this last year.
- Location
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