3,751 Customer Reviews over 376 pages
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- Location
- Oxford
- Reviewing
- Plusnet
- Date
- 2015-08-20
- Comments
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Appalling experience. Left without broadband for 2 weeks after the engineer cancelled last minute. Then lost my old phone number from my old house as they failed to follow procedure. Nightmare experience. Sales team tells you all sorts but delivers none of it.
- Location
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- Location
- llanelli
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
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worst internet provider , had at least 30 dropped connections a day , complained they then slowed my broadband speed to 186kbps by changing settings , now when i complain about speed they ignore me . my advice go elsewhere
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
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Called to esolve an issue. A lkong waiting time of 15 minutes, but once sorted really helpful and kind staff.
- Location
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- Location
- cullompton
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Location
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- Location
- north london
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Comments
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plusnet are probabily the worst internet provider in london , or the world
their customer support is almost nonexistant
- Location
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- Location
- Glasgow
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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NIGHTMARE. My money had been taken away for nothing. I ordered a broadband from them, but since I don't have an existing line in my new place, I have to pay for line rental as well. However, they activated the line one month before the internet could go active, and charged me for a month line rental, which was basically useless since internet was not yet active. I asked for refund, but not a single duck is given! AVOID THIS COMPANY.
- Location
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- Location
- london
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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An awful service that has not performed as advertised since it was installed. 36 Mbps package has never got above 11 Mbps and I have spent days with an average speed of 3 Mbps.
DO NOT BUY FROM THIS BROADBAND PROVIDER!
- Location
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- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-08-18
- Comments
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On 12/3/15 I got email from PlusNet inviting me to pay 12months advance rental £155.88. I paid. On 2/7/15 I got email inviting me to pay 12months advance from 2/9 for £185.88. I have left PlusNet as my 12 months equals 6 months to them! Watch your emails! Looking back, I found they had done this before and I had paid without checking.
- Location
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- Location
- PAISLEY
- Reviewing
- Plusnet
- Date
- 2015-08-17
- Location
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- Location
- Rhondda
- Reviewing
- Plusnet
- Date
- 2015-08-16
- Comments
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Been with plusnet for a couple of months and its been terrible, internet keeps stopping, slow speeds when it does work. Contacting customer service takes at least a hour to get an answer, paying for upto 38mb fibre and its a waste of time and money.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.