3,751 Customer Reviews over 376 pages
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- Location
- Nottinghamshire
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
- Location
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- Location
- Nottinghamshire
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Been waiting for Fibre optic broadband for almost 3 weeks, after BT failed to keep appointment. No response from Plusnet, but my money is OK.
- Location
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- Location
- Hoddesdon
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Throttling seems to be endemic with budget providers.
Frequent drop out and times when no service available.
Glad I'm not paying huge sums for this.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-10-20
- Comments
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Just appalling service on all levels. I ordered fibre on 31 July and sine then have had it for 3 days only. Routinely wait 40-45 minutes to speak to customer service, but it is usually 90 as once through they transfer you to another department where you suffer the same wait to get through. My fibre has been cut off three times by PN "in error" but each time it takes 15 days to restore. I'm now on my fourth reconnection and so can post this. I'm often sceptical of bad reviews, wanting to give the benefit of the doubt, but PN are truly the worst company I have ever come across in all aspects. Aside from those gripes the phone line crackles and, having put in 5 (five) requests for caller number display, which costs me 99p per month) it has never been switched on. Aside from emails, which take 10 days to answer, phone calls which take 45 mins to answer, and live chat where the operator on the other end cannot write in even vaguely comprehensible English, I have tried mail and courier. All to no avail. I think the only solution is a trip to Yorkshire. Life is too short. It should not be like this. Anyway, AVOID AVOID AVOID.
- Location
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- Location
- Pontypool
- Reviewing
- Plusnet
- Date
- 2015-10-19
- Comments
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Moved to plusnet from talk-talk and I thought I'd never say this but "come back talk-talk, all is forgiven!". In comparison, talk-talk is fantastic! Or to be exact, plusnet is absolute rubbish. They messed up every step of the switch-over, which took about one month from order - so much for the 10 working days. Charged rates for service provision above those agreed, and were late in sending the router. When it finally arrived, I couldn't connect because they omitted to "switch" the service on!. As for the internet service provision itself, it's slow, almost guaranteed to "fall out" at least once every evening requiring a reboot of the router, and as for trying to talk to someone from the tech department - you've got to hold on the phone for about half an hour having to put up with the most diabolical "music" you can imagine before hand. The advert says "we'll do you proud" - what nonsense - I'll have the wooden spoon every time (refer to ad). I've unfortunately got another 11 months of the contract to go - it'll not be 11 months and 1 day I assure you - my advice? Simple - AVOID AT ALL COSTS
- Location
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- Location
- Aldeburgh
- Reviewing
- Plusnet
- Date
- 2015-10-19
- Location
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- Location
- Taunton
- Reviewing
- Plusnet
- Date
- 2015-10-16
- Comments
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AVOID AVOID AVOID. These people are completely inept. I haven't had a reliable broadband service since the beginning of the year, and after hanging on the phone for 30 minutes plus every time I ring to tell them about it, they fiddle around and supposedly fix the fault. Then a week later its the same again. I rang to cancel my account back in July and was persuaded to go over to fibre which I was told would sort everything out. It didn't - I just pay more, and now they are trying to tie me in to the 24 month contract I only took out on the basis it would solve the problem. I am now in dispute over their termination fee. Money for nothing, that is.
- Location
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- Location
- Kent
- Reviewing
- Plusnet
- Date
- 2015-10-16
- Comments
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Ignore the ads - speed dreadful, crackling phone line, engineer call outs cancelled without notice, lagging, dropping out - could go on and on. Over half an hour waiting for Customer Services. No refund for advance payments. Shocking, shocking service
- Location
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- Location
- Stafford
- Reviewing
- Plusnet
- Date
- 2015-10-16
- Comments
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My internet speed and connection has been really bad lately. For the past two days I have been getting less than 100kb/s I have no idea why, it is normally 2mb/s or above and my connection is better. I can still watch youtube and stream films in HD quality though. Over all I think Plusnet for me has been bad overall, at the moment I cant even talk or play with my friends online because of it and that is what I enjoy doing.
- Location
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- Location
- grantham
- Reviewing
- Plusnet
- Date
- 2015-10-15
- Comments
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Following a house move PlusNet were incapable of handling the transfer. After weeks of frustration, incompetence and broken promises I moved to a new provider. I am now in dispute with them over cancellation fees. Yesterday they sent me a bill for £20425.00 They seen more interested in advertising how good they are but their systems appear chaotic and unable to cope; apart from sending money demands. It is virtually impossible to get through to them and when you do succeed they are no help. Best steer clear of PlusNet.
- Location
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