TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 5490 customer ratings since 2020-03-01 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6071 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Been with talk talk for about 4 years ever since early 2020 the internet has been disgusting I test my connection speed the fastest I've ever had is 3.2mbs this is horrific 45 pound a month for nothing and they also charged me 35 pound for a SIM card I don't even own just tried ringing them ive been on the phone for over an hour and haven't talked to anyone yet sort your self's out
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunderland TalkTalk  
Well...no surprise here!! I received an email with my bill, however to my surprise TalkTalk have charged me “advance charges of £38.00”. So I have phoned them to discuss why, where this has come from, and all I have been told is that they can’t remove the charges as they have already been put on so I will need to pay it for them to pay me back?!!! Disgusting provider, disgusting customer service, I will be going to the papers about this shocking provider!! AVOID AT ALL COSTS!!
TalkTalk  
Not delivering 67 MPs as promised
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Chester TalkTalk  
Probably the worst broadband provider I've used in almost 20 years. I'm suppose to be getting upto 67 mbps but never had over 30 in the 3 months I've been with them usually only around the 19-23 maps most of the time. A total waste of time ringing them as there call centre is is South African based and although they English speaking still very hard to understand and never get anything done about the low speeds. Best to just let the contract run till the end and go back to BT.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Durham TalkTalk  
I have been with Talk Talk for 13 months now, and apart from the odd disconnection which was normally resolved by a restart of the router, did not have anything to complain about with the download speed and internet service.

HOWEVER, skip to Sunday 10th January the internet went down, and it has not come back since at the time of this review. That is when everything unravelled. This is where you learn the money you save is on customer service and reliability.

I have wasted hours of my life attempting to contact Talk Talk to find out what was going on. It started with a twitter representative saying the issue would be fixed within 72 hours. This then turned in to the next representative telling me that actually 72 hours is the minimum time it takes to get fixed. This then developed into approximately 15 phone calls, twitter contact, the chat function (when on the odd occasion is available on their website) being told that an Openreach engineer has been booked in for tomorrow, contact Talk Talk the day after, and repeat.

Now I will say that they have informed me Openreach are the ones to fix it, which is why it can be perfectly reasonable for Talk Talk not to be blamed, if only for the fact that Talk Talk have lied to me on several occasions on when it will be fixed, cannot confirm when it will be fixed, what the problem is, nor a timeframe of when anything can be expected.

Ultimately the problem is two fold. 1. I have no idea whether the information they provide to me is true or whether it is a lie, or even whether anyone is doing anything about it. 2. Talk Talk clearly doesn't want to do anything past the absolute minimum to help get my internet back up.

In addition to these problems, I made a formal complaint in light of the above. I was told a manager would contact me the next day - this did not happen and I had to chase this up. They then did book in a time for me to be spoken to, only to provide no further information or no further level of care. I was then told they would book in a further call two days later to update me on the situation (text received to confirm this) only for halfway through the allotted time a text to simply change the date of call to two days later, and then no call to be found then either. When I complained about this to Talk Talk, they said they had try to call. I had no missed call and no voicemail so LIES!!

I am now switching to a different service as unfortunately I feel I have no other avenue to go down. This is a long review but please take note, because when it goes wrong nobody seems to give a damn.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Boreham TalkTalk  
I am disgusted at still trying to be a customer. In the last two days I was suppose to have an engineer to sort my internet line out first time I got told the engineer missed his appointment with open reach I phone up again I get promised they will sort the situation out and they will book me an appointment the next day something goes wrong with the wire, the wire is damaged and they will phone me back tomorrow all I am gonna say is talk talk people cant do a simple thing right. Who cares that open reach is achually the only provider for you, it's on your head when the idoits mess up cause I didnt choose open reach I think you need to step up and take action for your failure as a company. Further more you cant keep me updated I have to phone you to sort the problem not oh quick heads up an issue has occured no you dont do that you make me wait past 6pm to tell me you guys messed up 48 hours and still cant get the internet on useful and what a disgrace as a company you should be ashamed of your self. I SHOULD OF KEPT WITH NOW T.V EVEN THO THEY HAVE SLOW INTERNET THEY ACHUALLY GAVE ME INTERNET, YOUR LUCKY MY AREA COULDNT GET VIRGIN MEDIA
Huddersfield TalkTalk  
Absolutely appalling service with nearly daily drop outs. Tried to end contract a few months early due to this, and moving house, was promised a call back, never received one and they have sent my account to collections, month by month. Yes that's right, they are trying to open a new collection for every monthly payment they think I owe.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
Absolutely Disgusting! I phoned up to explain I needed an extension on my bill of £22.15, as I haven’t been paid yet. To which I was put on hold countless amount of times, had one advisor hang up on me, and the manager/supervisor told me they can’t lift the bar until payment has been made. I explained I have a daughter at home who now can’t do her online learning due to Covid. I really didn’t think £22.15 would be that much of an issue for a week. AVOID!! they do not want to help you in any way, shape, or form. Needless to say direct debit has been cancelled and I will be phoning for a new provider.
Hampshire TalkTalk  
Without question the worst customer service experience I have ever encountered. The internet worked well in the 24 hours we had it, but ten days later we have now left TalkTalk due to the sheer ineptitude of their customer service and their inability to fix an issue they themselves caused which left us with no service. Best avoided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Leeds TalkTalk  
we moved into a new property and was told that we cannot not receive fibre. they offered us fast broadband but the speed was just too slow. i called them up and i was on the phone for 4 HOURS and transferred to about 7 different people!!!having to explain the situation again to each person. at the end they hung up my call without proceeding the cancelation ( was told i can cancel for free) i didnt get a phone call back and called back again and was 16th in queue!
DO NOT GET TALK TALK ! customer service is absolutely appalling !! and the speed is just too slow !!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
pimlico TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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