7,010 Customer Reviews over 701 pages
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- Location
- Kettering
- Reviewing
- TalkTalk
- Date
- 2023-10-04
- Comments
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Worst company I’ve ever come across. When things work everything is fine but beware if something goes wrong.
On Monday a team from city fibre turned up to fish a cable from outside my house to the road. I was told this wouldn’t affect my internet or phone. How wrong I was, as I have had no phone or internet connection since. An engineer was supposed to be installing my fibre broadband on the following day so I took a day off work. The appointment was 1-6pm. I waited in all day and nobody came. I called talk talk and they said the engineer had been and couldn’t do it for reasons unknown. I have a ring doorbell so I know that was a lie. They have now told me to reschedule an appointment. The next appointment is a month away so I am without internet and phone for a month. I’m going to sign up to a different company. I have been on the live chat for over 4 hours and 2 phone calls for 3 hours and they still haven’t done anything to help get me connected when it was their incompetence in the first place. DO NOT USE THIS COMPANY
- Location
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- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2023-10-03
- Comments
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Have had three connections issues in the last month. Lost 4 days of work. Talk talk have ran 7 tests before they were willing to send an engineer and now still no connection. Been on their chat for hours and them asking the same questions over and over again. I am so fed up and they are unhelpful and will not help. Still no connection and still no engineer. Issue been going on repeatable for months. This is the worst one as no connection for 4 days. Although apparently someone will ring me on the 6th October. Terrible am so upset, need to work and can’t.
- Location
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- Location
- Hampshire
- Reviewing
- TalkTalk
- Date
- 2023-10-02
- Comments
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Save yourself the stress and get your internet elsewhere.
Upon moving house it took ONE MONTH to get any internet connection and that is only due to a very switched-on, helpful Openreach Engineer!
I had a whole month of constantly having to chase TalkTalk for updates and support. I had to take 2 full days off work as they could not offer me an engineer appointment outside of most peoples normal working hours. The first scheduled appointment, the engineer didn't even turn up and the second appointment, I had the engineers here for 10 minutes, whereby the told me the problem was external and they could do no more, I then had to chase for nearly 2 weeks for TalkTalk to book an Openreach engineer who came out and was shocked at how I have been treated as a customer, who said they weren't at all busy and that I should have been provided with a far earlier appointment.
I have had to travel into work unnecessarily for one month because I have been unable to work from home due to TalkTalks uselessness as well as had to continue to pay for a service I haven't received.
I have had numerous calls booked in with a manager to handle my complaint and I have received no calls, only texts pushing said call back and back.
Save yourself the stress and do not use! Find someone else reliable and competent. As soon as my contract ends I will be closing my account. And in the mean time I will be putting in a lengthy complaint to Ofcom.
- Location
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- Location
- Hamilton
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
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Avoid at all cost. Worst company. Never have I ever experienced such a pathetic firm in my life. Never ever sign up with them. Nightmare
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-27
- Comments
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If I could rate 0 stars I would. Since the 30th October (28 days ago as I'm writing this) we have made 13 points of contact with Talk Talk. After being past from person to person to person, and almost 8 hours in total of conversations, our solution has still not been resolved despite all of our problems starting due to an address change that was not requested. Terrible service all round. I do not recommend using this broadband service.
- Location
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- Location
- stonehaven
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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promised £50 voucher on joining never got it complained still never got it on renewal i complained about price offered 30% discount why could they not have offered this before just had an email re returning equipment no packaging labels sent to return equipment absolutely rubbish
- Location
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- Location
- Walsall
- Reviewing
- TalkTalk
- Date
- 2023-09-26
- Comments
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Absolutely appalling service, charged me for a phone line which I didn't ask for. Was very difficult to cancel, took three attempts to finally get it cancelled. Charged me for years over £45 a month because I was out of contract but hadn't told me that, that was the case. Quite happy to take the money from me but offer deals from £20 a month once I did cancel. Reward your long-term and loyal customers not charge them more. Service was like living in a cave in the living room as well, where the modem is... I could never talk talk to anyone on the phone at any time of the day.
- Location
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- Location
- Blackpool
- Reviewing
- TalkTalk
- Date
- 2023-09-25
- Comments
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Customer service is abysmal . On hold for over an hour and then cut off another time 40 minutes and issue not resolved . Passed from pillar to post and not sorted. Internet is down and talked to 3 tech agents on live chat over the space of 6 hours all have different reasons non of which were right . Don’t understand what we are pay £33 a month for ??
- Location
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- Location
- Tamworth
- Reviewing
- TalkTalk
- Date
- 2023-09-18
- Comments
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Terrible service, worse company I’ve ever dealt with. If I could have given zero stars I would have
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
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Switched from Fiber 35 to Fiber 65. Had to pay an admin fee of £30 for doing so. After i confirmed that the line was switched there was no increase in speed whatsoever. I told them i want to switch back to 35 and they said i had to pay another admin fee for £30. Poor service and poor quality.
- Location
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