7,010 Customer Reviews over 701 pages
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- Location
- England
- Reviewing
- TalkTalk
- Date
- 2023-08-06
- Comments
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Talk talk is TERRIBLE if there was a 0 star rating I would have given it that it disconnects CONSTANTLY and for long periods of time and is extremely unreliable always saying ‘internet connection failed’ when we are connected it
- Location
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- Location
- Uxbridge
- Reviewing
- TalkTalk
- Date
- 2023-08-05
- Comments
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I have never had such a bad customer service the worst I could get I'm paying 7.50 extra a month for insurance my screen is freezing and this is going on for 2 months
- Location
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- Location
- Cm14
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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Their customer service is non existent
Their chat cuts you off constantly, they never resolve anything and transfer you and ask for your details and reason for contacting them over and over again
Still not resolved
Do not use this company!!!!!
- Location
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- Location
- Marlow
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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Avoid talktalk, customer service is terrible. I've just moved to Swish and they called me within 10 minutes of sending an email. Talktalk dont contact you with the 48 hours they say they will.
- Location
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2023-08-02
- Comments
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The customer service is awful. The online chat does not help at all. If you have a simple question, it will take at least a 30-minute call to get some unclear answer. I'm really frustrated with them.
- Location
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- Location
- Fort William
- Reviewing
- TalkTalk
- Date
- 2023-08-01
- Comments
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I would give it 0 stars if I could. Talktalk broadband is appalling! I was with EE before and had great broadband with them, only cut out once in 3 years and that was due to a very bad storm we had. However I was paying nearly £50 a month with them so thought I would go on the comparison sites and see if I could save myself some money and Talktalk had a good sign up deal on so I went for it. Boy I wish I hadn't. I've gone from having internet that cut out once in 3 years to internet that cuts out every darn day of the week no matter what the weather is like. Multiple times a day too, and don't even bother trying to play games online with your friends because the game will just lag constantly. Even hooking the gaming laptop via the ethernet cable doesn't make it any better. Also don't bother with customer service as they are about as useful as a chocolate teapot. I have had numerous duels with their call handlers regarding what they are going to do about it but all they suggest every time is to send me a new router when I have explained to them that the router is not the issue. They will say one thing and do another too, one of them told me one day that as I was having problems they would send me out a new router and if I try it out and it does not sort the issues they would allow me to terminate my contract with them without having to pay the early termination fee, and said they would put a note on my account with this information so whoever deals with me next will know the situation. So I did that and the new router made zero difference and I rang them up again to set about terminating my contract so I could switch back to EE and they said there was no note left on the account about this and basically made me out to be a liar. They are absolutely disgusting avoid like the plague.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2023-08-01
- Location
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- Location
- Wigan
- Reviewing
- TalkTalk
- Date
- 2023-07-28
- Comments
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Don't waste Ur time or money with this provider. Absolute waste of time, so f***ING frustrating
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2023-07-28
- Comments
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For for nearly 3 years iv been with talk talk my Wi-Fi never worked to the point I was calling them constantly they will have all the calls recorded too to prove I’m not lying! I made ALOT OF CALLS! Their system is **** my Wi-Fi still would never work It would work like 1-2 days in the week it was a technical issue from their side! I then got to the point where I said I’m going to leave as I’m paying for Wi-Fi iv not been receiving it’s unfair not once did they offer to refund or anything they still didn’t fix the issue so I left (giving that I had given them so many warnings!) IV NOW BEEN FINED £258 FOR LEAVING THEM LIKE WTAF I would love to get my money back from all the years I was paying for Wi-Fi I wasn’t receiving!
- Location
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- Location
- Silloth
- Reviewing
- TalkTalk
- Date
- 2023-07-27
- Comments
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My guaranteed speed is 12mbph ,the highest speed I have received is 3 Mbhp . Engineers have remotely checked, they then sent out a openreach's engineer who changed the phone socket and checked line connections all that done its no better, trying to get to talk to a human is like getting a doctor's appointment. One unhappy customer.
- Location
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