2,285 Customer Reviews over 229 pages
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-01-07
- Comments
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Absolute **** told that we can have upwards of 50 devices connected to the hub without slow down and it's cutting off half of the 16 devices we have on granted we use a lot of bandwidth but we told them that we have a lot of devices connected and need more bandwidth when we signed up so now we have 7 or 8 devices that just can't access the internet and to top it off the ones that can might aswell not be connected because out of the 30 mbs we are paying for we get a consistent 400 KBS
- Location
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- Location
- Kent
- Reviewing
- Sky
- Date
- 2023-01-05
- Comments
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I’ve tried 3 times to get broadband with Sky. Despite receiving a text to say “great news, your broadband will be connected today by midnight”, I’ve had to call the next day to say it’s not connected then someone telling me I can play a new order in 48 hours and it will hopefully be connected one week after I place the order. Why are they not rectifying the issues? Why keep going in circles. Avoid at all costs!!
- Location
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- Location
- Fleet,Hampshire
- Reviewing
- Sky
- Date
- 2023-01-02
- Comments
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I have been with Sky Broadband for a number of years even after I stopped subscribing to the TV package. Never had any problems with the broadband reliability, the router gave good wifi coverage through out my house and a fair way into my garden. Nice to be able to surf while relaxing in the sun.
I've had very little to do with the Customer Service as everything worked. When I had queries the staff were helpful.
I moved away from Sky when their packages became pricy for the speed being offered compared to competitors.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2022-12-31
- Comments
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The Wi-Fi is constantly buffering and then the streams are alway freezing I’ve got fibre and that’s not cheap so we want the fastest. However from the same week we have had problems and called customer support but the problem still not fixed. This service is paid for every month and does not cross reference correct.
- Location
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- Location
- Northampton
- Reviewing
- Sky
- Date
- 2022-12-27
- Comments
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We are requesting to upgrade our broadband a mont a go the Friday 23/12 the Open Reach Service came at 13.00 change the cable and the router, then said in 15 minutes the wi fi will be ready, but still not working, we are contact with Sky and they are said the service will be available after the Wednesday 28/12,all these days we are out from the wifi, this is unacceptable, we are very disappointed with these unprofessional staff!!
- Location
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- Location
- Cookstown
- Reviewing
- Sky
- Date
- 2022-12-22
- Comments
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Just got call from sky and boy offered me sky tv , after my answer no thank you he just hung up. I tok that very personal just before Christmas. Why I should continue as customer after that?
- Location
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- Location
- Dorset
- Reviewing
- Sky
- Date
- 2022-12-21
- Comments
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Absolutely abhorrent.
It should be embarrassing just how shockingly and horrifically bad the poor excuse for an internet connection that Sky call 'WiFi' is. If you have a Sky TV box and use it at the same time the already poor internet connection ceases to do ANYTHING. It took me two days to install a 2.4MB file...
There are multiple times every day where I am tempted to take the router and break it over my knee out of pure anger from the fact that Sky have the audacity to actually charge people money for this abhorrent so called 'Internet Connection' - to be honest I don't think breaking the router in half over my knee would do anything to make the connection worse. Spare yourself the money and the headache and choose another provider for the sake of your sanity. Sky is shockingly bad and MAJOR improvements need to be made before Sky can realistically have the ability to call this WiFi.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-12-19
- Comments
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Sky broadband made 2 appointments with me that we both missed without a call or text to apologise, costing me hundreds due to waiting in and time off work due to a fault on there broadband service.
This has now been going on for 2 weeks. No calls at all from sky for the past 2 weeks to give updates despite me having to call multiple times a day. Partner works from home which has caused massive issues.
Communication with Sky is so poor and I believe they have broken GDPR laws as they refuse to accept they sent appointment by text but the text sent knew I was with Sky the time and date of the appointment if they didn't send it the information must have been passed on by them.
Unhappy is an understatement.
- Location
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- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2022-12-17
- Comments
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Dont use sky fibre worst customer service ever. Had an open reach engineer Install over a week ago and still no broadband get palmed off between and sky and open reach constantly the middle man they cannot supply broadband so I do not get why they say they can I'm going back to Virgin who can provide broadband
- Location
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- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2022-12-14
- Comments
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Paying for 59MBPS, receiving 4MBPS... Scamming and unreliable. Reached out and was told to change brand. How can we be paying for 59MBPS and not even get 10% of the promised speed???
- Location
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