2,278 Customer Reviews over 228 pages
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-03-05
- Comments
-
total waste of money!!!!can't decide what is worse: customer service or the line reliability itself. Don't waste your money with them
- Location
-
- Location
- South Devon
- Reviewing
- Sky
- Date
- 2023-02-28
- Comments
-
Sky ru a lyaltiy program whih cthey like to tell you makes you a valued customer, well as a loyal customer of more than 20 years they made little to no effort to resolve issues with our highly unreliable fibre broadband - download speed of 49mbps upload 0.11mbps - how is anyone supposed to operate a modern home using this speed of upload? Sky were disinterested, and almost rude, their advisor telling me to make sure i returned their equipment or i would be charged - well they are welcome to it as it doesn't work ! AVOID if you can
- Location
-
- Location
- Berkshire
- Reviewing
- Sky
- Date
- 2023-02-27
- Comments
-
I've been with Sky for ~8 years. Unlike many people here my connection has been always very reliable and as fast as the cable/attenuation/physics permitted.
However, one which always bothered me big time with them is that after 18 months they would always try to move you to the "no-discount" rate which nobody anywhere charges as it's ~30% more expensive. Even as a "veteran/platinum" customer I'm treated like an fresh imbecile while new customers are get cheaper deals they my current contract.
I've always been able to negotiate "discounts" to keep my bills pretty much identical year-on-years. But this year is the first time Sky isn't will to negotiate. Which means 30% increase. Which means Bye Bye!!!
- Location
-
- Location
- Frome
- Reviewing
- Sky
- Date
- 2023-02-26
- Comments
-
Worst internet in the world. Not getting what we pay for. They won’t send anyone out to check the problem and constantly blame it on the weather even on clear days. Avoid at all costs.
- Location
-
- Location
- Martock
- Reviewing
- Sky
- Date
- 2023-02-24
- Comments
-
AVOID, do not use this company, the voice hub is worse than useless and I have lost 1000's of £'s worth of business. You can not tell if it is working or not other than not receiving calls like normal!
- Location
-
- Location
- Dudley
- Reviewing
- Sky
- Date
- 2023-02-24
- Location
-
- Location
- Newport
- Reviewing
- Sky
- Date
- 2023-02-23
- Comments
-
Worst Internet experience I would not recommend this company to anyone. I am supposed to have super fast broadband for streaming ect. It doesn't work to the standard that sky advertises. I am coming to the end of my contract in march, I have agreed to a new contract and a upgraded my broadband with sky. However after my experience especially over the past few weeks I will be cancelling that contract and switching to plusnet who have offered me better wifi for a much cheaper deal. No matter how much loyalty I have shown sky for the past 4 years I still get provided with the same old poor service.
- Location
-
- Location
- Hook
- Reviewing
- Sky
- Date
- 2023-02-18
- Comments
-
Horrendous support. Sky makes is almost impossible to reach them for problems as they have this annoying bot that takes you in loops- both when calling and online. The promises made on their speed are a blatant lie and then despite guarantee to not charge if a certain speed hapoen - full price is charged!
- Location
-
- Location
- BRISTOL
- Reviewing
- Sky
- Date
- 2023-02-17
- Comments
-
Started my program on Feb with an advertised price of 25/month, after 2 days I receive an email for an increase to 29 pounds/month. I understand the annual price increases on April but this is misleading and frustrating
- Location
-
- Location
- IPSWICH
- Reviewing
- Sky
- Date
- 2023-02-15
- Comments
-
We've just gone up with sky but it keeps catching out out they're not very helpful on the phand I don't know what to do because I've only just signed up with him
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.