1,017 Customer Reviews over 26 pages
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-12-02
- Comments
-
Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!!
- Location
-
- Location
- Crewe
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
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These people are crooks, pure and simple. Still trying but failing to take direct debits out of my account 4 months after I left them. Awful people. Service was slow and kept disconnecting. With Sky now, never had a problem with Sky not once.
- Location
-
- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-12-01
- Comments
-
The most unreliable broadband provider there ever was or ever will be I hope !
download speed oftern drops as low as
0.09mbps with regularity.
- Location
-
- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
-
Poor customer service. I can never reach a customer service agent - I seem to be on hold for over an hour every time I call. I pay for Origin max which is £37 per month. This should give me in excess of 70mbit. No. I actually get 20mbit. They told me they will not lower my monthly cost unless I sign up to another 18 month contract with them. They refuse to help me. The service they offer is awful - you get what you pay for - if only I’d listened to my father - if you want good quality broadband, you have to pay for it. I urge anyone thinking about joining Origin Broadband to NEVER do it. I’m waiting patiently for my contract to end - then it’s straight to virgin or BT.
- Location
-
- Location
- Birmingham, UK
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
-
Everything you have read is true! Do not go anywhere near this provider they are appalling in every respect. By far the worst company I have ever dealt with for broadband.
I switch every year to get better deals and this year tried to switch to Origin. Every other provider has managed the switch fine ... not so here.
It starts with the fancy customer portal, which was updated to say order received but never any further for 2 weeks. There was no communication by SMS or email at all, not even an order confirmation. They have no email or online support so the only way to contact them is to call and face 20-30 minute wait times. Once you call, the phone staff are lovely but clearly have no idea of what is going on. They always have to ring the 'provisioning team' before providing excuses and delays.
2 weeks after placing the initial order I had my line cut off by the old provider. But I had still received no communication at all from Origin. After 5 phone calls to Origin over 4 days, and repeated promises of callbacks and updates that never arrived, I was told that my line had been inadvertently disconnected (they blamed openreach) and that it would be another 14 days before I could have a new line installed, at my own expense.
At this point I cancelled any contract with them and took out a new contract with a real supplier, who immediately emailed to give me an installation date.
The rank incompetence displayed in not managing a simple provider switch without errors, plus the complete lack of communication at any stage, the inability to give any kind of answer on my order status, and the suggestion that I should pay for their error both financially and by waiting a further 2 weeks without internet represents a complete failure at every stage and in every conceivable way.
PLease learn my lesson and do not choose them as your provider. You will regret it.
- Location
-
- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
-
After seeing a great deal for Origin Broadband at '£17.99 with no hidden costs' i got this broadband for my new flat, but after four months i switched to another provider due to the constant disconnections, slow speed and disgraceful customer service.
The 'no hidden costs', which they claim on the website is not entirely true as during my second payment i was charged £40.99, once i looked into the fine print, the £17.99 was only for switching, something that was hidden in my view.
The Internet suffered from disconnections every week, sometimes several times a week, with no Internet for periods of 10 minutes to a few hours to overnight. When the Internet was connected the speed was good, but on occasion it could be quite slow and frustrating.
I called to make complaints on four occasions, on all occasions no help was given as to resolve the disconnection issue. Later i discovered my complaints were not recorded and dismissed.
After reaching breaking point i sent an official complaint to their complaints department mentioning that i was cancelling their service as i believed they had breached their contract with me. After this i switched to Sky and have had zero issues in the past four months.
9-10 weeks after sending the official complaint i got a call from Origin saying they had just read my complaint. They then said that i breached the contract and that i never contacted them. They then claimed i did not let them resolve my issues. Keep in mind that it took them 9-10 to respond to my complaint. After talking to them on the phone they threatened me with debt collectors, and i refused to pay any further fees to them. Now i have a case going against them with the Ombudsman, and have reported them to OFCOM. Right now i am happy paying more with Sky as i receive a good consistent broadband connection, with good customer service
Three months after cancelling my direct debit to Origin i saw that money had been taken out my account. After investigating i found that they set up another direct debit without my knowledge and therefore took money out my account without my consent. I again cancelled this direct debit, but am afraid they will start it again.
- Location
-
- Location
- romford
- Reviewing
- Origin
- Date
- 2017-11-29
- Location
-
- Location
- Belfast
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
-
One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company.
Once you sign up, nothing happens. Eventually after some weeks you might get an email with an install date. A basic router will arrive in the post. No instructions on how to access origin servers.
So you call them and wait for over an hour before getting through. To be fair some of the staff are pleasant but if there is an issue then it's through to level two with literally hours of waiting before speaking to someone.
Speeds were dial up 200k per sec. After much complaining, they increased the speeds slightly.
Things were OK for a while then extra charges appear on the bill for no reason. When queried, again after long wait and no return emails, they say they will credit.
One customer service agent will talk to you on Facebook but then another will refuse, sighting data protection. Bizarre.
Really do not go near this outfit with a bargepole. It will snap your will to live.
Everything is a problem. All the bad reviews are right!
- Location
-
- Location
- Paisley
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
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Sends text with 'no engineer required' but emails an undiscussed phoneline installion date - then denys all responsibility and when cancelled will try to remove a £108 fee for the openreach cancellation.
Customer service polite but utterly useless, took three transfers just to get past the drones doggedly following their scripts and unable to deviate. Will be disputing further. Avoid dealing with this company.
- Location
-
- Location
- DL11
- Reviewing
- Origin
- Date
- 2017-11-27
- Comments
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Very slow (1.9 meg ) with irregular outages. but helpline have responded within seconds and been absolutely wonderful to deal with.
Still no faster though
Tried to sign me up for another year with upfront payment .no chance
- Location
-
- Location
- East Midlands
- Reviewing
- Origin
- Date
- 2017-11-25
- Comments
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Just signed up for an extension to my contract. I have been pleasantly surprised by the service, price and quality and on price they beat BT hands down! Their staff are excellent and keen to help. I've had a year with them now and I am surprised by the number of negative reviews on this site. Good on yer Origin!
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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KEEP AWAY!!!!!!!!!!!
Hours on the phone. Overcharged, weeks delay. Promised compensation, got charged instead. KEEP AWAY!!!!!! SAVE YOURSELVES THE TROUBLE!!!!
- Location
-
- Location
- gravesend
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke..
- Location
-
- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Cheap but hopeless (in particular with regard to billing).
Started charging for calls when on an anytime package. Started charging 10 months into a 12 month 'free' broadband contract.
Customer service useless; I have switched to another provider but they are still refusing to refund what they owe (and which they had previously agreed to refund).
On top of that broadband service was average at best with frequent dropouts (I accept slow speed due to my location).
Avoid at all costs
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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What an absolute joke - the internet is so slow I can’t get anything done, it is quicker to go to a cafe with free internet than try use this crap. It always conks out and customer service is the worst I’ve come across, after half an hour on hold they essentially say they can’t help with anything (without even hearing the problem) and hang up. DO NOT GET ORIGIN BROADBAND
- Location
-
- Location
- Rotherham
- Reviewing
- Origin
- Date
- 2017-11-21
- Location
-
- Location
- North Lincolnshire
- Reviewing
- Origin
- Date
- 2017-11-19
- Comments
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When I was sold this package which still isn’t working I was told as i have the correct line into my property no engineers need to be in my property , I was assured the router was plug and play and it would be delivered on the Thursday so I took the day off lost a days pay , I was at work the following week when my phone rang “ey up I’m outside tha house I’ve cime to install your phone line !!! On the day the router was meant to arrive I stayed in all day only to be told that they had missed the first line of my address off so it went back to the depo, when I plugged in the router after tracking it down it wouldn’t work I spent the next 4 hrs either in hold or constantly being told by a series of people to turn it in and off I was finally told someone would ring me back by 530 which they never did still not working I’ve never dealt with such a shambolic out fit beware
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-11-19
- Comments
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Well where do I start! Moved to Origin broadband at the end of a 2 year contract with BT on a very stable fibre connection... Why! well the prices of Origin £25.99 a month seems great! but its for nothing! Activation date was the biggest mess! I was ready to move and the day before the router did not arrive, contacted origin and they confirmed they had not ordered it so on switch day i was without internet and ever since then my normal fibre connection that was around 30mbps stable is now around 0.76mbps! yeah not even 1mbps!... ive been in contact with origin and they dont really respond to emails the facebook team is where you will get a response but they need to escalate to the technical team who haven't got back to me yet.. this is all within the first 2 months so far and I havent had a day where the connection has been stable like it was for the full solid 2 years with BT! I have started the process in switching back to BT... I wont be paying them a penny more! Complete and utter joke of a company!
- Location
-
- Location
- Stroud
- Reviewing
- Origin
- Date
- 2017-11-19
- Location
-
- Location
- northumberland
- Reviewing
- Origin
- Date
- 2017-11-18
- Comments
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awful service i have the fibre package and somtimes i get between 20-50 gb download but between 3pm and 10pm it drops to under 1gb everynight without fail i work during opening hours and 1 hour lunch time isnt long enough to get a hold of these guys
- Location
-
- Location
- yorkshire
- Reviewing
- Origin
- Date
- 2017-11-17
- Comments
-
Signed up a few months back, as I had recently moved into my own place. I went for the 75MBP/s download top limit, and 32MBP/s upload. Everything was great for the first few weeks, and then they came to do some work in my area on the lines. Suddenly 1MBP/s if that, on a daily basis it would disconnect for hours on end - and if it did reconnect it would be on 100KBP/s which takes around 5-10 minutes to open any web page no chance of watching any videos or whatnot.
So I ring up and tell them of my issues, the first time I called they answered within 5 minutes and told me some work was done so they will send someone out to check the line for me. Well no one ever came out, nothing changed. The second time I rang they went through a router diagnostic and reset with me and that kind of worked, got me up to around 6MBP/s for about 2 days. Then it went back down to 100KBP/s.
I rang a third time, waiting about 20 minutes for someone to answer - She told me that she was passing me off to stage 2 as it was more than she was capable of helping with. I waiting an hour with no answer before hanging up.
Over the past 3 weeks I've rung twice a day to try get through to someone, waiting between 30 minutes to an hour for someone to answer and no one ever does. Perhaps new customers take priority?
Today I managed to get through to someone to cancel my contract as they aren't holding up their end of it legally - but they told me it was a technical issue and never cancel my contract, they keep passing me to technical without doing anything I ask them to.
To anyone thinking about taking a chance because it seems cheap for what you get, DON'T!!!
It's a scam, once they draw you in you can't seem to leave. You are waiting far too long for someone to answer the damn phone, and even then they will probably pass you onto someone else and you are waiting another hour or more.
Not worth the money, not worth your time, not worth your custom. Avoid this provider as they clearly are not professionals.
- Location
-
- Location
- Dailly
- Reviewing
- Origin
- Date
- 2017-11-17
- Comments
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I switched to Origin because apprently with them I could have gotten fibre. And Plusnet as existing customer was extremely slow and very expensive.
However, I did not get fibre but get charged for it every month and have to phone customer services, which are a nightmare to get hold of. I have spent over 3 hours in the queue in customer services altogether according to my biil, until the broadband was running, then twice already over an hour each to get my bill amended and contract changed. You cannot reach them online, issues have to be reported phone.
The connection keeops dropping constantly.
The only advantage is that they are a lot faster now than plusnet has been. I still will leave them as soon as my contract finishes, and definately not go back to them until they upgrade their customer service.
- Location
-
- Location
- Wakefield
- Reviewing
- Origin
- Date
- 2017-11-15
- Comments
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One word - don't. We were with these for a couple of months during which everything was fine, then they sent us a card saying they were making some changes. From that point onwards everything was a disaster. The connection kept dropping out, the speed yo-yo'd wildly from ridiculously fast, to an unworkable snail's pace, and we made countless calls to their technical team spending hours on hold. Every time we had to wait ages to talk to someone, then wait even longer to speak to someone in Advanced Technical. Every time somebody different promised to personally sort it out, one guy told us he'd get back to us by email or phone the following day, knowing full well he wasn't even going to be in the office on that day. Origin told us the line is at fault, BT Openreach told us the router is at fault, and finally we've had enough - we've been paying for superfast broadband which has turned out to be completely non-functioning broadband, and we've ditched them. How are these clowns still in business?
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-15
- Location
-
- Location
- harrigate
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap.
- Location
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- Location
- glasgow
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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very bad customer services, yesterday when i asked them to fix my very poor speed i was waiting 1hr and 30 minutes then after i just had to hang up... my speed its like 1mbps, very very slow.
- Location
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- Location
- st albans
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Been with them since June 2017, paid upfront for 12 months.
service keeps slowing down regularly or keeps cutting out completely.
C.S is a waste of time, can't even get through at times after holding on for over 45 mins.
twice after complaining i have been told they would phone back but never do.
ADVOID
- Location
-
- Location
- Sussex
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Absolutely awful. Modem broke. Sent new modem after having to work out for ourselfs that was problem. New modem had all different figurations which they didn't tell us about. Main computer still won't work after spending hours on hold and listening to technician talk rubbish. Asked to speak to someone in no told me no e could help me. Takes a week to get email reply then they just ask same thing can I have email address!! They just sent me one. They really don't give a damn
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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I have been pleasantly surprised with Origin service of Broadband. I signed up for it on the Monday and it was installed and up and running by Thursday. So far the speed has been pretty good when lasted tested
12.21 Mb Download speed
0.72Mb upload
37 ms ping time
I do live very central though near Meadowbank athletics track so do take that into consideration.
The customer service has overall been with good twice I have called and been answered within 5 minutes and the other two times between 15 and 30 minutes. The help centre is based in the Uk as well
- Location
-
- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-11-13
- Comments
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Signed up in November 2016, took the option to pay for the year upfront, problems from day one which lasted a full 10 months, broadband dropping almost every hour, called their customer services to sit on teh phone up to an hour and then get no where. broke their terms and conditions for not providing their advertised service so left, got a refund of £50 for 10 months of appaling service. AVOID, AVOID, AVOID.
- Location
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- Location
- Allington
- Reviewing
- Origin
- Date
- 2017-11-12
- Comments
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I don’t suppose it will make any difference to them actually fixing my outstanding issues, but I would like to help others making their future broadband provider choices and say this company don’t give a fig about customer service. Their technicians will say anything to get you to go away; I’ll report it to networks, I will assign it to myself so I can monitor it and the ultimate push off I will call you back when I am back in and then don’t.
Have just spent another evening trying to get through with no success. So go on Origin get in touch if you dare and let me actually provide you with some constructive comments on your service processes.
- Location
-
- Location
- Westhoughton, Bolton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
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I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-)
- Location
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- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
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Absolutely disgusting service!!! Waited over a month for a live date after being told that I would have a live date by the and of the week
I placed my order on the 6th October it is now 10th November and STILL NO INTERNET! Although I was told my live date would be on the 8th
I've been kept on hold for 1hr and 37 mins
I've asked to cancel my order and speak to a manger and they just offered me £15 off my next bill
Still awaiting a call back from a manger...
Terrible terrible service!!
Everything about this company is wrong I wouldn't advise using this company for anything!!
- Location
-
- Location
- Greenwich
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
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dont buy! they steal your money and time
worse service I could have ever imagine. It took 26 days to get an engineer to come and get the line active. That didnt happen, then they sent the router a day before my line was suppose to be active, to a wrong address. I had to deal with parcelforce myself. Impossible to call them because there's a waiting time and after 30 minutes of wait they hang up on you.
Cant even cancel as my line is "active" and I obviously still have no service.
DONT EVER BUY. Bunch of thieves.
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-11-08
- Comments
-
1. 6 weeks for activation
2. Poor customer service
Ordered on 14th October. Told would take 3 weeks to activate and engineer wouldn't need to access property.
Didn't activate on said day. Rang Customer Service next day - on hold for 1 hour, then line cuts off. Finally get through, I am told the date for activation has been pushed back to 21 Nov for "unexpected delays".
6 weeks for activation is unacceptable. Also no prior notification of delay. Customer service that was a nightmare to get hold of and then couldn't provide any information on the cause of the delay.
- Location
-
- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2017-11-07
- Comments
-
Customer service folks are polite, well mannered and competent, if you're lucky enough to get through to them. They simply seem overwhelmed; no replies to emails, hour-long waits for phone support even at 2am. Just been switched for free to fibre broadband, but they forgot to send me a new router (3 days no broadband), and now I'm connected the speed is inexplicably slower than the copper wire I had previously, and Origin seem clueless as to why. I'll probably switch back to Plusnet next month. Pity these comms companies always ensure there's a big gap between you broadband and line rental saver switchover dates.
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-11-06
- Comments
-
Don't ever expect a reply to your email. Need to chase 5 times and wait about 2 weeks for a reply most of the time.
- Location
-
- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
-
An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.
Do not make the decision to give them anything.
- Location
-
- Location
- Addlestone
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
- Location
-
- Location
- Rural Shropshire
- Reviewing
- Origin
- Date
- 2017-11-04
- Comments
-
What a joke of a company was with them for 12 months no notification contract had ended. Found a more competitive deal with them via cash back as a new customer, unable to process new order as they required me to cancel my existng service even though I was out of contract wait 10 - 15 days without any broadband or phone service. This company needs to put the customer both new and exist of at the centre of all they do. The 10-15 days without service will be worth it as its costs them more in administration the cancel the existing service and set me up as a new customers plus new annual cost has reduced by 8%
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.