699 Customer Reviews over 18 pages
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2022-10-15
- Comments
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Have been with them a while and I did speak to them about year ago but got sucked into carrying on with them as they could tweak things to improve quality but like many others I get a daily workout going to my tv and rebooting it or walking to my kitchen to reboot router. My contract is up and I am a bit ancient so really find it hard work sourcing new supplier and then following necessary protocols to get everything up and running. I agree with all the criticisms……it s not a supplier that I can recommend.
- Location
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- Location
- Watford
- Reviewing
- NOW Broadband
- Date
- 2022-10-24
- Comments
-
Don't fall for the low price of this provider. The internet reliability is really bad. I have been with them for nearly two years (only because I had to choose between Talk-Talk and Now-Tv, as better providers are not available for my flat), and for those two years, my everyday routine is to reboot the router. The connection drops multiple times per day. Gladly I am moving to another area, leaving Now-Tv behind. Won't recommend them unless you have no option.
- Location
-
- Location
- Hounslow
- Reviewing
- NOW Broadband
- Date
- 2021-08-12
- Comments
-
Worse service every in the UK... 1 month and still I don't have internet.... Horrible service
- Location
-
- Location
- HOUNSLOW
- Reviewing
- NOW Broadband
- Date
- 2021-07-30
- Comments
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Worse Service provider..... One month it take for the engineer to install the internet....
- Location
-
- Location
- uk
- Reviewing
- NOW Broadband
- Date
- 2022-03-04
- Comments
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When I started there were no problems, but my contract was coming to an end I foolishly gave them the opportunity to retain my custom. Speaking to the advisor they agreed to match the new customer offer.
Unfortunately they want to charge me more, I have written and spoken to them to get it resolved they are not interested.
I have tried to leave and retain my number but its company policy to refuse to port a number, so when you leave you loose the number.
They do not want to give a recordable means to communicate so they can claim nothing was agreed, then again you submit via their web form and nothing happens either.
- Location
-
- Location
- Wheddon
- Reviewing
- NOW Broadband
- Date
- 2019-11-08
- Comments
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My flatmate and I had been waiting for 2 weeks for an engineer to come to sort out our Wifi. The engineer came and from what we thought sorted out our WiFi and we had successful WiFi for 3 days before it was cut out without warning. After spending 2 hours on the phone to NowTV to try and get this sorted all they did was pass the blame onto openreach and tell us we would have to place another order and wait another 2 weeks for an engineer to come out. I then contacted openreach as well as complained online on the openreach website, eventually after another 2 hours to be told (with an explanation as to why) that it was NowTV who didn't complete the final stage of the setup process of our broadband leading to automatic cancellation and I have this confirmation in writing. When phoning NowTV back to tell them this, instead of trying to resolve the problem for us, all they said was that they shouldn't have been allowed to provide us with internet as there was no space on the line, again passing the blame onto openreach. We also had 3 days of successful NowTV broadband before it was cut out so I highly doubt this to be true and it is probably another one of their excuses. I urge anyone, don't be fooled by their cheap prices because you won't even get the internet you pay for, as we still haven't with the total wait time now being a month with a likely further 2 weeks for whatever broadband provider we choose instead. NowTV are a disgrace and I won't be using them again.
- Location
-
- Location
- Torquay
- Reviewing
- NOW Broadband
- Date
- 2022-08-25
- Comments
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Absolute **** show, there was a 3 week wait for an engineer, he couldnt find us. We tried to rearrange but the day befopre he aws supposed to arrive our order got cancelled. I only found this out by calling their customer service department to check they were coming. I then made a new order which was irritating but the time to set up wasnt too different.
I call them today to arrange an engineer and my order was cancelled 3 days ago without any notice or information being sent to me.
If your home or space is remotely hard to reach dont bother with these guys.
- Location
-
- Location
- Eastbourne
- Reviewing
- NOW Broadband
- Date
- 2022-09-07
- Comments
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Absolute shambles, won't port your number if you move. After moving the broadband started on time but 2 weeks later and still no working landline.
- Location
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- Location
- Canary Wharf
- Reviewing
- NOW Broadband
- Date
- 2023-11-14
- Comments
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Lived on the isle of dogs next to canary wharf and Now was the only provider and charged a extorniate 20 pounds per month for less than 5 mbps. The connection was at less than 2 mbps and would stop a few times per hour completly. Called Now and had 3 engineers come and do works to no avail. Was given a month free.
I do not recommend this provider at all. The prices they charge for the quality offered is akin to robbery.
- Location
-
- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2017-09-18
- Comments
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I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible.
- Location
-
- Location
- Preston Lancashire
- Reviewing
- NOW Broadband
- Date
- 2023-05-08
- Comments
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It's a lousy company. It's displayed a contact customer service number 03303323050 constant engaged. You can't get through no matter what time of day that you're calling. Last time I was offline for 10days. And I had tried to contact them more than 100 times. Still engaged. Since then it's a hour here. 10-12 hours there. Or sometime a whole weekend with out internet. Is it what you called a good service provider. Thank you Now Broadband now all I really wanted to say is I wasted to terminate my contract with you.
- Location
-
- Location
- UK
- Reviewing
- NOW Broadband
- Date
- 2019-10-13
- Comments
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STAY AWAY!! Worse broadband ever. I have been with Sky and EE before. Never have the experience of every 5 minutes internet cuts out like Now TV. If you want to call for service, you need 2 hrs to wait for someone to pick up.
NEVER AGAIN. STAY AWAY from this broadband. Buy cheap buy ****.
- Location
-
- Location
- Stirling
- Reviewing
- NOW Broadband
- Date
- 2023-02-28
- Comments
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I was quite happy with Now Broadband until I tried to cancel. I had to tell them to cancel my membership three separate times (so far) to make them stop charging me. "oh we charged you by mistake" "oh we had system issues the last time you cancelled" unacceptable to try to make money from people who don't pay attention. V disappointed.
- Location
-
- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-07
- Comments
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Very disappointed, I was given activation date a week ago! I still haven't got Internet and NOW TV have taken the first payment. They booked an engineer, who never turned up. I called them on the day and apparently they couldn't contact the engineer but promised to get in touch the next day and to rebook am engineer, but I still haven't heard from them. I was meant to have recieved an email. Very disappointed. In this age of technology and working from home, a switchover should be seamless, should it not?
- Location
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- Location
- Northwood
- Reviewing
- NOW Broadband
- Date
- 2023-03-09
- Comments
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Terrible service, my activation date was 26th Feb and 9th March today, am still not connected. Now sent engineer to a wrong address. They connected me to a wrong address. They booked an engineer 3 times that didn't turn up because wrong address was given.
- Location
-
- Location
- Sheffield
- Reviewing
- NOW Broadband
- Date
- 2019-11-04
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2020-09-10
- Location
-
- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2021-10-01
- Comments
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AVOID AT ALL COSTS
I have been with nowtv for almost 4 years and never had an issue however, my Internet has stopped working in my bedroom, 10ft away from the router. I've had this problem for a week and have had an engineer out and been on the phone several times regarding this matter. Each time it appears to be fixed then a few hours later, not working again. Today I've called back up as Internet isn't working again to be told there's nothing they can do and that I'm to purchase a booster which may or may not work. The "gentleman" I spoke to raised his voice at me and told me no one else could help me. I had to terminate the call and be put on hold for an additional 35 mins to speak to someone else. AVOID AT ALL COSTS
- Location
-
- Location
- Pimlico
- Reviewing
- NOW Broadband
- Date
- 2022-07-07
- Comments
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If I could give negative star, I will
For 3 days I haven got my broadband set up and I called, calls are cut off
I wish I could have other choices
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.