699 Customer Reviews over 18 pages
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- Location
- Rochdale
- Reviewing
- NOW Broadband
- Date
- 2022-09-06
- Comments
-
Only had Internet service for 3 days and decided it was rubbish.
They suggested I manually change channels on my router when Internet was slow.
Basically the technician admitted their routers are rubbish.
- Location
-
- Location
- Worcs
- Reviewing
- NOW Broadband
- Date
- 2020-08-10
- Comments
-
Signed up with Now broadband this morning and requested to keep my landline number. I then received an email from them stating that they had chosen to change my number! GRRRRRRR!
Tried to reply to email and also respond via various online contact forms and complaint forms, but no response.
I have decided to cancel contract and will look for better contract with existing supplier, on hold to Now cancellations team as I type.
- Location
-
- Location
- St Helens
- Reviewing
- NOW Broadband
- Date
- 2019-11-12
- Location
-
- Location
- Birmingham
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
-
Absolutely rubbish customer service have waited 1 month and still not got internet connected had router arrive within 5 days but bt service for phone line rubbish and no help or support or contact from now tv i still wait.
- Location
-
- Location
- Manchester
- Reviewing
- NOW Broadband
- Date
- 2022-06-27
- Comments
-
Totally and utterly annoying service!
Been using this broadband service for a few months now.
Every single day without fail, the middle light of 3 goes from green to orange, meaning whatever I'm doing or using stops!!
I've sent them lots of messages because you can't ring them, they say,do this, do that blah, blah, blah, just like Talk Talk, totally crap.
They just blame the user instead of sending someone to check on it!
I had the same kind of crap with TT and got nothing but excuses from them also.
If I was you, avoid these also, I will be switching as soon as my contract is ending.
- Location
-
- Location
- Rochester
- Reviewing
- NOW Broadband
- Date
- 2021-11-08
- Comments
-
Called me the day before install to say "it cancelled- we can't explain why would you like us to resubmit or leave it cancelled"
Nothing before then- no texts or anything to say there was an issue. Still waiting on a refund.
- Location
-
- Location
- Luton
- Reviewing
- NOW Broadband
- Date
- 2023-07-25
- Comments
-
I have been with Sky and Virgin. Always getting disconnected 5/6 times a month. I joined NOW in Jan2023 and have only been disconnected once. The speed is fast and connection is reliable. I was paying £21pm and price went up to £24.50 One phonecall to discuss this and they put me on £22pm. The website is easy to use and I like that you can set filters so it is impossible to visit dirty websites(!) whilst still having access to social media. Highly recommended.
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2022-11-28
- Comments
-
The worst decision I made getting a broadband contract with shell !internet go on and of from £18 monthly they said it becomes £23 monthly, they told me I will start paying on April first bill let see if it’s true…
- Location
-
- Location
- Reviewing
- NOW Broadband
- Date
- 2023-05-21
- Comments
-
Very unhappy with broadband. Cancelled my service well in advance and they have still taken the money out of my account. Then said that I will have to wait a month for a refund and I will have to contact them again to get this. Absolutely shocking. We have changed provider as the service was rubbish, very slow and always dropping out, in the first place and them doubling the price. Would definitely not recommend
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2021-08-14
- Comments
-
avoid them, I was scammed by over £200, very poor customer service and their telephony staff yelled at me at two ocassions. I booked a broadband installation with NowTV, waited for a month, engineers came over and said that there is no line they can use so they can't connect and advised to get different provider i.e virgin, as there was virgin line. They assured me that I don't need to do anything and they will let billings team now and my account will be cancelled and installation fee refunded. They never cancelled my account and kept charging my card every month without any authorisation, I've cancelled direct debit straight away and they still kept charging my card, becauise they had card details. I've called to log a complaint, telephony guy said that their company has no complaints department whatsoever so it's impossible. I asked him why their website has whole complaints page and ability to log a written complaint? They said i'm making this up as they don't deal with complaints at all.. Assured me that broadband is cancelled. TWo months later I am still being charged.. No standing orders or direct debit, they are making unauthorised charges to my card directly because they have the details.. I have logged a complaint on their website, it promised 3 weeks response-resolution. 2 months later, no response. I called their telephony to cancel again, just to get yelled at by a girl, saying that i should stop making up the complaint story, as they dont have complaints team and there is nowhere to log a complaint, and that my services are fully active lol
Worst company ever, avoid! Seems like if you get any issues they will never resolve them.
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2023-11-18
- Comments
-
I am not a customer yet, was just looking to see if I had coverage at my location. It doesn't offer me any of this when you fill in the postcode. You just start a purchase process. So assumption says I have coverage?
so going through the help centre, you end up with a chatbot, who is as helpful as a can of baked beans.. I am not liking the human less corporations... And I am not even that old yet..
- Location
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- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-10-25
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2023-11-12
- Comments
-
Bad, incompetent customer service. Firstly didn't process the order, but didn't reach out to flag. Had to cancel this 'phantom order' (as they casually call it) and reorder. This delayed our setup another 2 weeks. Unfortunately in that time, Now increased the cost of their broadband service by 15%. This means we have to pay more overall due to Now's error. Customer service couldn't care less, were condescending, patronising and basically abysmally shocking. They were beyond useless at every turn. Pray that you have no setup issues, else you'll need to deal with this group of mouth breathers.
- Location
-
- Location
- Bedfordshire
- Reviewing
- NOW Broadband
- Date
- 2023-08-28
- Comments
-
Avoid at all cost, service is ok just like all the others, but cost increase is a joke, joined at £22, in the six months since it's gone up to £28, that's more than 25%, how is that allowed, what a con
- Location
-
- Location
- Hampshire
- Reviewing
- NOW Broadband
- Date
- 2021-02-18
- Comments
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absolutely shocking - waiting 12 weeks and still no broadband. has been set up 3 times and then cancelled after 48 hours. no ownership in NowTV. avoid at all costs.......
- Location
-
- Location
- Lincolnshire
- Reviewing
- NOW Broadband
- Date
- 2019-12-01
- Comments
-
I'm confused by all of the negative reviews on here. I am with Now TV Broadband and can only give them top marks. I was with BT and when I moved home they tried to trick me into a new contract. By trick me, I mean this was not mentioned throughout the moving requisition process, BT in very small print in the confirmation email! So I left them. Prior to that I had been with Talk Talk which was a total disaster! My download speed was supposed to be 36 - 40 mbs but was never above 30 mbs, and went down to 2.5 mbs but they weren't at all interested in sorting out the problem. Both BT & Talk Talk contracts were for 18 months. My Now TV contract is for 12 months, a length I can accept as if I am not satisfied at the end of it, I can go elsewhere. By the way neither previous gave free anytime calls to both landline and mobile numbers, only weekend calls to landlines only. And were both more than what I am paying now!
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-12-15
- Comments
-
This is the worst company I have ever had the misfortune to associate with. I tried and failed for 6 weeks to get broadband with these people. My neighbours managed to get broadband with them though, unfortunately it was my broadband as they disconnected them and made their phone and WiFi drop out for a month. They failed to call me back regularly and their customer service was truly awful. Please don’t ever consider working with Now TV Broadband. They’re a subsidiary of Sky so they should be ok. They had one job and they simply couldn’t do it. Absolutely useless.
- Location
-
- Location
- North Yorks
- Reviewing
- NOW Broadband
- Date
- 2018-12-14
- Comments
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I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-09-30
- Comments
-
I've read similar reviews here.. Unfortunately too late. Two weeks have past since the engineer came to my house to install the broadband. He couldn't finish the work and I had no update that day. I called NowTV to find out what went wrong and they didn't know. They promised to call me the day after to give me an update but they didn't. I tried to chat with them online and finally they could spot one of the problems. The woman I spoke to promised to keep me updated. 3 days later I happen to speak to the same woman in the chat so I asked about that update she reassured me I would get. She said she sent it and it finally turns out that she sent it to the wrong email address. Her response "my bad".
I still don't have internet.
I thought that they had a good deal but considering the hassle and energy I've wasted, I would never choose NowTV and would definitely not recommend it to anyone.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2019-10-31
- Comments
-
Excellent broadband service. Price is very competitive. The offer without minimum contract saved our life. I usually don't post reviews but NowTV Broadband was a very good reliable service.
- Location
-
- Location
- london
- Reviewing
- NOW Broadband
- Date
- 2022-06-08
- Comments
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It's a total disgrace, do not use this. It's always off for several days at a time and when it's on it's speed is way below promised. They refuse to terminate without fees. Even if you can prove your speeds. They say things like 'try connecting fewer devices" Working from home is impossible.
- Location
-
- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2022-09-04
- Comments
-
Appalling service. I was switching from Sky to Now (same group of companies - so should be a simple accounting/billing change). Many weeks of delays, finally gave up. I now am chasing them to get money back which is proving impossible.
NEVER AGAIN !!!!!!!!
- Location
-
- Location
- Oakham
- Reviewing
- NOW Broadband
- Date
- 2023-01-03
- Comments
-
Absolutely hopeless service. Internet keeps dropping off. Customer support give advice and say they will ring back to monitor results - they never do. This has gone on for the whole of the contract period.
Help is on the horizon now, Fibre has just been installed to the house by a new provider. Hallelujah!
Can't wait to give notice to this rubbish company.
- Location
-
- Location
- Newport
- Reviewing
- NOW Broadband
- Date
- 2020-08-01
- Comments
-
Overall satisfaction is down one star due to my telephone number not being ported,i am not that worried as i only have calls telling me "i was involved in a accident".Been three weeks with Now and to be fair everything they said has been done,apart from the number porting.Good consistent speeds and no drop outs,router sent out when they said,engineer arrived when they said and 2.5 meg off my max speed so very happy with the service so far,i hope this continues.
- Location
-
- Location
- London, England
- Reviewing
- NOW Broadband
- Date
- 2022-04-20
- Comments
-
I dont know where to start first they couldnt install my broadband on time. I lost a 2 weeks of internet from start of my contract and wasnt compensated for the loss.
I couldnt understand why no access to social media, PSN and Microsoft Live.
THEY HAD RESTRICTED ACCESS IN OTHER WORDS SET PARENTAL CONTROLS TO CHILD MODE BY DEFAULT.
This is why I couldnt access certain sites they dont tell you this before signing up.
You would think you would have access to parental control but nope. What they call Broadband Buddy doesnt exist atleast if you try to navigate to it through your NOW broadband account.
I had to go over to the so called community whereby support is provided by their own customers??!!?
You couldnt make this crap up..in any case someone from the community provided a Broadband Buddy link.
Here its is for anyone looking for it:
help.nowtv.com/article/set-up-and-manage-broadband-buddy
Next problem the link didnt work no matter which web browser (Firefox, Chrome or Edge) or which PC or laptop I used I got the same annoying message time after after.
'Well that didnt go to the plan..please try again later.'
So next step is to give them a call..right ?..except.
THEY INTENTIONALLY HIDE THERE CUSTOMER SUPPORT NUMBER...No joke!
Eventually after going through many web pages I managed to find there customer support number.
Here it is for anyone who is looking for it :
0800 759 1213
How do I know that they intentionally hide it . Well I posted on their own NOW broadband community in order to help others in the same boat.
The very next day the post was removed !! and I was banned from making any further posts or comments on their community forum.
Now onto the actual phone call once i got through to the support team they were unapologetic and tried to blane me even I told them Ive tried multiple devices and web browsers.
There own community suggests they have Broadband Buddy issues since 2019 yet they still havent sorted it.
The support person put me hold while they looked into it and came back with theres no restrictions or kid mode set on your account and suggested I try and visit facebook.
Fortunately it worked and I now have full access to everything..the point is they blatantly lied. Prior to the phone call I was restricted..they only lifted the restriction after the call and made out I was at fault.
I'm not going to go into the bandwidth problems heres since its been covered by others here but expect to be eractic up and down.
This is my experience with these jokers so far ..yes its cheaper than everyone else at the moment but you get what you pay for.
Be warned.
- Location
-
- Location
- Bs16 9qd
- Reviewing
- NOW Broadband
- Date
- 2022-01-13
- Location
-
- Location
- exxes
- Reviewing
- NOW Broadband
- Date
- 2019-05-03
- Comments
-
Ordered broadband with company on the 20th told all will be good then 2 weeks laterwith still no sign of arriving i call the company myself to be told the order is on a delay!!! also the time for the engineer to arrive will now not be met. For a communications company there dose not seem to be much communications. Wouldnt recomend this company to anyone
- Location
-
- Location
- Northern Ireland
- Reviewing
- NOW Broadband
- Date
- 2020-01-10
- Comments
-
Had the internet just over a year, was on BT the past 10 or so years. BT internet would usually disconnect around 12-2AM at night likely to perform maintenance, this never happens with NOWTV which is always good when your in a competitive gaming match and dont get disconnected.
The speed is reliable and decent for what I pay, 25 squid for 36Mb, good for downloading steam games etc. Overall no complaints.
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2018-03-28
- Comments
-
I saw the negative reviews on this site but decided to go ahead anyway!
So far, I'm glad I did. The Customer Service team in Belfast answers the phone quickly and is very helpful (a breath of fresh air compared with Virgin Media, my previous supplier).
Luke, the BT Openreach installer arrived 15 minutes early and got things going, despite it being a horrible cabling job in my building.
And so far, a week on, I'm getting the 37mb/sec broadband speed advertised, even at peak time, and with no outages. I couldn't be happier and even better, I'm on a 30 day contract so not locked in.
Of course, it's early days, but I've quite a bit of confidence in Now stepping up if things did go pear-shaped. I think any supplier will have horror stories where things sometimes go wrong, but again, they're so much better than the dreaded Virgin lot when it comes to quality service.
- Location
-
- Location
- Ripon, North Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2023-04-24
- Comments
-
The people were polite. But always around in circles. Their product is poor and they worm every way out of letting me leave for a better supplier. Despite me having proof of the far below guaranteed speeds. They use BT's lines, just go to BT or anybody else!
- Location
-
- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2024-03-03
- Comments
-
Cuts out constantly, worse broadband I’ve ever had with equally useless customer service. Initially attracted to the 12 months contract but wish I’d avoided now.
- Location
-
- Location
- Carlisle
- Reviewing
- NOW Broadband
- Date
- 2021-11-17
- Comments
-
Ordered online well in advance of moving as I expected to need an engineers visit. The website told me everything was already connected and I didn't need a visit. On my activation day I plugged everything in and was receiving Internet with no issues.
Two weeks later I was cut off. I called and they explained to me that actually I did need an engineers visit and they had emailed me asking for me to provide some dates. I gave them some dates but an hour after this I got an email to say my service had been cancelled. I called again and they told me I was too late and the order had to be cancelled, but I couldn't reorder until the phone side of the order was cancelled. It took them another week to do this and I was told it would take at least another two weeks from then to get me setup again.
They blamed the whole thing on Openreach which to be fair I can understand that a big part of the fault lies with Openreach, however as a customer I don't have any dealing with Openreach and I was totally dependent on NOW broadband to notify me of the issue and that I needed to advise them of some dates I would be available to have it corrected. Somehow they felt that a single easily missed email was sufficient for this.
Dealing with the customer service centre was difficult. After 5 phone calls I requested to speak to a manager because nobody could explain to me what went wrong. I was promised a call back on 4 occasions and never received it. I eventually received a call about 2 weeks after requesting it.
I was initially somewhat understanding of the issue and I was going to reorder with them as I simply wanted my Internet restored. However my experience was riddled with failures from NOW broadband and the confidence I had in them was lost.
I requested a full refund and this was paid.
- Location
-
- Location
- Surrey
- Reviewing
- NOW Broadband
- Date
- 2022-04-14
- Comments
-
I have had the worst experience trying to get my broadband installed with Now. First they blamed Openreach then they said my address did not exist all they keep saying is they will look into it 72 hours. Well it's been a week and still no service.
- Location
-
- Location
- Kent
- Reviewing
- NOW Broadband
- Date
- 2020-01-09
- Comments
-
Just don’t bother even thinking about joining them, used them for 2 years at 2 different locations and never got even close to the “guaranteed” speeds. Customer service doesn’t exist as far as I’m concerned you might as well call a brick wall, least you know what you’re in for. Not had many issues with the internet dropping but when it does...it does, and it doesn’t come back till you’re too pissed of to even wanna use it. Heap of rubbish, stick to playing outside.
- Location
-
- Location
- East london E9
- Reviewing
- NOW Broadband
- Date
- 2023-09-06
- Comments
-
I have been with 3mbps for nearly a week now. It was a 3 days struggle to get hold of technical help and they could not solve issue. I have now switched to BT who will install fibre
- Location
-
- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-09-03
- Comments
-
Pretty terrible once there is an issue. non existent customer service. good luck trying to get anyone on the phone. wish i never went with them.
- Location
-
- Location
- Yorkshire
- Reviewing
- NOW Broadband
- Date
- 2022-10-14
- Comments
-
It's Sky Broadband with a no frills option. Support varies wildly from useless to good, depends on who you get and how helpful they are feeling.
If you don't get anywhere call back the next day and you will probably get someone who will help. Generally service is pretty reliable and speeds are ok.
No hassles with contracts, moving home or cancelling is ok no hassle, unlike Virgin where it can take weeks or months.
Basically you get what you pay for, service is pretty much identical to Sky Broadband which is ok for VDSL.
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2020-11-27
- Comments
-
No idea how this lot make any money. They've installed two lines for us at separate properties, including a brand new copper pair at the second, entirely free of charge. Broadband is reasonably fast and cheap, and on the new copper pair download speed, latency and packet loss are all good. Customer support is UK-based and pretty helpful.
- Location
-
- Location
- Lincoln
- Reviewing
- NOW Broadband
- Date
- 2022-01-27
- Comments
-
Was due to have internet activated on 1/6/22, engineer completely skipped the visit and never showed up after me waiting all day. Called Now the next day, to be told they would look into it. Get a new activation date of 1/27/22. Engineer showed up 5 hours ago, I'm still sat here waiting for the elusive third green light to come on. Company is ridiculous. Don't waste your money or your time.
- Location
-
- Location
- Wales
- Reviewing
- NOW Broadband
- Date
- 2023-05-20
- Comments
-
Worst broadband I have ever had. Nowhere near the speeds they advertise. If anyone remembers using dial in it’s a similar experience. If I could have given 0 stars across the board I would have done
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.