699 Customer Reviews over 18 pages
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- Location
- Gloucestershire
- Reviewing
- NOW Broadband
- Date
- 2023-12-20
- Comments
-
I cancelled 12 days after I set up NOW broadband. To use my online bank account it was necessary to turn off WiFi and use 4G every time. The same if I needed to access Google. NOW is not fit for purpose. I have another provider and I can go online every time I want - using WiFi.
- Location
-
- Location
- Brightlingsea
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
-
Terrible Speed. Terrible customer service. I was given instructions to try and test several channels on my router which would take over 3 hours to complete. Can't do this though because the site won't recognise my login details. Awful company . AVOID!
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-01-05
- Comments
-
The customercare is worst. They won't care about your urgency and also if the date they commit, it can extend with a simple word (sorry).
I have shifted house and the real issue triggered, The dates are missed 2 times already and not sure, if this time will be fixed or would be same story. Struggling to work and they can't help. I would say worst service.
- Location
-
- Location
- Scotland
- Reviewing
- NOW Broadband
- Date
- 2021-06-23
- Comments
-
Now broadband is just AWFUL. You can use one device as long as you are beside the router. I live in a city centre and this is the best I could get. They have the gall to jack up the price by 50% after a year. Astonishing! I literally couldn’t get a signal in my bedroom which is 8 feet from the router. Don’t buy this. Fair warning.
- Location
-
- Location
- Southampton
- Reviewing
- NOW Broadband
- Date
- 2022-12-29
- Comments
-
Just wish I had read these reviews before I took out Now broadband, keeps losing connection and it is the most basic router, you live and learn only 11 months before I cancel it
- Location
-
- Location
- Angus
- Reviewing
- NOW Broadband
- Date
- 2019-07-29
- Comments
-
dreadful company, and service. 8 engineers were sent to look for the fault, all 8 said that it was a problem with the Now tv/Sky equipment.
Now tv offered to let me out of my contract early with no early leaving fee, so I switch providers and then sky informed me they would fix their equipment if a cancelled my leaving them.
They then had the cheek to charge me for 9 days of faulty broadband.
- Location
-
- Location
- Cambridge
- Reviewing
- NOW Broadband
- Date
- 2021-09-10
- Comments
-
I was promised broadband going live on day 14,by midnight,it changed to day 17. Why is NOW even allowed to do a "digital"business if they can't even do this basic"switching on.in Japan,Korea,even Brunei,it takes less than 1day,in UK 17days????what kind of 5th world country is this
- Location
-
- Location
- Stanford-Le-Hope
- Reviewing
- NOW Broadband
- Date
- 2023-01-30
- Comments
-
This company’s customer service is probably the worst I have ever encountered, the service they provide is completely unreliable and it’s a case of “pot luck” if you can actually use their broadband given that their service is down more than its up. I have now had to cancel whilst still in contract as they simply won’t resolve the issue yet still want to charge for a service that they don’t provide. Avoid this company
- Location
-
- Location
- CROYDON
- Reviewing
- NOW Broadband
- Date
- 2023-01-16
- Comments
-
Broadband cuts out almost every evening at or around midnight.
Had to but an extender as the signal from the router is so weak.
Website is hopeless, not user friendly, broken links, difficult to Bathgate or find an answer to a question.
.
- Location
-
- Location
- leyland
- Reviewing
- NOW Broadband
- Date
- 2023-08-20
- Comments
-
shocking 11 times lost connection due to a router which would not be suitable in a dolls house even in the same room the signal his medium to poor left talk talk and no problems ,think its about time sky you issued the sky router to now tv customers has this his not fit foe purpose
- Location
-
- Location
- Central London
- Reviewing
- NOW Broadband
- Date
- 2017-10-25
- Comments
-
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish.
NOW TV was never able to tell what the problem was or provide me with a plan for getting it to work. The only thing they would offer was to send another OpenReach engineer which would then take 3-5 days. Speaking to the OpenReach engineers, I am pretty certain that it is not technically possible for me to get the 38 Mbts...
Only positive thing is that their customer service has very short waiting times...so at least you will not have to wait long to speak to someone who cannot help you
- Location
-
- Location
- Ayr KA8
- Reviewing
- NOW Broadband
- Date
- 2023-07-18
- Comments
-
Total shambles, no reach to all rooms, even though I am living in one level flat of less then 80sqm , pure sluggish internet, even my Mac is sick and tired of the none moving blue line ( reminded me of old good times when you were getting old by looking at the blue line going of the speed of slug) .... after god knows how many phone conversations regarding the issues I was suggested to elevate the HUB above 1m ???? Avoid ... and better pay more and have a good reliable service. According to NOW, and their small print they do not guarantee the wifi service within your home ?????????
- Location
-
- Location
- Keighley
- Reviewing
- NOW Broadband
- Date
- 2020-08-03
- Comments
-
literally don't understand how now tv have the cheek to charge you for this. My old dial up Internet was quicker and more consistent than this. Absolute load of **** don't waste your money or time as that's all you'll do waiting for something to download.
- Location
-
- Location
- East Midlands
- Reviewing
- NOW Broadband
- Date
- 2019-10-26
- Comments
-
This company seemed ok when they first started, it was small and well funded I imagine, so makes sense. But now suffers from being bigger than it can handle - hence the laughably poor service.
I was told I had months left on a contract on the 30 day rolling contract I joined with! Obviously I raised a complaint and requested a copy of the calls that had taken place between myself and NowTV.. I have requested this information 4 times over 3 months and still have received nothing, despite them agreeing to send it (as is everyone's right) and my raising a complaint every time.
Things have got so bad complaints have been with the data protection commissioner.
I have dealt with bad companies before, but NowTV have created their very own low level!
- Location
-
- Location
- Hatfield
- Reviewing
- NOW Broadband
- Date
- 2019-10-07
- Comments
-
Very bad customer service. False information shared with customers. Changed our instalment day for WiFi twice and cancelled account without notice. Would highly not recommend.
- Location
-
- Location
- Cinderford
- Reviewing
- NOW Broadband
- Date
- 2019-06-09
- Comments
-
No problems in the first month nice to have freedom from my last supplier and their overseas call centres whose advice after 10 years was to leave and get a better deal if you can !
- Location
-
- Location
- East Sussex
- Reviewing
- NOW Broadband
- Date
- 2024-02-03
- Comments
-
I had a no contract service with NOW for 3 years. They advised me that the price was increasing slightly. However they increased my bill by a mystery £15.
Apparently they roll in a free calls package (even tough i don't have a landline phone) and then jack up the price. However this still didn't account for the increase.
Call handlers were hard to get hold of, off-hand and unable to explain my bills. They also wouldn't refund over charged payments or rectify the issue without forcing me into a 12 month contract. They also continued to charge a call package after termination of my account and switching to another provider taking 3 months to refund this.
Just appalling
- Location
-
- Location
- West Lothian
- Reviewing
- NOW Broadband
- Date
- 2022-07-25
- Comments
-
I had NOW broadband in a rented flat for 5 months without any real issues, however, when I bought a place and went to move, that was a different story.
I gave them 2 weeks notice as required and was told that on my move in day, the broadband would be connected and working, which is great as 99% of the time I work from home.
However, the morning of my move, the engineer cancelled. NOW TV blamed the BT engineer and the BT engineer blamed NOW TV, as I had requested an afternoon service and the had booked a morning one.
So, I basically had no broadband. I then realistically had to take a days holiday on the Monday to try sort this out and NOW broadband told me that they could get an engineer booked in 12 days time, which I told them was unacceptable.
Luckily on the Monday I managed to pay for and connect to a BT WiFi hotspot for 5 days (which I then had to again5 days later).
Eventually 12 days later, my broadband was up and in one of NOW's emails, there was a link for Ofcom’s automatic compensation scheme.
I called NOW and made then aware that I was only looking to get back the 2 x £19.99 I had paid.
After chasing for nearly 2 weeks, they have basically offered me the equivalent of £1 per day.
When I told them I wanted to cancel, they then told me I would have to pay an early redemption fee as the broadband speed is good.
So to stop me being out of pocket, I am taking my holiday back and my company are going to invoice them for the days work I missed because of them *which is significantly more that my annual subscription)..
Probably get nothing back, as their customer service abysmal, atrocious, disgusting, horrific and 100% an utter disgrace.
DO NOT by NOW products... you have been warned !
- Location
-
- Location
- Guildford
- Reviewing
- NOW Broadband
- Date
- 2023-12-14
- Comments
-
Completely inept. Incapable of performing the most basic aspects of their job. God knows how good their broadband actually is, they can't seem to ever remember to send someone to activate it.
- Location
-
- Location
- Bournemouth
- Reviewing
- NOW Broadband
- Date
- 2023-08-18
- Comments
-
Rubbish service broadband always drops out very slow. At the end of contract they double the price hoping you don’t notice and then make it a mission to cancel.
Would never use them again
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2022-03-08
- Location
-
- Location
- Gravesend
- Reviewing
- NOW Broadband
- Date
- 2023-12-05
- Comments
-
Calling these people did nothing they charged me for months when they were aware I had a new broadband provider. Do not use
- Location
-
- Location
- Bristol
- Reviewing
- NOW Broadband
- Date
- 2020-11-05
- Comments
-
Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it
- Location
-
- Location
- East leake
- Reviewing
- NOW Broadband
- Date
- 2019-11-18
- Comments
-
Absolutely do not sign up for now tv and broadband we had 1.2 mbps promised a minimum of 7.mbps.
Cant contact anyone either by phone or their online chat as it froze.
If I could have given them no stars I would of
- Location
-
- Location
- Northampton
- Reviewing
- NOW Broadband
- Date
- 2022-08-05
- Comments
-
So simple you would think change to these clowns No.
Problem line active on the 5/08/22 so the big question when do they send the box the 4th NO the 5th ,my wife was in on the 3rd and 4th.i have never had such a complete mess up changing broadband .
As no one is in yep they can't leave anywhere or next door no I have had to pay more money to get it Saturday .
Which also means everything in the house is offline .worst of all CCTV .well the count down is on 12 months and your history .
reading a few of the reviews.i should of taken note and used someone else .
Thanks for messing up such an easy thing to do switch broadband .
- Location
-
- Location
- ROMNEY MARSH
- Reviewing
- NOW Broadband
- Date
- 2021-05-07
- Comments
-
Just started with Now Broadband, quick delivery of Hub,easy connection on activaton day, all devices working ok by 10am after entering password, printer works fine and smart TV is fine with Netflix and iplayer.Had a phone call to say my free calls were up and running and could make as many calls as I like. Not needed customer service yet it's early days but all good at the moment
- Location
-
- Location
- Alexandria
- Reviewing
- NOW Broadband
- Date
- 2024-03-04
- Comments
-
Ive just experienced exact same problem as previous post from Kai. Email received in December from NOW as my contract was ending, with choices which included do nothing and pay the same, This was confirmed further on in the email to keep same deal for same price. Only realised today have been charged additional £15.00 for last two months. Phoned twice to complain and ask for refund. Cut off both times when I asked to escalate my complaint. Their email is not only misleading, but also fraudulent. I think that the intention of their email is to knowingly deceive their customers. Im currently in process of looking for a new broadband provider. Absolute shocking customer services.
- Location
-
- Location
- Woking
- Reviewing
- NOW Broadband
- Date
- 2020-03-21
- Comments
-
It is awful, only had the router 2 months before internet started dropping out, was told the router was not working so they sent s new one out. Had this one 2 - 3 months and it has started again. When I am upstairs in the bedroom I am lucky if I actually get 1 bar. Would change now but stuck in the 12 month contract.
- Location
-
- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
-
Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
- Location
-
- Location
- Ulverston
- Reviewing
- NOW Broadband
- Date
- 2019-05-17
- Comments
-
TERRIBLE WIFI SIGNAL.
I signed up for superfast fibre optic with a guaranteed speed of 62 meg but lucky if I get half of that, the signal doesn't reach around the whole of the house (small terraced house)or into the back garden, I actually get a better signal from the neighbours wifi 3 door up. I contacted the so called customer services and after 20 minutes I finally got through to a very uninterested rude lady who had me running tests all day in different parts of the house, she did ring back the following day as promised but then went on to tell me wifi signals could not be guaranteed, I was sat right next to the router, I insisted they sent out a better router but they just sent the same one again and said if this one doesn't work I will have to buy a booster. I wish I had read all these reviews before changing over to this sham of a company but I am now stuck with them for the next 12 months, don't make the mistake I have made. DISGRACEFUL CUSTOMER SERVICE, TERRIBLE PRODUCT, AVOID AT ALL COSTS,
- Location
-
- Location
- London
- Reviewing
- NOW Broadband
- Date
- 2021-01-11
- Comments
-
I have NOW TV wifi installed. Which necessitates a landline. They said they would send an engineer, but hey never did and when I called, I was told they had already hooked it up. Not! They then sent out a BT engineer a week later and got it working.
I got my statement and there were about 30 calls made to Angola. The date of the calls happened between the time of the first installation date (when the line wasn't working) and the second installation date (when the line was sorted correctly).
We obviously wanted the call charges taken off and NOW TV escalated to their manager and came back w an offer to take £10 off the bill! Why in the world should I pay for calls that were made by someone else when the line was not functioning.
All of this took literally hours of calling NOW TV, waiting for one person after another and that's their resolution?
- Location
-
- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2020-01-27
- Location
-
- Location
- Basingstoke
- Reviewing
- NOW Broadband
- Date
- 2020-03-08
- Comments
-
What an alful company keeps dropping broadband and when you do get a signal so slow forget about customer service all they keep saying its your fault, funny it works fine with other companies. Then they have the cheek to charge you to leave early
- Location
-
- Location
- Reading
- Reviewing
- NOW Broadband
- Date
- 2023-12-27
- Comments
-
I didn’t know it can be this bad!!! I’ve applied for broadband and TV package and I’ve been told the engineer will come to install on 27 of December!!! The money have been taken from my account before installation with isn’t on the contract but I’ve sed it’s okay as long as they show up! You wish !!! Never showed up never have had a message from them extremele difficult to get to speak with someone! Got my money refunded for tv not yet broadband never get a good explanation why I haven’t received the services promised! Guys only if you’re really really desperate get involved with them !! They’re cheap for a reason! Don’t do it it’s rubbish!!!!
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2022-08-04
- Comments
-
I thought I had experienced bad customer service before, but then I had to deal with Now TV broadband customer service and realised how good everyone else is compared to them! Honestly the worst I have dealt with and I spoke to them on 4 occasions on one day. Incompetent, apathetic, and not able to do anything to resolve a situation. AVOID AT ALL COSTS.
- Location
-
- Location
- Lancashire
- Reviewing
- NOW Broadband
- Date
- 2020-01-17
- Comments
-
Shocking wifi signal from the hub 2.sat in same room as router and the signal is poor. Go into another room and its loosing signal and not fit for purpose
- Location
-
- Location
- UK
- Reviewing
- NOW Broadband
- Date
- 2020-06-14
- Comments
-
IMPOSSIBLE to contact CUSTOMER SERVICE.
Now are ok until something goes wrong. Avoid them or suffer stress.
- Location
-
- Location
- Blackpool
- Reviewing
- NOW Broadband
- Date
- 2020-07-14
- Comments
-
absolute and utter garbage. I had to dismantle my telephone socket for the connection to be made, fitted it yesterday ,todauY I find that the phone calls are being screened, i.e. press 1 to tallk to the person calling. Called the help centre, they are as bad as SKY to get to talk to someone,they then left me on hold, and then cut me off, phoned again, "we can,t do anything" what a complete and uttershambles, no wonder they are so cheap
- Location
-
- Location
- Glasgow
- Reviewing
- NOW Broadband
- Date
- 2021-08-08
- Comments
-
I've had them for two and a half years and it's been the most reliable broadband service I've used. I've had to restart the router six times or so in this period and that's pretty much it. Not straight-forward to find the contact phone number but this is similar with everyone these days.
I'm sorry that they don't offer service where I'm moving.
- Location
-
- Location
- Sedgley
- Reviewing
- NOW Broadband
- Date
- 2022-04-29
- Comments
-
I was meant to have my internet installed 2 days ago but there was a problem with the connection,another engineer was meant to come out yesterday but no one turned up,I then called customer services which they then say 7-10 days for someone to come out,this isn’t good enough,I logged a complaint which I am still waiting for a manger to call me,someone needs to get in touch today and I want my internet sorted asap
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.