Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8810 customer ratings since 2020-04-11 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,877 Customer Reviews over 47 pages

  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I've had sky a while now and this month they've billed me 107 pounds considering it's supposed to be 45pounds ! I've rang them only to be spoke to like a child and for them to say that's the amount I've got to pay well I can say I'm defiantly not paying it and I will be changing !
  • Reviewer
    Location
    ...
    Reviewing
    Sky
    Date
    Comments
    absolutely terrible. the worst broadband i have ever come across which cuts off every half an hour. if youre thinking about moving to these, dont. you will regret it instantly.
  • Reviewer
    Location
    11 Mitford Road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Since I switched to Sky I have had to put in 5 service calls. I had BT Infinity normal broadband I upgraded as I had thought a much better service to unlimited fibre optic with Sky. I never had to contact BT. Very unsatisfied. Can you help I obviously had to sign up to a contract with Sky. Their router seems to be pants.
  • Reviewer
    Location
    16 Chester road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Your service is great. Not! I run quicker than your connection 0.2mb a sec that awful which sums up sky
  • Reviewer
    Location
    17 The Maitlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor broadband speed also the broadband connection regularly drops out.
  • Reviewer
    Location
    20 HIGHHEATH,WASHINGTOTYNE AND WEARN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor and intermittent service.
  • Reviewer
    Location
    48 irwell building Salford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Is incredible that that in 2017 we still have only 7 MB broadband in this area. I have tried to upgrade it to fibre but they haven't got it available here. Is this do not change soon, I would have to finish my contract with them.
  • Reviewer
    Location
    52 Chester's Avenue
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Slow or non existant
  • Reviewer
    Location
    65 Thorngrove Road
    Reviewing
    Sky
    Date
    Comments
    Very slow! Take 3 days to come to repair the problem! Internet work very very slow! I’m not happy of Sky ...
  • Reviewer
    Location
    7 Shannon Square
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have called many people like you guys,they're not satisfied about the service they got but of course there are others who liked it. and If you willing to change your provider we can help you and provide you with different speeds (depends on your usage and needs) with the lowest prices in the market right now and unlimited everything, and if you running the service now with another provider you won't be offline for one day in case of switching to us.also we won't charge you a penny till you fully up and running.the process of installation will be within 4 days(depends on your availability on your home).If you would like to receive a call within the next 48 hours from sending an email including (your name,post code,full adress,phone number) to this email jimmyscottuk@gmail.com.of course your information is fully secured. and also you can determine the best time to receive a call from us. don't judge until you try.I can guarantee that for you, you will be very impressed.
  • Reviewer
    Location
    9 Churchill Place Brooke
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor signal at times no Connection
  • Reviewer
    Location
    a
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
    JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
  • Reviewer
    Location
    Abercarn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst internet I have ever used.
    It is extremely unreliable and I get extremely bad ping randomly without explanation....
    there are one off days where it is actually usable for gaming but 99% of the time I am stuck with 300+ ping.
    Absolutely dreadful service and no where near what was promised in the bundle.
    I tried to contact customer service but apparently after a few resets of the box, there is,"Nothing they can do." If they actually cared for their customers they would sort all of these issues out...
    There are loads and loads of 1 star reviews on this site and still nothing is being done.
  • Reviewer
    Location
    Abercynon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I have had sky fibre broadband for about month Sky has been indicating speeds of 40 MB,. i have checked speed with other sites and today it was between 10 and 2.49.
    I am not impressed.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke of a company. Quick enough to take your money, not quick enough to give you it back. They cut off my sky because they said that we hadn't opened the door to OpenReach (who were installing) this was after day four of waiting for OpenReach to turn up. Who then turned up without a date or time. My flat mate has now been waiting 5 months for a refund. I then set up the account in my name, again, no internet at all but they've had the cheek to charge me for the past two months, saying it would be easier to refund if it went through after my direct debit. 3 months on, still waiting a refund which will apparently go through on the 19th of January... 4 months after opening my account. Guy on the phone told me I'd get some form of compensation. Next lady on the phone told me that was not at all possible. Joke of a company. I would not recommend.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with sky for years and was a happy customer until the last few when I started having constant problems, speed is atrocious, single man with sky TV, 1 laptop, 1 smart phone and 1 smart tv so not a lot to run off the bandwidth but obviously too much for sky to handle. Same as I see from other comments that sky refuse to admit they are the problem, guess we're all lying... phoned dozens of times trying to get them to look into it and despite the always helpful customer service the result is always the same, they do nothing..except keep bumping up the price. 10 days ago I phoned and asked them to fix it or I'd be cancelling all, after admitting that I had an "older" router so they would be unable to help me fully I was told that the "specialist technical team" would be in touch within 72 hrs. Absolutely nothing in 10 days and as promised I'll be cancelling everything I have with them and posting my review on as many forums as I can. Terrible company, don't let a polite customer service fool you, they do nothing to resolve what is obviously their issues while continuing to increase prices. It's all about milking the customer dry while denying the evidence you put to them that the service provided is substandard. Avoid like the plague.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Literally only have good thigns to say about sky. I've tried other companies, sky is by far the best in every regard for where I am.

    Is your router acting up? No worries, your browser will automatically do a router reset, you just sit and wait.

    Still a problem? No worries, without even phoning someone you can run a problem test on the website. What's that? You see there's a fault? An engineer already booked? 10 minutes this took without even a phone call? Yes, this is what happened.

    I did this at 10pm, next tday by 1pm the fault had been found and fixed. My speed went from Steam download speed 1.8mb to 4.8mb.

    Before you say anything, I'll have you know any other provider I've tried at best was hitting 2mbps actual download speed. Sky started at about 3-4 then when it dropps I did the thing on their website.

    Anytime I've had to speak to people at Sky, it's been super polite and actually made progress, this is the handful of times it's veen required in the 4+ years I;ve been with them (on and off as I tried other companies who subsequently failed miserably to outshine sky).

    I seriosuly have only good things to say about them which in the modern era of internet providers is a rare thing indeed.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The WORST broadband I can imagine.
    Your router tells you one thing (namely the speeds they promise you), but speedtest after speedtest show that you don't get those speed.

    I actually need to go away and make a cup of tea so I can watch a 2 minute video on youtube.

    Stay away.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Sky
    Date
    Comments
    RUBBISH. Chats never available, useless customer service. If you have a problem, they just tell you to contact someone else, or to contact them another time. I should have had my broadband installed 11 days ago but I'm still without wifi at least for ten days. 0/10 would not recommend.
  • Reviewer
    Location
    aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    rubbish use to be very fast but has went down hill very fast
  • Reviewer
    Location
    Aberdeen City
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband service is very poor and the company is not making any effort to improve it. I bought a new computer thinking my PC was the problem. I later realized the problem was not my PC but very poor sky internet service. All the efforts I have made for sky to sort the very poor service problem have not yielded any significant positive result.
  • Reviewer
    Location
    Abergavenny
    Reviewing
    Sky
    Date
    Comments
    Sorry to say your service is very poor so as soon as possible we will be moving to another provider. We couldn't even get in touch on the telephone. Surely you should be providing a professional service considering you charge more than BT
  • Reviewer
    Location
    aberystwtyh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    at the same address have been with talk talk which is rubbish with bt it was ok with sky it is great.
    constant connection on a very very little amount of drop off and the speed as promised.
    never had an issue in more than 2 years
    so I can not comment about customer service as since two gentlemen came an connected my sky tv and broadband and that's it since then never have had an problem
  • Reviewer
    Location
    Abingdon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Too many dropped connections to be acceptable. I also note that since we notified Sky of the cancellation of the service, dropped connections have increased dramatically in number.
  • Reviewer
    Location
    accrington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give them a minus figure if i could. I am a key worker and need to teach/contact my vulnerable students but can’t as my internet is pants.
    Reported 30 June and still not fixed... fuming is not the word.
    Hold your held in shame sky ... don’t say you support key workers. No response to anything i have sent.
  • Reviewer
    Location
    Adderley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
  • Reviewer
    Location
    Adlington
    Reviewing
    Sky
    Date
    Comments
    Awful internet get now signal really poor connection when it does work all round bad
  • Reviewer
    Location
    Alfold
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor internet speed, not worth having
  • Reviewer
    Location
    alloa
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    started of fine but speed has dropped and start up used to be 15 to 20 seconds now 40 to 50 seconds .been with then 8 weeks still waiting on the £100 e voucher even after the sent a email saying it would be sent within 5 days that was 6 weeks ago. and received a letter today saying the price was going up.ive had 9 letters asking if i want to upgrade NO THANKS WISH I HAD NOT USED SKY.
  • Reviewer
    Location
    Alloway, Ayr
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Upgraded to broadband 38mb fibre to get better download speed. This has not happened I am lucky if I get to 23mb very misleading!
  • Reviewer
    Location
    Alperton
    Reviewing
    Sky
    Date
    Comments
    Speed is crap! I was lied about the prices and to cancel the contract £150.
  • Reviewer
    Location
    Alton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible Internet, have to turn phones off if you want to use Internet on iPads. Dreadful to pay so much money and not get anyone interested in improving the service. Typical download speed 0-2.4 and in this age of technology is unbelievable. Line constantly drops out. Someone should do something fast.
  • Reviewer
    Location
    Altrincham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
  • Reviewer
    Location
    Altrincham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
  • Reviewer
    Location
    Altrincham
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
    Waiting on line for 40 mins to speak to someone who said can`t help!
    This company is a joke!!!!!
  • Reviewer
    Location
    Amesbury,Wilts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for a year now aand have not had any problems.
    The speed has been the same all the time.
    When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
  • Reviewer
    Location
    Amlwch
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful and a total waste of money, I'd think twice about using sky broadband services.
  • Reviewer
    Location
    Arbroath
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky started off pretty well, but the last few months have been nothing but trouble.

    My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.

    Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.

    During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?

    More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.

    Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?

    Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.

    To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.