2,278 Customer Reviews over 57 pages
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- Location
- alloa
- Reviewing
- Sky
- Date
- 2015-11-02
- Comments
-
started of fine but speed has dropped and start up used to be 15 to 20 seconds now 40 to 50 seconds .been with then 8 weeks still waiting on the £100 e voucher even after the sent a email saying it would be sent within 5 days that was 6 weeks ago. and received a letter today saying the price was going up.ive had 9 letters asking if i want to upgrade NO THANKS WISH I HAD NOT USED SKY.
- Location
-
- Location
- Alloway, Ayr
- Reviewing
- Sky
- Date
- 2016-11-01
- Comments
-
Upgraded to broadband 38mb fibre to get better download speed. This has not happened I am lucky if I get to 23mb very misleading!
- Location
-
- Location
- Alperton
- Reviewing
- Sky
- Date
- 2018-12-15
- Location
-
- Location
- Alton
- Reviewing
- Sky
- Date
- 2016-03-15
- Comments
-
Terrible Internet, have to turn phones off if you want to use Internet on iPads. Dreadful to pay so much money and not get anyone interested in improving the service. Typical download speed 0-2.4 and in this age of technology is unbelievable. Line constantly drops out. Someone should do something fast.
- Location
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- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2020-08-21
- Comments
-
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2014-05-23
- Comments
-
Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
- Location
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- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2015-06-14
- Comments
-
I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
Waiting on line for 40 mins to speak to someone who said can`t help!
This company is a joke!!!!!
- Location
-
- Location
- Amesbury,Wilts
- Reviewing
- Sky
- Date
- 2010-08-03
- Comments
-
I have been with Sky for a year now aand have not had any problems.
The speed has been the same all the time.
When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
- Location
-
- Location
- Amlwch
- Reviewing
- Sky
- Date
- 2020-01-25
- Comments
-
Absolutely awful and a total waste of money, I'd think twice about using sky broadband services.
- Location
-
- Location
- Anonymous
- Reviewing
- Sky
- Date
- 2022-02-01
- Comments
-
Very, very, very bad. BT is so far clear; I hate sky Wi-Fi and all who are associated.
- Location
-
- Location
- Antrim
- Reviewing
- Sky
- Date
- 2023-11-16
- Comments
-
Worst customer service, can't get through to anyone, my TV package was cut off because I said it wasn't working and wanted to speak to someone, they were to call me back but didn't, worst company ever
- Location
-
- Location
- Antrim
- Reviewing
- Sky
- Date
- 2021-06-30
- Comments
-
AVOID - Terrible broadband provider
Connection always drops out
Advertised speeds 49mb/s in reality I'm lucky to get 17mb/s and usually sits in around 6/7 mb/s
After contacting customer support got new router and talked into upgrade package - this made NO difference
Will never use Sky again
- Location
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- Location
- Arbroath
- Reviewing
- Sky
- Date
- 2010-04-07
- Comments
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Sky started off pretty well, but the last few months have been nothing but trouble.
My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.
Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.
During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?
More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.
Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?
Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.
To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.
- Location
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- Location
- Arbroath
- Reviewing
- Sky
- Date
- 2016-04-06
- Comments
-
Don't use sky !
We pay for fibre optic minimum download speed 30 we get 14 ! Moving ASAP
- Location
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- Location
- Ashbourne
- Reviewing
- Sky
- Date
- 2015-07-14
- Comments
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I subscribe to Sky's Unlimited 17Mb ADSL package and I'm lucky enough to live less than a mile away from the exchange. My Sky Hub syncs at over 23Mb down and 1.2Mb up. My actual line speed is about 20.8Mb down and 1.1Mb up which is a limit of ADSL overheads.
Providers can only advertise an upto speed that 10% of their customers receive, they used to all claim upto 24Mb. Providers are still sending the full 24Mb so some customers such as myself will get faster than the advertised speed.
It's only gone down twice in a year, both of which were due to power cuts knocking every house/business out in the area.
The Sky Hub that is provided is pretty appalling if I'm honest. I can sit less than a metre away and the Wi-Fi signal is terrible, so much so that I paid out of my own pocket for a cable router. Sky claim that these hubs have "unbeatable" Wireless signal yet the most complained about thing with Sky is the poor Wi-Fi connections. To top it off the hub isn't the prettiest of things, it's finished in glossy black which is codeword for "I attract finger prints, dust, hairs and more!" and it gives you absolutely no information at all.
The lights on the hub are constantly solid, no flashing to indicate activity or anything. God help you if your paranoid and think someone has hacked your hub, you'll be on the built-in interface checking the attached devices every 5 minutes!
Amazingly, in this day and age, the hub is also only b/g/n and doesn't even feature 5GHz, gigabit Ethernet or even a USB port like most other providers for NAS.
- Location
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- Location
- Ashford
- Reviewing
- Sky
- Date
- 2016-01-29
- Comments
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would be ok if it actually worked. although it is on 99% of the time, if you're doing anything that requires a semi decent connection, forget about it.
The lag spikes are horrendous. Making gaming almost impossible. You could be seeing someone freeze the randomly teleport about the place for up to 5 seconds. A typical ping to a european server would be around 78 which isn't that bad, but it can jump to >600 for 10's of seconds at a time. Videos are a constant annoyance too. With streaming anything even remotely HD before the lag kicks in and it then tries to load standard def. This repeats over and over again causing terrible stutter.
Combined with the pretty poor wireless signal from the router and the money that they charge to bundle in with other services I really cannot recommend this to anyone.
Other friends in different towns and even my own also complain of the same problem.
Utterly terrible
- Location
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- Location
- Ashington
- Reviewing
- Sky
- Date
- 2017-05-19
- Comments
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Conducted a ping test over a period of weeks. My best line speed was under 2MB. This is disgusting, I do pre-work from home and can't even send it to school. I have to drop it on memory sticks.
Funny thing is, after doing a test it goes up for a couple of days. Almost like they know I'm checking up and so they turn something up.
- Location
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- Location
- astley
- Reviewing
- Sky
- Date
- 2022-05-15
- Comments
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Sky has one major floor and it is common. Broadband loses connection every time it rains. This is common and uncurbable. They will send somebody out but makes no difference. I can tell the weather outside from my broadband connection ridiculous
- Location
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- Location
- atherstone warwickshire
- Reviewing
- Sky
- Date
- 2009-08-03
- Comments
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It's far too slow and Sky have always told me it's the best I can expect as I am too far away from the exchange. What they failed to tell me as your test has proven is that its the best I can expect from them.
- Location
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- Location
- Attleborough Norfolk
- Reviewing
- Sky
- Date
- 2019-02-27
- Comments
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Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years
£40 a month to be mugged off, be better stealing WiFi from a library
- Location
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- Location
- Auchtertool/Kirkcaldy
- Reviewing
- Sky
- Date
- 2019-03-04
- Comments
-
shockingly slow speeds from this supplier paying a lot of money for 0.7 speed think ill be changing
- Location
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- Location
- Australia
- Reviewing
- Sky
- Date
- 2022-06-25
- Comments
-
Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
- Location
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- Location
- Aviemore
- Reviewing
- Sky
- Date
- 2015-09-14
- Comments
-
Truly truly hopeless. Customer service is an absolute joke, and "broadband" speed lucky if it's over 0.2mb. A year I put up with unusable Internet.
Router you get supplied is not good, also using out date components. Take your money elsewhere.
- Location
-
- Location
- Avoid sky
- Reviewing
- Sky
- Date
- 2018-03-31
- Comments
-
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
- Location
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- Location
- axminster
- Reviewing
- Sky
- Date
- 2020-05-03
- Comments
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wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them
- Location
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- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2017-10-26
- Comments
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The worst customer service ever after one and abhalf werk we still don't have connection whenever we manage to chat to someone they are going for a lunch break and never coming back!!!! I am furious!!!
- Location
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- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2014-02-06
- Comments
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Shocking is the only thing I can say. Do not go with sky for phone or broadband. Our broadband hardly ever works our phone is cracking. We have phoned and phoned sky they have done nothing. We need an ads filter that didn't work. Line checks all the time, tests on the line . Need a new router £70 that didn't work. Basically tough 14 years of sky and we get told tough. I have tonight cancelled my direct debit and contacted virgin. £10 cheaper fibre optic. 2 new boxes and no call out fees. Goodbye sky .
- Location
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- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2015-09-15
- Comments
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the most pathetic service. they promise an installation date and dont turn up. calling them for last 10 days but no reply at all. they just dont understand a customers problem. call cecntre people are just talking computers trust me. AVOID THEM.
- Location
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- Location
- Ayr
- Reviewing
- Sky
- Date
- 2019-12-02
- Comments
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We were promised and quoted no less than 30MB/s internet speed when entering this contract and it has not once gotten higher than 10Mb/s. This doesn't sound that awful until you then realize that the average speed we have actually received is 10-50Kb/s which is just ******* absurd.so naturally we have tried to cahnge provider early out of the contract and due to the contract having failed on all sides we were promised a refund for the last 3 months and no cancellation fee, excellent i thought. Turns out what they didnt tell us was that isnt something they do and are now trying to charge us £700 for leaving a 12 month contract 3 months in. we are still only getting 50Kb/s at peak times for a family of 4.
DO NOT GET THIS INTERNET IT IS THE WORST PROVIDER OUT THERE.
- Location
-
- Location
- Ayr, Scotland
- Reviewing
- Sky
- Date
- 2018-05-22
- Comments
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My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
- Location
-
- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2015-02-12
- Comments
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Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
- Location
-
- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2024-02-06
- Comments
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Been with Sky for over 11 years and when my contract was ending I contacted then to get a new deal. They weren't prepared to match the deals new customers could get on identical packages, via third party comparison sites, with Sky let alone match the lower costs of other providers with similar packages. No way to treat a loyal customer.
- Location
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- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2015-09-26
- Comments
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Awful.took 3 months to connect me. Have been connected for 1 month now some external fault means I'm cut off. 3 to 5 working days to fix they said. It's been 6. Customer service absolutely crap. They don't care. Pathetic.
- Location
-
- Location
- Baldock
- Reviewing
- Sky
- Date
- 2024-02-28
- Comments
-
I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
- Location
-
- Location
- banbury
- Reviewing
- Sky
- Date
- 2016-10-07
- Comments
-
Unfortunately constant disconnections, and online gaming lag very poor, unreliable. Do not bother if you want a steady connection.
- Location
-
- Location
- Banbury
- Reviewing
- Sky
- Date
- 2019-12-04
- Comments
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Absolute rubbish and over priced. Once your offer period is over the price rises to almost £36 a month but the download rates are almost zero and all they do is press you to buy Sky TV endlessly. DO NOT GET SKY BROADBAND there are so many better providers out there who aren't just using poor service and poor broadband to upsell TV
- Location
-
- Location
- Banbury
- Reviewing
- Sky
- Date
- 2020-05-19
- Comments
-
Sky fibre max... more like own brand fibre cereal. Sky has been going downhill for years. Broadband is patchy at best and has consistent drops during congested periods. When it works, it works and we get 40mb down, but too often the internet cuts out completely or reaches download speeds below 1mbps. We have had Openreach visits 6 times now, and no matter how many times they "repair the line", "install copper into the home" "changing your microfilter" the service never improves because the throughput of customers causes too much network traffic congestion!
They may not throttle your speeds, but there is no need to throttle them if Openreach is not good enough to support network infrastructure on old lines. We are also having no ends of problems with our Sky Q box. Constant crashes and black screens of death, a Spotify app that when used crashes the entire box, channels just stop working for no apparent reason and the box needs unplugging from the wall to get it working again. Ridiculous and will be leaving soon.
- Location
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- Location
- Banbury
- Reviewing
- Sky
- Date
- 2017-05-04
- Comments
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My TV has a problem with the satellite signal. Just called them and the early a technician can come is in 11 days!! ELEVEN DAYS!!! I wanted to cancel everything because besides this they took £20 on the direct debit wrongly. And they told me I can cancel but I would have to pay early termination fees!!
But if I'm 11 days late paying them, They would cancel my service... it's not very fair to the customer right? So I have to do all my contractual obligations in time, or I'll be punished, but sky can take as long as they want to fix a problem.
Being 9 months pregnant, it's not easy for me to move, básica all I can do is watch TV. And now I'll be 11 days looking at my walls, after paying £120 to sky!
This is awful awful AWFUL customer service. And I'm not happy at all. In 4 months I'm cancelling everything! I don't want it even if they give it for free.
Do not recommend!!!
Never had a problem with talk talk before moving to sky!
It's disgusting this service!!
- Location
-
- Location
- banbury
- Reviewing
- Sky
- Date
- 2016-10-06
- Comments
-
constant disconnections,(min 4 times a day) too much lag, and speed variations. ADSL was better!!
- Location
-
- Location
- Bangor n i
- Reviewing
- Sky
- Date
- 2022-01-28
- Comments
-
It's crap,drops when you need it ,can't talk to a human and I hate it with a passion please please do not waste your money
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.