1,017 Customer Reviews over 26 pages
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-14
- Comments
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I'm so disgusted with origin broadband. I have called in 7-8 times in the last 6 weeks of being with origin, as every few days my broadband disconnects. They also told me my monthly payments would be £17 but they take £36. I would not recommend anyone joins this company. Each time I have called in I spend minimum 1 hour on the phone. Terrible I'm shocked by service of this company.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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What an absolute joke - the internet is so slow I can’t get anything done, it is quicker to go to a cafe with free internet than try use this crap. It always conks out and customer service is the worst I’ve come across, after half an hour on hold they essentially say they can’t help with anything (without even hearing the problem) and hang up. DO NOT GET ORIGIN BROADBAND
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-05
- Comments
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Frequent ADSL line disconnections followed by inability to reconnect. DSL connecting at only 14 megabits when Talktalk was managing 17 megabits. Even so, downloads rarely max out at 14 megabits, usually are around 12 with a big lag from clicking to download something and actually commencing. Annoying for browsing web pages as there's always a slight delay. Their network is rather under specced for the number of customers, I would imagine. Counting the days til I'm released from this contract.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-11-08
- Comments
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I had an origin broadband For more that 2 years. Initially I had an 18 months contract. I moved my house after 1 year and they told me that they will offer me a new 18 months contract which I took. I moved again after another year. They gave me the same offer which I accepted initially. After a few days ( wWithin the 2 weeks cooling period of the new contact) I asked to stay on my contract and complete 18 months as I wanted to switch to a different provider. I was told no, the old contract is cancelled and I have to complete 18 months with the new contract. Their website says that if moving house there is a 29 pounds fee which I offered to pay. I was told that they don't do this and if I move I have to start a new 18 months contract so as they can recoup their costs. I can't move on the old contract which is basically false advertisement. My only options are to complete 18 months or pay the left over 6 months (170 pounds) from the old contract. But I can't finish my old contract in a new address as per their words " that is not how to run a buisiness". As far as I'm concerned, this is how you run a scam.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-21
- Comments
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Dependent on Openreach, which is fine but they didn't seem to be able to contact Openreach to determine the problem with my service. Went almost 2 weeks with no service despite being told multiple times that it'd be online within 24 hours or they'd explain the fault. Often long wait times, although WeQ4U worked fine so didn't bug me much. Extremely cheap prices, especially if paid in advance.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-18
- Comments
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The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?
Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!
NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2022-07-30
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2016-12-13
- Comments
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DO NOT TOUCH THEM! Their adverts are misleading. They DO charge setup costs and take a 'deposit' when you place the order, which is against the 14 day 'cool off' period set by ofcom.
We cancelled, but they haven't refunded us. They sent out the router AFTER cancellation either incompetence or by way of keeping our deposit. Their customer services are trained only to give excuses, not results, and certainly not help.
We cancelled because we had to chase them at every point. We would have been left without a service at all if we hadn't sort help from Virginmedia who we were moving from but remain with because of this awful excuse of an ISP.
DON'T WASTE YOUR TIME, OR YOUR MONEY!
They are Unreliable Charlatans!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-12
- Comments
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I joined yesterday. No broadband at all. I've been on hold to tech support for 1.5 hours so far. Worst service ever. Wish I had checked this site out first before switching. Now going to cancel. Are there any decent broadband suppliers out there.... What a way to spend a Saturday morning. Very frustrating.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-25
- Comments
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Had problems since day 1, wish I never signed up. When I ordered the service I did not hear a peep for over a month, until I got a call to say that BT would be connecting my line the next week. Their communication is abysmal, I received no email or anything from them even after the line was set up, luckily I am technical so was able to set the router up myself. The line was connected on 18th Jan but I experience drop outs every 30 minutes on average, sometimes every two minutes in the evenings. Every time I try and call tech support I wait for 30 to 40 minutes before I get mad at the phone not being answered and hang up. I don't have time to be wasting on the phone like that! No matter what time of day I call, I experience these wait times. I have tried mornings, afternoons and very late in the evenings, on weekdays and weekends. Yesterday I reached the end of my tether and spoke to customer services to cancel the line and the woman told me that I would have to pay upwards of £300! When I asked her for what (as I am on the deal that you paid £172 for the year) she vaguely suggested "services". Totally ridiculous. She said that if I wanted to leave the contract I had to raise the issue with tech support and if they don't sort it within 8 weeks, then I can leave. I said how am I supposed to raise the issue with tech support if I cannot get through on the phone?
Eventually she gave me an e-mail address to send logs to but I am not holding out any hope of ever receiving a response.
DO NOT go with Origin - you will regret it. Go with a provider who actually are able to answer the phone to provide support!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-12-11
- Comments
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The internet is so slow I prefer to use my mobile phone's network. It's not possible to cancel. There is no cooling off period so you will only realise the internet is slow when you can't cancel it anymore. It's just dreadful. It should be illegal to offer broadband connection at that speed.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
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Update on my previous review from several months ago:
My situation did not improve with Origin. You have 8 weeks from when you first reported a problem to them for them to fix it. If they do not fix it by the time the 8 weeks is up, you can report them to the Ombudsman.
I ended up counting down the days until the 8 weeks was up and finally the day came when I could report them to the Ombudsman. I did and two weeks later I had ALL of the money back that I had paid them and was out of my contract.
ANYONE HAVING PROBLEMS WITH ORIGIN - I URGE YOU TO REPORT THEM TO THE OMBUDSMAN. YOU MAY BE ABLE TO GET OUT OF YOUR CONTRACT AND BE REIMBURSED.
I now have a fiber connection with Hyperoptic who have incredible customer service, contactability and reliability. Much happier now, no stress, and I can put the Origin broadband saga behind me at last.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2024-01-24
- Comments
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AVOID THIS COMPANY
I informed Origin in November 23 that my mother (their customer) had died. They continue to send me bills, the latest received on the day of her funeral. I have sent 2 complaints (Nov & Dec) to email address provided on their website; absolutely no response. Have rung them numerous times to discuss and when I explain to their "service" representative the reason for the call I am cut off every time; are they deliberately hanging up???
So they don't answer complaints and won't talk to you on the phone.
Undoubtedly the worst company I have ever encountered.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-23
- Comments
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Really not happy with the service provided by Origin. Everything was slow and unreliable from the start, it took over a month from first contact to getting an internet connection. Despite being quoted 10-14 days, after 15 days there was no information at all so I had to contact them only to find out essentially nothing had been achieved during that time.
Then even after the internet had been connected, we experienced low line speeds and frequent drop outs, in addition to the fact the router they sent was extremely unreliable on WiFi (wired ethernet worked better). I called up several times about the low sync speeds and there was some progress but we never really improved much towards what they said our line was capable of.
I don't know how many hours of my life I have spent in a queue for customer service with Origin, but I think I have lost a significant chunk of my year trying to obtain a decent connection.
I would not recommend Origin, the cheap price is definitely not worth it. Spend a little more to get reliable internet and customer service.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-02-05
- Comments
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always disconnecting
link down
no response from server
56K is faster
super slow
not reliable
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2022-03-03
- Comments
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Please even you are my worst enemy, I will advise you to avoid this network, pls pls pls pls pls. I signed for the 2 contracts and at the end of the contract they upgraded me early but I cancelled the upgrade with 14 days and took Plusnet. I was told that I won't pay anything cos my contract ended in Dec 2021. Instead of stopping my service they continue to charge and by March 2022 they have charged me about £500 they insisted I must pay or they send my name to the de3bit collector and put default of my credit rating to destroy my life. If you love your life pls avoid and avoid to avoid heart attacks and live longer
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-04-16
- Comments
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Origin Broadband really deserves a negative amount of stars.
Setting it up took forever. Of course, you pay extra for it and already pay for the broadband even though it is not yet working.
The internet speed is really poor and if you restart the router it takes at least half an hour until the internet works again.
They are a paperless company, which I at first thought was a good thing. But for origin that just means that you don't get any written confirmation regarding your order (or termination) at all. Their costumer portal is a joke.
They terminated my service a week early. Unnecessary to say that they were not competent enough to correct the mistake.
The only thing they were good with was the billing. They usually charged me two months in advance.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-07
- Comments
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Worst experience ever! 3 weeks ago I sign up with these guys, still dont have internet in the flat. If you call the costumer service prepare yourself to wait 40 min in line before someone talks to you no matter if it's 7am or 11pm. They are busy alright, because this doesent worth a penny. Had an engineer booked to fix the flat one day that just didn't show up, apparently no one from the costumer service proceded with the booking. Stay away from them, spend a couple of pounds more and go somewhere else!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-11-08
- Comments
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Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-04
- Comments
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Absolutely do not go with Origin Broadband provider. They provide an awful service & were completely unsympathetic to the fact that I wanted to terminate/cancel my contract due to a change in personal circumstances (I had to move to care for my father who had terminal cancer and passed away in a very short period of time). In order to cancel the service I had to pay the full amount for the year. Yet ironically they couldn't even honour the go live date which was delayed and required constant chasing on my part. When calling their customer service they won't even let me talk to their manager, even though I am taking the effort to call them whilst grieving the loss of my father. Absolutely disgusting behaviour.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-02-11
- Comments
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We went for the basic option (£17.99), and got what we paid for. The internet would cut out once a day or every other day for about a minute, which is frustrating when using streaming services etc. There is only the two of us, so it wasn't a case of overuse. The most frustrating part is that my contract ended, yet Origin are still taking the monthly fee! I've reported it, cancelled my direct debit etc, but it is still happening. When I have spoken to the customer service team online, they are very slow to reply, act like this is the first time I've raised the issue, and tell me that have to raise it with someone more senior! I just want you to stop my account! Terrible service
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-26
- Comments
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I put 1 star cause I had to, but I give to OriginBroadband -10stars. Worst services I have never had, never available, dishonest, the list is long.... RUNAWAY
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-20
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2018-12-04
- Comments
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Never buy broadband with them, they are the worst ISP inn the country, the internet will be down 70% of everyday, the internet speed you paid for will never be met and should you call to tell them that it is not working they will say it is working according to their computer and that it will cost us heavily if we call out a bt technician. I AM SERIOUS I TYPE THIS TO WARN YOU DO NOT GET THEIR BROADBAND!!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-10-13
- Comments
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Only works within 1m of the router, paid for most expensive package but download speed is barely 20mbps
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-17
- Comments
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Dreadful connection. Cuts out every ten min...utes. Nobody to respond to queries and complaints. Would never use this company again.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-09-12
- Comments
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Service was OK. On terminating contract sent me a bill for >£200 for termination of contract even though the fixed term had expired.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2023-10-09
- Comments
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Origin agreed to a 2 year phone only contract on 1st August 2023. Paperwork was received confirming £23 per month including VAT. For my elderly aunt.
On 24th August they disconnected the phone line of an 89year old lady. They have admitted it was their error but would only reconnect with broadband and phone line at a cost of £33 inc VAT! No phone only deal. I’ve said to install the broadband as they now now apparently do not do just phone, I said to 8nstall both but at the agreed contract price that I have in writing, of £23. They broke the contract and offered £23 compensation . I decline on my aunts behalf.
Is this how they increase their profits? Agree to a contract price then break the contract. If we had cancelled the contract within two years there was a financial penalty.
I will be taking this complaint to the Ombudsman and the media.
Do not use Origin.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-05
- Comments
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Don't EVER buy broadband from this company!
I don't know how I missed all the bad reviews on Origin as it's all I can seem to find now when I search them online.
Origin have taken over a month so far to set up my broadband and every time I call to complain I have to wait on hold for one hour minimum!
They first blamed it on our previous ISP and sent out a technician to fix it. Technician tried saying he'd finished and asked for a signature from my parents to say he'd completed the work, but they asked him to first test the wifi on my dads phone which of course didn't work. He then said it must be a faulty router and said we'd have to call to order another one (I can't understand why he couldn't just request this for us).
Still no internet access and I'm so annoyed that I chose this terrible company...
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-10-17
- Comments
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HI PLEASE DONT GO WITH THEM HAVE THREE PHONES IN THE HOUSE CANT CONNECT TO THE WIFI HAVE TO USE THERE OWN DATA REALLY IS RUBBISH JUST CRASHES THEN AFTER FORTY MINUTES WAITING TO FET THROUGH THEY SAY THERE IS NOTHING WRONG WITH YOUR LINE LIERS THEN THERE IS COMPLAINTS PHONE SAY THEY WILL LOOK IN TO IT BUT NO ONE CALLS YOU BACK OR THEY TELL YOU TO BUY BOOSTERS FOR THEIR AWFUL SERVICE
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2024-03-07
- Comments
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They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-08-05
- Comments
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STAY AWAY from these cowboys, I cancelled days after contracting with them as I was still under contract with another provider - origin promised to cancel order. 2 weeks later they had not cancelled and took payment from my account! Now they saying it’s up to 30 days to refund me by cheque...
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
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Paid in advance 18 months for 76/20Mbit speeds. Took 1 month to get the fibre broadband installed(with spending more than 5 hours on the phone with customer support) During the work day(daytime) speeds are 50/20Mbit (never seen more than 50Mbit downstream, looks like limited...) During the evenings specially friday and all weekend the speed falls to 1-2Mbit both upstream and downstram. The pings are more than 30ms what is unacceptable if you work online and you need the fast response from servers. I ordered the fibre broadband not the DSL or any other last age... And when you most need the fast and stable internet PROVIDER CAN'T PROVIDE THE SERVICES YOU PAID FOR. It works worse than Three mobile all you can eat package what is cheaper and works better and no contracts! Don't waist the time with origin, pay a bit more but get the speed and reliability you pay for...
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-23
- Comments
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I'm lost for words. I can not believe any company would treat clients so badly. I ordered the broadband on 31st, was told that I can get fibre optic, so I did that, waited for two weeks, did not get an installation date a response, or anything else, got completely ignored. So I called them up and they said it's a technical issue they do apologise but I will need to wait another two weeks to get this installed. So I asked them at that point if this is due to the fact that there is no fibre optic available where I live, and they said no definitely not, it will go through this time. So I thought ok, I already paid I'll survive for the two weeks. Two weeks later, still no-one got in touch with me, giving me a date of the installation so I rang them again only to be told, that they can't provide me with fibre optic, and that I can take out their normal broadband deal, but still have to wait another two weeks for that. Got offered a compensation of a month free if I get that. Hilarious!! Obviously they ignore all the emails you send, so I will have to ring yet again (I'm on hold for ridiculous amounts of time every time), to cancel on them. SHAMELESS!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-10
- Comments
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I have only been with Origin for 2 and half months or so. When I first spoke to a representative, he told me that the Internet would be free for a year, so all I would have to pay would be £19.99 for the line rental and that would be all, so just to be sure I said,
"Now let me get this clear, I just pay £19.99 and the Internet is free; with no surprise extra charges like £30 for this and £40 for that?"
He replied,
"No, no no! Trust me! Just the £19.99 and that's it! No extra charges...honest!"
"Ok...I hope your telling the truth cause I haven't got money to throw around!"
Anyway, in that time, I have already had one charge of £27 then I checked how much my by next bill would be... £49!!! So I rang up to query it, as clearly, I had been deceived just as I had feared! It took over an hour to answer the phone!! My boyfriend and I had to have shifts!!
When they finally did answer, she then explained that they took payment for March as I had started my service part way in the middle of a month and also I have to pay for June and July in advance!! So I said if I make a payment now, of £19.99 that should leave me with what? Would you beilive she STILL found a way to tell me I still owe £49 pounds!!
So that payment was just two weeks ago date today 10/05/17 May. Would you belive they have already taken £46 for June and July!!! I wasn't expecting them to take a payment until the next month, but here they are already taking money WAY TOO EARLY!! As it stands, I have paid way more money than I have had the service for which can't be right!
I'm begining to feel as though I'm being conned here.
My boyfriend is going to look into it...he use to be a Barrister!
I really do not recommend anyone joining due to the lies I was told on joining and being told to make payments WAY TOO EARLY. The payments taken has really inconvenienced me financially!!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-26
- Comments
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Abysmal.
On the day of connection the internet did not work. On the day after it did not work.
I managed to get through to technical support after a long wait and they were able to make some changes and the internet started working. Happy days!
However I then found that every 30 minutes or so the internet stopped working, I had to keep rebooting the router. I thought this might settle down but it continued. I tried to call technical support and was on hold for 52 minutes and then was cut off!
DO NOT USE THIS COMPANY! The internet service doesn't work and you can't get through to technical support. At a loss what to do and have no internet at home!!!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-02
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-31
- Comments
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Appalling customer service. Never call back when they say they will. They do not reply to emails. Endlessly put on hold. Be warned DO NOT GO WITH THIS COMPANY!!! They have taken my money and I still do not have broadband...they still can't tell me when it will be connected. RUBBISH
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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thought that Sky are bad, but this guys are the worst ever! Two months ongoing problems with broadband and phone line and they found every excuse in the book to say it is not their fault. The most ridiculous of which was to explain how old system the WiFi is and how it can be affected by anything and prevent it to work properly. Grow up idiots, if that was true 99% of the world will not use WiFi for their wireless connection! Never ever buy phone or broadband service from this people!!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.