1,017 Customer Reviews over 26 pages
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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Unreliable, worst customer service and waiting time ever. Pride themselves in having local support - problem is there is no one in their centres!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-03
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-02-15
- Comments
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I have only been with them for a month and they are the worst for customer service.
The broadband speed and switch happened smoothly and no problem so far (touch wood).
the issue i have had is:
i paid upfront for the year but they still have taken out direct debit for the first month.
I have emailed the billing email address - no response
i have emailed the complaints form which promised 7 day response - no response.
i tried chat - it states wait time as 1 minute but theres no one there.
how can they win awards for best provider etc?
i plan to complain to the ombudsmen but i have to wait 8 weeks since i first complained. i suggest this as the best course of action for everybody who has problems because if everybody complained - then they have to take notice of us, the customer, as a collective.
They are new - and i think taking to social media and complaining through the regulatory body as the most effective course of action.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-02-16
- Comments
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Appalling service. Regularly drops out with authentication issues. When it's working, half the speed of previous ISP using the same phone line and same exchange. Greatly regret switching to them just to save a couple of quid.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Recently joined and procedure worked very smoothly
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-15
- Comments
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Absolutely terrible provider. Avoid like the plague. Terrible customer service and a broadband connection that rarely works.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-12
- Comments
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Dissatisfied from all points of view. Internet speeds are the lowest of all providers I have had in the 4 years I have lived in this flat. When I call Origin I have to wait ages on the phone. Once I get through to someone they pass me from one department to another and nobody seems to know anything. Managers are never available to take my calls.
Switching to Origin was a mistake, one I hope not many others will make. Avoid avoid avoid!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2023-12-14
- Comments
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If you want disgusting service from staff that lie to you and can’t be asked to do your job, tell they’ll call you back and then don’t, and just generally don’t want to help you, then this is the company for you.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2018-05-08
- Comments
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This is the worst company I had to deal with! constant fault and attrocious customer service (if you can even get to them). DO NOT BUY!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-23
- Comments
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Joke company. 90 mins to get through to tech support! Broadband drops out constantly! AVOID!
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-29
- Comments
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Terrible broadband, and even worse customer service. DO NOT GET YOUR INTERNET FROM ORIGIN!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-08-03
- Comments
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Some of the worst "broadband" out there. The Asus router provided s old +more for ADSL. Speeds are ****, it s v hard to work /study using this . Upgrading router s not straightforward and occurs in extra charge. Not worth £28/month, stay clear unless you want to be fed up a lot ! Exit fees also apply,w Origin insisting that the customer pays all of the remaining contract despite of absolutely ****** speeds +constant issues. You have been warned; this s daylight robbery ! Penalty fee s also charged if router is not returned on time
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-12-30
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-03
- Comments
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Don't believe the reviewed here? Well try it yourself you will be pulling your hair out why you ignored these reviews before joining origin broadband.
I can not believe how this company is operating in this country. They are worst of the worst.
I ordered my B&B in June ( they took first payment straight from my bank next day), next few weeks was sent update emails that there is delay from openreach ( mine is a new built propety) , calling them is so frustrating as long queues to answer.
31 August was my go live date, router arrived couple of days ago, an engineer showed up on the day did his bits outside , came in plugged the router to a socket and said it will take it to 24 hours to get the broadband up and running. I thought we'll let's just wait 24 hours as I had waited two months patiently but guess what no internet after 72 hours. I called technical support , got a person on line after half an hour of waiting , she asked me to open wall socket and connect to inside socket. I checked but there is no inside socket within that wall socket so she said she is escalating it to technical two support who would run few tests on the line. I waited more than an hour listening to sane songs over and over again then got frustrated and hung the phone. Called again and spoke to customer service ( after 15 minutes) , she apologised but said she can't get me connected to a technical person and I have to wait in the queue to speak with one. I asked for a call back and she said she will email technical support to call me back. 2 days and no one called. Tried calling myself twice but hung the phone after 40_45 minutes of waiting.
Today 3-9-17 at 10:10 I called technical support, got to speak to a person after 25 minutes who listened and then transferred me to technical two support. I have been waiting for an hour now ( whilst writing this review) and no one has answered it yet. If and when I speak to someone I don't think I will get anywhere ( considering other reviews here) , I will now see if I can move to some other broadband provider.
Take my sincerest advise, don't be fooled by the price tag. This company is a joke but at your expense.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-05-06
- Comments
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ABSOLUTE DOG***** BROADBAND
and you can't even get through on the phone to talk to them.
Don't get it even if it's free.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-24
- Comments
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Dreadful! Avoid at all costs. Set up in February and have ongoing issues with:
- them sending engineers without telling me and trying to charge me for missed appointments
- takes hours to talk to anyone
- really slow speed
- failed to tell Sky I was joining them to take over the line, resulted in me overpaying for two services and now I am out of pocket because of their mistakes
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-05
- Comments
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Stay away from this clowns..
The worst internet provider ever. I wish I had read the reviews before I signed with them. Do not sing with them unless you want to pay for the service that you will get occasionally.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-01-11
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Utterly disgraceful customer service - takes hours to get through, different story every time, put on hold for over an hour, internet didn't work for a fortnight and they refuse to give any compensation for this. Avoid at all costs - worst company I have ever had to deal with in my life.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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As bad as we had to switch 8 months before the end of the contract (and pay for it!). Broadband hardly ever above 1Mbps, average (not the longest, I tried maybe 5-6 times) wait on the phone line 45-60min
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
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I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-04-02
- Comments
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Extremely extremely extremely unsatisfied. I moved to London a month ago, got the service a week ago and since then it has been disconnecting and I spend half a day with no internet connection at all. I am extremely sorry that I took this provider. And now I can't break the contract with no fee. SO 12 more months of this torture.
When it works it's pretty fast and the customer service is nice. But I can't live like this because I need to work from home.
Save yourself and don't take this provider!!!!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-07-17
- Comments
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All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
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Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-30
- Comments
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If I could zero stars then I would. Worst service provider I've ever had. Delivered a faulty router and only found out after 2 weeks of waiting for a service engineer. No internet during that time. 1~2+ hour waits on the phone to speak to any person. Now I've waited almost weeks for any person at Origin to cancel the contract. Avoid at all costs (and it will cost you in the short and long term). Complete shambles company for broadband and customer service!
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-20
- Comments
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worst broadband provider ever, got installation done and straight away could see the speed was atrocious, nowhere near the speed they had stated, customer services tried their best to sweet talk me into staying and even when I emailed the managing director they stated I would have to pay a termination fee, AVOID AT ALL COSTS. They state that the reviews of their company are biased as there are lots of happy customers. Please for your sake and your wallets don't use this company, you have been warned. I wish I'd read the reviews before.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2020-09-05
- Comments
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New customer
Router installed correctly, all lights are on
Held waiting half day... No engineer as instructed
No broadcasting ,can't be seen on devices
30 minutes waiting
Technical support asking me to do further attempts to reprogram the router beyond my physical ability
Customer service can't provide help...back to technical ...no answer after another wait
Seems that router is either mislabelled or faulty
Failure of service is total
Code of service is not affected..
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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Impossible! It took 1 month to set he connection for what I paid 499 GBP in advance for 18 Months upfront. All this after hours of hanging on the phone with the customer service. Yesterday they charged me the 29.41 GBP by direct debit!!! They even had not provided the invoice!!!
Don't trust this company. Will got to my bank to reverse the transaction.
AVOID AVOID AVOID!
- Location
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- Location
- LONDON
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
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Just transferred to Origin broadband and line rental and getting through to customer service is a very, very long call with a frankly irritating hold messenger. The hold music is OK but as you wait a longtime it is on a loop. The second query was rectified regarding a debit made which should not have been but left feeling mildly aggrieved as on both occasions the situation could have been avoided with better communication from Origin thus negating the need to wait on hold for over 30 minutes.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-02-07
- Comments
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Terrible service!
I joined Origin Broadband because there were good reviews above the average.
It took them 24 day to connect us during which I had to stay at home 2 times assist Origin Engineers. This is not acceptable service.
The speed is below the average and extremely unreliable. The router doesn't work anywhere but the room it sits in so if you want to have internet in your kitchen won't work.
The worse yet is the router restarts every now and then which require full reconfiguration which is about 25min every time you switch off the router or there is electricity cut or the router restart's itself.
I am seriously thinking of loosing the money until the rest of my contract and going to a different provider.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-23
- Comments
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I am a CCNP qualified engineer and I would say I am a very knowledgeable, patient + understanding customer trying to make Origin Broadband to work for me. But I have had enough from Origin's unreliable service.
I would say they are murdering themselves from their own sales success. They are unreliable and I am guess their I.T. infrastructure is not capable with a wave of new customers.
Therefore, I would say stay away from them. Once my contract is up then I will leave.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-06-30
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2018-07-31
- Comments
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A joke. I reported an external line fault 7 days ago and nothing done. Told broadband a nice to have but not a necessity. Actually book hospital appointments for elderly relatives.
Was told to unscrew junction box of phone line. Keep away from origin. Clueless call centre .
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Origin Broadband deserve zero stars. I paid 18 months upfront a year ago to receive a discount. There is no reason why Origin should be taking any further money from my bank account but nonetheless, they fraudulently have taken different sums of money which make no sense at random times of the year. When I call to try and resolve the issue, there is never anyone who has authority to do anything available to actually talk directly to me. I am always told I can be assured the money will be refunded and it won't happen again but it does. I have also repeatedly been told when I call and ask to speak to someone with more authority that I will get a call back, and I never do. I have chased for months now. I am still owed 2 wrongfully charged bills to be refunded. I spoke to a manager last week and he said he would deal with it personally and send me an e-mail later that day to confirm. I told him I didn't even believe him because of the history, but he assured, yet he didn't follow through. I was told by their complaints department that the only way I can make sure they don't continue to take money is to call my bank and block them. I've never ever received such bad service and been so outraged with a company. They are stealing money and they shouldn't be able to continue running a scam of a business.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-01-28
- Comments
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Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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To update my previous review. They charge for the first part of the month (when broadband installed) by direct debit. And then every month payment goes from prepaid sum at the beginning of the month.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-11-05
- Comments
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poorest service in the UK. poor customer service on phone and email. broadband speed from 3.5mbps to max 7.8mbps for download and 0.01 mbps to 0.79mbps for upload on ADSL. The speed stays same whetherits midnight or weekend or weekday, just poor service. Price is same as of talk talk, plus net or EE so better avoid Origin. at the end of contract you pay for another 1 month as you have to give them notice and then return the crappy router..which I am putting in recycling bin as I don't want another customer to suffer with poor Origin hardware. AVOID, AVOID, AVOID this poorest broadband. I am now with Plusnet and I have constand 13mbps download and 1.09 mbps upload in Greater London area.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-11-23
- Comments
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Had Origin for a year and generally found them to be really poor. I’ll preface by saying I’ve been with pretty much every big provider at some point – Sky, TalkTalk, Plusnet, Virgin, Vodafone, and whilst nobody is perfect, you should steer clear of origin.
My personal experience has been unsatisfactory in a number of areas, which has been topped off by their recent awful customer service.
Origin does usually provide a speed around what they state, but unfortunately it is fairly common to find that randomly the internet connection cuts out or drops in speed for no reason. They’re initial setup speed is also very slow – I placed an order in June and didn’t get switched over to them until November. And that’s in London, not a rural place where connection may be tricky
The Router is pretty standard, but its wifi range is not particularly good, the signal is too weak to even constantly watch Standard Definition Netflix on another floor. You can always fix this with boosters, but when you pay £25 for the modem, you feel a bit hard done by.
The worst thing I’ve found is recently, when I tried to call up around July to find out my end of contract date. I was told November, and then when November came around, I used a switching service to get a new provider that had a deal on [Vodafone].
I then got a bill for 5 months internet, for leaving my contract early. Despite phoning the customer service department 4 times, the story I get is always the same. We’ll listen to the call to confirm if you were given the wrong information, and let you know. The next day they say, ‘you signed a contract’ and that I’m liable for monies owed, even though the mistake is on their behalf, and nobody has listened to the phone call to verify this. And so they promise to do the same thing, and the next day it’s the same story. All the while dragging out my potential cancellation date for my new Vodafone contract.
For a company to be so devious in trying to extract money from you which they are not owned, should be criminal. But worst of all, is their unwillingness to even do their jobs, to review their call logs and confirm these errors. It is inherently unfair to give a customer wrong information, and then penalise them based on that information. Simple as that. Any company that carries out such a practice, should is inherently untrustworthy and should be avoided at all costs
To put this in perspective, I’ve also had multiple issues with my new Vodafone connection. But their customer service team and sent me out a new modem ASAP, and have added data to a sim to cover me with 4G during my lost internet time, and the manager has suggested changing the billing date so we don’t end up paying for internet we’ve not been able to use. This is the sign of a conscientious company, which values customers. Problems happen all the time, I accept that. But how a company handles the solution is the real test… and unfortunately Origin Fails miserably
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-11-21
- Comments
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Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-07
- Comments
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Worst service ever. Purchased the yearly broadband package way before Christmas and than I was told no broadband will be installed before January.
Tried to recover my money which goes extremely slow.
Avoid.Avoid,Avoid.
Bunch of amateurs with terrible customer respond/service
Still waiting for my money, absolutely unacceptable.
Baddd.Will spread the word for sure to stay away from them!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.