3,598 Customer Reviews over 360 pages
-
- Location
- Cornwall
- Reviewing
- BT
- Date
- 2011-05-05
- Comments
-
In Feb 2011 I was getting a speed of 6909 since then it has dropped to 720
I have contacted BT and cannot seem to get a improvement
- Location
-
- Location
- Wroxham
- Reviewing
- BT
- Date
- 2011-04-26
- Comments
-
Best performance is 1.8Mbps; the last 3 days 135Kbps; rang to complain got to Indian callcentre (english spoken very poor) may take 10 days to fix!!
Poor service.
- Location
-
- Location
- spalding
- Reviewing
- BT
- Date
- 2011-04-07
- Comments
-
Awful, constantly lied to when phoning up. Speed was 4.3M for a few weeks then they decided that a paying customer should only have 2.8M Yet I am not a heavy user. These jokers give the min speed they have to.
- Location
-
- Location
- Sidlesham
- Reviewing
- BT
- Date
- 2011-04-06
- Comments
-
Using the same equipment (Line,Computers & wiring ) as previous provider ( Plusnet ) but BTs' wireless Hub 3 - used wired Cat5 - my overall speed and 'reliability' and lack of tech support went from Bad to Appalling.
New Delhi Call Centre is the best thing about BTs' "service" !
Another "Non Customer Facing" outfit where THEY contact YOU, but YOU cannot contact THEM without devoting hours and hours to phone calls - email contact not allowed !!
I have a 25% DOWNTIME record so far - and counting.....
THEY (BT) are VERY GOOD at sending out BILLS - pity their service lacks value IMHO.
- Location
-
- Location
- Bedford
- Reviewing
- BT
- Date
- 2011-04-05
- Comments
-
Good service from BT but cabling needs upgrading and therefore very slow broadband in the area
- Location
-
- Location
- West Hallam
- Reviewing
- BT
- Date
- 2011-03-16
- Location
-
- Location
- Gerrards cross
- Reviewing
- BT
- Date
- 2011-03-02
- Comments
-
The very low speeds do not allow any training videos to be watched.
- Location
-
- Location
- Leicester
- Reviewing
- BT
- Date
- 2011-02-20
- Comments
-
absolutely useless 20/02/2011 speed 0.13mbps they tell you engineer is working on it. no results on improvement since oct 2010. i will change asap
- Location
-
- Location
- Axminster
- Reviewing
- BT
- Date
- 2011-01-27
- Comments
-
Switched from Pipex to BT I was told it would be faster but no real difference. The switching process was awful BT in breech of contract twice legals pending. Customer service absolute chaos Mind you so was pipex, talk talk. No money has been invested in Axminster exchange for years total rip off for what you get.
- Location
-
- Location
- Glasgow
- Reviewing
- BT
- Date
- 2010-10-30
- Comments
-
A complete and utter waste of money. Poor speed of 58.Mbps. Terrible customer care/service and you get put through to India to people who can't understand a word you say. I am paying for a service that has crashed twice in a year,the first being a local exchange problem that took 10 days to fix, with lots of fobbing off by customer service in between.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.