3,590 Customer Reviews over 359 pages
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- Location
- Felixstowe
- Reviewing
- BT
- Date
- 2023-08-22
- Comments
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If only there was a zero stars to give this company would be the first! Awful, disgusting and dissapointing every time I need to deal with thsi copmany! setting up broadband at the new address is nearly impossible and you gotta wait up to 3 weeks because they just simple don't give a single flying F***!!! Avoid at all cost to save yourselves time, energy and nerves! IT IS NOT WORTH YOU HEALTH!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-08-18
- Comments
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I am writing to express my dissatisfaction with BT broadband. In March 2022, I discovered that a fraudulent account had been opened in my name several years before. I immediately contacted BT to report the fraud, but they were unable to resolve the issue. They 'tried' to get in touch using the email address used on the account - THAT IS NOT MY ACCOUNT so it is obviously not my email address. They did not write to me either.
They passed the matter off to a debt collection agency, even though I have a police case number and proof that I did not reside at the address where the account was opened. They're pawning it off as a civil case.
I am extremely disappointed with BT's handling of this matter. They have been unhelpful and uncooperative, and they have shown no regard for my rights as a customer. I would not recommend BT broadband to anyone, and I would advise others to AVOID using their services.
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2023-08-16
- Comments
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I don't recommend BT internet service to anyone.
Very bad experience about internet service and BT policies. I would like to give less than one rating but there is no option available. Since I had to leave UK due to some unfortunate reasons and they don't have any policy which can waive off my account closing charges.
Just wanted to milk customer's money.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2023-08-15
- Comments
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I upgraded to full fibre and now internet pages are slower to load or only partially load. These apart, I have not noticed any differences except the cost! Don't be tempted by upgrade offers.
- Location
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- Location
- South Wales
- Reviewing
- BT
- Date
- 2023-08-15
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2023-08-11
- Comments
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Service is the worst and it’s been three days without anyone from BT to fix the issue.
BT is not eligible for even one star and as we can’t input negative points here I am
Putting one star. We have been following up with them from last 4 working days and the issue is never been fixed.
- Location
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- Location
- Scarborough
- Reviewing
- BT
- Date
- 2023-08-10
- Comments
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Consistently terrible, second time using BT broadband, and for the price, the connection is shocking. Wishing it wouldn't exist tbh so it would stop luring customers into thinking it's good and wasting money.
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2023-08-09
- Comments
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Tried to change from EE to BT as BT were doing a cheaper broadband package. We were told mid July it would be a ‘seamless transition’. 10th August now and we STILL have not been connected. No proper explanation apart from ‘technical glitch’. For the last 5 days we have been told a supervisor would call us, still waiting and no nearer knowing if we will ever be connected. Absolutely appalling service
- Location
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- Location
- Sheffield
- Reviewing
- BT
- Date
- 2023-08-08
- Comments
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Been waiting since 6th July for broadband.All we keep getting is fauls promises and different excuses every time we ring up. Shocking
- Location
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- Location
- Huntingdon
- Reviewing
- BT
- Date
- 2023-08-08
- Comments
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I have been waiting for Broadband connection for a while. Today I rang customer services and spoke to Jason.
He was so helpful and answered all my queries for me. He made the experience much less stressful.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.