3,590 Customer Reviews over 359 pages
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- Location
- Edward
- Reviewing
- BT
- Date
- 2023-09-09
- Comments
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BT broadband And business Broadband has to be the worst experience you can encounter! Don't let the small positives fool you all. 8 years of hell because I had no other option. Please for the love of insanity try an alternative as I don't think I've ever done a full week without service or very limited. I want to cry with joy now I'm free.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-09-07
- Comments
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This Wi-Fi is utterly ridiculous and so unusable what’s the point of paying a lot of money for you to barely be able to use the internet. It’s very annoying considering that I need this while waiting for my Broadband to be activated. So never ever pay for the Wi-Fi or you will regret and stress yourself out.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-09-06
- Comments
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Carried out a house move only to be advised that I can not cancel as I am fixed into a two year contract. Moved houses with BT only then to be charged a cancelation fee £200ish even though Its a house move. House move was then cancelled by BT and advised I would need a new account with a new 2 Year Fix. After this was done had a Openreach engineer contact me to install a new line even though one was already installed. Received a number of emails stating me I will.be charged £50.unless I return my kit which I am entitled to as a new customer.
This company is a joke
- Location
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- Location
- Brighton
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.
- Location
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- Location
- Bracknell
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Frustrating experience with BT broadband service sales team.
I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.
- Location
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- Location
- Dudley
- Reviewing
- BT
- Date
- 2023-09-01
- Comments
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I can't give no stars don't bother I beg you don't bother with bt no customer service just deny everything deny everything I have been putting up with rubbish connection for years but every ok despite evidence so it has got to I can't talk to them they make me ill
- Location
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- Location
- hastings
- Reviewing
- BT
- Date
- 2023-08-29
- Comments
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Business broadband account has got a cancellation fee of approximately 350£ that kicks in 24 hours after installation, they won’t tell you about.
14 days cooling off period they advertise on the internet is just advertising.
Read the cancellation section carefully.
- Location
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- Location
- Rotherham
- Reviewing
- BT
- Date
- 2023-08-28
- Comments
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Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where.
Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…
- Location
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- Location
- London sw10
- Reviewing
- BT
- Date
- 2023-08-23
- Comments
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The most awful, unhelpful, dysfunctional, dishonest company I have ever tried to deal with. Incompetent on an industrial scale. The engineer who is finally supposed to fix the WiFi problem just called to say he can't find the problem the problem is that after 5 days they have sent him to a totally different address in another part of London. Morons. Never use them if u don't have to. Customer service is customer disservice. Zero points for anything.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-08-23
- Comments
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Terrible service. I have recently moved home and tried to set up BT broadband. They have cancelled my order 3 times and I have only found out through logging on to my account to track the order. No communication from BT. Very disappointed.
- Location
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