XLN Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for XLN Telecom.

Recent Customer Ratings for XLN Telecom

  • Satisfaction
    1.5 stars
  • Customer Service
    1.6 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2020-11-30 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

162 Customer Reviews over 5 pages

  • Reviewer
    Location
    london
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    where do i start and where to finish the Xln saga from the ceo that dont bother to reply to email or to the customer service that bully you to thinking what you know about internet is wrong well no i am an engineer so they cant bully me easly last resort with them is either stand up or in my case nearly involving my law team as they claim no 14 day cooling period and many other contract clauses that arent normal uk based contracts well the moreal of my story is dont do same mistake we did and go to xln they have terrible service in many many ways and their staff will bully you untill you have enough and go to the lawyer i would rather paid a lawyer than xln but then if i went to court i would charged them for every phone call to them as waste of my time and business losses for the time they had no service nothis was right in my case god luck to their future id say
  • Reviewer
    Location
    Weymouth
    Reviewing
    XLN Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We recently set up an account with XLN for our business line and we have 3 ISP's we use just in case of downtime. Once we signed up with XLN it took 6-weeks to get the line installed where as other providers had us done within 2 to 4 week, however, not a big concern.

    Today our line was restricted after one of our direct debits failed even though we wrote to XLN informing them of our change in bank details (and provided said details). Once this happened we phoned and paid the line and was told it would take 48+ hours for the line to be turned back on! This is disgraceful and the customer support I spoke to were rude, condescending and quite frankly unhelpful. The internet and phone lines have now been down for 3 hours - This would NEVER happened with any other ISP due to a bank charge error.

    I will be warning other businesses about XLN and will certainly be terminating my contract with them.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.