162 Customer Reviews over 5 pages
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- Location
- Cannock
- Reviewing
- XLN Telecom
- Date
- 2018-07-05
- Comments
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Absolutely terrible company
Absolutely terrible company, price and service.
I chose a different supplier as their prices were much better. I was then contacted by XLN by several extremely rude employees. They’re disconnected my phone line instead of transfer to new provider
- Location
-
- Location
- Cardiff
- Reviewing
- XLN Telecom
- Date
- 2019-09-10
- Comments
-
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
- Location
-
- Location
- Scotland
- Reviewing
- XLN Telecom
- Date
- 2020-04-30
- Comments
-
After months of waiting, we still haven’t had our issue resolved, so we have taken the plunge to move to a new provider and guess what?! XLN have the cheek to send us invoices and claim we are still in contract, I’ve never signed or verbally agreed new contracts, yes you guessed it they can’t produce any evidence to say so, this will now be court action.
Please don’t use this company if you value yours.
- Location
-
- Location
- Rawtenstall, Rossendale,
- Reviewing
- XLN Telecom
- Date
- 2019-12-04
- Location
-
- Location
- Sheffield
- Reviewing
- XLN Telecom
- Date
- 2022-12-01
- Comments
-
Awful customer service from the Sheffield office. Very rude and dismissive. Currently out of contract and the customer service team have not been up to par. The broadband itself is slow but reliable.
- Location
-
- Location
- Eastbourne
- Reviewing
- XLN Telecom
- Date
- 2021-10-15
- Comments
-
The worst ever, I cancelled the engineer fees as I felt it is unnecessary, then they stopped the service a week after and sent an engineer then requested a £120 charge as a punishment.
Avoid Avoid Avoid ... they are dodgee
- Location
-
- Location
- Larkhall
- Reviewing
- XLN Telecom
- Date
- 2023-09-05
- Comments
-
Very poor customer support and service, once a fault develops, all you get is false promises and lies. Stay away from XLN telecom
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2023-04-04
- Comments
-
One star is being kind. This company will make up the charges and charge your account whatever they like. Send abusive sales staff, claim one thing and do another. really awful and overpriced.
- Location
-
- Location
- North West Essex
- Reviewing
- XLN Telecom
- Date
- 2020-10-01
- Comments
-
I wish there was an option for no stars.
As others have mentioned, try leaving this company and they make it very, very difficult.
I called over a month before my contract was due to expire. When I asked how much notice I needed to give - it looked like a month from their T&Cs- they were very, very cagey. I gave notice that day that I didn't want to renew. And they confirmed receiept of this instruction.
Very, very long story short, they put a 'cease' on the line claiming I had cancelled the contract (I hadn't, I just didn't want it to renew); they continued to deny that they were impeding the new supplier from taking over; they insisted they had lifted the 'cease'; the new provider couldn't take over; they continued charging me for a service that I didn't want; they sent intimidating letters/e-mails to me; made threatening automated calls in the evening; they threatened debt collectors and to top it all, the Ombudsman found in their favour (all due to semantics). XLN owe me for double-charging me two years ago - they entered me into a new contract because I wanted to change the contact details on my account. Hideous, awful company. I fought and fought this but,having spent 30 hours compiling documents to prove my case and it eventually affecting my health, I paid up the money they were demanding because I just couldn't take any more.
They are without doubt the worst company I have had the misfortune to deal with.
- Location
-
- Location
- Lincolnshire
- Reviewing
- XLN Telecom
- Date
- 2021-10-14
- Comments
-
MORE CHARGES AVOID AVOID AVOID......
Their tactics to keep you is to bring high charges to scare you to leave, is nothing about small business company as they promote themselves, I hate doing reviews but unfortunately the truth is they deserve it.
- Location
-
- Location
- Reviewing
- XLN Telecom
- Date
- 2021-10-06
- Comments
-
THINK BEFORE YOU SIGN UP......
Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.
- Location
-
- Location
- Hay on Wye
- Reviewing
- XLN Telecom
- Date
- 2020-04-20
- Comments
-
Dont try to leave the contract early for what ever reason.The rep said I just had to phone them up if we ceased trading which we have because of the virus shutdown. Want all kinds of documents otherwise will apply horrendous charges to the account for termination.Also they love to hike up the cost for unwanted insurance which you have to opt out of even though you never asked for it.
Never ever use them.
- Location
-
- Location
- Inkersall
- Reviewing
- XLN Telecom
- Date
- 2020-04-20
- Comments
-
Where do I even start, I am a multi site operator. We have XLN “fibre” in both sites. I use the word fibre very loosely, we have download speeds of 2.4 and frequent outages. Our latest site with XLN has been the worst in 4 weeks we have contacted them about fault equipment, poor customer service, incorrect billing and most importantly 5 incidents of “red” service for over 2 hours each time. Currently down now and have been for 2.5 hours. The WiFi signal strength in general with XLN isn’t capable of reaching a second floor in any of our premises, we eventually had to install TP LINK boosters just to power it to reach through.
Customer WiFi is pointless when customers select the WiFi it doesn’t even load the sign up / sign in page, I’d probably look at using The Cloud or someone with a higher reputation.
Our latest site had an existing router which XLN told us was capable of Fibre and have billed me for fibre since opening to only find out last week the router wasn’t capable and we have been getting a substandard service. (No offer of a refund.)
With the “fibre” WiFi issues xln do not guarantee the speed or quality of the WiFi only cabled connections (might as well have dialup it’s the 21st century XLN catch-up).
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2019-12-12
- Comments
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I joined because the price was ok .I only work 3 days a week and very rare i call .I usually text.after a year it drastically went up Ask for my call log couldn't because my calls are short and not over 50p .they are offering great deals for NEW customers and ignoring the customers that are supporting them .I Am now leaving when my contract runs out .they don't seem to care either when I informed them I was leaving his response thats up to you
- Location
-
- Location
- cumbria
- Reviewing
- XLN Telecom
- Date
- 2020-10-19
- Comments
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I echo everyone,s comments. They and other phone companies can get away this sort of thing as ofcom do not deal with individual complaints as I have recently discovered.Been slapped with an extra £5 a month for business protection to which I never had chance to respond to
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- XLN Telecom
- Date
- 2023-02-03
- Comments
-
Shocking service!
My friend, a small business owner switched to this company from Virgin, and has been left with no landline and no broadband at all for his business. Various people have promised him at various times they'll contact him at a certain time to sort things, and each time no call.
He is left stranded with no way for his clients to contact him at his salon.
XLN appear to be taking the Mick and need to either pull their socks up or be reported for failing to provide a service.
- Location
-
- Location
- Blackpool
- Reviewing
- XLN Telecom
- Date
- 2022-04-05
- Comments
-
Rated 1 out of 5 stars
Just now
Didn't connect me up
Didn't connect me up, ripped me off, sent me a bill of 180 pound for 2 months bills even though I've never used the company, taken money out my bank and denying there have done it and sending more bills, ridiculous, needs sorting and fast, cancled my prior supplier and also got a bill of 754 pounds on top, and I have never used the services don't be conned
- Location
-
- Location
- Southend on sea
- Reviewing
- XLN Telecom
- Date
- 2019-03-24
- Comments
-
Atrocious. Aggressive, Amateur, Appalling.
Let’s get to the “B”s now.
Belligerent, Below par, Beguiling, Bullsh..ters..
C’s..
Competent (not), Corrosive, Contrary, Completely inept.
D’s.
Destructive, Derogatory, Demeaning, DETERMINED to sack themselves and make you find another supplier.
Don’t use this company but do carry on from the D’s...
ADDITIONAL
Just got my letter recognising my termination of contract (Hurrah).
Did it thank me for 2 years of DD payments and being a valued customer? Did it say sorry to see you go?
No, it tells me that subject to clause 24.1 in there terms of business I am liable to pay termination fees as agreed when entering the contract. £299 per telephone line, £199 per fibre connection, £99 per broadband connection plus the repayment of any equipment so £398 plus cost of equipment.
Nice, that’s how to impress and keep customers isn’t it, threatening letters of financial cost.
It doesn’t tell me that actually as I have given the agreed notice period after my full 24 months of contract I can leave without any cost. No threats of fines and fees are best.
Good luck XLN, you have a very odd business model.
- Location
-
- Location
- gravesend
- Reviewing
- XLN Telecom
- Date
- 2020-10-10
- Comments
-
what can i say that every review hasnt said already . i cant believe that this company can still be able to continue trading . i tryed to leave but was told ill be charged a hefty amount and when i agreed to stay . they re started my contract which i only found out about 10 months later and by accident . so my contract that was originally 24 months has ended up about 34 months . crap service crap speeds crap crap crap oh and crap company
- Location
-
- Location
- Odiham
- Reviewing
- XLN Telecom
- Date
- 2022-01-25
- Comments
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Our company was with XLN until recently. We had a loss of broadband and therefore sales for about 10 days due to an admin error at their end. Extremely hard to get out of their contract despite following the terms they had sent us. They word everything in such a way that it is misleading to the customer to tie you into their services and make it hard to leave. They claim to be there for small businesses but they are just out for what money they can get out of you. Avoid at all costs.
- Location
-
- Location
- Coppull, Chorley
- Reviewing
- XLN Telecom
- Date
- 2022-11-21
- Comments
-
Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was.
UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs.
FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2022-07-15
- Comments
-
One of the worst companies I have dealt with.
They say one thing and do completely different things once you're in contract with them.
- Location
-
- Location
- Hampshire
- Reviewing
- XLN Telecom
- Date
- 2019-10-07
- Comments
-
AVOID AVOID. They are trained well to deal with angry customers, they sell hard, pin you down on a fast moving verbal contract, in my case, to include a no-cooling off period and a block on other suppliers taking the line. I left to get BT Sport TV for my family, so it was not a cost saving decision. I was long out of contract. BT took the line with a live date of 7 Oct. In the meantime this hungry salesman, Justin started off by saying I know you are looking to move to BT for the sport for your son, I can do you a really good deal for the line. No thanks, email me a quote. This went on toto another 2 calls and another email and in the end I said okay and agreed to all his fast terms & conditions over the phone. XLN took the line back and my whole BT order was cancelled and closed including broadband & BT TV. Cannot re-instate unless XLN unblock the line. 2 working days later, tell them it doesn’t work and £900 gets me out of contract for 3 telephone lines, which 3 working days ago I was in no contract with these thieving lot. Do not be fooled by sorry to hear you are not happy spiel, they are just trained to legally not get themselves blamed and you can rant all you like, they will quite happily listen, and politely tell you sorry but you did agree to the contract with of course an understanding tone, I’m sure there is genuine understsnding somewhere, NOT! I would be ashamed to work for this company! AVOID AVOID
- Location
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- Location
- Liskeard Cornwall Uk
- Reviewing
- XLN Telecom
- Date
- 2021-02-18
- Comments
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Unreliable drops off all day long over initial 14dys cooling period notified them and as they did not respond via an email as their website linked email has an error sent another from my own email with link email address. Finally replied especially as tried to bill two and half months and lest we forget dropping off all day long and only been a customer for 14dys and expected to pay this up front. Avoid as not honest and unreliable. Threatening with fees and this is against the credit consumer laws another badly informed level of customer care, and no apologies!
- Location
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- Location
- Manchester
- Reviewing
- XLN Telecom
- Date
- 2020-03-24
- Comments
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Price rise of 33% + vat after twelve months , apparently I dint see their notice, do not use XLN
- Location
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- Location
- Bristol
- Reviewing
- XLN Telecom
- Date
- 2022-12-03
- Comments
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I have to wait 10 hours to acknowledge my broadband fault with XLN technical team! My Restaurant has been closed because of their Internet failure.
Technical support team called Alex test the line after 12 hours few times and said couldn’t fix and can’t transfer the fault to the Bt open-ranch, after 13 hours they are asking me to send images of all of wiring’s and router!! Ah another day I can’t open my business! what a shame! Without giving a service XLN taking money for the internet . Anyone of this company call me to explain what is going on and why you’re scamming people
- Location
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- Location
- Doncaster
- Reviewing
- XLN Telecom
- Date
- 2023-02-05
- Comments
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I wish I could give 0 review. This company is rip off, they are liars and pull out money from peoples account with no permission then make up lies saying they would pay it back and never do. I will take action to solve this issue myself. I have never seen a terrible company like this who steals from people and breaks their original contract. Never gonna use this company again even if it’s free because it’s terrible. Hope everyone is aware.
- Location
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- Location
- Queensnury
- Reviewing
- XLN Telecom
- Date
- 2022-12-17
- Comments
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Was informed by email and a call that I had asked to switch my provider, immediately rang and emailed them and told them I had never asked to switch and there must be a mistake, so they said they will put a block on my number so no one can ever ask to switch providers except myself and was told because I have been with them for a long time and I was paying too much they arranged a new contract for me, asked them is all ok now, I am not going to be cut off am I, I was told don’t worry all is sorted now, two weeks later my service is suspended, after numerous calls and different reasons, eventually they tell me yes your service was suspended by mistake and it will be two weeks before they restore it!! A business who relies on a lot of online orders and use a card reader machine I have been left with no internet on the busiest time of the year. After numerous calls so far after one week I have received a text saying your order is being processed!!! Have left me in deep mess and have done absolutely nothing to sort the situation out, except saying I understand,and I am sorry!!
Absolutely unbelievable!!
- Location
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- Location
- Bradford
- Reviewing
- XLN Telecom
- Date
- 2019-04-03
- Comments
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Avoid this company,as soon as you agree a contract with them the price goes up,I was promised price at £27.99 but from the first month it’s been above £48 bid difference.
- Location
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- Location
- Sandwell
- Reviewing
- XLN Telecom
- Date
- 2019-12-26
- Location
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- Location
- Stoke on trent
- Reviewing
- XLN Telecom
- Date
- 2021-04-06
- Comments
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Worse ever service I received ..we as retail company have to serve customer every single minute and need internet on go..at time of getting XLN sales person assured me that it would be smooth change and ther will be no interruption to our network..I keep asking them let me know if I need to do any arrangements for switch over but she said no no no worries everything will be sorted and now as we struggling to get connected they keep asking all security questions again n. Again regardless understanding our situation we loose 1000s m they keep saying if engineer cm they will charge us ..ridiculous ..would never recommend at all
- Location
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- Location
- Goldthorpe
- Reviewing
- XLN Telecom
- Date
- 2018-10-02
- Comments
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A very very very greedy company. Beware they will sneak in added fees without prior warning ⚠️. They will tell you that you have a faulty router and because you haven’t taken out business insurance with themselves they will charge you £120 ply vat for a technician to visit the premises and if there is no problem you will be charged for there time. Absolutely no business ethics in this company. I can’t stress enough please please avoid this company and go with a more reputable one. I wish someone had given me the s advice unfortunately I’ve had to encounter huge losses to find out myself.
- Location
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- Location
- Erdington Birmingham
- Reviewing
- XLN Telecom
- Date
- 2021-08-25
- Comments
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They are the biggest scammers in Uk they put your bills higher but they don’t tell you and if you try to cancel the contract you end up paying a lot even if your contract expires they find another way to bill you
- Location
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- Location
- Dumfries
- Reviewing
- XLN Telecom
- Date
- 2023-11-15
- Comments
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Only 1 star because I couldn't give no stars....currently going to ombudsman...if anyone is stupid enough to consider going with XLN or DAISY please feel free to email on niall16@btconnect.com and I will give you honest reason to run a mile....waits of an hour to get connected to an operator...calls cut off...no call backs...abusive employees...over charging...the list is endless!
- Location
-
- Location
- London
- Reviewing
- XLN Telecom
- Date
- 2022-12-01
- Comments
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Be careful with XLN. They have a nasty habit of putting up their bills without any warning, and when you complain there is no accountability whatsoever.
- Location
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- Location
- Chelmsford
- Reviewing
- XLN Telecom
- Date
- 2018-05-25
- Comments
-
Would give them zero if I could.
Problem with broadband kept changing their mind what the problem was, so cancelled as out off contract.
That does not stop them ringing many times hounding you or sending warning letters as if you were in cotract
AVOID THEM
- Location
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- Location
- Liverpool
- Reviewing
- XLN Telecom
- Date
- 2021-11-26
- Comments
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This company is a total disgrace and stay away from their services. having reported to Ofcom today and have issued a ccj for monies for cancellation fees. STAY AWAy FROM THIS COMpANY>>
- Location
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- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2024-03-15
- Comments
-
I never write reviews, but this company is a absolute joke and a time waster. I've been chasing them up for 3 months!!!!
I've moved over next door and they're incompetant to sort this out. I've called in for over 20 hours now and ive got no resolve.
I've had conflicting responses from we can't do anything, to being promised internet would be active within 10 days! Only to reverse this decision 2 weeks later.
I'm a running business and i can't even operate properly at my unit due to my molbile phone having 1 bar signal and having to tether it everyday due to xln not being able to resolve this.
I will be writing reviews on every site i know just to make sure people are aware of this company's downfall.
Honestly stay away and go to someone more reputable.
- Location
-
- Location
- Birmingham
- Reviewing
- XLN Telecom
- Date
- 2019-08-05
- Comments
-
I have been in a business contract with them for past 2 years, and cant regret it more. They have revised the contractual prices multiple times in my 2 year contract period. The cost which was supposed to be 46.95£ in my final year of contract has gone upto 58.99£. Most of the comparison websites have even removed it from their search list because of their non reliable price structure. You wont find them on make it cheaper or u switch. Please don't sign up with them.
- Location
-
- Location
- Devey
- Reviewing
- XLN Telecom
- Date
- 2019-08-09
- Comments
-
Week 4 with little to no broadband after week 3
I thought they intended to resolve my broadband being down.
They did talk the talk but definitely haven't walked the walk !
before you get sucked in to the cost just consider how reliable are you on your broadband?
I had always believed you get what you pay for sadly they've proven me right. I saved £20 a month on service but the cost of having no service for what will be 5 weeks shortly is horrific . "they should have a government health warning on the website" This company could destroy your business!
- Location
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XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.