2,285 Customer Reviews over 58 pages
-
- Location
- nr shepton mallett
- Reviewing
- Sky
- Date
- 2009-12-22
- Comments
-
absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
- Location
-
- Location
- Nth Wales
- Reviewing
- Sky
- Date
- 2010-01-06
- Comments
-
I have been told that we would not get the 8mb
- Location
-
- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2022-12-17
- Comments
-
Dont use sky fibre worst customer service ever. Had an open reach engineer Install over a week ago and still no broadband get palmed off between and sky and open reach constantly the middle man they cannot supply broadband so I do not get why they say they can I'm going back to Virgin who can provide broadband
- Location
-
- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2021-10-17
- Comments
-
Internet connection drops 2 3 times a day. I called Sky customer service and the solutions were unbelievable. First solution was to record when the internet si dropping for 5 more times. (Like this is going to make the internet working again). I did that, called them back and their other solution si to move the router further away from the socket. Yes that will stop the internet dropping randomly.
I called them back, and the solution was for them to send us another router. The router didn't help with anything. And finally after we had to threat them that we are going to close the contract and they decided to send an 'Engineer'. The Engineer did nothing, even worse i didn't have the internet for a day because he replaced the master socket and didn't connect the cables properly. So now after 2 months with the internet dropping randomly during the day and with 2 'Engineers' looking at the problem nothing changed. Internet drops for 2 3 hours a day and they do not care about their customers at all...
- Location
-
- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2020-06-14
- Comments
-
Awful. WiFi Cuts out all the time and with my fibre package, I only get 0.3 - 4 Mbps. Honestly terrible and wouldn't recommend. No one wants to fix it because they say its running at full speed but multiple speed tests say different. Switched from them and I'm not looking back
- Location
-
- Location
- NW5
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
-
Just atrocious. The speed is terrible, but the reliability is worse. At least twice a day we have fo restart the sky router because it has lost connection and when it does work, the speed is terrible. I've used many other providers over the years and Sky really sucks. Holding back the UK. I can't wait until the contract ends. Avoid avoid avoid.
- Location
-
- Location
- nyc
- Reviewing
- Sky
- Date
- 2020-03-07
- Comments
-
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
- Location
-
- Location
- oakham
- Reviewing
- Sky
- Date
- 2015-02-13
- Comments
-
This broadband is utter rubbish... I would highly recommend you avoid sky like the plague! I'm on fibre optic but uet Ican't watch a 7 second you tube video... and at night the phone trips the house alarm and scares mhalf to death! I'm 12 and I know more aboit the product than the customer service personnel... to avoid all the issues that I have been through,pick differently!
- Location
-
- Location
- Oban
- Reviewing
- Sky
- Date
- 2017-10-09
- Comments
-
Just moved to Sky a month ago.
Great service. No hassle.
Good price for 18 month contract
No breaks in service and well above minimum speed - almost double.
- Location
-
- Location
- Oldham
- Reviewing
- Sky
- Date
- 2018-05-31
- Comments
-
Customer service is not bad ,quite reliable barely drops but the standard broadband speeds are horrendous advertised as 17 mb per second i get maximum 4 and have been with them for 3 years is cheap only reason am staying but will not be renewing next year
- Location
-
- Location
- Oldham
- Reviewing
- Sky
- Date
- 2014-04-14
- Location
-
- Location
- Oldham
- Reviewing
- Sky
- Date
- 2018-08-28
- Comments
-
Constant cuts with the broadband late in the evening early hours,good customer service
- Location
-
- Location
- Oswestry
- Reviewing
- Sky
- Date
- 2021-11-25
- Comments
-
Been with sky broadband for years, used to be fine but over the last couple of years we face constant line drop outs and even worse WiFI drop outs in various places in the house. Multiple times engineers have been but say theyre happy. Sky CS tell me they guarantee speed not the WIFI and just try to upsell
- Location
-
- Location
- Otterburn
- Reviewing
- Sky
- Date
- 2017-03-22
- Comments
-
the initial sales blurb sounded great, the service they promised was second to none (absolute joke) the speed was slow, kept dropping out.. I was promised the price would be reviewed, reduced, when in fact it doubled as soon as my contract ended, the staff make false promises just to lure you in, my complaints were never resolved, sadly SKY are expensive, and do not provide the best service, AVOID SKY!
- Location
-
- Location
- oxford
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
-
I cancelled 2 weeks before switch over, Sky confirmed the cancellation and didn't send the router so I thought all was ok. They switched me 2 weeks later with no hardware. Left me without internet and unable to work from home for 2 weeks. Customer service was appalling, at least an hour a session on the phone and at least 2 hours per session on chat. All came to nothing as no one appeared to understand what they were doing. Stay away. They are responsive when you're placing an order but couldn't care less when you need assistance or want to cancel. I wish I hd the option of zero stars!
- Location
-
- Location
- oxford
- Reviewing
- Sky
- Date
- 2017-09-07
- Comments
-
I really would put zero if I could. 15 days, 6 engineers and approx 6 hours on the phone later, have internet back, finally. Staff lie, misdirect, and rescind and are inconsistent and rude. No proper complaint system, that ensures a paper trail, thus no incentive for staff to do better at all! very stressful experience
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-08-10
- Comments
-
WORST INTERNET PROVIDER PERIOD.
Customer service was atrocious. After waiting weeks to get their service hooked up the engineers did it wrong and instead of coming straight out to fix it, they make us wait another full week just to fix their original mistake AND they require you to take a day off work every time one of their (incompetent!) service workers come. Worst customer service experience I have ever had and their internet is total bollacks.
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2019-04-12
- Comments
-
I have been looking through reviews for a long time and the comments are boring and endless constant complaint for every company so who is the best and what's the alternative. Rather than rant like a typical Brit let's turn this to logic . I'm a computer programmer and know my way around . First of all if you have a PS4 or x-box then stay away from talk talk and plus net tragic management services will cause drop outs from 3 to 6pm and this will wind up your child playing fortnight then that's on you . Use these services if it's just a few mobiles and I pads prices very reasonable .. Vodafone have great BB but UK based only for mobile its the hub that lets itself down only able to manage 9 devices at a time .. virgin media offer highest download speed but they scare you into thinking you need more than you need..let's be honest how many of you out there understand speeds..?? The higher the number does not mean faster internet it's faster download ask around you home first there is no point to virgin unless you download and they are a dice roll some places amazing but differs from house to house. Now for sky this is who I'm with now great company if you know what your doing ..for the single people out there at the end of your contract speak to cancellations rather that the discount team refuse the first offer then wait for them to call you back ..in a relationship cancel at the end and start again in partners name. sky is suitable for people that love TV not a every now and then person and don't read these rubbish reviews do a Google search it top 2 rated BB providers bt and sky..bt BB and Custer service perfect all round but TV is very basic. Sky Freesat basicly..all companies have bad comments we only reveiw when we're angry and the world ain't perfect umbrellas still turn inside..one thing that did bug me is that most comments for sky are from people being with them for 25 years ..let's face it most marriages don't last long but I bet the husband or wife at least got a compliment along the way..look at off com reveiws drop outs etc amount of fines payed too being virgin at the highest very rarely providing advertised speed and ofcom are always on there heels..so far sky is best for me the best TV they have a deal now with Netflix and have the best phone network and voted the best and only done BB for 3 years..last tip of the day if you want an extra sky q mini box phone to cancel before you go live and advice another company will do set up cheaper you may get it free also take out a mini box at point of sale alot cheaper ..well free in fact..as for the rest of the dribble of messages man up princess no one cares if the engineer was late and you missed the first half of ya kids footy game has zero relavance to people making a decision ..
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-04-05
- Comments
-
Worst internet I've ever had to use!
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-01-29
- Comments
-
Was a little nervous about switching phone as new experience for me but switched both phone and unlimited broadband from BT to Sky today.
Am very happy as switch went smoothly, good monthly saving and download speed same as was previously getting which is 40% above maximum estimated speed.
One hiccup in that despite all the Sky blurb stating that Caller display is switched on by default it wasn't - customer services very helpful and efficient and it was working within 4 hours
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2017-08-31
- Comments
-
Used Sky in 2 person household from early 2016 to middle 2017. Stopped recently as I moved out of the country. We were on the cheap non-fibre plan with unlimited usage and max download speeds of about 10 Mbps.
I must say, this was one of the best internet services I ever used. In 1.5 years I recorded no downtime and I never noticed any meaningful slowdown in speed, and was able to watch full HD on Netflix and watch iTunes HD movies after a small buffer period.
One thing though, after 12 moths, the rate reset about 10 pounds per month higher. When I called to cancel, they offered a new 1 year contract with that 10 pounds per month off. So you may be able to call and threaten to cancel to reset to a lower rate.
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
Sky broadband intermittently cuts out but their broadband checker says all is ok. They are telling lies. If my 85 year old mother fell and her emergency beeper connected to the internet didn’t work because sky only provided intermittent service she could die. Are sky expecting you to pay for a 24 hour service or an intermittent service???????!!!!!
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2018-07-23
- Comments
-
I’ve never hated a WiFi so much in the entirety of my life, in fact I’m using my mobile data to write this. Countless hours of complete and utter **** WiFi is driving me crazy, paying for sky fibre too which is meant to be the substitute for the original **** of a broadband system. Definitely cancelling soon and using another broadband, most stressful time due to this appalling WiFi
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2019-10-14
- Comments
-
The sky guaranteed speeds we were given our from our router to some sky server that maintains consistently higher speeds than are actually achievable to a website. Even basic images on websites struggle to load. But because of their weird guarantee rules I can't cancel before the end of the contract even with a product that doesn't work.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2022-03-07
- Comments
-
Broadband is terrible
Continually drops out. Had to buy a booster to get a decent signal in the room next to where the router is situated
Supposed to get 60+ mb, but never get anywhere near that
Fortunately they have just announced another price increase, which has enabled me to cancel without any exit fees
- Location
-
- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2014-12-07
- Comments
-
Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
- Location
-
- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2018-11-24
- Comments
-
Absolutely awful, save yourself a LOT of aggro and go elsewhere. Sky decided to cancel my phone line when I moved provider which means a) I have to pay £130 to have a new line put in, and b) it has been a difficult and time consuming job to sort it out. Have had a phone line for 30 years and never encountered this before and it seems quite malicious on Sky's behalf, for no good reason, I was never rude or abusive towards them. In hindsight I would not have moved to Sky and won't ever go back.
- Location
-
- Location
- Oxted
- Reviewing
- Sky
- Date
- 2016-02-07
- Comments
-
Wish I had never switched to Sky broadband. Everything's shocking. Whilst one family member is playing the ps4 no one else can be on the internet otherwise ps4 online lags. So angry.
- Location
-
- Location
- Paddington
- Reviewing
- Sky
- Date
- 2019-01-28
- Comments
-
I’ve been costumer of Sky broadband for almodt 2 years.
The ser Vice they provide is dreadful, conection drops at léase twice a week. I have to call and they fix it from their computers, but the conection has dropped around 25 time in less than 24 house. They say that the cables are old and now they need to remplace them. Now i dont have broadbad for one week because they cannot send a person before. They dont even refound because they say the contract is for rental line phone (i dont have phone) and the broadnad id for free. So i still paying even when i dont have the chance to use the broadband. This is a legal fraud, New costurera be aware of this.
- Location
-
- Location
- Paignton
- Reviewing
- Sky
- Date
- 2019-11-11
- Comments
-
Absolutely awful! Signed up for sky broadband. Had a letter saying thankyou and had agreed for a technician to turn up and install it. After two weeks no such thing happened. Called up customer service spoke to two rude people who just didn’t have any idea of customer service and sounded like they wanted to go home and didn’t care in the slightest. Found out I was reported for fraud!!! How is that even possible I just want internet!! Yet sky couldn’t be bothered to tell me and alert me and wouldn’t tell me any more information..........yet they’re happy to take your money! Absouloutely horrendous!!! Avoid like the plague!!!
- Location
-
- Location
- Paignton
- Reviewing
- Sky
- Date
- 2018-11-24
- Comments
-
Hi to everyone who has sky WiFi there are waste of time IV had so many problems with WiFi signal cutting out and signal strength it's a disgrace and especially when you pay for there services and they Can't Even sort WiFi problems out I advise everyone to go on EE or other WiFi providers I just don't see why you should pay the bill if you ain't getting what you agreed on 100% guaranteed service.... Discusting waste of time they are.. Do Not Use Sky WiFi!!!!!!
- Location
-
- Location
- Paisley
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
-
We had sky q installation last year but was installation was installed wrong we were only getting 1% instead of 20% so the engineer told us so for a year we paid it for a full year but when we made a complete we were told that it was not there fault so we have given them 31 days notice
- Location
-
- Location
- Patterson
- Reviewing
- Sky
- Date
- 2016-02-17
- Comments
-
Worst internet provider, for a whole week the internet keeps getting disconnected . the ONLINE service is ALWAYS busy and same for their phone lines.
- Location
-
- Location
- Peasedown St. John. Bath
- Reviewing
- Sky
- Date
- 2017-04-12
- Comments
-
Broadband very slow when you can get a connection
- Location
-
- Location
- Pelton Fell
- Reviewing
- Sky
- Date
- 2017-10-20
- Comments
-
Bad service, difficult to alter or change services. Eventually speak to a customer service operator who does not listen at best and tells lies at worse. Ill never use any Sky package again.
- Location
-
- Location
- Pembrokeshire
- Reviewing
- Sky
- Date
- 2018-08-30
- Comments
-
Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve.
- Location
-
- Location
- Penarth UK
- Reviewing
- Sky
- Date
- 2016-10-29
- Comments
-
Totally awful speeds that are up and down but mostly unacceptable. Using BT lines is killing the operation speed. Rang Virgin. Waited for them to get Council approval for underground line installation. Now installed with Virgin... no problem.. sigh of relief!
- Location
-
- Location
- Penarth, South Wales
- Reviewing
- Sky
- Date
- 2016-05-07
- Comments
-
The broadband speed in this area is actually very good, but the reliability of the sky connection is terrible. It keeps cutting out, only to resolve the issue about twenty minutes later. Then I manage to watch about three more minutes of the football before it cuts out again. Save yourself the headache and go for a more reliable provider.
- Location
-
- Location
- penistone
- Reviewing
- Sky
- Date
- 2015-05-08
- Comments
-
simply, awfull,BAD BAD stay away from these idiots there like robots who dont know a thing about internet and how it should work.But very good at taking your money and passing the buck.Had 3 engineers out to test 6inc of copper coming into my house just to be told it was alright for them to go again and left with same problam so round and round we go lol skys favoutite line is its all the same internet who ever you go with ?????? dont think so sky look at the reviews you might learn somthing new
- Location
-
- Location
- Perthshire
- Reviewing
- Sky
- Date
- 2017-03-01
- Comments
-
Shockingly bad - must have been a real mug to stay with them for 2 years. Broadband constantly on and off all day every day and slow beyond belief. Called them regularly to complain and tried 'over the phone fixes' with customer services numerous times and still had the same problem. They always seemed to blame Openreach. I eventually requested they send an engineer out at which point I was told I either paid for the visit or signed another 12 month contract. Told them to shove it and have moved to BT
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.