1,017 Customer Reviews over 26 pages
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- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-09-21
- Comments
-
Avoid avoid avoid!!! Was with them 12 months and had working internet for 2. 3 engineers out all finding faults on the line yet still charged. Avoid avoid avoid!!!!!!
- Location
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- Location
- Basingstoke
- Reviewing
- Origin
- Date
- 2020-02-27
- Comments
-
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company
- Location
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- Location
- East Horsley
- Reviewing
- Origin
- Date
- 2020-03-23
- Comments
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Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
- Location
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- Location
- Southport
- Reviewing
- Origin
- Date
- 2017-04-02
- Comments
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My broadband package with them went live 1st March. The connection was flakey in the first couple of weeks. I was on leave from work so I wasn't that bothered and thought it would settle. However, I work from home quite a bit and after my annual leave, my VPN connection kept dropping out and I couldn't work. On demand tv usually lets you start watching after 30 seconds downloading, since moving to origin it's half an hour! Called them last weekend because I watch bike racing online. The first race of the season and I couldn't even load the page, never mind start the stream. Thought I'd check the speed on Speedtest.net and it couldn't even load that page. They had me unscrewing the faceplate on the wall data socket. The network guys in work said this is "busy work" to make it feel as though something is happening. Did a router reset which was annoying since I put my own password in it, so had to re-do all that again afterwards. Went through router settings and changed 2. Still the same, she tells me to try again all of a sudden and it was much better. Asked her if she did something her end, she said no. Trying to download on demand tv last night and there is no connection whatsoever. No Wi-Fi connection, no ethernet connection, thank goodness for 4g and smart phones. So mad. It came up again a couple of hours later, but it is only 6mb download speed, which it has been when it's been up since the start. With Sky it was 12mb+. Going to phone later today and see if they can get it working properly and then going to see about getting out of this contract. It's not fit for purpose so I don't know if they can hold you to a 12 month contract. I hope not, I'm not spending an hour every weekend on the phone to them.
- Location
-
- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-05-23
- Comments
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20 days so far for a refund, surely a refund does not take this long. chase them and give up after an hour, back to BT
- Location
-
- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-07-24
- Comments
-
Absolutely awful company...avoid at all costs or it will certainly cost you!
Firstly they seemed to be providing me with a slightly different package than the one I ordered so I had to phone them to get that corrected.
Can take anything up to an hour waiting for somebody to answer the phone and when they do they may well transfer you to somebody else giving you another 30 minutes or more wait. If they can't solve your problem and they usually can't, they will tell you they will look into it and somebody will phone back but nobody ever does...so you have to try again with another 1.5 hour wait!
As others have mentioned the music is awful and certainly not intended to calm an angry customer.
I then had problems with the online portal failing and had to be issued with another ID.
They say you will pay one month in advance on the first of the month but they charge you for two months in advance on your first payment.
Fibre speeds drop on a daily basis from afternoon through to midnight before recovering again and will drop down to as little as 4 or 5 mbps (less than ordinary broadband). They will then throw the ball back into your court and maintain that you need to test your equipment via the test socket etc. When that has been done and no problems found both Origin and Openreach say they can't find anything wrong with their systems even after sending them screenshots of the slow speeds tests.
Customer services reasonably polite but don't actually solve any problems so one has to carry on regardless and I certainly can't wait to rid myself of them.
Tried complaining to the CEO but he only sends it back down to the staff level so nothing gets done.
Buyers beware is all I can say and I wish I had checked up on reviews before signing up as I haven't seen a good one yet!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Origin Broadband deserve zero stars. I paid 18 months upfront a year ago to receive a discount. There is no reason why Origin should be taking any further money from my bank account but nonetheless, they fraudulently have taken different sums of money which make no sense at random times of the year. When I call to try and resolve the issue, there is never anyone who has authority to do anything available to actually talk directly to me. I am always told I can be assured the money will be refunded and it won't happen again but it does. I have also repeatedly been told when I call and ask to speak to someone with more authority that I will get a call back, and I never do. I have chased for months now. I am still owed 2 wrongfully charged bills to be refunded. I spoke to a manager last week and he said he would deal with it personally and send me an e-mail later that day to confirm. I told him I didn't even believe him because of the history, but he assured, yet he didn't follow through. I was told by their complaints department that the only way I can make sure they don't continue to take money is to call my bank and block them. I've never ever received such bad service and been so outraged with a company. They are stealing money and they shouldn't be able to continue running a scam of a business.
- Location
-
- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2017-12-14
- Comments
-
in short, "SCREW ORIGIN". They are without a doubt the worst company I've ever had the misfortune to deal with, their customer service department has no problem what so ever with lying to you.
Their social media team will tell you that 0.07mbps is not only acceptable but is within the perimeters of your line so they will not look into and fix it.
Trying to get hold of them is even worse i've spent an hour on the phone before and not spoken to an actual person! This is ontop of them lying and saying they will ring you back (spoiler alert they wont and just hope you give up)
- Location
-
- Location
- Stoke
- Reviewing
- Origin
- Date
- 2017-03-10
- Comments
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Worst service and experience ever, do not use ORIGIN BROADBAND, you get the service disconnected every hour, the customer service is even worst that i never experience anything like that before, the charge me double bill twice if you phone them you have to wait more then one hour every single time to speak to any clown who don't know a damn about the problem and make false promises i think someone is running this service from home what a nutss and complete RUBISHHHHHHH OMG comp0letlu RIPP OIFF and waste of time already reported them to FCA and starting legal action against them. stay away people pay £2 extra to sky or bt atleast they listen to your problem and answer your phone.
- Location
-
- Location
- plymouth
- Reviewing
- Origin
- Date
- 2020-07-03
- Comments
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signed up for the basic option two years ago, and it was fine as long as I didn't use more than 3 or 4 devices, but the problems started as soon as I upgraded to the next tariff up three-months ago. Since then it's been unusable, cuts out for hours on end, I've tried liaising with Origin, hopeless, and finally cancelled my direct debit after three-months. They acknowledge a problem but fail to do anything about it. Customer service is pathetic, and their online chats have delays of over 20 minutes between messages; hopeless. Good bye Origin, I hope we never meet again!!!
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2018-05-23
- Comments
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I wish I read everyone's reviews about company..it's the most ridiculous company ever invented.rubbish service..just big scam..free router turns out you got to pay for router if you cancel contract..I wouldn't be tempted by their rates..they hide everything..I am now reporting them to Ombudsman..I never been so shocked..
- Location
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- Location
- Weymouth
- Reviewing
- Origin
- Date
- 2018-10-08
- Comments
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Awful. I moved house and it's taken 2 months to try get WiFi to move with me. Sent out engineer who didn't even complete the fitting of WiFi. I then have 4 other dates I have taken of work for engineer to come around and he has not turned up to any of the 4 dates. Not one apology and still being charged when no service being provided. Fuming
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-01-28
- Comments
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Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Origin
- Date
- 2020-08-28
- Comments
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I’ve only had origin Broadband for less than a month and it is the worst I’ve had by far. Before I had set it up I called and was on hold for 30 minutes before the call cut out, so I ended up not speaking to anyone and having to try and work it out by myself, after 3 hours, I got it working. And it worked like a dream, when it was only me in the house, I’m 17, so I live with my mum, her partner and my sister, so there are 4 of us on this WiFi all day, and then my sister has friends round, so there is more, and before I was with origin I was with talktalk and they could keep up with the amount of people and the only reason my mum switched was because it kept dropping out and costed too much, so that’s when we switched, currently there are only 3 people in my house, 4 devices are connected to the WiFi, you’d think it would be able to keep up, well no. I was watching Netflix and the quality dropped so much I could not see the video. 10/10 will NOT recommend. Awful customer service as you don’t get to speak to anyone. Awful WiFi speed. Absolutely horrendous.
- Location
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- Location
- Retford
- Reviewing
- Origin
- Date
- 2018-02-27
- Comments
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Rubbish speed, not reliable, customer service parthetic,ashamed it's a local firm. So bad after 7 months with no inprovement moved to another provider. BUT was forced to pay for 12 months and a cancellation fee of £40. Day light robbery. Wouldn't surprise me if it went OUT of business due to terrible speed, reliability and customer service. DONT RECOMMEND AT ALL SHOULD COME WITH A HEALTH WARNING.
- Location
-
- Location
- pleshey
- Reviewing
- Origin
- Date
- 2020-04-08
- Comments
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what a load of crap they taken first payement the thing doesnt work rang the 5 times on the friday to be put on hold for 20 mins each time and then cut of rang monday to be told i would get call tuesday as they can see its not working notthing not a call rang back today to be put on hold for yet another 25 mins then cut of i have spoken to them and told them dont want it now to be told ok i have to paye them 197 pound to end the contrack thats never worked for day 1 i dont think so do u rang bank and they said if the try to take any money the will contrack the fraud dept there not getting a penny from me please dont use the crap company there really r **** thks for reading
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2017-12-05
- Comments
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Broadband completely unreliable, constant drop outs and very slow.
The billing... Oh god the billing. In 7 months we haven't had one correct bill and only one direct debit has been taken. I've never seen such bad systems or had so many problems so often elsewhere. If you value your sanity get your services elsewhere.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2018-04-15
- Comments
-
Absolutely terrible service and Wi-Fi so unreliable it is a joke. Avoid like the plague horrible horrible horrible I kid you not. slow slow slow slow no point in havin Wi-Fi . It is a sorry excuse of broadband providers a joke.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-11
- Comments
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Waited over a month with no communication for switch. Once that was done have found speeds to have fallen from 20mbs to 3mbs.
1hr 20 mins to speak to person who could not help. She has escalated my call and now I am on 2hrs and 40 mins and counting. Pretty shocking.
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2017-04-02
- Comments
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If I could give them zero I would, just doesn't work. Cannot get through to anyone on the phone 2 hours on hold, have emailed and been ignored used their facebook messaging and get an automated we will get back to you as soon as possible, been a week so far. Ofcom involved
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2017-07-24
- Comments
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**AVOID AT ALL COSTS**
For anyone who values their sanity, please for the love of god steer well clear of Origin Broadband!!
I cannot stress enough how bad the customer service is, how poor the wifi connection they provide is and how they seems to accept no blame for any of these things after numerous hours spent on the phone.
We Originally had the basic package, this was so poor we had to upgrade to Origin Fibre, this in turn gave us no better internet connection whatsoever!
This service is simply not worth a single penny.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2018-05-09
- Comments
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Hi all, I total enough for this rubbish boardband company. I wish I can give ZERO star to "Origin Boardband".
I shared my review at Trustpilot on 8/4 (please go there to read the details) and I also dropped a review on Google Reviews today too. Simple to say my internet service is still extremely poor since I joined Origin in Jan 2018. The internet connection drop out at least 3 times in a day and the internet speed is crazy slow (I used to use Sky which was just the simple boardband service still faster than Origin "fibre" service). When I contacted Origin, my internet speed is only reach 18mps (even right now is still the same). Their answer is my internet speed is good enough and the fiber speed is reached their standard speed 38mps. But this 38mps is only when you use the cable/ emble wire connect from the router to your laptop. It’s laptop!!! Who will use a laptop with a wire at home?? When I used the internet service from Sky (only the normal broadband I got 36-38MPs wireless all the time).
I have been in touch with their technician team since I joined Origin. All the solutions just repeat and repeat (put a cable to do tests to check the internet speed or remove the screws at the socket then insert micro filter). It's 4 months now, there is no improvement at all.
- Location
-
- Location
- N. Ireland
- Reviewing
- Origin
- Date
- 2018-12-31
- Comments
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Ratings should have -5 stars the only good thing I can say about this service is they don't have that terrible noise we older folk can remember from dial up. Do not I repeat DO NOT be conned. This must be the worst service ever.
- Location
-
- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
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Writing this review on behalf of my elderly parents. Awful Customer Service. My parents have had not internet for 2 days are quite stressed and need to book appointments. They and I have been trying to call their customer service and not being able to get through. I tried to contact on their online chat on their behalf but it is just an automated message, waited and waited, never put me through to anyone. Awful company, avoid.
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-08-02
- Comments
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Stay far away from them.
They are a big rip off. Highly bad customer service. Charges unnecessary for what they should have provided in the first place. If a person called Kaine Beetham from Origin gets on your case, then god help you. He is absolutely hopeless.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2017-08-21
- Comments
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40 minutes on hold and counting. Mobile expenses too as phone line and wifi not working!!!
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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Terrible. Never fulfilled the contract, never did connect me, although had no problem taking my money. Put on hold endlessly.... only one technician at third time I called, with a waiting time of 26 minutes. Fed up trying to get through, no call backs when cut off... this is what happens when one tries to support a new startup instead of big company. I am calling my bank to refund the fees that were taken out if they do not do it... am on hold at the moment so taking the time to do this review. Flipping can't stand One Direction either, have now heard whole album I think!!!
- Location
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- Location
- bolton
- Reviewing
- Origin
- Date
- 2017-09-26
- Comments
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shocking incompetent company bordering on criminal activity...over charging bills ,failing to connect on promised dates...wrong account set up details...router loses signal ever day ..please beware this company its your biggest nightmare
- Location
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- Location
- HOVE
- Reviewing
- Origin
- Date
- 2018-06-11
- Comments
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yep i agree, another that wished i wouldnt of ever gone with them, nothing but line dropping out even time the phones was in use for months, 40+ mins of hold to i gave up trying for that error,
now the contract was up in end of feb this year, and switched to plusnet on 5th of march, they still billed up to the end of april, for a service i didnt even have, witch after another 30 mins on hold, they promised to refund agreing it was an over charge, (but nope not happened yet) instend they want to charge for they router £40, even IF they cant even give an address to return it to, kinda just a little bit important,
even if they terms say you dont have to return they router IF your dont cancel before the miniium period, of your 12,18,24 months with the IF on line two, but i guess they just let dislixics like me write they terms huh lol
so IF im in the mood for it tomorrow im going to have a very fun time with them and the word IF, as in even tho they terms stat as i finished the contract than points ABC dont ply to me, that IF they want they router back and thats IF they can give me a damn address for it, and only IF they refund the over charge they agreed to refund, and IF im it the mood to send it back after the inconvice of it all, as its not in they terms, it only is IF you not finish the contract term, IF you do than it is an IF point
but ya jokers, and IF i could i would give them no stars
- Location
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- Location
- newport
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
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Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
- Location
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- Location
- wirral
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I put stars because i had to ! should have been zeros ! yet another company after profits and stuff the customers ! i've had problems with the service and complete lack of interest from origin from december 2016 ! had better speeds from old fashioned dial-up speeds ! Abysmal customer service , internet speed , no reliability , no interest from origin , yet they never forgot to take money from my account each month ! ? Stay away !
- Location
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- Location
- Accrington
- Reviewing
- Origin
- Date
- 2020-10-31
- Comments
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AVOID THIS COMPANY AT ALL COSTS, absolutely shocking con ection/customer service the lot, paid for the faster wifi what a joke cannot even run a single tablet without buffering, do not use the company
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-02-19
- Comments
-
Hi,don't make the same mistake as me.
Pay 19.99£ and get only 500kbps download and 300kbps upload speed. First week,no internet connection at all,they've send someone in to check my connection.
Poor service and very slow speed.. I've been told by their tech team that 500kbps it's a good speed for my connection. I was paying double for a Virgin connection(42£ a month) and getting a speed bigger than 30mbps,due too the fact that we don't have Virgin in our area I'm stuck with them. AVOID ORIGIN BROADBAND.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2018-11-05
- Comments
-
poorest service in the UK. poor customer service on phone and email. broadband speed from 3.5mbps to max 7.8mbps for download and 0.01 mbps to 0.79mbps for upload on ADSL. The speed stays same whetherits midnight or weekend or weekday, just poor service. Price is same as of talk talk, plus net or EE so better avoid Origin. at the end of contract you pay for another 1 month as you have to give them notice and then return the crappy router..which I am putting in recycling bin as I don't want another customer to suffer with poor Origin hardware. AVOID, AVOID, AVOID this poorest broadband. I am now with Plusnet and I have constand 13mbps download and 1.09 mbps upload in Greater London area.
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-09-25
- Comments
-
Con artists. Taking legal action. Don’t reply to anything or answer calls with no internet since it started. Evidenced screen shots of over 10 emails and 6 call
Logs.
They need to be shut down.
- Location
-
- Location
- Bath
- Reviewing
- Origin
- Date
- 2017-12-29
- Comments
-
Wow I am staggered at the appalling service from Origin.
I first alerted them to drop outs/instability issues in November and they did nothing for over a month. They called me whilst I was away to say the problem was finally resolved but when I got home I had no connection at all.
I have been lied to, left without connection over Xmas, been on hold for over an hour on multiple occasions and have not received answers to my emails or phone calls.
DO NOT USE this company at any time as you WILL NOT receive a broadband connection but will receive a lot of grey hairs trying to put things right
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2019-11-21
- Comments
-
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-07
- Comments
-
Worst service ever. Purchased the yearly broadband package way before Christmas and than I was told no broadband will be installed before January.
Tried to recover my money which goes extremely slow.
Avoid.Avoid,Avoid.
Bunch of amateurs with terrible customer respond/service
Still waiting for my money, absolutely unacceptable.
Baddd.Will spread the word for sure to stay away from them!!!
- Location
-
- Location
- Kidderminster
- Reviewing
- Origin
- Date
- 2023-10-02
- Comments
-
My mother is a 95 year old pendant alarm user. Last month she was switched from Ovo to Origin, with no warning. She only uses her telephone occasionally (3.5 minutes of calls last month), has a care alarm which requires a telephone, and does not use broadband. A couple of days ago, I negotiated a calls only service from BT, due to start on the 11th, as Origin were raising the monthly debit by an unreasonable apount. Origin have cut off her telephone on the 1st of the month, leaving her phoneless, until BT are able to sort it out on a 'welfare case' basis. Customer service at Origin were very unhelpful. Do not use this company!
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2020-07-14
- Comments
-
Its just not worth the hassle
The advisors on the phone are the only good thing about Origin, I had nothing but trouble setting up with them, they were quick enough to take my money but could not get anything right. And dont try to use the chat function, its not live chat, its clearly a ticket system which works like email - they reply in over 40mins to each new sentence you write. Its not live chat at all. For interest, here is a run down of the stupidity that happened with my particular set up: 1st call - you can have ADSL for this price, we'll call you on the day you move in to arrange setting you up. no-one called so we called them. 2nd call - actually you can have fibre and I will reduce the cost for the first 3 months to match the ADSL cost. Set up and paid the first month. Open Reach engineer turned up, couldnt trace the cable in or couldnt figure out how to run a cable in, wanted access to the roof which we dont have in this block of flats and shouldn't need. Contacted the council and got roof access for the next appointment. 3rd call - re-booked appointment for 2 weeks later. Engineer never turned up. 4th call - please wait until 3pm and call back for the report to find out why. 5th call - called back later was told engineer said you werent home (in covid lockdown of course we were home). 6th call - actually there are no engineer notes on ticket saying anything, the booking was cancelled it doesnt even say you werent home, passing on to provisions to rebook. 6th call - no rebooking was done call is cancelled. Let's rebook you now - and actually you werent set up for fibre at all, it was the ADSL contract, everything you've been told is wrong, its not 18 month contract its a year. 7th call - please just cancel it all I'm going with Virgin Media... 'all done for you, you will recieve a refund in the next 5-10days'. Next morning text comes through saying new appointment is booked... what a mess from start to finish - if it even IS finished. Still waiting to get confirmation that is it cancelled. They are absolutely useless. They take money straight away, cant give a straight answer on the phone, don't respond when you email or use the live chat... I started to think they're a scam to be honest.
- Location
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