1,017 Customer Reviews over 26 pages
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- Location
- Reviewing
- Origin
- Date
- 2018-05-17
- Comments
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Just want to do some update information to everyone if they want to join this boardband company, PLEASE STEP AWAY from this company. If anyone also suffer with this company, PLEASE REPORT their poor service to OMBUDSMAN. As Origin never give you compensation or service cancelation.
Also, they deleted the reviews on Google review more than 2 times this year. What they are hiding? As the reviews on Google review showed their star only have 1 out of 5 or less than 1.5 out of 5.
Anyway, please please do not use this company. It will just cause you a headaches. Since I have joined this company in Jan this year, I need to contact them 3 times per month as my internet drop out 2-3 time per day and the internet speed is up and down all the time. No improvement!!
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2017-06-14
- Comments
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Absolutely terrible - would give 0 stars if I could. Broadband simply doesn't work! Hours wasted on phone trying to get it sorted. No replies to e-mails. Regret ever signing up and have now got in another provider - happier to write off the payments to this lot than continuing to put up with they're incompetence. Please don't be drawn in by the low prices.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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Unreliable, worst customer service and waiting time ever. Pride themselves in having local support - problem is there is no one in their centres!
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2018-05-02
- Comments
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Rubbish speed, can't achieve the speed of the package they sell you even tho there is a lower speed package. Fraudulently re authorise direct debits. Bad customer service, that's if you can actually get through. Would give 0 stars if I could. Steer clear.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
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Waited 2 weeks for technician to come and fit box. Internet stopped working pretty much straight away, 2 weeks later still trying to get it sorted while paying the bill! Phoned Origin 3 times, waiting on the line for answer up to 35 minutes! to be told I need to wait for a technician to be in my area!! Raging, terrible on every level
- Location
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- Location
- Kettering
- Reviewing
- Origin
- Date
- 2017-08-18
- Comments
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Worst and misleading customer service that I have ever experienced. They Will take at least an hour to answer when you ring customer service. Very unhelpful staff with no knowledge about the industry. Never trust them by just seeing the cheap prices they offer. They will definitely give you intolerable levels of hardship.
- Location
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- Location
- Skegness
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Just a waste of time the worst company Iv ever had stay away from this company very poor Internet service
- Location
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- Location
- Stanton
- Reviewing
- Origin
- Date
- 2020-09-23
- Comments
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Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.
'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.
Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.
- Location
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- Location
- Essex
- Reviewing
- Origin
- Date
- 2017-07-22
- Comments
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I have been considering changing my broadband supplier and, after reading the seemingly good offer from Origin, I sent them an e-mail detailing exactly what my requirements are and asking I hey could supply me the service that I need. They did not have the courtesy to reply to my e-mail and, after reading other consumer reviews, I would not touch them with a bargepole!
- Location
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- Location
- Pembrokeshire
- Reviewing
- Origin
- Date
- 2020-10-06
- Comments
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Signing with Origin was a bad mistake. We do not have the internet most of the time, when we do the speed is pre-2000 dial up modems. The customer service is substandard. First you have to wait an hour to get through to them "first tier" ( that is the people who do not know what ping is). They lie most of the time saying the outage is nationwide for all ISPs and the open reach are working on it. That is to avoid paying a compensation. And so you are left with a paid upfront annual contract and no Internet. The only advice is to AVOID these people or loose your money.
- Location
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- Location
- Wakefield
- Reviewing
- Origin
- Date
- 2017-11-15
- Comments
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One word - don't. We were with these for a couple of months during which everything was fine, then they sent us a card saying they were making some changes. From that point onwards everything was a disaster. The connection kept dropping out, the speed yo-yo'd wildly from ridiculously fast, to an unworkable snail's pace, and we made countless calls to their technical team spending hours on hold. Every time we had to wait ages to talk to someone, then wait even longer to speak to someone in Advanced Technical. Every time somebody different promised to personally sort it out, one guy told us he'd get back to us by email or phone the following day, knowing full well he wasn't even going to be in the office on that day. Origin told us the line is at fault, BT Openreach told us the router is at fault, and finally we've had enough - we've been paying for superfast broadband which has turned out to be completely non-functioning broadband, and we've ditched them. How are these clowns still in business?
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-02-16
- Comments
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Appalling service. Regularly drops out with authentication issues. When it's working, half the speed of previous ISP using the same phone line and same exchange. Greatly regret switching to them just to save a couple of quid.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2017-06-05
- Comments
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Terrible service, taken off line on 23rd may by origin from my last supplier and told I would be back on line by 12 mid night.
It's now 5th June and still no internet , new going live date now 9th June , they say they are waiting for BT to connect me, but they should have not disconnected me until new service was ready to go live
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2020-10-15
- Comments
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Absolutely horrific customer service, technical support and broadband service. Do not sign up with Origin. I wish I had read the reviews beforehand. Live Chat isn't 'live' chat. You possibly get a response 30 mins - 2 hours later, can't get through on the phone, nobody gets back to you, internet intermittent but apparently 'stabilises' after 10 days of joining (what a joke, I'm 1 month into my 'contract').... oh and by the way, i've not been able to logon to my customer account to view my 'contract' as their system is down...what a joke!!!
- Location
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- Location
- Peterborough
- Reviewing
- Origin
- Date
- 2022-10-07
- Comments
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Avoid this company,I used it and newer was happy with speed or quality of Internet.when called them to complain they just told restart router,what I done almost every week.
Than unexpectedly I needed to move house as I was tenant in property and landlord sold house,so not my choice to move,but now in new adress I won't this company to step in my house and would like to cancel contract and they asking me £250 for that what is total madness! I expected maybe up to £60. I called to complain and asked speak with manager as I expected that should be some exception in cases like that..but no customer service at all,they just focus on number to charge you!just focus on contract and this nu.ber is legal stealing in daytime!worst service in the world! The person what spoken with me Sarah Hubery totally not helpful,not kind.Total dissapointment and time waste on phone.I will definitely complain in Ofcom if they will not take that sum down.
Will not recommend this broadband anyone.avoid
- Location
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- Location
- Wells
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
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Avoid at all costs, hasn't worked since it was transferred 3 weeks ago, cannot get through on the phone up to 2 hours in a queue, they ignore your emails and do not respond to their facebook pages. Would like to give them zero's. Now in the hands of a third party to get this sorted and changing provider.
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
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I foolishly paid for 12months broadband in advance and the service received in the first month has been pathetic. Around 2mb download speed on good days and regularly no broadband at all. Previous provider was Fuelbroadband who supplied a regular 7-8mb download but they were taken over by Post Office and price doubled hence the move to Origin. What a mistake!!!I have telephoned and been on hold for ages. Technical advice and support is useless. So far no response to my emails requesting a refund.
- Location
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- Location
- Wolverhampton
- Reviewing
- Origin
- Date
- 2017-11-10
- Comments
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Absolutely disgusting service!!! Waited over a month for a live date after being told that I would have a live date by the and of the week
I placed my order on the 6th October it is now 10th November and STILL NO INTERNET! Although I was told my live date would be on the 8th
I've been kept on hold for 1hr and 37 mins
I've asked to cancel my order and speak to a manger and they just offered me £15 off my next bill
Still awaiting a call back from a manger...
Terrible terrible service!!
Everything about this company is wrong I wouldn't advise using this company for anything!!
- Location
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- Location
- Bexhill
- Reviewing
- Origin
- Date
- 2017-01-02
- Comments
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Tried to buy Origin. No answer on 1st Jan. No answer on 2nd Jan on Chat or phone line. I know it's a bank holiday but NO staff?
Queried on Chat whether Talk talk router is suitable. No answer, so so much for 24/7/365. Looks as if they are simply not ready to work across UK. A pity.
- Location
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- Location
- Bexhill
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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DO NOT USE THIS COMPANY!!! Was meant to go live with my broadband 4 weeks ago ,after several phone calls and very long waiting times,still no Internet ,now had to cancel as can't go without any Internet for any longer ,and now getting charged a cancellation fee ,, awful company to use!!!
- Location
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- Location
- Inverness
- Reviewing
- Origin
- Date
- 2017-07-27
- Comments
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Awful.
Cancelled before the 14 days due nothing being confirmed, no communication and queues to speak to someone so long, I gave up after up to 8 minutes on hold, on 3 separate occasions.
Cheap for a reason.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
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What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
- Location
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- Location
- Hinckley
- Reviewing
- Origin
- Date
- 2018-11-03
- Comments
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Keep away. Cheap? yes but seriously pay a little extra and actually receive a service. This company may as well wear stripped jumpers and carry swag bags. They are so look bad
- Location
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- Location
- Bournemouth
- Reviewing
- Origin
- Date
- 2020-06-17
- Comments
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Having been with Origin for 4 years and been happy with the service. It is now turned into a shambles. Now interupted or no internet for 17 days. Promised a new router which hasn't come over a week ago. 16 phone calls later numerous emails to them to discuss the problem. I have now left them. Hope this doesn't happen to anyone else
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2020-10-26
- Comments
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So I pay £17.99 a month for 30 days of WiFi, but the router literally only works for like 5 days, I say work... I can’t even run one phone of this stupid ‘broadband’ if it’s even worth that name. It’s quite funny though. They never seem to be able to pick up the phone within 3 hours but damn they take that money with 2 minutes of the day it’s due (yes they literally took the money out at 00:02) robbing bastards, I never even consented to direct debit which makes matters 2x worse. Please, nobody use this excuse of a WiFi provider. I am also a college student, with a college that prefers me to work at home/if possible. Please everyone. DO NOT BUY.
- Location
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- Location
- Scotland
- Reviewing
- Origin
- Date
- 2020-09-28
- Comments
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Like others I wish I had read the reviews. This bunch of cowboys really do not care, they just want your money. Delays in installation meant I wanted to cancel, but like an idiot I didn’t check the small print, and cancellation has to be 24hrs before they go live, which means all the advantage lies with them. There are much better out there, and hopefully you are reading this before you sign up.
- Location
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- Location
- Peterborough
- Reviewing
- Origin
- Date
- 2017-08-24
- Comments
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Worst internet service provider ever. Customer service is very misleading. They told me they will switch my telephone line and broadband from previous provider, they did not do this and later I was charged from two ISP's
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-15
- Comments
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Absolutely terrible provider. Avoid like the plague. Terrible customer service and a broadband connection that rarely works.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-10
- Comments
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Signed up with origin but then decided to cancel within the 14day cooling off period.
After several emails asking for initial payment refund still no reply.
Customer service line never gets answered.
- Location
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- Location
- Londo
- Reviewing
- Origin
- Date
- 2021-05-05
- Comments
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Poor service, customer care absolute unreliable.
I moved home, and I needed to transfer my wi-fi.
I tried to call the company, it took me more than twenty minute to have the chance to talk to someone.
Finally I could talk to Ms Georgia Finnie, who immediately informed me that my area was not covered by super fiber. I had no chance, I had to accept an ADSL connection. I made clear that the only day that work for me was a Monday, and guess what? Ms Finnie booked the appointment with the engineer on a Thursday. I have immediately sent her an email to point that a Thursday was not good for me, and she emailed me back that she would have rebook the appointment. Then nothing, she just didn’t come back to me. On another note she had the grace to giggle for my pronunciation, forcing me to repeat several time every single word. Maybe mine is not a BBC English, yet I normally don’t have problems of communication.
The Origin broadband is quite poor, the customer service is even worse. I would never suggest Origin Broadband to anyone. Unfortunately I will be stuck in this contract for another year and I will have to pay for something that is not really worth the money it costs.
Don’t do my same mistake.
- Location
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- Location
- TEESSIDE
- Reviewing
- Origin
- Date
- 2017-08-05
- Comments
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I like so many others wish I had not seen this company was with TALKTALK for nearly 5 years ,main reason for leaving them was if you had a complaint you ended up speaking up to some body in South Africa THE PHILLIPINE S OR INDIA CALLS Lasting 30 to 40 minutes other than than no probs ,like people have mentioned it was a small company not the big players and the are in Doncaster 85 mile away from .it started well enough on Monday 31 July got the router connected it up on the web in 5 minute great and it was till teatime on Wednesday I rang the office on Thursday and was told it was the exchange and somebody would call me back, and yes I was spoken to and given instructions how to configure the router which after several attempts failed
I rang the office spoke to sales who put me in touch with tech dept,while I,m waiting for them tried a different approach and yes I,m om the web the time I spent on the phone about 70 minutes never spoke to tech department ,it has been going well till to-day Saturday tried downloading pages painfully slow ,( well it s the weekend) so that will be the reasons it buggery I,ve used speed check on this site my speed is wait for it 0.7mbs wow can you feel the force ? there is a list of other supplier and some speed are well are supersonic this is absolute rubbish ,we have a saying in Britain ( out of the frying pan into the fire ) I think I,ve done just that, my opinion of ISP suppliers is that its a lottery depending on where you live and how much you are prepared to pay its not a bad price what I,m paying but price should,nt determine the quality of service ,the re are comments on this site ,people have said I wanted a small company to deal with not the SKY, VIRGIN,BT all the big players so I get a more friendly approach well I,m wondering if this is what I,ve saddled myself with no doubt there will be many pages devoted to this company shame really because the 2 girls/ladies sounded nice people so thats all folks happy surfing , to conifer router no joy tried several times rang them put through to sales ,then tech department while waiting for the finally got on used different set up to what they had
- Location
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- Location
- Paddington
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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1. I tried to cancel my account 5 times during a week. The first time their agent refused to let me cancel it, and tried to tell me that I needed to stay till the end of my contract while I was offering to pay the entire fee until the end of the contract in one go.
When she finally agreed, she told me she would come back to me the next day - she was just going to find the "cheapest way out for me".
2. She didn't contact me the next day, so I called them once again. After waiting for 35 minutes to talk to their agent about canceling, he hang up on me.
3. I called again the next day and spoke to someone in their team who promised to log my calls and ask the cancellation team to call me up instead of the other way around. After all, I had spent nearly 2 hours in phones with their agents at this point.
4. Nobody called me on the two following days. The following day I called twice. Both agents hang up on me. It is true, I was rude, but it wasn't uncalled for. The last agent, claimed that I could not cancel because "I had asked about the price", which I absolutely had not. I wanted to cancel no strings attached. When I asked the agent to write my side of the story into my records, she hang up. Similar to what all their agents done.
Outcome thus far: 3 hangups, 2 no callbacks.
At that point, I was tired of chasing them. I removed their direct debit rights and I intend to charge them 500 (hourly rate of 200, so far spent 2.5 hours with them) for this. Once they come to terms on how to handle their stuff, they can subtract the remainder of my contract from the fee I am asking them to pay and send me the rest. Until then I will collect interest on the sum.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-05-12
- Comments
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Dissatisfied from all points of view. Internet speeds are the lowest of all providers I have had in the 4 years I have lived in this flat. When I call Origin I have to wait ages on the phone. Once I get through to someone they pass me from one department to another and nobody seems to know anything. Managers are never available to take my calls.
Switching to Origin was a mistake, one I hope not many others will make. Avoid avoid avoid!
- Location
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- Location
- Bedfordshire
- Reviewing
- Origin
- Date
- 2017-03-27
- Comments
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You lucky people, after 4 months I still have no broadband and after taking Close to £150 from my account I was told that I would have to wait for 7 to 10 days for my refund, . The quickest answer on the phone was 15 minutes ( longest 46 ) in total about 4 hours only to be repeatedly lied to. Anyway 2 weeks later I'm obviously still phoning and waiting and phoning and waiting , so I'm amused at you lot of moaners ,
- Location
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- Location
- Cheshire
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Moved to these idiots as theyre new and a cheap deal, cancelled within the first 14 days, still trying to get my money back, can't ever get thru to them - on the phone/ on facebk msg/on twitter - nothing. There is NO email address for them or online chat - joke, don't go near.
- Location
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- Location
- York
- Reviewing
- Origin
- Date
- 2018-03-26
- Comments
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The Broadband speed is very poor. I don't believe it is even accurate to class it as broadband, despite what their staff tell me.
Download is barely 2Mbps. The Upload is barely 0.5Mb. Buffering is the norm when attempting to stream HD or higher via a TV or via a Laptop. If you upload videos then it can take literally days, depending on the file size. Painfully slow. So slow that I use my Phone as a hotspot as it is 5x faster. Like many here, my connection also drops from time to time or becomes unavailable for a period.
The customer service is terrible. At least in terms of response rates and waiting times. It's normal to wait 30 minutes on the phone. Any emails seem to be ignored. Once you actually speak with someone the person is usually fine.
I was charged £100 to change socket. There were 4 in the house and Origins of course had the worse place one. I asked to be placed in the best placed one but they could only put in in the 2nd worst place.
Have tried to boost the speeds but to no avail. Will probably abandon the contract and buy myself out.
Extremely poor. Would not recommend.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2018-05-08
- Comments
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This is the worst company I had to deal with! constant fault and attrocious customer service (if you can even get to them). DO NOT BUY!
- Location
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- Location
- Gravesend
- Reviewing
- Origin
- Date
- 2019-12-10
- Comments
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Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers!
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
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Customer service is non-existent. We eventually got in touch via phone and Twitter! They said they would refund us and instead took another payment having set up another Direct Debit using a different reference!! Fuming!
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2017-10-18
- Comments
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Incredibly poor service. The internet speed is so poor i can barely open emails at times and it is constantly dropping out. Customer service and support is none existent. I’ve spent the best part of 3 hrs trying to get through to someone today. Do yourself a favour and avoid, if you do go with them I guarantee you will regret it. I will not be going back.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.